18
5.3 Customer handling: card without PIN
After the cashier enters the amount, the cus-
tomer is prompted to use his or her card.
Depending on the card type, the two following
procedures are possible:
– Customer handling: card without PIN.
– Customer handling: card with PIN
(see page 19).
Customer handling – card without PIN
1.
Depending on the card type, it must be inserted in the chip card reader,
held up to the contactless reader or pulled through the magnetic swipe
reader. If the customer uses the wrong reader for his or her card, that person
is instructed to use the proper reader.
2.
Enter the amount. Confirm with <OK>.
3.
Payment will be recorded and systematically authorised online.
Chip cards: the card must remain inserted in the chip reader throughout
the transaction, until the request to remove it appears.
4.
A sales slip is printed out.
The sales slip must be signed by the customer.
5.
If a copy is desired press 1.
If no copy is desired press 2.
If no button is pressed, the copy will be automatically printed out after
10 seconds.
1 : Copy
or
2 : No copy
If a transaction is not successful,
then you will
hear three short, acoustic signals that repeat
every 2 seconds. This prompts the customer to
give the terminal to the cashier. The reason for
the problem is displayed by pressing on the spe-
cial signals function button.
Summary of Contents for xenta COMPACT
Page 1: ...User guide xenta COMPACT...
