08/2008
4 Organizational tasks
4.2 Service cases
© Siemens AG 2008 All Rights Reserved
ePS Network Services, Function Manual (FH) - Release 08/2008
4-169
Field Content
Type
Reason for
assignment
Whenever the status is changed, the field
indicating the reason for editing is enabled,
and the text entered here is stored in the log
history with the status change.
DISPLAY
INPUT
(Max. 2000
characters; any
character
permissible)
Date/time
When a service case help request is saved
for the first time, the date and time are saved
automatically and are always displayed with
the service case (in a format that cannot be
changed).
DISPLAY
Current control
software
The user of this interface has permanent
access to the current control software. The
current control software is detected automati-
cally by ePS Network Services and is avail-
able directly at this point.
ACTION
4.2.3 Requesting fault processing at the HMI
Description of functions
Fig. 4-7: Requesting fault processing on the HMI