Inquiries
General inquiries
<docomo Information Center>
(Business hours: 9:00 a.m. to 8:00 p.m.)
0120-005-250 (toll free)
* Service available in: English, Portuguese, Chinese,
Spanish.
* Unavailable from part of IP phones.
(Business hours: 9:00 a.m. to 8:00 p.m. (open all year
round))
From DOCOMO mobile phones
(In Japanese only)
(No prefix) 151 (toll free)
* Unavailable from land-line phones, etc.
From land-line phones
(In Japanese only)
0120-800-000 (toll free)
* Unavailable from part of IP phones.
z
Please confirm the phone number before you dial.
Repairs
(Business hours: 24 hours (open all year round))
From DOCOMO mobile phones
(In Japanese only)
(No prefix) 113 (toll free)
* Unavailable from land-line phones, etc.
From land-line phones
(In Japanese only)
0120-800-000 (toll free)
* Unavailable from part of IP phones.
z
Please confirm the phone number before you dial.
z
For Applications or Repairs and After-Sales Service,
please contact the above-mentioned information
center or check the docomo Shop etc. near you on the
NTT DOCOMO website and contact.
NTT DOCOMO website:
(
https://www.nttdocomo.co.jp/english/
)
Inquiries from overseas (In case of
loss, theft, unconnected, etc.)
(Business hours: 24 hours (open all year round))
From DOCOMO mobile phones
(to enter “+”, press and hold “0”.)
Display “+” on the screen -81-3-6832-6600
(toll free)
* You can call using international call access code
instead of “+”.
From land-line phones
International call access code
for the country you stay
-81-3-6832-6600
(charges apply)
* You are charged a call fee to Japan.
* For international call access codes, refer to DOCOMO
website.
z
Please confirm the phone number before you dial.
205
Appendix/Index
