SEPTENTRIO PolaRx5S, User Manual

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6.3. HOW TO LOG DATA FOR PROBLEM D I AGNOS I S
6.3 How to log data for problem diagnosis
I f the PolaRx5S does not behave as expected and you need to contact Septentrio Support
Department, it is often useful to send a short SBF data fi le that captures the anomalous
behaviour, as well as a Diagnostic Report from the receiver.
6.3.1 Support SBF file
Step 1: Configuring a new logging session
On the menu bar select ‘ Logging ’ then the ‘ Log Sessions ’ window where you can de fi ne a new
logging session.
Figure 6-8: Click on the ‘ Create ’ button to start de fi ning a new logging session
Step 2: Select to log the Support data blocks
I n the ‘ Edit Session ’ window click on ‘ SBF Logging ’ and ‘ New SBF stream ’ as usual. I n the fi nal
‘ Edit SBF Stream ’ fi eld, make sure to select the ‘ Support ’ option as shown in Figure 6-9. This
option automatically selects all the SBF blocks that are useful for the Support Department to
help diagnose receiver problems.
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