SEON DX-HD, Maintenance And Troubleshooting Manual, Page: 33 / 50

Seon Maintenance and Troubleshooting Guide R004 33
Troubleshooting Overview
If, after following the troubleshooting guide, you still have a problem with any Seon product, please call
and request a
RETURN AUTHORIZATION (RA) NUMBER from the Service Department.
Please call 877-630-7366 or (604) 941-0880 and ask for the Service Department.
Be sure to have the model number, serial number and the nature of the problem available for the
customer service representative.
Prior authorization
MUST be obtained for all returns, exchanges, or credits.
ITEMS SHIPPED TO SEON WITHOUT A CLEARLY IDENTIFIED RA NUMBER MAY BE REFUSED.
Products returned will be tested to verify the defect. Upon verification of the defect, the product will be
repaired or exchanged, or the purchase price will be refunded or credited to the customer’s account, at
the sole option of Seon. In the event of replacement, the returned product will be credited to the
customer’s account and a new invoice issued for the replacement item. Seon reserves the right to
refund the purchase price or to issue a credit only in lieu of replacement.
Seon may use new or refurbished replacement parts for repairing its products, at its sole and arbitrary
discretion. Seon may replace an entire unit with an equivalent model, at its sole and arbitrary discretion.
If a unit is exchanged, the returned product shall become the property of Seon and the exchange
product becomes the property of the purchaser, and the remainder of the warranty that applied to the
original unit purchased shall apply to the exchanged product. Exchange units may be new units or units
that have been repaired to full factory specifications at Seon’s discretion. If the product is found to be in
good working order or its inability to function properly is not covered by this warranty, the product
will be returned in the same condition as received unless repair is possible and requested by the
customer. Repairs of such nature will incur a charge for parts and labor and will proceed only by
agreement with the customer to accept the charge.