Seon Maintenance and Troubleshooting Guide R004 37
Wireless Bridge
Smart Reach Wireless
bridge will not power up.
Check the bridge; do you see any of the 3 LED’s lit?
If so, which ones are lit and observe the flashing.
o
The Power LED should be on steady after initializing.
o
The Network LED flashes as the bridge sends and receives data.
o
The Wireless LED flashes as the bridge sees wireless activity.
Check the Control wire; is it secure, does it run to the Control or Aux
Power on the DVR or Smart link module?
Take a multi-meter and measure the voltage at the bridge, note the
control cable voltage and remove the main power into the bridge and
measure again.
If there is no voltage present, check all wiring power connections and
fuses.
My network does not see
my wireless bridge.
First confirm that the bridge is powered up.
From the computer open a DOS prompt and type “ping xxx.xxx.xxx.xxx”
the x will actually be the bridges IP address. If you do not receive a
response from the bridge, it may be a programming issue, an antenna
problem or the Access Point is not powered.
If you have an IT dept, they may like to check the settings in the bridge.
It may be a number of settings, the SSID, the Encryption key or IP
address setting.
I can ping my wireless
bridge but it does not see
the DVR.
Check all wiring connections from the bridge to the DVR.
Is the DVR powered when the ignition is On?
Using a portable monitor, check the Network settings in the DVR. Make
sure they match the settings from your wireless spreadsheet. Adjust if
necessary.
If you have replaced the DVR with another, it is important to register the
MAC address if using vMax Commander.
Doing a soft reset on a
Smart Reach Bridge
On the face of the bridge is a small hole marked reset. Pressing and releasing
this recessed button will cause the unit to restart. Use this when having
issues connecting with the rest of the system.
Do not hold the button in, just press and release only.