When a consumer buys a product in the UK, they get the benefit of legal rights relating to the quality of the product (your “statutory rights”).
You can enforce these rights against your retailer. However, at Shark® we are so confident about the quality of our products that we give the
product owner an additional manufacturer’s guarantee of up to two years - one year as standard, two years on registration. These terms and
conditions relate to our manufacturer’s guarantee only - your statutory rights are unaffected.
The conditions below describe the prerequisites and scope of our guarantee. They do not affect your statutory rights or the obligations of your
retailer and your contract with them.
Shark® Guarantees
A household appliance like a Air Purifier constitutes a sizeable investment. Your new machine needs to work properly for as long as possible.
The guarantee it comes with is an important consideration - and reflects how much confidence the manufacturer has in its product and
manufacturing quality.
Every Shark® machine comes with a free parts and labour guarantee. Our customer service helpline (0800 862 0453) is open from 9.00am
to 6.00pm Monday - Friday. It’s free to call, and you’ll be put straight through to a Shark® representative. You’ll also find online support at
www.sharkclean.co.uk.
How do I register my extended Shark® guarantee?
You can register your guarantee online within 28 days of purchase. To save time, you’ll need the following information about your machine:
• Date you purchased the machine (receipt or delivery note).
To register online, please visit www.Sharkclean.eu/uk/register-guarantee. Products purchased directly from Shark® are automatically registered.
What is covered by the free Shark® guarantee?
Repair or replacement (at Shark’s discretion) of your Shark® machine, including all parts and labour. A Shark® guarantee is in addition to your legal
rights as a consumer.
What are the benefits of registering my free Shark® guarantee?
The key benefit is the additional one year guarantee. When you register your guarantee we’ll have your details to hand if we ever need to get in
touch. If you further agree to receive communications from us, you can also receive tips and advice on how to get the best out of your Shark® Air
Purifier and hear the latest news about new Shark® technology and launches.
If you register your guarantee online, you’ll get instant confirmation that we’ve received your details.
How long are new Shark® machines guaranteed for?
Our confidence in our design and quality control means that your new Shark® Air Purifier is guaranteed for a total of up to two years - one year as
standard, two years on registration.
Where can I buy genuine Shark® spares and accessories?
Shark® spares and accessories are developed by the same engineers who developed your Shark® Air Purifier. You’ll find a full range of Shark® spares,
replacement parts and accessories for all Shark® machines at www.sharkclean.co.uk.
Please remember that damage caused by use of non-Shark® spares is not covered under your guarantee.
What is not covered by the free Shark® guarantee?
1. Normal wear and tear of wearable parts, which require regular maintenance and/or replacement to ensure the proper functioning of your unit,
are not covered by this guarantee. Replacement parts are available for purchase at
sharkclean.co.uk.
2. Any unit that has been tampered with or used for commercial purposes.
3. Accidental damage and faults caused by negligent use or care, misuse, neglect, careless operation or handling of
the Air Purifier which is not in accordance with this Shark® Instruction booklet supplied with your machine.
4. Use of parts not assembled or installed in accordance with these instructions.
5. Faulty installation (except where installed by Shark®).
6. Repairs or alterations carried out by parties other than Shark® or its agents.
TWO (2) YEAR LIMITED GUARANTEE
HE400UK_IB_MP_210727_Mv2
PRINTED IN CHINA
PLEASE READ CAREFULLY AND KEEP FOR FUTURE REFERENCE.
This Instruction Guide is designed to help you get a complete understanding of your new Shark® Air Purifier.
Illustrations may differ from actual product. We are constantly striving to improve our products; therefore the specifications contained herein
are subject to change without notice.
© 2021 SharkNinja Operating LLC. SHARK is a registered trademark of SharkNinja Operating LLC.
SharkNinja Europe Limited,
3150 Century Way, Thorpe Park,
Leeds, LS15 8ZB, UK
+44 (0)800 862 0453
www.sharkclean.co.uk
SharkNinja Germany GmbH
c/o Regus Management GmbH,
Excellent Business Center 10
+11/Stock, Westhafenplatz 1,
60327 Frankfurt am Main, Germany
www.sharkclean.eu
