Seon Maintenance and Troubleshooting Guide R004 41
I can see the cameras at
the DVR but when I try to
play in vMax/vMaxView,
some cameras are missing.
•
If a camera is turned off in the DVR settings menus, it will show as a
live view but nothing will be visible on playback on the computer.
•
Make sure the cameras that are used are turned on and any camera
input not being used should be set to OFF.
Camera picture is very
grainy or snowy.
•
A loose camera connection may cause the camera view to be grainy or
snowy.
•
Check all connections that they are tight and that cable has not been
damaged.
I do not hear audio from
my camera.
At the bus –
•
Does your model of camera have audio capability?
•
If your monitor and speakers are connected to the DVR, check to see
that the volume is turned up.
•
In the DVR Configuration, System Settings, make sure the Audio
Output Channel is set to a camera with audio. The audio output on the
DVR is set to channel 1 by default.
•
In the DVR Configuration, Record, Camera settings make sure Audio
Recording is set to On for all active cameras.
•
Cameras have a microphone sensitivity adjustment, this may be
adjusted by removing the camera cover and using a jewelers screw
driver or equivalent and adjusting its sensitivity.
At the computer –
•
Confirm the audio board is working.
•
Check the Windows Audio Mixer by right clicking the speaker at the
bottom corner of windows.
I hear audio but it is quite
broken up.
Check the camera harnesses for any damage. Make sure all
connections are secured.
If the camera microphone sensitivity is set too high, it may affect the
sound quality. Adjust as necessary.
Check to see if camera is screwed down tightly.
On CQ and SQ, there is a break out tab for the wire harness, if the
cable is being run out the side of the unit, make sure the break out is
removed.
The cameras come with a thick gasket to be used on the base of the
unit. This must be installed for reducing vibration and audio purposes.
My camera is out of focus
The cameras are focused at the factory before being shipped. If the
camera has had rough handling or someone had twisted the lens it could
cause the camera to have a blurred picture. It is recommended that the
camera be returned to Seon for service.