700-0058 R001
W-1
SEON DESIGN® INC. PRODUCT WARRANTY
Seon Design Inc. (Seon) warrants the cameras and components listed below against defects in workmanship
and materials provided that such defects appear or are discovered within the respective periods specified
below and provided further that the purchaser of such products notifies Seon of such defects within thirty (30)
days of the appearance or discovery of such defects:
•
Five (5) years from date of purchase parts and labor on the SA Wedge Camera Series
•
One (1) year from date of purchase parts and labor on the SA-IR Illuminator
•
One (1) year parts and labor on the Explorer™ Mobile DVR Systems
•
One (1) year from date of purchase parts and labor on all other products and accessories
All service/replacement parts and repairs are warranted for a period of 90 days.
Subject to the terms and conditions listed below, during the relevant warranty period, Seon will repair,
replace, or refund the purchase price for the defective product, whichever Seon considers to be appropriate in
the circumstances, in Seon’s sole and arbitrary opinion, free of charge, any defective products returned
prepaid. In the event purchaser has a problem with any Seon product, please call and request a
RETURN
AUTHORIZATION
(
RA
)
NUMBER
from the Service Department.
Please call 877-630-7366 or (604) 941-0880 and ask for the Service Department. Be sure to have the model
number, serial number and the nature of the problem available for the customer service representative. Prior
authorization
MUST
be obtained for all returns, exchanges, or credits.
ITEMS
SHIPPED
TO
SEON
WITHOUT
A
CLEARLY
IDENTIFIED
RA
NUMBER
MAY
BE
REFUSED
.
Products returned will be tested to verify the defect. Upon verification of the defect, the product will be
repaired or exchanged, or the purchase price will be refunded or credited to the customer’s account, at the sole
option of Seon. In the event of replacement, the returned product will be credited to the customer’s account
and a new invoice issued for the replacement item. Seon reserves the right to refund the purchase price or to
issue a credit only in lieu of replacement.
Seon may use new or refurbished replacement parts for repairing its products, at its sole and arbitrary
discretion. Seon may replace an entire unit with an equivalent model, at its sole and arbitrary discretion. If a
unit is exchanged, the returned product shall become the property of Seon and the exchange product becomes
the property of the purchaser, and the remainder of the warranty that applied to the original unit purchased
shall apply to the exchanged product. Exchange units may be new units or units that have been repaired to full
factory specifications at Seon’s discretion.
If the product is found to be in good working order or its inability to function properly is not covered by this
warranty, the product will be returned in the same condition as received unless repair is possible and
requested by the customer. Repairs of such nature will incur a charge for parts and labor and will proceed only
by agreement with the customer to accept the charge.
This warranty shall not apply:
(a) to equipment not supplied by Seon;
(b) to equipment, including, any components, which shall have been operated in excess of rated capacity,
subject to negligence, accident, or damage by circumstances beyond Seon’s control, or to improper
installation, operation, maintenance, servicing, alterations or storage, modification without Seon’s
written authorization, misuse, vandalism, fire, floods or acts of nature so as, in Seon’s exclusive and
arbitrary judgment, to affect the same adversely; or
(c) if the serial number for the product has been altered in any way.
