Troubleshooting & Service
Please contact us for any service related issues.
Quality SPDs withstand severe duty and attempt to protect their
load until failure. There are electrical anomalies that SPDs cannot
protect against. These are generally Sustained Overvoltages also
known as Temporary Overvoltages (TOVs). In this context, Sustained
Overvoltages may be only a few cycles. Failed SPDs tend to be
symptoms, not root causes. A failed SPD is usually a sign of other
problems within the electrical distribution system. As a generalization,
the single largest cause of SPD failures is reference to ground issues.
If the SPD shows problems on startup, there is reasonable chance of
bonding/grounding/misapplication issue. This permanently damages
the unit. If not corrected, it will happen again.
Warranty and Customer Service
Limited Warranty
Siemens warrants its DC PV protection products against defective
workmanship and materials for 5 years. Liability is limited to the repair
or replacement of the defective product at Siemens’ option. A Return
Material Authorization number (RA#) must be given by the company
prior to the return of any product. Returned products must be sent
to the factory with the transportation charges prepaid. In addition,
the company also warranties unlimited replacement of modular and
component parts within the warranty period previously described.
The company specifically disclaims all other warranties, expressed or
implied. Additionally, the company is not be responsible for incidental
or consequential damages resulting from any defect in any product or
component thereof.
The sales contract contains the entire obligation of Siemens. This
instruction manual shall not become part of or modify any prior existing
agreement, commitment or relationship.
Technical Support
1.888.333.3545
Prior to calling Siemens TPS3 Technical Support for assistance or ordering
parts, please have the following information available:
TPS3 model number: ________________________________
Manufacture date: _________________________________
Date of Purchase: ___________________________________
Your order number: _______________________________
Return Shipment Address:
Siemens - Attn: RA #___________
14550 58th Street North
Clearwater, FL 33760
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