SIX Payment Services xenta COMPACT, User Manual

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9
The payment process at the point of sale is stan-
dardised for all cards with ep2. A variety of card
types are in cir culation today. Many card issuers
intend to provide their customers with EMV chip
cards in the coming years.
– Cards for which the card information is only
present on the magnetic strip must be pulled
through the swipe reader.
– Cards with a chip must be inserted in the
chip card reader.
– If a chip card is pulled through a swipe
reader, the customer is prompted to insert it
in the chip reader.
– If a card with a magnetic strip is inserted in a
chip reader, the message “Card unknown”
is displayed. The customer
must pull the card
through the swipe reader.
Payment functions
ep2 offers a full range of transaction modes and
functions. The transactions activated on your
terminal are determined by the settings in the
service centre as global parameters and by the
individual card processors.
e.g. Tip:
This transaction type is often used in the hotel
and restaurant industry. In the retail business,
however, it is unnecessary.
– Depending on the payment function and
credit card processor, different minimum/
maximum amounts, day limits, etc. can be
defined.
– Functions are described in general in this
document. Please note that some transaction
modes and functions may be inactive on
your device.
Caution for offline transactions!
Offline transactions are stored in the security
section of your terminal and submitted to the
card processor by means of the daily closing.
This can be carried out manually by the terminal
operator or automatically.
Should the security section of the device be
defective, intentionally damaged or stolen,
the stored transactions will be lost.
For this reason, we recommend that you:
– Meticulously retain all sales slips.
– Carry out a daily closing every day or more
often.
– Always carry out a daily closing before
making installation changes, etc.
– Always carry out a daily closing for antici-
pated longer absences from the business.
– A closing must be carried out for seasonal
operations, at the end of the season.
2.4 Payment procedure with ep2