Seon Maintenance and Troubleshooting Guide R004 38
Smart Reach Lite - Wireless Bridge
The bridge is not
powering up
Check the LEDs on the bridge.
Green will be solid if powered
Yellow is network activity
the top 4 LEDs indicate signal strength
POE is not powering up
The power over Ethernet adapter connects to the vehicle
electrical system. Check connections.
There is a control cable running from the POE unit to the Aux
or Control output of the DVR or Smart Link. Do you measure
voltage on that cable? If no, check cable and connections.
The Wireless network
does not see my bridge
From a computer connected to the access point, open a
Command Prompt and try pinging the bridge. The IP address
information is in your spreadsheet or refer to the sticker on the
bridge. When you ping, you should receive a response back , it
will send 4 packets of data and display the response time.
Check cables if no response.
Are the LED's on the bridge lit? Is the POE injector connected
and powered up?
If you can access the bridge with the computer, log in and
recheck the program settings.
I can ping my bridge but it
does not see the DVR
Check all bridge to DVR connections.
Using a voltmeter, check control cable for power.
Check POE injector power, fuse blown?
Check the network settings on the DVR, make sure the network
settings are correct.
For Commander users, you must register the DVR MAC address
to the DVR. Right click on the bus number in the Commander
tree, choose "edit". Click on the flashlight on the right side of
the screen and look for the correct IP address, highlight the line
and click ok. The MAC ID is not associated to Commander.
Doing a soft reset on the
bridge
Remove the bottom cap of the Smart Reach Lite bridge.
Next to the Ethernet connector is a small button marked reset. Press
and release the button and the bridge will restart.
Do
NOT
hold the button down more than a second or 2, otherwise,
you may set the bridge back to factory defaults.