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CHAPTER 10
Contacting support
10.1 Contacting support
Before contacting support, make sure you tried to solve your problem by trying your Flasher
ATE with another PC and if possible with another target system to see if it works there. If the
device functions correctly, the USB setup on the original machine or your target hardware
is the source of the problem, not Flasher.
If you need to contact support, send the following information to
• A detailed description of the problem
• Flasher ATE serial number
• Information about your target hardware (processor, board, etc.).
•
FLASHER.CFG
,
FLASHER.DAT
,
FLASHER.LOG
,
SERIAL.TXT
file from Flasher. To get these
files, please download them via FTP.
Flasher ATE is sold directly by SEGGER.
Flasher ATE User Guide (UM08035)
© 2017-2018 SEGGER Microcontroller GmbH