Sharp MX-C507P User Manual Download Page 130

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Action

Yes

Depending on your operating system, specify the
paper type from the Printing Preferences or Print
dialog.

Notes:

•

Make sure that the setting matches the paper
loaded.

•

You can also change the setting on the printer
control panel. From the home screen, touch

Settings

Paper

Tray Conﬁguration

Paper

Size/Type

Print the document.

Does the toner rub off?

Contact your

dealer

The problem is solved.

Uneven print density

Contact your

dealer

Horizontal dark lines

Notes:

•

Before solving the problem, print the Print Quality Test Pages. From the home screen, touch

Settings

Troubleshooting

Print Quality Test Pages

•

If horizontal dark lines keep appearing on the prints, then see the “Repeating defects” topic.

Troubleshooting

130

Summary of Contents for MX-C507P

Page 1: ...DIGITAL FULL COLOR PRINTER MX C507P User s Guide September 2021 Machine type 5028 Model 6AH ...

Page 2: ...me screen 12 Customizing the home screen 13 Using Display Customization 13 Setting up Forms and Favorites 14 Conﬁguring Eco Settings 14 Managing bookmarks 14 Managing contacts 15 Loading paper and specialty media 17 Setting the size and type of the specialty media 17 Conﬁguring Universal paper settings 17 Loading trays 17 Loading the multipurpose feeder 20 Linking trays 22 Paper support 23 Support...

Page 3: ...58 Security 70 Reports 76 Help 77 Troubleshooting 77 Printing the Menu Settings Page 78 Securing the printer 79 Locating the security slot 79 Erasing printer memory 79 Erasing printer hard disk memory 79 Encrypting the printer hard disk 80 Restoring factory default settings 80 Statement of Volatility 80 Maintaining the printer 82 Conﬁguring supply notiﬁcations 82 Setting up e mail alerts 82 Viewin...

Page 4: ...r jam in the standard bin 116 Paper jam in door A 117 Troubleshooting 121 Printing problems 121 The printer is not responding 139 Unable to read ﬂash drive 140 Enabling the USB port 140 Network connection problems 141 Hardware options problems 143 Issues with supplies 143 Paper feed problems 144 Color quality problems 148 Contacting your dealer 150 Upgrading and migrating 151 Hardware 151 Software...

Page 5: ... this product with extension cords multioutlet power strips multioutlet extenders or UPS devices The power capacity of these types of accessories can be easily overloaded by a laser printer and may result in a risk of ﬁre property damage or poor printer performance CAUTION POTENTIAL INJURY Do not use this product with an inline surge protector The use of a surge protection device may result in a r...

Page 6: ...inter has a caster base then carefully roll it to the new location Use caution when passing over thresholds and breaks in ﬂooring If the printer does not have a caster base but is conﬁgured with optional trays or output options then remove the output options and lift the printer off the trays Do not try to lift the printer and any options at the same time Always use the handholds on the printer to...

Page 7: ...ot recharge disassemble or incinerate a lithium battery Discard used lithium batteries according to the manufacturer s instructions and local regulations This product is designed tested and approved to meet strict global safety standards with the use of speciﬁc manufacturer s components The safety features of some parts may not always be obvious The manufacturer is not responsible for the use of o...

Page 8: ...r wet locations Make sure that airﬂow in the room meets the latest revision of the ASHRAE 62 standard or the CEN Technical Committee 156 standard Provide a ﬂat sturdy and stable surface Keep the printer Clean dry and free of dust Away from stray staples and paper clips Away from the direct airﬂow of air conditioners heaters or ventilators Free from direct sunlight and humidity extremes Observe the...

Page 9: ...IPPING HAZARD To reduce the risk of equipment instability load each tray separately Keep all other trays closed until needed You can conﬁgure your printer by adding three optional 550 sheet trays 1 Standard bin 2 650 sheet duo tray 3 Optional 550 sheet trays 4 Control panel Attaching cables CAUTION SHOCK HAZARD To avoid the risk of electrical shock do not set up this product or make any electrical...

Page 10: ... the manufacturer s authorized replacement Warning Potential Damage Do not touch the USB cable any wireless network adapter or the printer in the area shown while actively printing Loss of data or a malfunction can occur Use the To 1 Ethernet port Connect the printer to a network 2 USB port Attach a keyboard or any compatible option 3 USB printer port Connect the printer to a computer 4 Printer po...

Page 11: ... Check the status of the printer 7 Volume buttons Adjust the volume of the headset or speaker 8 Headset or speaker port Attach a headset or speaker 9 Backspace button Move the cursor backward and delete a character in an input ﬁeld Understanding the status of the power button and indicator light Indicator light Printer status Off The printer is off or in Hibernate mode Blue The printer is ready or...

Page 12: ...inter requires intervention to continue processing View more information on the printer warning or message and on how to clear it Note You can also access this setting by touching the top section of the home screen 2 Job Queue Show all the current print jobs Note You can also access this setting by touching the top section of the home screen 3 Change Language Change the language on the printer dis...

Page 13: ...tings Managing screen saver and slide show images 1 From the Screen Saver and Slideshow Images section add edit or delete an image Notes You can add up to 10 images When enabled the status icons appear on the screen saver only when there are errors warnings or cloud based notiﬁcations 2 Apply the changes Changing the wallpaper image 1 From the home screen touch Change Wallpaper 2 Select an image t...

Page 14: ...ks Creating bookmarks Use bookmarks to print frequently accessed documents that are stored in servers or on the web 1 Open a web browser and then type the printer IP address in the address ﬁeld Notes View the printer IP address on the printer home screen The IP address appears as four sets of numbers separated by periods such as 123 123 123 123 If you are using a proxy server then temporarily disa...

Page 15: ...ch as 123 123 123 123 If you are using a proxy server then temporarily disable it to load the web page correctly 2 Click Bookmarks Add Folder and then type a folder name Note To limit access to the folder enter a PIN 3 Click Save Note You can create folders or bookmarks inside a folder To create a bookmark see Creating bookmarks on page 14 Managing contacts Adding contacts 1 Open a web browser and...

Page 16: ...3 123 123 123 If you are using a proxy server then temporarily disable it to load the web page correctly 2 Click Address Book 3 Do either of the following From the Contacts section click a contact name and then edit the information From the Contact Groups section click a group name and then edit the information 4 Apply the changes Deleting contacts or groups 1 Open a web browser and then type the ...

Page 17: ... Size Type select a paper source 2 Set the size and type of the specialty media Conﬁguring Universal paper settings 1 From the home screen touch Settings Paper Media Conﬁguration Universal Setup 2 Conﬁgure the settings Loading trays CAUTION TIPPING HAZARD To reduce the risk of equipment instability load each tray separately Keep all other trays closed until needed 1 Remove the tray Note To avoid j...

Page 18: ...2 Adjust the guides to match the size of the paper you are loading Note Use the indicators on the bottom of the tray to position the guides Loading paper and specialty media 18 ...

Page 19: ... load letterhead faceup with the header toward the front of the tray For two sided printing load letterhead facedown with the header toward the back of the tray Do not slide paper into the tray Make sure that the stack height is below the maximum paper ﬁll indicator Overﬁlling may cause paper jams Loading paper and specialty media 19 ...

Page 20: ...5 Insert the tray If necessary set the paper size and type to match the paper loaded in the tray Loading the multipurpose feeder 1 Open the multipurpose feeder Loading paper and specialty media 20 ...

Page 21: ... of the paper you are loading 3 Flex fan and align the paper edges before loading 4 Load the paper Load paper and card stock with the printable side facedown and the top edge entering the printer ﬁrst Loading paper and specialty media 21 ...

Page 22: ...home screen touch Settings Paper Tray Conﬁguration select a paper source 2 Set the same paper size and paper type for the trays that you are linking 3 From the home screen touch Settings Device Maintenance Conﬁguration Menu Tray Conﬁguration Tray Linking 4 Touch Automatic To unlink trays make sure that no trays have the same paper size and paper type settings Warning Potential Damage The temperatu...

Page 23: ...3 in JIS B5 182 x 257 mm 7 217 x 10 1 in Legal 215 9 x 355 6 mm 8 5 x 14 in Letter 215 9 x 279 4 mm 8 5 x 11 in Oﬁcio 215 9 x 340 4 mm 8 5 x 13 4 in Statement 139 7 x 215 9 mm 5 5 x 8 5 in Universal1 2 105 x 148 mm to 215 9 x 355 6 mm 4 13 x 5 8 in to 8 5 x 14 in 1 When Universal is selected the page is formatted for 215 9 x 355 6 mm 8 5 x 14 in unless the software application speciﬁes the size 2 ...

Page 24: ...h 98 425 x 190 5 mm 3 875 x 7 5 in X X Other Envelope3 98 4 x 162 mm to 176 x 250 mm 3 87 x 6 38 in to 6 93 x 9 84 in X X Cardstock Envelopes X Paper Labels Plain Paper Transparencies X X X Vinyl Labels X 1 When Universal is selected the page is formatted for 215 9 x 355 6 mm 8 5 x 14 in unless the software application speciﬁes the size 2 Load narrow paper with the short edge entering the printer ...

Page 25: ...d Plain paper 75 90 3 g m2 grain long 20 24 lb bond Heavy paper 90 3 105 g m2 grain long 24 1 28 lb bond 1 Paper less than 75 g m2 20 lb must be printed with Paper Type set to Light Paper Failure to do so may cause excessive curl which can lead to feeding errors especially in more humid environments 2 Labels and other specialty media are supported for occasional use and must be tested for acceptab...

Page 26: ...5 g m2 20 lb must be printed with Paper Type set to Light Paper Failure to do so may cause excessive curl which can lead to feeding errors especially in more humid environments 2 Labels and other specialty media are supported for occasional use and must be tested for acceptability 3 Paper labels up to 105 g m2 28 lb bond are supported 4 100 cotton content maximum weight is 24 lb bond 5 28 lb bond ...

Page 27: ...ing from a mobile device using AirPrint The AirPrint software feature is a mobile printing solution that allows you to print directly from Apple devices to an AirPrint certiﬁed printer Notes Make sure that the Apple device and the printer are connected to the same network If the network has multiple wireless hubs then make sure that both devices are connected to the same subnet This application is...

Page 28: ...r and then adjust the settings if necessary 4 Print the document Printing from a ﬂash drive 1 Insert the ﬂash drive Notes If you insert the ﬂash drive when an error message appears then the printer ignores the ﬂash drive If you insert the ﬂash drive while the printer is processing other print jobs then Busy appears on the display 2 From the display touch the document that you want to print If nece...

Page 29: ...USB ﬂash drives must support the File Allocation Table FAT system Many ﬂash drives are tested and approved for use with the printer For more information contact the place where you purchased the printer File types Documents doc or docx xls or xlsx ppt or pptx pdf xps Images dcx gif jpeg or jpg bmp pcx tiff or tif png Printing 29 ...

Page 30: ...ld all print jobs Keep duplicate documents Set the printer to keep all documents with the same ﬁle name Printing conﬁdential and other held jobs For Windows users 1 With a document open click File Print 2 Select a printer and then click Properties Preferences Options or Setup 3 Click Print and Hold 4 Select Use Print and Hold and then assign a user name 5 Select the print job type Conﬁdential Repe...

Page 31: ...ch Held jobs select your computer name Conﬁdential select the print job enter the PIN Print Printing a font sample list 1 From the home screen touch Settings Reports Print Print Fonts 2 Touch PCL Fonts or PS Fonts Canceling a print job From the printer control panel 1 From the home screen touch Job Queue Note You can also access this setting by touching the top section of the home screen 2 Select ...

Page 32: ...s Network Overview Wireless Wi Fi Direct Ethernet TCP IP SNMP IPSec 802 1x LPD Conﬁguration HTTP FTP Settings ThinPrint USB Restrict external network access Security Login Methods Schedule USB Devices Security Audit Log Login Restrictions Conﬁdential Print Setup Disk Encryption Erase Temporary Data Files Solutions LDAP Settings Miscellaneous Reports Menu Settings Page Device Print Network Help Pri...

Page 33: ...lly Set Date and Time Date Format MM DD YYYY Time Format 12 hour A M P M Time Zone UTC 5 00 Network Time Protocol Enable NTP On NTP Server Enable Authentication None Conﬁgure the printer date and time and network time protocol Paper Sizes U S Metric Specify the unit of measurement for paper sizes Note The country or region selected in the initial setup wizard determines the initial paper size sett...

Page 34: ...pages per side Print multiple page images on one side of a sheet of paper Print Toner Darkness 1 5 4 Determine the lightness or darkness of text images Print Color Saver Off On Reduce the amount of toner used to print graphics and images Note An asterisk next to a value indicates the factory default setting Remote Operator Panel Menu item Description External VNC Connection Don t Allow Allow Conne...

Page 35: ... the supplies Supplies Cartridge Alarm Off Single Continuous Set the number of times that the alarm sounds when the cartridge is low Supplies Custom Supply Notiﬁcations Conﬁgure notiﬁcation settings when the printer requires user intervention Note This menu item appears only in the Embedded Web Server E mail Alerts Setup E mail Setup Primary SMTP Gateway Type the IP address or host name of the pri...

Page 36: ...ply Address E mail Alerts Setup E mail Setup Use SSL TLS Disabled Negotiate Required Send an e mail using an encrypted link E mail Alerts Setup E mail Setup Require Trusted Certiﬁcate Off On Require a trusted certiﬁcate when accessing the SMTP server E mail Alerts Setup E mail Setup SMTP Server Authentication No authentication required Login Plain NTLM CRAM MD5 Digest MD5 Kerberos 5 Set the authen...

Page 37: ...rd Specify the password to connect to the SMTP server E mail Alerts Setup E mail Setup Kerberos 5 REALM Specify the realm for the Kerberos 5 authentication protocol E mail Alerts Setup E mail Setup NTLM Domain Specify the domain name for the NTLM security protocol E mail Alerts Setup E mail Setup Disable SMTP server not set up error Off On Disable an SMTP setup error message to appear on the displ...

Page 38: ...ror On Auto clear Set the printer to show a message when a short paper error occurs Note Short paper refers to the size of the paper loaded Error Prevention Page Protect Off On Set the printer to process the entire page into the memory before printing it Jam Content Recovery Jam Recovery Off On Auto Set the printer to reprint jammed pages Note An asterisk next to a value indicates the factory defa...

Page 39: ...sts Schedule Power Modes Schedules Add New Schedule Schedule the printer when to enter Sleep or Hibernate mode Note An asterisk next to a value indicates the factory default setting Anonymous Data Collection Menu item Description Anonymous Data Collection Device Usage and Performance Information None Send printer usage and performance information to the manufacturer Note Anonymous Data Send Time a...

Page 40: ...imeout timer when it expires instead of returning to the home screen Headphone Volume 1 10 5 Adjust the headphone volume Note This menu item appears only when a headphone is attached to the printer Enable Voice Guidance When Headphone Is Attached Off On Enable Voice Guidance when a headphone is attached to the printer Speak Passwords PINs Off On Set the printer to read out loud passwords or person...

Page 41: ...s high speed capabilities Tray Conﬁguration Size Sensing Tray x Sensing Off On Set the tray to sense automatically the paper size loaded into it Tray Conﬁguration Tray Linking Automatic Off Set the printer to link the trays that have the same paper type and paper size settings Tray Conﬁguration Show Tray Insert Message Off Only for unknown sizes Always Display a message to select paper size and ty...

Page 42: ...ings Page Event Log Event Log Summary HealthCheck Statistics Print reports about printer menu settings status and event logs Supply Usage And Counters Clear Supply Usage History Fuser Reset ITM Reset Tiered Coverage Ranges Reset the supply page counter or view the total printed pages Printer Emulations PPDS Emulation Off On Set the printer to recognize and use the PPDS data stream Printer Emulatio...

Page 43: ...ts sized 24 points or less use the high frequency screens Device Operations Quiet Mode Off On Set the printer to operate in Quiet Mode Note Enabling this setting slows down the overall performance of the printer Device Operations Panel Menus Off On Enable access to the control panel menus Device Operations Safe Mode Off On Set the printer to operate in a special mode in which it attempts to contin...

Page 44: ...bration Toner patch sensor setup Print TPS information page Print a diagnostic page that contains information on toner patch sensor calibration Note An asterisk next to a value indicates the factory default setting Out of Service Erase Menu item Description Out of Service Erase Memory Last Sanitized Hard Disk Last Sanitized Show information on when the printer memory or hard disk was last sanitize...

Page 45: ...le to USB Export the conﬁguration ﬁle to a ﬂash drive Export Compressed Logs to USB Export the compressed log ﬁles to a ﬂash drive Print Layout Menu item Description Sides 1 sided 2 sided Specify whether to print on one side or two sides of the paper Flip Style Long Edge Short Edge Determine which side of the paper long edge or short edge is bound when performing two sided printing Note Depending ...

Page 46: ...ges per side Print multiple page images on one side of a sheet of paper Pages per Side Ordering Horizontal Reverse Horizontal Vertical Reverse Vertical Specify the positioning of multiple page images when using Pages per Side Note The positioning depends on the number of page images and their page orientation Pages per Side Orientation Auto Landscape Portrait Specify the orientation of a multiple ...

Page 47: ...imaging kit always runs while printing whether color or black pages are being printed Download Target RAM Disk Specify where to save all permanent resources such as fonts and macros that have been downloaded to the printer Note This menu item appears only when a printer hard disk is installed Resource Save Off On Determine what the printer does with downloaded resources such as fonts and macros wh...

Page 48: ...phics and images Note When set to On this setting overrides the value of the Toner Darkness setting RGB Brightness 6 to 6 0 Adjust the brightness contrast and saturation for color output Note This setting does not affect ﬁles where CMYK color speciﬁcations are used RGB Contrast 0 to 5 0 RGB Saturation 0 to 5 0 Note An asterisk next to a value indicates the factory default setting Advanced Imaging ...

Page 49: ...ustom CMYK Assign speciﬁc CMYK values to twenty named spot colors Note An asterisk next to a value indicates the factory default setting Job Accounting Menu item Description Job Accounting Off On Set the printer to create a log of the print jobs that it receives Note This menu item appears only when a ﬂash memory or hard disk is installed Accounting Log Frequency Daily Weekly Monthly Specify how o...

Page 50: ...he maximum limit 100MB URL to Post Log Specify where the printer posts job accounting logs E mail Address to Send Logs Specify the e mail address to which the printer sends job accounting logs Log File Preﬁx Specify the preﬁx for the log ﬁles Note The current host name deﬁned in the TCP IP menu is used as the default log ﬁle preﬁx Note An asterisk next to a value indicates the factory default sett...

Page 51: ...e directly Lock PS Startup Mode Off On Disable the SysStart ﬁle Image Smoothing Off On Enhance the contrast and sharpness of low resolution images Note This setting has no effect on images with a resolution of 300 dpi or higher Font Priority Resident Flash Disk Establish the font search order Notes Resident sets the printer to search its memory for the requested font before searching the ﬂash memo...

Page 52: ...Specify the orientation of text and graphics on the page Lines per Page 1 255 Specify the number of lines of text for each page printed through the PCL data stream Notes This menu item activates vertical escapement that causes the selected number of requested lines to print between the default margins of the page 60 is the U S factory default setting 64 is the international factory default setting...

Page 53: ...o a value indicates the factory default setting HTML Menu item Description Font Name Times Set the font to use when printing HTML documents Font Size 1 255 12 Set the font size to use when printing HTML documents Scale 1 400 100 Scale HTML documents for printing Orientation Portrait Landscape Set the page orientation for HTML documents Margin Size 8 255 mm 19 Set the page margin for HTML documents...

Page 54: ... Reverse Portrait Reverse Landscape Specify the orientation of text and graphics on the page Note An asterisk next to a value indicates the factory default setting Paper Tray Conﬁguration Menu item Description Default Source Tray x 1 Multipurpose Feeder Manual Paper Manual Envelope Set the paper source for all print jobs Paper Size Type Tray x Multipurpose Feeder Manual Paper Manual Envelope Speci...

Page 55: ...l sets the multipurpose feeder only for manual feed print jobs First conﬁgures the multipurpose feeder as the primary paper source Note An asterisk next to a value indicates the factory default setting Media Conﬁguration Universal Setup Menu item Description Units of Measure Inches Millimeters Specify the unit of measurement for the universal paper Note Inches is the U S factory default setting Mi...

Page 56: ... Set the number of copies Paper Source Tray x 1 Multipurpose Feeder Manual Paper Manual Envelope Set the paper source for the print job Color Off On Print a ﬂash drive ﬁle in color Collate 1 1 1 2 2 2 1 2 3 1 2 3 Keep the pages of a print job stacked in sequence particularly when printing multiple copies of the job Sides 1 Sided 2 Sided Specify whether to print on one side or both sides of the pap...

Page 57: ...ge images when using Pages per Side menu Pages per Side Orientation Auto Landscape Portrait Specify the orientation of multiple page images when using Pages per Side menu Pages per Side Border None Solid Print a border around each page image when using Pages per Side menu Separator Sheets Off Between Copies Between Jobs Between Pages Insert blank separator sheets when printing Separator Sheet Sour...

Page 58: ...ow all IPv6 addresses Reset Print Server Reset all active network connections to the printer Note This setting removes all network conﬁguration settings Network Job Timeout Off On 90 seconds Set the time before the printer cancels a network print job Banner Page Off On Print a banner page Enable Network Connections Off On Enable the printer to connect to a network Enable LLDP Off On Enable Link La...

Page 59: ...PIN Method connects the printer to a Wi Fi network when a PIN on the printer is entered into the wireless settings of the access point Network Mode BSS Type Infrastructure Specify the network mode Compatibility 802 11b g n 2 4GHz 802 11a b g n ac 2 4GHz 5GHz 802 11a n ac 5GHz Specify the standard for the Wi Fi network Note 802 11a b g n ac 2 4GHz 5GHz and 802 11a n ac 5GHz only appear when a Wi Fi...

Page 60: ...ough 802 1x standard Notes This menu item appears only when the Wireless Security Mode is set to 802 1x RADIUS 802 1x RADIUS can be conﬁgured only from the Embedded Web Server IPv4 Enable DHCP On Off Set Static IP Address IP Address Netmask Gateway Enable and conﬁgure IPv4 settings in the printer IPv6 Enable IPv6 On Off Enable DHCPv6 On Off Stateless Address Autoconﬁguration On Off DNS Server Addr...

Page 61: ...ed Mac Binary PS Auto On Off Set the printer to process Macintosh binary PostScript print jobs Notes On processes raw binary PostScript print jobs Off ﬁlters print jobs using the standard protocol Wi Fi Direct Menu item Description Enable Wi Fi Direct On Off Set the printer to connect directly to Wi Fi devices Wi Fi Direct Name Specify the name of the Wi Fi Direct network Wi Fi Direct Password Set...

Page 62: ...e Setup menu PS SmartSwitch Off On Set the printer to switch automatically to PostScript emulation when a print job requires it regardless of the default printer language Note When this setting is disabled the printer does not examine incoming data and uses the default printer language speciﬁed in the Setup menu Job Buffering Off On Temporarily store jobs on the hard disk before printing Note This...

Page 63: ... Address Specify the backup DNS server addresses Backup DNS Server Address 2 Backup DNS Server Address 3 Domain Search Order Specify a list of domain names to locate the printer and its resources that reside in different domains on the network Enable DDNS Off On Update the Dynamic DNS settings DDNS TTL 300 31536000 seconds 3600 Specify the current DDNS settings Default TTL 5 254 seconds 254 DDNS R...

Page 64: ...nit MTU parameter for the TCP connections Raw Print Port 1 65535 9100 Specify a raw port number for printers connected on a network Outbound Traffic Maximum Speed Off On 100 1000000 100000 Set the maximum transfer rate of the printer Enable TLSv1 0 Off On Enable the TLSv1 0 protocol Enable TLSv1 1 Off On Enable the TLSv1 1 protocol SSL Cipher List Specify the cipher algorithms to use for the SSL o...

Page 65: ...Privacy Password Set Read only Credentials User Name Authentication Password Privacy Password Authentication Hash MD5 SHA1 Minimum Authentication Level No Authentication No Privacy Authentication No Privacy Authentication Privacy Privacy Algorithm DES AES 128 Conﬁgure SNMP version 3 to install and update the printer security Note An asterisk next to a value indicates the factory default setting IP...

Page 66: ...te This menu item appears only when Base Conﬁguration is set to Compatibility IKE SA Lifetime Hours 1 2 4 8 24 Specify the IKE SA expiry period Note This menu item appears only when Base Conﬁguration is set to Secure IPSec SA Lifetime Hours 1 2 4 8 24 Specify the IPSec SA expiry period Note This menu item appears only when Base Conﬁguration is set to Secure IPSec Device Certiﬁcate Specify an IPSec...

Page 67: ... LPD Trailer Page Off On Print a trailer page for all LPD print jobs Note A trailer page is the last page of a print job LPD Carriage Return Conversion Off On Enable carriage return conversion Note Carriage return is a mechanism that commands the printer to move the position of the cursor to the ﬁrst position on the same line Note An asterisk next to a value indicates the factory default setting H...

Page 68: ...a ThinPrint environment Packet Size kbytes 0 64000 0 Set the packet size for data transmission Note An asterisk next to a value indicates the factory default setting USB Menu item Description PCL SmartSwitch Off On Set the printer to switch to PCL emulation when a print job received through a USB port requires it regardless of the default printer language Note When this setting is disabled the pri...

Page 69: ...he front USB drive port Note An asterisk next to a value indicates the factory default setting Restrict external network access Menu item Description Restrict external network access Off On Restrict access to network sites External network address Specify the network addresses with restricted access E mail address for notiﬁcation Specify an e mail address to send a notiﬁcation of logged events Pin...

Page 70: ...PP B W Print Color Print Control access to the printer functions Administrative Menus Security Menu Network Ports Menu Paper Menu Reports Menu Function Conﬁguration Menus Supplies Menu Option Card Menu SE Menu Device Menu Control access to the printer menu settings Device Management Remote Management Firmware Updates Apps Conﬁguration Embedded Web Server Access Import Export All Settings Out of Se...

Page 71: ...applications Schedule USB Devices Menu item Description Schedules Add New Schedule Schedule access to the front USB port Security Audit Log Menu item Description Enable Audit Off On Record the events in the secure audit log and remote syslog Enable Remote Syslog Off On Send audit logs to a remote server Remote Syslog Server Specify the remote syslog server Remote Syslog Port 1 65535 514 Specify th...

Page 72: ...Use 3 local3 20 Local Use 4 local4 21 Local Use 5 local5 22 Local Use 6 local6 23 Local Use 7 local7 Specify a facility code that the printer uses when sending log events to a remote server Severity of Events to Log 0 Emergency 1 Alert 2 Critical 3 Error 4 Warning 5 Notice 6 Informational 7 Debug Specify the priority level cutoff for logging messages and events Remote Syslog Non Logged Events Off ...

Page 73: ...istrator when the log ﬁlls its allotted memory Full Alert Level 1 99 90 E mail Log Exported Alert Off On Send e mail notiﬁcation to the administrator when a log is exported E mail Log Settings Changed Alert Off On Send e mail notiﬁcation to the administrator when Enable Audit is set Log Line Endings LF n CR r CRLF r n Specify how the log ﬁle terminates the end of each line Digitally Sign Exports O...

Page 74: ...he print jobs for that user name are deleted Conﬁdential Job Expiration Off 1 Hour 4 Hours 24 Hours 1 Week Set an individual expiration time for each held job before it is automatically deleted from the printer memory or hard disk Note A held job is either Conﬁdential Repeat Reserve or Verify Repeat Job Expiration Off 1 Hour 4 Hours 24 Hours 1 Week Set the expiration time for a print job that you ...

Page 75: ... Temporary Data Files Menu item Description Stored in onboard memory Off On Delete all ﬁles stored on the printer memory Stored on hard disk 1 Pass Erase 3 Pass Erase 7 Pass Erase Delete all ﬁles stored on the printer hard disk Note This menu item appears only when a printer hard disk is installed Note An asterisk next to a value indicates the factory default setting Solutions LDAP Settings Menu i...

Page 76: ... to all aspects of the printer No Effect may make access to the printer impossible when the required security information is unavailable Minimum Password Length 0 32 Specify the password length Enable Password PIN Reveal Show the password or personal identiﬁcation number Note An asterisk next to a value indicates the factory default setting Reports Menu Settings Page Menu item Description Menu Set...

Page 77: ...hows the list of devices that are connected to the printer using Wi Fi Direct Note This menu item appears only when Enable Wi Fi Direct is set to On Help Menu item Description Print All Guides Prints all the guides Color Quality Guide Provides information about solving color quality issues Connection Guide Provides information about connecting the printer locally USB or to a network Information Gu...

Page 78: ...Printing the Menu Settings Page From the home screen touch Settings Reports Menu Settings Page Understanding the printer menus 78 ...

Page 79: ...ecurity settings and embedded solutions do the following 1 From the home screen touch Settings Device Maintenance Out of Service Erase 2 Select the Sanitize all information on nonvolatile memory check box and then touch ERASE 3 Select Start initial setup wizard or Leave printer offline and then touch Next 4 Start the operation Erasing printer hard disk memory 1 From the home screen touch Settings ...

Page 80: ...you want to restore RESTORE 3 Start the operation Statement of Volatility Type of memory Description Volatile memory The printer uses standard random access memory RAM to buffer temporarily user data during simple print and copy jobs Non volatile memory The printer may use two forms of non volatile memory EEPROM and NAND ﬂash memory Both types are used to store the operating system printer setting...

Page 81: ... the hard disk with a magnetic ﬁeld that erases stored data Crushing Physically compresses the hard disk to break component parts and render them unreadable Milling Physically shreds the hard disk into small metal bits Note To guarantee that all data are completely erased destroy physically each hard disk where data is stored Securing the printer 81 ...

Page 82: ...he changes Setting up e mail alerts Conﬁgure the printer to send e mail alerts when supplies are low when paper must be changed or added or when there is a paper jam 1 Open a web browser and then type the printer IP address in the address ﬁeld Notes View the printer IP address on the printer home screen The IP address appears as four sets of numbers separated by periods such as 123 123 123 123 If ...

Page 83: ...or Hibernate mode Networking Connecting the printer to a Wi Fi network Make sure that Active Adapter is set to Auto From the home screen touch Settings Network Ports Network Overview Active Adapter 1 From the home screen touch Settings Network Ports Wireless Setup On Printer Panel Choose Network 2 Select a Wi Fi network and then type the network password Note For Wi Fi network ready printer models...

Page 84: ...home screen touch Settings Network Ports Wi Fi Direct 2 Conﬁgure the settings Enable Wi Fi Direct Enables the printer to broadcast its own Wi Fi Direct network Wi Fi Direct Name Assigns a name for the Wi Fi Direct network Wi Fi Direct Password Assigns the password for negotiating the wireless security when using the peer to peer connection Show Password on Setup Page Enables the password to show o...

Page 85: ...ect password Connecting a computer to the printer Before connecting your computer make sure that Wi Fi Direct has been conﬁgured For more information see Conﬁguring Wi Fi Direct on page 84 For Windows users 1 Open Printers scanners and then click Add a printer or scanner 2 Click Show Wi Fi Direct printers and then select the printer Wi Fi Direct name 3 From the printer display take note of the eig...

Page 86: ...er with the new ISP open the printer properties 3 Conﬁgure the port from the list 4 Update the IP address 5 Apply the changes For Macintosh users 1 From System Preferences in the Apple menu navigate to the list of printers and then select IP 2 Type the IP address in the address ﬁeld 3 Apply the changes Setting up serial printing Windows only 1 Set the parameters in the printer a From the control p...

Page 87: ...r cord to the electrical outlet and then turn on the printer CAUTION POTENTIAL INJURY To avoid the risk of ﬁre or electrical shock connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible Ordering parts and supplies To order supplies contact the place where you purchased the printer Note All life estimates for printer s...

Page 88: ...where you purchased the printer Ordering a fuser maintenance kit To order a fuser maintenance kit contact the place where you purchased the printer Ordering a transfer module To order a transfer module contact the place where you purchased the printer Item Part number Transfer module 40X9929 Replacing parts and supplies Replacing the imaging unit 1 Open door B Maintaining the printer 88 ...

Page 89: ...2 Remove the waste toner bottle 3 Remove the imaging kit Maintaining the printer 89 ...

Page 90: ... direct light for more than 10 minutes Extended exposure to light may cause print quality problems Warning Potential Damage Do not touch the shiny photoconductor drum under the imaging kit Doing so may affect the quality of future print jobs 6 Unpack the new imaging unit 7 Insert the new imaging unit Maintaining the printer 90 ...

Page 91: ...8 Insert the black toner cartridge 9 Insert the imaging kit Maintaining the printer 91 ...

Page 92: ...10 Insert the waste toner bottle 11 Close door B Replacing the imaging kit 1 Open door B Maintaining the printer 92 ...

Page 93: ...2 Remove the waste toner bottle 3 Remove the imaging kit Maintaining the printer 93 ...

Page 94: ... not expose the photoconductor unit to direct light for more than 10 minutes Extended exposure to light may cause print quality problems Warning Potential Damage Do not touch the shiny photoconductor drum under the imaging unit Doing so may affect the quality of future print jobs Note The black imaging unit includes the black developer unit and photoconductor unit 7 Insert the black imaging unit i...

Page 95: ...8 Insert the toner cartridges 9 Insert the new imaging kit Maintaining the printer 95 ...

Page 96: ...10 Insert the waste toner bottle 11 Close door B Replacing a toner cartridge 1 Open door B Maintaining the printer 96 ...

Page 97: ...2 Remove the toner cartridge 3 Unpack the new toner cartridge 4 Insert the new toner cartridge 5 Close door B Maintaining the printer 97 ...

Page 98: ...Replacing the waste toner bottle 1 Open door B 2 Remove the waste toner bottle 3 Unpack the new waste toner bottle Maintaining the printer 98 ...

Page 99: ... then unplug the power cord from the electrical outlet 2 Open doors A and D CAUTION HOT SURFACE The inside of the printer might be hot To reduce the risk of injury from a hot component allow the surface to cool before touching it 3 Remove the fuser 4 Unpack the new fuser Maintaining the printer 99 ...

Page 100: ...POTENTIAL INJURY To avoid the risk of ﬁre or electrical shock connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible 8 Reset the fuser maintenance counter For more information see Resetting the maintenance counter on page 110 Maintaining the printer 100 ...

Page 101: ...Replacing the pick roller Replacing the pick roller in the 550 sheet tray 1 Turn off the printer and then unplug the power cord from the electrical outlet 2 Remove the tray Maintaining the printer 101 ...

Page 102: ...3 Remove the pick roller 4 Unpack the new pick roller Maintaining the printer 102 ...

Page 103: ...RY To avoid the risk of ﬁre or electrical shock connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible Replacing the pick roller in the multipurpose feeder 1 Turn off the printer and then unplug the power cord from the electrical outlet 2 Open the multipurpose feeder Maintaining the printer 103 ...

Page 104: ...t the power cord to the electrical outlet and then turn on the printer CAUTION POTENTIAL INJURY To avoid the risk of ﬁre or electrical shock connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible Replacing the separator pad 1 Pull out the tray Maintaining the printer 104 ...

Page 105: ...2 Remove the separator pad 3 Unpack the new separator pad 4 Insert the new separator pad until it clicks into place 5 Insert the tray Maintaining the printer 105 ...

Page 106: ...Replacing the transfer module 1 Turn off the printer and then unplug the power cord from the electrical outlet 2 Open door B 3 Remove the waste toner bottle Maintaining the printer 106 ...

Page 107: ...the imaging kit 5 Open door A CAUTION HOT SURFACE The inside of the printer might be hot To reduce the risk of injury from a hot component allow the surface to cool before touching it Maintaining the printer 107 ...

Page 108: ...6 Remove the transfer module 7 Unpack the new transfer module and then remove the packing material 8 Insert the new transfer module 9 Close door A Maintaining the printer 108 ...

Page 109: ...e printer CAUTION POTENTIAL INJURY To avoid the risk of ﬁre or electrical shock connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible 14 Reset the maintenance counter For more information see Resetting the maintenance counter on page 110 Maintaining the printer 109 ...

Page 110: ...ock use only the power cord provided with this product or the manufacturer s authorized replacement CAUTION POTENTIAL INJURY When moving the printer follow these guidelines to avoid personal injury or printer damage Make sure that all doors and trays are closed Turn off the printer and then unplug the power cord from the electrical outlet Disconnect all cords and cables from the printer If the pri...

Page 111: ...the home screen touch Settings Device Power Management Timeouts Hibernate Timeout 2 Select the amount of time that the printer stays idle before it enters Hibernate mode Notes For Hibernate Timeout to work set Hibernate Timeout on Connection to Hibernate The Embedded Web Server is disabled when the printer is in Hibernate mode Adjusting the brightness of the printer display 1 From the home screen ...

Page 112: ...e stack height is below the maximum paper ﬁll indicator Do not slide paper into the tray Load paper as shown in the illustration Make sure that the paper guides are positioned correctly and are not pressing tightly against the paper or envelopes Push the tray ﬁrmly into the printer after loading paper Use recommended paper Use only recommended paper or specialty media Do not load paper that is wri...

Page 113: ...are set correctly on the computer or printer control panel Store paper according to manufacturer recommendations Identifying jam locations Notes When Jam Assist is set to On the printer ﬂushes blank pages or pages with partial prints after a jammed page has been cleared Check your printed output for blank pages When Jam Recovery is set to On or Auto the printer reprints jammed pages Clearing jams ...

Page 114: ...Jam locations 1 Standard bin 2 Fuser 3 Trays 4 Duplex unit 5 Multipurpose feeder Clearing jams 114 ...

Page 115: ...amage A sensor inside the optional tray is easily damaged by static electricity Touch a metal surface before removing the jammed paper in the tray 2 Remove the jammed paper Note Make sure that all paper fragments are removed 3 Insert the tray Clearing jams 115 ...

Page 116: ... are removed 4 Insert the tray Paper jam in the standard bin 1 Remove the jammed paper Note Make sure that all paper fragments are removed 2 Open doors A and D and then remove any paper fragments CAUTION HOT SURFACE The inside of the printer might be hot To reduce the risk of injury from a hot component allow the surface to cool before touching it Clearing jams 116 ...

Page 117: ...r 1 Open door A CAUTION HOT SURFACE The inside of the printer might be hot To reduce the risk of injury from a hot component allow the surface to cool before touching it 2 Remove the jammed paper Note Make sure that all paper fragments are removed Clearing jams 117 ...

Page 118: ...3 Open the fuser access door 4 Remove the jammed paper Note Make sure that all paper fragments are removed Clearing jams 118 ...

Page 119: ... Paper jam in the duplex unit 1 Open door A CAUTION HOT SURFACE The inside of the printer might be hot To reduce the risk of injury from a hot component allow the surface to cool before touching it Clearing jams 119 ...

Page 120: ...2 Open the duplex cover 3 Remove the jammed paper Note Make sure that all paper fragments are removed 4 Close the duplex cover and door A Clearing jams 120 ...

Page 121: ... quality sample pages to determine the missing color From the home screen touch Settings Troubleshooting Print Quality Test Pages Action Yes No Step 1 a Perform Color Adjust From the home screen touch Settings Print Quality Advanced Imaging Color Adjust b Print the document Is the print too dark Go to step 2 The problem is solved Troubleshooting 121 ...

Page 122: ...o change the setting on the printer control panel From the home screen touch Settings Paper Tray Conﬁguration Paper Size Type b Print the document Is the print too dark Go to step 4 The problem is solved Step 4 Make sure that the paper has no texture or rough ﬁnishes Are you printing on textured or rough paper Go to step 5 Go to step 6 Step 5 a Replace textured or rough paper with plain paper b Pr...

Page 123: ... paper type from the Printing Preferences or Print dialog Notes Make sure that the setting matches the paper loaded in the tray You can also change the setting on the printer control panel From the home screen touch Settings Paper Tray Conﬁguration Paper Size Type b Print the document Do ghost images appear on prints Go to step 3 The problem is solved Step 3 a Perform Color Adjust From the home sc...

Page 124: ...lity Toner Darkness b Print the document Does gray or colored background appear on prints Go to step 2 The problem is solved Step 2 a Perform Color Adjust From the home screen touch Settings Print Quality Advanced Imaging Color Adjust b Print the document Does gray or colored background appear on prints Contact your dealer The problem is solved Incorrect margins Note Before solving the problem pri...

Page 125: ...ting from the printer control panel Navigate to Settings Paper Tray Conﬁguration Paper Size Type b Print the document Are the margins correct The problem is solved Contact your dealer Light print Note Before solving the problem print the Print Quality Test Pages From the control panel navigate to Settings Troubleshooting Print Quality Test Pages Action Yes No Step 1 a Perform Color Adjust From the...

Page 126: ...so change the setting on the printer control panel From the home screen touch Settings Paper Tray Conﬁguration Paper Size Type b Print the document Is the print too light Go to step 4 The problem is solved Step 4 Make sure that the paper has no texture or rough ﬁnishes Are you printing on textured or rough paper Go to step 5 Go to step 6 Step 5 a Replace textured or rough paper with plain paper b ...

Page 127: ... on your operating system specify the paper type and size from the Printing Preferences or Print dialog Notes Make sure that the settings match the paper loaded You can also change the settings on the printer control panel From the home screen touch Settings Paper Tray Conﬁguration Paper Size Type b Print the document Is the print mottled Go to step 3 The problem is solved Step 3 a Replace the tex...

Page 128: ...high humidity Store paper in its original wrapper until you are ready to use it c Squeeze and slide the paper guides to the correct position for the size of the paper you are loading d Insert the tray e Print the document Is the print crooked or skewed Go to step 2 The problem is solved Step 2 a Check if you are printing on a supported paper b Print the document Is the print crooked or skewed Cont...

Page 129: ... your operating system specify the paper size from the Printing Preferences or Print dialog Notes Make sure that the setting matches the paper loaded in the tray You can also change the setting on the printer control panel From the home screen touch Settings Paper Tray Conﬁguration Paper Size Type b Print the document Is the page or image clipped Contact your dealer The problem is solved Toner eas...

Page 130: ... touch Settings Paper Tray Conﬁguration Paper Size Type 2 Print the document Does the toner rub off Contact your dealer The problem is solved Uneven print density Contact your dealer Horizontal dark lines Notes Before solving the problem print the Print Quality Test Pages From the home screen touch Settings Troubleshooting Print Quality Test Pages If horizontal dark lines keep appearing on the pri...

Page 131: ...etting on the printer control panel From the home screen touch Settings Paper Tray Conﬁguration Paper Size Type b Print the document Do horizontal dark lines appear on prints Go to step 3 The problem is solved Step 3 a Load paper from a fresh package Note Paper absorbs moisture due to high humidity Store paper in its original wrapper until you use it b Print the document Do horizontal dark lines a...

Page 132: ... appear on prints Go to step 2 The problem is solved Step 2 a Load paper from a fresh package Note Paper absorbs moisture due to high humidity Store paper in its original wrapper until you use it b Print the document Do vertical dark lines or streaks appear on prints Contact your dealer The problem is solved Horizontal white lines Notes Before solving the problem print the Print Quality Test Pages...

Page 133: ...er Tray Conﬁguration Paper Size Type b Print the document Do horizontal white lines appear on prints Go to step 2 The problem is solved Step 2 a Load the speciﬁed paper source with the recommended paper type b Print the document Do horizontal white lines appear on prints Contact your dealer The problem is solved Vertical white lines Note Before solving the problem print the Print Quality Test Page...

Page 134: ...ar on prints Go to step 2 The problem is solved Step 2 Check if you are using the recommended paper type a Load the speciﬁed paper source with the recommended paper type b Print the document Do vertical white lines still appear on prints Contact your dealer The problem is solved Repeating defects Contact your dealer Print jobs do not print Action Yes No Step 1 a From the document you are trying to...

Page 135: ... the printer b Print the document Is the document printed The problem is solved Go to step 5 Step 5 a Remove and then reinstall the print driver b Print the document Is the document printed The problem is solved Contact your dealer Slow printing Action Yes No Step 1 Make sure that the printer cable is securely connected to the printer and to the computer print server option or other network device...

Page 136: ...setting matches the paper loaded You can also change the setting on the printer control panel From the home screen touch Settings Paper Tray Conﬁguration Paper Size Type Heavier paper prints more slowly Paper narrower than letter A4 and legal may print more slowly b Print the document Is the printer printing slow Go to step 6 The problem is solved Step 6 a Make sure that the printer settings for t...

Page 137: ...d on the correct paper Go to step 2 Load the correct paper size and paper type Step 2 a Depending on your operating system specify the paper size and paper type from the Printing Preferences or Print dialog Note You can also change the settings on the printer control panel From the home screen touch Settings Paper Tray Conﬁguration Paper Size Type b Make sure that the settings match the paper load...

Page 138: ...nerate a new ﬁle and then print the documents Are the documents printed The problem is solved Go to step 3 Step 3 If you are printing from the Internet then the printer may be reading the multiple job titles as duplicates a Open the Printing Preferences dialog b From the Print and Hold tab click Use Print and Hold and then click Keep duplicate documents c From the Conﬁdential Print section enter a...

Page 139: ...set the breaker Go to step 3 Step 3 Check if the printer is on Is the printer on Go to step 4 Turn on the printer Step 4 Check if the printer is in Sleep or Hibernate mode Is the printer in Sleep or Hibernate mode Press the power button to wake the printer Go to step 5 Step 5 Check if the cables connecting the printer and the computer are inserted to the correct ports Are the cables inserted to th...

Page 140: ...rt Go to step 3 Insert the ﬂash drive into the correct port Step 3 Check if the ﬂash drive is supported For more information see Supported ﬂash drives and ﬁle types on page 29 Is the ﬂash drive supported Go to step 4 Insert a supported ﬂash drive Step 4 a Check if the USB port is enabled For more information see Enabling the USB port on page 140 b Remove and then insert the ﬂash drive Does the pri...

Page 141: ...t Explorer version 11 or later Microsoft Edge Safari version 6 or later Google ChromeTM version 32 or later Mozilla Firefox version 24 or later Is your browser supported Go to step 4 Install a supported browser Step 4 Check if the network connection is working Is the network connection working Go to step 5 Contact your administrator Step 5 Make sure that the cable connections to the printer and pr...

Page 142: ... step 3 Step 3 Connect to the correct Wi Fi network For more information see Connecting the printer to a Wi Fi network on page 83 Can the printer connect to the Wi Fi network The problem is solved Go to step 4 Step 4 Check the wireless security mode From the home screen touch Settings Network Ports Wireless Wireless Security Mode Is the correct wireless security mode selected Go to step 6 Go to st...

Page 143: ...To replace the ﬂash memory contact your dealer Issues with supplies Replace cartridge printer region mismatch Install the correct toner cartridge Non Printer Manufacturer supply The printer has detected an unrecognized supply or part installed in the printer Your printer is designed to function best with genuine supplies and parts made by the printer manufacturer Use of third party supplies or par...

Page 144: ...e print job Does the envelope seal when printing Go to step 2 The problem is solved Step 2 a Make sure that the paper type is set to Envelope From the control panel touch Settings Paper Tray Conﬁguration Paper Size Type select a paper source b Send the print job Does the envelope seal when printing Contact your dealer The problem is solved Collated printing does not work Action Yes No Step 1 a Fro...

Page 145: ...ing on your operating system specify the paper type from the Printing Preferences or Print dialog Notes Make sure that the setting matches the paper loaded You can also change the setting on the printer control panel From the home screen touch Settings Paper Tray Conﬁguration Paper Size Type b Print the document Is the paper curled Go to step 3 The problem is solved Step 3 Print on the other side ...

Page 146: ...r guides are positioned correctly c Print the document Do the trays link correctly The problem is solved Go to step 2 Step 2 a From the home screen touch Settings Paper Tray Conﬁguration Paper Size Type b Set the paper size and paper type to match the paper loaded in the linked trays c Print the document Do the trays link correctly The problem is solved Go to step 3 Step 3 a Make sure that Tray Li...

Page 147: ...r Size Type b Set the correct paper size and type c Print the document Do paper jams occur frequently Go to step 3 The problem is solved Step 3 a Load paper from a fresh package Note Paper absorbs moisture due to high humidity Store paper in its original wrapper until you are ready to use it b Print the document Do paper jams occur frequently Contact your dealer The problem is solved Jammed pages ...

Page 148: ...ximates the colors shown on a computer monitor This setting uses only black toner to create all levels of neutral gray sRGB Vivid Provides an increased color saturation for the sRGB Display color correction Black toner usage is optimized for printing business graphics Off CMYK Image CMYK Text CMYK Graphics US CMYK Applies color correction to approximate the Speciﬁcations for Web Offset Publishing ...

Page 149: ...h RGB or CMYK combinations then manual color correction is not useful It is also not effective if the software program or the computer operating system controls the adjustment of colors In most situations setting the Color Correction to Auto generates preferred colors for the documents How can I match a particular color such as a corporate logo From the printer Quality menu nine types of Color Sam...

Page 150: ...Step 2 a From the home screen touch Settings Print Quality Advanced Imaging Color Balance b Adjust the settings c Print the document Does the print appear tinted Contact your dealer The problem is solved Contacting your dealer Before contacting your dealer make sure to have the following information Printer problem Error message Printer model type and serial number Visit the place where you purcha...

Page 151: ...are or memory devices sometime after setting up the printer then turn the printer off and unplug the power cord from the electrical outlet before continuing If you have any other devices attached to the printer then turn them off as well and unplug any cables going into the printer 1 Turn off the printer and then unplug the power cord from the electrical outlet 2 Using a ﬂat head screwdriver remov...

Page 152: ...3 Unpack the memory card Warning Potential Damage Avoid touching the connection points along the edge of the card 4 Insert the memory card until it clicks into place Upgrading and migrating 152 ...

Page 153: ...dware or memory devices sometime after setting up the printer then turn the printer off and unplug the power cord from the electrical outlet before continuing If you have any other devices attached to the printer then turn them off as well and unplug any cables going into the printer 1 Turn off the printer and then unplug the power cord from the electrical outlet 2 Using a ﬂat head screwdriver rem...

Page 154: ...3 Unpack the internal solutions port ISP kit 1 ISP 2 Mounting bracket 3 Thumbscrews 4 Housing Upgrading and migrating 154 ...

Page 155: ...5 ISP extended cable 4 Install the ISP into its housing Upgrading and migrating 155 ...

Page 156: ...5 Attach the housing to the controller board access cover Upgrading and migrating 156 ...

Page 157: ...cover 8 Connect the power cord to the electrical outlet and then turn on the printer CAUTION POTENTIAL INJURY To avoid the risk of ﬁre or electrical shock connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible Upgrading and migrating 157 ...

Page 158: ...rinter then turn them off as well and unplug any cables going into the printer 1 Turn off the printer and then unplug the power cord from the electrical outlet 2 Using a ﬂat head screwdriver remove the controller board access cover Warning Potential Damage Controller board electronic components are easily damaged by static electricity Touch a metal surface on the printer before touching any compon...

Page 159: ...The entire length of the connector on the card must touch and be ﬂush against the controller board Warning Potential Damage Improper installation of the card may cause damage to the card and the controller board Upgrading and migrating 159 ...

Page 160: ...e or memory devices sometime after setting up the printer then turn the printer off and unplug the power cord from the electrical outlet before continuing If you have any other devices attached to the printer then turn them off as well and unplug any cables going into the printer 1 Turn off the printer and then unplug the power cord from the electrical outlet 2 Using a ﬂat head screwdriver remove ...

Page 161: ...3 Unpack the hard disk 4 Attach the hard disk to the controller board Warning Potential Damage Do not touch or press the center of the hard disk Upgrading and migrating 161 ...

Page 162: ...5 Open door B 6 Open door C Upgrading and migrating 162 ...

Page 163: ...s cover 10 Connect the power cord to the electrical outlet and then turn on the printer CAUTION POTENTIAL INJURY To avoid the risk of ﬁre or electrical shock connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible Upgrading and migrating 163 ...

Page 164: ...installed then unlock them from the printer before lifting the printer Do not try to lift the printer and trays at the same time 4 Align the printer with the optional tray and then lower the printer until it clicks into place CAUTION POTENTIAL INJURY If the printer weight is greater than 20 kg 44 lb then it may require two or more people to lift it safely 5 Connect the power cord to the printer an...

Page 165: ...ions For drivers and utilities that are compatible with Mac OS X version 10 6 or earlier and for speciﬁc supported Linux or UNIX operating system versions go to our website For more information on software compatibility with all other operating systems contact customer support Installing the printer software Notes The print driver is included in the software installer package For Macintosh compute...

Page 166: ... Add device Click Show Wi Fi Direct printers select a printer and then click Add device Click The printer that I want isn t listed and then from the Add Printer window do the following a Select Add a printer using a TCP IP address or hostname and then click Next b In the Hostname or IP address ﬁeld type the printer IP address and then click Next Notes View the printer IP address on the printer hom...

Page 167: ...of hardware options and then add any installed options 3 Apply the changes Firmware Exporting or importing a conﬁguration ﬁle You can export the conﬁguration settings of your printer into a text ﬁle and then import the ﬁle to apply the settings to other printers 1 Open a web browser and then type the printer IP address in the address ﬁeld Notes View the printer IP address on the printer home scree...

Page 168: ...ﬁeld Notes View the printer IP address on the printer home screen The IP address appears as four sets of numbers separated by periods such as 123 123 123 123 If you are using a proxy server then temporarily disable it to load the web page correctly 2 Click Settings Device Update Firmware 3 Do either of the following Click Check for updates I agree start update Upload the ﬂash ﬁle a Browse to the ﬂ...

Page 169: ...will be incorporated in later editions Improvements or changes in the products or the programs described may be made at any time GOVERNMENT END USERS The Software Program and any related documentation are Commercial Items as that term is deﬁned in 48 C F R 2 101 Computer Software and Commercial Computer Software Documentation as such terms are used in 48 C F R 12 212 or 48 C F R 227 7202 as applic...

Page 170: ... 7779 and reported in conformance with ISO 9296 Note Some modes may not apply to your product 1 meter average sound pressure dBA Printing One sided 53 Two sided 55 Ready 15 Waste from Electrical and Electronic Equipment WEEE directive The WEEE logo signiﬁes speciﬁc recycling programs and procedures for electronic products in countries of the European Union We encourage the recycling of our product...

Page 171: ...of waste batteries assures appropriate treatment of waste including reuse and recycling and prevents any potential negative effects on human health and environment Please responsibly dispose of the batteries Information on disposal Information on the disposal of this equipment and its batteries IF YOU WISH TO DISPOSE OF THIS EQUIPMENT DO NOT USE THE ORDINARY WASTE BIN AND DO NOT PUT THEM INTO A FI...

Page 172: ...tifunctional machines please observe that these waste products shall be treated properly according to the legal requirements in your area We recommend to contact competent service providers e g waste recycling companies for this and to ask local authorities for support when necessary For information on existing Sharp collection and recycling programs which exist in some countries please see our we...

Page 173: ...rs This is based on storage in a standard office environment at 22 C 72 F and 45 humidity 2 Wet bulb temperature is determined by the air temperature and the relative humidity Laser notice The printer is certiﬁed in the U S to conform to the requirements of DHHS 21 CFR Chapter I Subchapter J for Class I 1 laser products and elsewhere is certiﬁed as a Class I laser product conforming to the require...

Page 174: ...Sleep Mode This product is designed with an energy saving mode called Sleep Mode The Sleep Mode saves energy by lowering power consumption during extended periods of inactivity The Sleep Mode is automatically engaged after this product is not used for a speciﬁed period of time called the Sleep Mode Timeout Factory default Sleep Mode Timeout for this product in minutes 15 By using the conﬁguration ...

Page 175: ...nd EU 2019 2020 the light source contained within this product or its component is intended to be used for Image Capture or Image Projection only and is not intended for use in other applications Environmental information Please read this part carefully It will help you to reduce your impact on the environment and help you to reduce your costs at the same time Saving paper 1 The automated duplex p...

Page 176: ...s or modiﬁcations could void the user s authority to operate this equipment Note To assure compliance with FCC regulations on electromagnetic interference for a Class A computing device use a properly shielded and grounded cable such as Lexmark part number 1021231 for parallel attach or 1021294 for USB attach Use of a substitute cable not properly shielded and grounded may result in a violation of...

Page 177: ...onformity This product is in conformity with the protection requirements of the Electromagnetic Compatibility Regulations 2016 the Electrical Equipment Safety Regulations 2016 and the Restriction of the Use of Certain Hazardous Substances in Electrical and Electronic Equipment Regulations 2012 This product satisﬁes the Class A limits of BS EN 55032 and safety requirements of BS EN 62368 1 Radio in...

Page 178: ...i Fi Direct 84 connecting a computer to the printer 85 connecting mobile device to printer 85 connecting the printer to a wireless network 83 connecting to a wireless network using PIN method 83 using Push Button method 83 conserving supplies 111 contacting your dealer 150 contacts adding 15 deleting 16 editing 16 control panel using 10 creating bookmarks 14 creating folders for bookmarks 15 crook...

Page 179: ...ng print driver 167 internal solutions port installing 153 J jam clearing multipurpose feeder 116 trays 115 jammed pages are not reprinted 147 jams avoiding 112 locating jam areas 113 locations 113 jams clearing in the duplex unit 117 in the fuser 117 job prints from the wrong tray 137 job prints on the wrong paper 137 L light print 125 linking trays 22 loading card stock 20 envelopes 20 multipurp...

Page 180: ...4 paper weights supported 25 parts status checking 87 personal identiﬁcation number method 83 pick roller replacing 101 power button light understanding the status 11 power cord socket 9 power save modes conﬁguring 111 print appears tinted 150 print driver hardware options adding 167 installing 165 print job canceling from the computer 31 canceling from the printer control panel 31 print jobs not ...

Page 181: ...ge counters 110 resetting the fuser page count 110 resetting the maintenance counter 110 resetting the transfer module page count 110 running a slideshow 13 S safety information 5 6 7 scheduling power modes 14 securing printer memory 80 security slot locating 79 selecting a location for the printer 8 separator pad replacing 104 serial printing setting up 86 setting the paper size 17 setting the pa...

Page 182: ...ner easily rubs off 129 uneven print density 130 vertical dark lines or streaks appear on prints 131 vertical white lines 133 white pages 121 U unable to read ﬂash drive troubleshooting print 140 uneven print density 130 Unformatted ﬂash detected 143 Universal paper size setting 17 unlinking trays 22 updating ﬁrmware 168 USB cable 9 USB port 9 enabling 140 using Display Customization 13 using the ...

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