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IDENTIFYING UNIT PROBLEMS
When an error message appears, or you believe the unit is not operating normally (e.g.
copy quality is poor, etc.), refer to the guide below before contacting your nearest service
centre.
The Unit does not operate
If the unit does not operate, first check if the power cord is inserted correctly.
Check 1 Is the power cord firmly plugged into an electrical socket?
Check if the power plug is plugged in correctly.
Check 2 Is the front cover or the maintenance cover open?
If the front cover or maintenance cover is open, the unit cannot copy an original. Starting
copying, always check if the front cover or the maintenance cover is closed firmly.
Paper problems
If you encounter paper loading/copy out problems, refer to the guide below.
Check 1 Is there too much paper in the paper tray?
Tray 1 can hold up to 150 sheets of plain paper (75
g/
m
2
), and the bypass tray can hold
1 sheet of paper only. If too much paper is loaded into the tray, paper supply problems
will occur. Remove some of the paper from the paper tray.
Check 2 Is more than two sheets of paper loaded in the body from the tray?
If more than one sheet of paper is loaded into the body from the tray concurrently, paper
supply trouble will occur. Fan the paper and tap them against a flat surface before
loading into the tray.
Check 3 Are the paper guides aligned correctly to the loaded paper?
If the paper guides are set too narrow for the loaded paper, the paper may not be
supplied smoothly. On the other hand, if the paper guides are set too wide, the paper
may be supplied crookedly. Be sure to align the guides correctly to the loaded paper.
Check 4 Is the bypass tray set to the appropriate position for thick paper?
When loading thick paper via the bypass tray, open the tray until it reaches position2 (the
tray has two positions), and set the paper knob to (
).
Check 5 Is the loaded paper too thick or too thin?
Only use paper meeting the SHARP specifications for thickness. The use of non-
standard paper is not recommended.
Check 6 Is the unit on a flat surface?
The unit will not operate correctly when placed on an uneven surface. Use the unit on a
flat surface.
Check 7 Is the paper curled or folded?
Using curled or old paper may cause paper supply problems. The use of new paper is
recommended.
Check 8 Did you fan the paper before placing into the tray?
Fan the paper, and tap the edge against a flat surface to even the stack before loading
into the unit.
