10. Simple Troubleshooting
Fault Phenomenon
Fault Cause
Reason & Solution
Reading distance is too close
1. Card problem
2. Switch power supply interferences
card reading
1. Please use original made card
Wiring power supply and access host
shell to ground wire
2.
Set user PIN failed
1. Wrong way of PIN setting
Setting PIN under card reading mode
2.
1. Corresponding to users ID, digit
of users PIN should be 1(Zone 1) or 2
(Zone 2)
2. User PIN cannot be 1234
3. User PIN only can be 4-6 digits
4. setting PIN under card reader mode is
not allowed
st
1
Can’t open door after
inputting user's PIN
Use 1234 as user's PIN
1234 is the initial value, can't be used
to open doors, unless after resetting
them to other 4~6 digits
Alarm under normal situation
Light leaking when install access host
Leaning on wall closely when install
access host
No reaction when
reading card
Machine is not on standby status
Exit by pressing * until logo light turns
to white
Keypad light off
Set keypad light mode improperly
1. Set the keypad light to always On or
automatic mode
2. Under automatic mode, keypad light
will on when people approaching
Cannot enter Administrator
setting mode
Forget master code
Reset to Factory Default, default
is 888888, need to reset
conditions and specifications, but users'
information is still retained
master code
For other issues beyond above, welcome to contact our technicians for more details.
29
30
Anti-passback for single door
Anti-passback for two doors
Access
Host
External Reader
(Inside Door)
External
Reader
Access
Host
(Outside Door)
Door
1
(
Entrance
)
Door
2
(
Exit
)