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SEON DX-HD Maintenance And Troubleshooting Manual Download Page 48

 

Seon Maintenance and Troubleshooting Guide R004                                                                                         48 

Smart-Link 

 

The Smart-Link will not 
power up, green light not on 
solid 
 

 

Check the power wiring harness that connects to the Power In 
socket. 

 

Check the other end for a solid connection to a 12 volt DC source. 

 

Check the inline fuses. 

 

If you have a spare unit, try swapping it out to correct the issue. 

 

The green light on the 
Smart-Link flashes 
continuously 

This indicates a low voltage supply to the Smart-Link. 

 

Check all wiring connections for any loose connections. 

 

Check the voltage with a multi-meter at the end of the power 
connector. 

 

Firmware version check 

If the incorrect firmware in the Smart Reach module is used, it may not 
be compatible with the DVR. Please check with Seon Support for correct 
version. 
 

The Indicator light flashes 
green all the time. 

Check all wiring connections.  
This could be an issue with the DVR or the drive is not locked in place. 
If not resolved, it may be an issue with the Smart-Link unit. Call Seon 
Support. 
 

Wiring issues 

Check for very tight cables that are strained when connected to the 
Smart-Link. 

Summary of Contents for DX-HD

Page 1: ...Maintenance and Troubleshooting Guide 700 0195 R004 700 0195...

Page 2: ......

Page 3: ...Checking the DVR condition mounting 15 Connecting a Laptop to DVR via Ethernet Cable 16 How to configure the DVR 16 How to configure your computer for Windows XP users 17 How to configure your compute...

Page 4: ...ting Overview 33 DVR 34 Access Point 36 Wireless Bridge 37 Smart Reach Lite Wireless Bridge 38 Cables 39 Cameras 40 GPS 42 XELR 8 G Sensor 43 Inertia G Sensor 44 TR INR External Inertia G Sensor 46 TR...

Page 5: ...res may need to be done only at the request of Seon Service Suggested Maintenance Schedule 5 Minute Test DVR Status Camera Alignment Incorporate in Regular Preventative Maintenance Check DVR Mounting...

Page 6: ...r into the front of the DVR video out RCA connector Ensure the HDD is locked 2 Plug in the USB tracking ball or mouse 3 Start the vehicle to trigger the DVRs power on sequence Allow the recorder to re...

Page 7: ...d into the DVR I e turn signals brake lights etc While recording listen closely to the DVR itself There should be no clicking or any other audible noise except the fan if smart temp is activated 5 Aft...

Page 8: ...nd Bar icon 8 Left click on the Playback icon This replays the just recorded video 9 Left click the Exit icon to return to normal view 10 Turn off the ignition and allow the DVR to shut down normally...

Page 9: ...d Time Tools Equipment Portable video monitor and connecting cable to DVR RCA Video Out connector USB trackball or mouse Procedure There are two ways to set the DVR Date and Time Manually through the...

Page 10: ...ions You may also use the Time Date Menu to manually set the date and time 1 Right click anywhere on the screen then click the Configuration button 2 Click on the Time Date icon The Time and Date scre...

Page 11: ...he DST Settings screen appears 5 Select the Start Date and End Date from the drop down lists and set the time range for the changes to take place 6 Click the back button to return to the Time and Date...

Page 12: ...umbers to enter the desired hour or minute 11 Click OK to save your entry 12 Use the same procedure to set the Date Setting the Time and Date using GPS When GPS is installed users can set the Time and...

Page 13: ...e to match your time zone as follows Eastern Time 5 Central Time 6 Mountain Time 7 Pacific Time 8 When your Auto Daylight Saving feature is configured in the Time Date sub menu the UTC reference will...

Page 14: ...result in the DVR shutting down on a hot day due to inadequate air circulation If you need a new air filter contact your dealer or Seon Design to obtain a replacement The dirty filter can be cleaned b...

Page 15: ...any visible damage to the exterior of the unit Is the locking front cover locked and secure Is the DVR securely attached to the mounting plate and is the mounting plate fully secured in place If the c...

Page 16: ...k Settings 5 Set to Static IP the following IP address shown is preferred On the latest equipment this IP address is pre set 6 Fill in the IP Address 169 254 1 1 the Subnet Mask will default to 255 25...

Page 17: ...indows XP users 1 Open Control Panel Click on Network and Sharing 2 Click on Local Area Connection and then select Properties 3 Click to highlight Internet Protocol TCP IP settings in XP and then clic...

Page 18: ...ance and Troubleshooting Guide R004 18 How to configure your computer for Windows 7 users 1 Open Control Panel and click on Network and Sharing Center 2 On the left side of the page click Change Adapt...

Page 19: ...Seon Maintenance and Troubleshooting Guide R004 19 3 Right click on your network connection and choose Properties 4 Highlight the Internet Protocol Version 4 TCP IP and then click Properties...

Page 20: ...Seon Maintenance and Troubleshooting Guide R004 20 4 Make sure that the radio button next to the Obtain an IP Address Automatically is selected 5 Click OK...

Page 21: ...ork connection on laptop and the other end to the network connection on the DVR 3 Open Internet Explorer 8 9 or 10 32 bit version only and in the address bar type 169 254 1 1 4 Hit enter 5 In the Logi...

Page 22: ...6 Example below of first screen 7 On the configuration tab we can do full DVR configuration Please refer to your DVR install guide for further information NOTE You must click the Save button on each...

Page 23: ...Seon Maintenance and Troubleshooting Guide R004 23 7 Below is the example of the Archive screen 9 To disconnect from the DVR close Internet Explorer...

Page 24: ...rep or a SEON service rep The USB device that the new firmware from SEON is going to be loaded onto must be blank No other files can be on the USB device 1 2 Turn the ignition on and wait for the DVR...

Page 25: ...Seon Maintenance and Troubleshooting Guide R004 25 6 Click Configuration 7 In the Configuration menu click System 8 In the System menu click Program Update...

Page 26: ...elect Yes 10 You will see a progress bar Once the DVR is updated the DVR will reboot its self 11 Always Reformat the hard drives after a firmware update Reformatting Hard Drives 1 Access the Configura...

Page 27: ...Seon Maintenance and Troubleshooting Guide R004 27 2 In the System menu click Program Update...

Page 28: ...l appear as though nothing is happening but wait for the dialogue box that says Hard drive format completed 5 When the format is complete click OK The hard drive has now been formatted and is ready to...

Page 29: ...do not remove the drive while the DVR is recording as the video segment may not be recorded Press the STOP TEMP PWR button before unlocking and removing the drive To remove the drive 1 Insert the driv...

Page 30: ...inside the front panel Press in firmly with your thumbs on both sides of the drive faceplate 2 Insert the drive key turn clockwise by turn until the drive lock is in the locked position If the drive...

Page 31: ...ICROFIBER or NON ABBRASIVE Cloth 1 Spray a light amount of cleaner onto the microfiber cloth enough to make it damp but not soaking wet DO NOT spray the cleaner directly onto the camera window unless...

Page 32: ......

Page 33: ...s account and a new invoice issued for the replacement item Seon reserves the right to refund the purchase price or to issue a credit only in lieu of replacement Seon may use new or refurbished replac...

Page 34: ...tant power source Is there a battery kill switch Be sure it is not engaged Is the Yellow wire attached to a clean 12 VDC source that is only active when the ignition switch is in the on position The D...

Page 35: ...If you are getting no live audio through your portable monitor check that the audio cable is properly connected and that the correct Audio Output Channel is selected in the System Settings Menu See C...

Page 36: ...c not DHCP Antenna check In most cases the antenna is mounted on the exterior of the building or on a pole in the parking lot When the antenna is installed sealing the antenna is critical to its opera...

Page 37: ...ing xxx xxx xxx xxx the x will actually be the bridges IP address If you do not receive a response from the bridge it may be a programming issue an antenna problem or the Access Point is not powered I...

Page 38: ...e time Check cables if no response Are the LED s on the bridge lit Is the POE injector connected and powered up If you can access the bridge with the computer log in and recheck the program settings I...

Page 39: ...ignition is turned on Check that the connection to the HOT source has not become dislodged red wire General Harness inspection Look closely at the connectors at each end of the wiring harnesses to as...

Page 40: ...monitor directly into this camera video output Picture is very dark or black in the daylight The camera has a built in electronic iris that controls the amount of light being processed If the camera i...

Page 41: ...udio Recording is set to On for all active cameras Cameras have a microphone sensitivity adjustment this may be adjusted by removing the camera cover and using a jewelers screw driver or equivalent an...

Page 42: ...f site through a window to the sky to allow it to connect to the GPS satellite Install the antenna inside the bus on the upper area of the windshield Harness connection Ensure that the Antenna cable i...

Page 43: ...k wire to the DVR Power Output socket Set Button Press and hold the Set button for 5 seconds until the LED flashes The unit is now calibrated Threshold Settings Refer to the installation guide for det...

Page 44: ...with an alarm Y Left Right axis set to 6 6 and associate with an alarm Z Vertical axis set to 9 9 and do not associate with an alarm These settings can be adjusted to fit specific requirements The lo...

Page 45: ...S07 S08 S09 S10 ALM1 ALM2 ALM3 ALM4 Peak Display only Indicates peak detected levels for the axis To calibrate the Inertia G Sensor 1 Make sure the DVR is mounted securely in a horizontal or vertical...

Page 46: ...the DVR Trooper Models or IFM Explorer Model s Only Ensure that the Red and Black wires are intact in the connector plug 2 Check for broken or damaged wires Check for bent or broken pins in the connec...

Page 47: ...g Mode 3 To change the value of the threshold press and release both buttons The top decimal will start to flash indicating that the threshold value can be changed up or down using the buttons When th...

Page 48: ...to the Smart Link Check all wiring connections for any loose connections Check the voltage with a multi meter at the end of the power connector Firmware version check If the incorrect firmware in the...

Page 49: ...vMax3 exe Application Error The application failed to initialize properly 0xc0000135 This may be caused by an older or missing Net Framework should 3 5 or higher The application failed to start becaus...

Page 50: ...Has the VML Controller been power cycled VML Controller LEDs are on up to 15 minutes after ignition off The VML Controller is factory set to have a power delay of 15 minutes to allow for cellular tra...

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