Segway NINEBOT ONE S1 Service Manual Download | Manualshive

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Service Manual

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Trademark, Patent, and Contact Information

Document number and revision: 25399-00001 ab

Copyright © 2017 Segway. All rights reserved.

Trademarks

Segway® is the registered trademark of Segway Inc. Ninebot™ and the shape icon are registered trademarks
of Ninebot (Tianjin) Technology Co., Ltd.; ARM®, that of ARM company; iPhone, iOS, that of Apple Inc. Android,
that of Google Inc. The owners reserve all the rights of their trademarks referred to in this manual, and Ninebot
reserves all the rights of Ninebot™ and the shape icon.

Patents

Ninebot holds various patents relating to Ninebot products, with other patents pending. This manual is
prepared by Segway, who reserves all its copyrights. No institute or individual shall copy or disseminate this
manual in whole or in part, or make use of the aforesaid patents without the prior written consent of Ninebot or
Segway.

The One S1 is covered by U.S. and foreign patents.

For patent information go to www.segway.com.

Ninebot (Tianjin) Technology Co. Ltd. manufactures and sells the One S1 under a license from DEKA Products
Limited Partnership.

Contact Information

Website

: www.segway.com

E-mail

: [email protected]

Technical Support:

1-866-473-4929, prompt #2

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Summary of Contents for NINEBOT ONE S1

Page 1: ...Service Manual ...

Page 2: ......

Page 3: ...nebot and the shape icon Patents Ninebot holds various patents relating to Ninebot products with other patents pending This manual is prepared by Segway who reserves all its copyrights No institute or individual shall copy or disseminate this manual in whole or in part or make use of the aforesaid patents without the prior written consent of Ninebot or Segway The One S1 is covered by U S and forei...

Page 4: ...Battery Test 16 Pedals 17 Pedals 18 Pedal Components 19 LED Strips 21 LED Covers 22 LED Strips 23 Body 27 Body Disassembly 28 Body Assembly 32 Frame 37 Control Board Assembly 38 Control Board Components 40 Front Rear Frames 42 Handle 43 ON OFF Button 44 ON OFF Board 45 Charge Port 46 Charge Port Cover 47 Buzzer 48 Temperature Sensor 49 ...

Page 5: ...bot App Installation 58 Connecting to a One S1 59 Ninebot App Overview 60 Black Box 61 Battery Information 62 Updating the Firmware 63 Resetting the Serial Number 64 Calibrating the Balance Sensor 65 Resetting the Bluetooth Password 66 Appendices Post Service Tests 69 Tools and Equipment 71 Contents ...

Page 6: ...6 One S1 Contents ...

Page 7: ...ion on the warning label found on the battery and all other labels Use only charging devices approved by Ninebot or Segway and never attempt to bypass or override their charging protection circuits Do not wash the One S1 with a power washer or high pressure hose Avoid exposure to heavy downpours or extended periods of heavy rain including during riding storage or while being transported Clean with...

Page 8: ...Safety 8 One S1 ...

Page 9: ...ms 2 Diagnose determine which components may be malfunctioning 3 Replace replace the malfunctioning component s 4 Verify operate the vehicle to verify the problem has been solved It may be the case that there are multiple problems affecting a One S1 Try to isolate the problems and solve them one at a time Related User Materials This document is a service manual intended for use by trained technici...

Page 10: ...en NOTE If a fastener falls into the housing interior of the unit during service you MUST remove the fastener before turning ON or operating the unit A loose fastener could possibly cause a short or some other type of mechanical failure ESD Protection When a repair involves removing disconnecting or handling electronic components use best practice electrostatic discharge ESD control procedures to ...

Page 11: ...Hardware Installation and Removal Procedures ...

Page 12: ...12 One S1 ...

Page 13: ...ING After removing the batteries press the ON OFF button to discharge any residual energy in the One S1 Failure to do so could result in serious bodily injury from electric shock WARNING Do not allow any metallic object to touch the pins of the battery connector Shorting these pins could result in a hazardous release of stored energy WARNING Do not use the battery if the case is broken or if the b...

Page 14: ...orce to remove the battery cover Installation 1 Verify that the gasket is securely installed in the groove Figure 3 2 Position the battery cover on the One S1 Line up the tabs on the cover with the slots on the housing Figure 4 3 Press the battery cover onto the housing Press until it snaps in place 4 Use a Phillips screwdriver to install the two screws removed earlier Figure 2 5 Reinstall the sil...

Page 15: ...o pull the wires out of the connectors 4 Follow the steps above to remove the battery from the other side of the One S1 WARNING Do not touch any internal electrical components until after you have removed BOTH batteries and pressed the ON OFF button to discharge the residual power Failure to do so could result in serious bodily injury from electric shock 5 Press and hold the ON OFF button until al...

Page 16: ...lights are off to discharge any power remaining in the One S1 4 Set the multimeter to measure DC voltage 5 Measure the battery voltage Probe the battery s yellow connector as shown in Figure 7 6 The voltage should be 50 62 VDC If it is higher or lower there is a problem with the battery Contact Segway page 3 for a replacement battery CAUTION When measuring battery voltage with a multimeter be care...

Page 17: ...17 Pedals Service Manual Pedals Overview There are two pedals one on each side of the unit When to Replace Replace a pedal when it is cracked bent or otherwise broken ...

Page 18: ...l Figure 8 NOTE You may need to use significant force to break the tension when removing these fasteners 3 Using a punch or similar tool tap out the rod 4 Retain the bushings and spacers for installation Installation 1 Install in the reverse order of removal NOTE Be sure to install the bushings and spacers as shown in Figure 9 Figure 8 Remove the pedal fasteners Figure 9 Retain the bushings and sp...

Page 19: ...dal and discard Figure 10 2 Using a 2 5 mm hex wrench remove the six fasteners 3 Separate the pedal cover from the pedal base Figure 11 4 To remove threaded inserts Figure 12 insert a screw into the threaded insert then tighten the screw to press the threaded insert out Assembly 1 To install threaded inserts Figure 13 orient the threaded insert with the knurled edge up and press it firmly into the...

Page 20: ...Pedals 20 One S1 ...

Page 21: ... two LED covers one on each side of the unit There are four LED strips two on each side of the unit When to Replace Replace an LED cover when it is cracked bent or otherwise broken Replace an LED strip when troubleshooting determines that it is malfunctioning ...

Page 22: ...nnected 1 Remove the following components a Both battery covers page 14 b Both batteries page 15 2 Use a Phillips screwdriver to remove the six screws Figure 14 3 Remove the LED cover Installation 1 Install in the reverse order of removal NOTE Be careful not to pinch any wires when installing the LED cover Figure 14 Remove the six screws ...

Page 23: ...D cover s page 22 2 Gently pull the LED strip connector out from behind the housing and unplug the connector Figure 15 3 The LED strip is held in place with double sided tape Gently peel the LED strip off 4 Use a flathead screwdriver or similar tool to scrape off any double sided tape residue Figure 16 Installation 1 Install in the reverse order of removal Scrape off residue Unplug Figure 15 Unplu...

Page 24: ...LED Strips 24 One S1 ...

Page 25: ... technicians only Segway does not recommend that non authorized individuals replace any of the components described in the following sections The warranty will be void if components in any of the following sections are replaced by an individual other than an authorized service technician ...

Page 26: ...26 One S1 ...

Page 27: ...Cover Battery Cover Battery Cover Wheel Battery Battery Pedal Pedal Frame Side panels LED Covers Battery covers Frame Wheel Safety WARNING After removing both batteries press and hold the ON OFF button until all lights are off in order to discharge any power remaining in the One S1 Failure to discharge residual power could result in injury or death due to electric shock Pedals Batteries ...

Page 28: ...Remove the following components a Both battery covers page 14 b Both batteries page 15 c Both Pedals page 18 d Both LED covers page 22 2 Press and hold the ON OFF button until all lights are off in order to discharge any power remaining in the One S1 WARNING Failure to discharge residual power could result in injury or death due to electric shock Figure 18 Body ...

Page 29: ...ker Simply press the screwdriver through the sticker to break the seal and access the screw 4 Carefully lift the side panel from the bottom See Figure 21 CAUTION Do not strain the wires If you dislodge a wire from an internal component you may have to replace that component 5 Unplug both LED strips Figure 22 and carefully guide the battery wires through the hole Figure 19 Remove the fasteners Figu...

Page 30: ... on the wiring harness to dislodge the third wire guide and the silicone sealant around it Figure 25 4 Pull the wire guide off the harness and gently scrape any sealant residue off the harness Remove wire guides Figure 23 Remove the two wire guides Figure 24 Unplug the motor wires Unplug Unplug Remove wire guide and silicone sealant Figure 25 Remove wire guide and silicone sealant ...

Page 31: ...ge a wire from an internal component you may have to replace that component 3 Unplug both LED strips Figure 27 and carefully guide the battery wires through the hole Separate the Wheel and Side Panel 1 Using a 3 mm hex wrench remove the four hex bolts Figure 28 These connect the side panel to the wheel 2 Carefully separate the side panel from the wheel CAUTION Do not strain the wires If you damage...

Page 32: ...t side panel has the motor harnesses running through it and has three wire guides The left side panel has only one wire guide 2 Mount the wheel onto the right side panel See Figure 30 a Thread the motor harness through the hole in the side panel b Using a 3 mm hex wrench install the four fasteners securing the side panel to the wheel 3 Install the large wire guide MK2 over the motor harness wires ...

Page 33: ...llips screwdriver install four screws securing the frame to the side panel Figure 33 NOTE There is a hole for one additional screw You will install this screw after installing the other side panel 6 Connect the motor communication harness white connector and connect the three motor wires Figure 34 7 Route the motor harnesses through the two small wire guides MK2a and press the wire guides into pla...

Page 34: ...eel Figure 37 6 Using a Phillips screwdriver install five fasteners securing the side panel to the frame Figure 37 7 Flip the unit over and install the last Phillips head fastener on that side Figure 38 8 Install a new Warranty Void sticker over the bottom right fastener on each side Figure 35 Mount the left side panel Install screw on right side Wire guide MK2b Figure 36 Connect the left side pan...

Page 35: ...step 4 below and continue installing components If NO to either Remove the battery press the ON OFF button step 4 below and diagnose the cause before proceeding with component installation WARNING Do not touch any internal electrical components until after you have removed BOTH batteries and pressed the ON OFF button to discharge the residual power Failure to do so could result in serious bodily i...

Page 36: ...Body 36 One S1 ...

Page 37: ...me are Control board ON OFF button Charge port Buzzer Handle When to Replace Replace the frame upper front or rear when it is cracked bent or otherwise broken Replace the control board ON OFF button charge port buzzer or handle when troubleshooting determines that the component is malfunctioning or damaged Safety CAUTION ESD best practices and take care with sensitive electronic components Don t p...

Page 38: ...rom an internal component you may have to replace that component 3 Gently pull the control board and attached heat sink off of the upper frame Guide the battery wires and motor wires through the holes in the frame 4 Remove the U grommets Figure 40 5 Unplug the charge port buzzer handle sensor and ON OFF board harnesses Figure 41 Figure 39 Remove the four fasteners Buzzer Charge Port ON OFF Button ...

Page 39: ...s of the upper frame b Press the U grommets into the grooves in the upper frame Figure 43 c Use a 3 mm hex wrench to install the four fasteners Figure 39 4 Continue to install in the reverse order of removal Figure 42 Plug in all wire harnesses LED Strips Front LED Strips Rear Battery Power Battery Communication Battery Communication Battery Power Motor Communication Motor Power LEFT SIDE RIGHT SI...

Page 40: ...at sink a Five screws on top Figure 46 b Four screws on bottom Figure 47 NOTE DO NOT remove the eight fasteners connecting the FETs to the two aluminum pads Figure 48 6 Gently pull the control board off the heat sink NOTE Thermal paste between the aluminum pads and the heat sink may cause the components to stick together Apply firm but gentle pressure Do not force the components apart 7 Use isopro...

Page 41: ...num pads as shown in Figure 49 2 Place the control board on top of the heat sink and install nine screws a Five screws on top Figure 46 b Four screwson bottom Figure 47 3 Plug in the temperature sensor Figure 50 4 Orient the control board gasket as shown in Figure 51 with the lip up and toward the rear Install the control board gasket 5 Continue to install in the reverse order of removal NOTE If y...

Page 42: ... handle clasp Figure 55 2 Remove the charge port wire guide Figure 56 NOTE For better access you may have to slide the handle back 3 Gently lift the rear frame off the upper frame while carefully guiding the wires through the hole in the upper frame Installation 1 Install in the reverse order of removal NOTE Inspect the handle to determine which end has the magnet embedded in it end closest to the...

Page 43: ...e Figure 58 Installation 1 Inspect the handle to determine which end has the magnet embedded in it end closest to the n in ninebot Orient this end toward the ON OFF board Figure 60 CAUTION This magnet is used to activate Carry Mode when the unit is lifted by the handle while powered ON Orienting it the other way could cause Carry Mode not to activate when the user lifts the unit 2 Install in the r...

Page 44: ...emove the front frame page 42 4 Using a flathead screwdriver press first one tab and then the other Figure 62 to remove the ON OFF button from the front frame Press the tabs in toward the center 5 Remove the spring Figure 63 Installation 1 Install in the reverse order of removal Figure 61 ON OFF button installed Figure 62 Press the tabs to remove Figure 63 ON OFF button and spring Press in Press i...

Page 45: ...rd page 38 3 Remove the front frame rear frame and handle page 42 4 Using a Phillips screwdriver remove the three screws holding the ON OFF board onto the upper frame Figure 64 5 Gently lift the ON OFF board off the upper frame while carefully guiding the wires through the hole in the upper frame Installation 1 Install in the reverse order of removal Figure 64 Remove the three screws Figure 65 ON ...

Page 46: ...k of the charge port connector NOTE If you cannot remove the charge port replace the rear frame 3 Open the charge port cover and pull the charge port out of the rear frame Carefully guide the wires through the hole Installation 1 Insert the charge port through the hole in the rear frame 2 Thread the nut onto the back side of the charge port Do not tighten fully 3 Apply a drop of CA glue underneath...

Page 47: ... cover off the mounting studs See Figure 68 CAUTION Be careful not to damage the mounting studs 3 Remove the charge port cover Installation 1 Insert the long end of the charge port cover through the hole in the rear frame 2 Press the end of the charge port cover onto the two mounting studs Figure 68 3 Apply a drop of CA glue over each mounting stud to affix the charge port cover in place 4 Continu...

Page 48: ...e the One S1 page 28 2 Remove the control board page 38 3 Use a knife to separate the glue from the frame 4 Remove the buzzer Installation 1 Insert the buzzer into the hole 2 Apply a generous glob of hot melt glue to hold the buzzer in place 3 Continue to install in the reverse order of removal Figure 70 Buzzer Figure 71 Glue holds buzzer in place ...

Page 49: ...crape the glue off the heat sink around the temperature sensitive resistor 4 Gently but firmly pull the resistor out of the hole 5 Scrape off any remaining residue on the heat sink Installation 1 Insert the temperature sensitive resistor into the hole in the heat sink 2 Cover the resistor with a glob of thermally conductive epoxy 3 Route the harness as shown and affix it with tape 4 Continue to in...

Page 50: ...Frame 50 One S1 ...

Page 51: ...hat the hub motor is malfunctioning or when the wheel is cracked bent or otherwise broken Replace the foot pedal brackets when they are cracked bent or otherwise broken Replace the inner tube when it no longer holds air Replace the tire when the tread nearly gone Without the tread the smooth tire will have less grip Safety CAUTION DO NOT attempt to disassemble the wheel and or hub motor These comp...

Page 52: ... in Figure 74 3 Remove the hub nut as shown in Figure 74 Use a 13 16 inch pass through socket wrench and a large flathead screwdriver or metal rod to turn the hub nut loose 4 Use a flathead screwdriver to pop loose the axle clamps Figure 75 5 Lift the bracket and clamps off the wheel shaft 6 Remove the hub bushing Figure 76 Installation 1 Install in the reverse order of removal Figure 74 Removing ...

Page 53: ... 78 Repeat until the entire bead of one side of the tire is lifted over the rim 6 Push the valve stem through the rim and into the tire then remove the inner tube from the tire Figure 79 7 If replacing the tire work the other bead over the wheel to remove the tire completely Installation 1 Install in the reverse order of removal NOTE Seat the tire bead on the wheel by hand before installing the in...

Page 54: ...Wheel and Tire 54 One S1 ...

Page 55: ...Software Installation Use and Diagnostics ...

Page 56: ...56 One S1 ...

Page 57: ...iew The Ninebot App can be used to update the firmware on the One S1 and for accessing the Black Box data A lot of vehicle information can be found within the Ninebot App Take the time to explore it because it can be a great tool for troubleshooting ...

Page 58: ...d and install the Ninebot App on your mobile device 1 Use an iOS or Android mobile device NOTE Requires iOS 8 or above Android 4 3 or above 2 Scan the appropriate QR code for your device Alternatively go to the Apple App Store iOS devices or the Google Play Store Android devices and search for Ninebot 3 Download and install the App ...

Page 59: ...Select your One S1 Follow these steps to connect your smartphone or tablet to your One S1 1 Turn on your One S1 2 Enable bluetooth on your smartphone or tablet 3 Open the Ninebot App Figure 81 4 Wait while the App searches for your One S1 5 Select your One S1 from the list at the bottom of the screen Figure 82 ...

Page 60: ...Ninebot App 60 One S1 Ninebot App Overview Swipe up for more information Enable or disable the Speed Limiter Enable or disable Lock Mode Settings Menu User Options ...

Page 61: ... your One S1 The black box data includes the fault log battery charge discharge history and other information 1 Open the Ninebot App and connect to your One S1 2 Go to the Settings Menu 3 Select Other Settings 4 Select Black Box 5 Type your name and email address in the text box 6 Click Send ...

Page 62: ...t App 62 One S1 Battery Information Follow these steps to view detailed information about the Batteries 1 Open the Ninebot App and connect to your One S1 2 Go to the Settings Menu 3 Select Battery Information ...

Page 63: ...st firmware on a One S1 1 Open the Ninebot App and connect to your One S1 2 You may be prompted to update the firmware Select Sure to update it now otherwise continue to the next step 3 Go to the Settings Menu 4 Select Firmware Update If there is an update you will be prompted to install it ...

Page 64: ...her Settings 4 Select Change Serial Number 5 Read the Serial Number off the label on the underside of the right foot pedal Enter this number as the Target Serial Number 6 Enter the Target Serial Number 7 Take a screenshot showing the Target Serial Number and the Additional Code and email it to technicalsupport segway com 8 Segway Technical Support will reply with the appropriate Check Code Verific...

Page 65: ...still no movement during calibration Use the foam packaging the One S1 was shipped in as a convenient stand to hold it upright and stationary 1 Open the Ninebot App and connect to your One S1 2 Go to the Settings Menu 3 Select Riding Settings 4 Select Calibrate Balance Sensor 5 Follow the prompts to calibrate ...

Page 66: ...etting the Bluetooth Password Follow these steps to clear the Bluetooth password for connecting to the One S1 via the Ninebot App 1 Power ON One S1 2 Slowly tip unit onto side 3 Press and hold the ON OFF button for 5 8 seconds ...

Page 67: ...Appendices ...

Page 68: ...68 One S1 ...

Page 69: ... and slowly blinks indicating proper operation Charging Test 1 Turn OFF the One S1 2 Plug in the charger and connect it to the One S1 3 Verify that the charger LED is illuminated indicating proper charging a Red LED indicates charging a Green LED indicates the battery is fully charged Operational Test 1 Turn ON and power OFF the One S1 twice 2 Confirm adequate battery level see the Ninebot One S1 ...

Page 70: ...Post Service Tests 70 One S1 ...

Page 71: ...ve or Android 4 3 or above Multimeter For measuring battery voltage Punch Safety Glasses Safety glasses that meet ANSI Z87 for impact resistance Screwdrivers Phillips head 0 1 and 2 Flat head Solvent Isopropyl alcohol Spudger Plastic nylon spudger or other non marring prying tool Tape Double sided tape 3 8 wide 1 16 thick foam tape Dubl Kote 473671 Masking tape 3 8 wide Thermal Paste Silicone ther...

Page 72: ...Tools and Equipment 72 One S1 ...

Page 73: ......

Page 74: ...25399 00001 ab ...

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