Rev. 2013.08.19
27
Q. Why are vertical columns in my beverage unit double vending?
1. Check bottle diameter to insure the bottle is not too small to vend (should be with 2 ¼’’ to 3’’
in diameter).
2. Insure shim is properly installed.
3. Run lane in tE mode and look to see if any error is displayed after vend is made. If error is
displayed check wiring to home switch located behind motor.
4. Check home switch itself for cracks or breaks, replace if necessary.
Q. I’ve loaded my beverage product chutes and columns to capacity – why does my display
say Sold Out?
1. In the can drink chutes, make sure the cans are loaded correctly and firmly pressed against
the teeter totter mechanism to fully depress sold out switch.
2. In can drink columns, insure wiring to sold out switch is connected properly.
3. In can drink columns, remove teeter-totter mechanism and inspect sold out switch to insure
that the lever is not bent. You may be able to slightly bend this back in place if necessary.
4. Run lane in tE mode to insure motor is being recognized. If the VMC looses recognition to a
motor, it defaults to reading sold out. Perform a tE1 test to recapture the motor to the VMC.
5. In the vertical column, insure product is fully depressing the sold out lever.
6. In the vertical column, insure switch lever is resting properly against sold out flap in the lane.
7. Insure wiring is properly connected to sold out switch.
If both vertical, and can drink lanes are all reading sold out, inspect main beverage harness for a
break in orange wire.
Q. A product keeps hanging up or getting stuck. What can I do?
1. The product may be loaded incorrectly in the helix coil or the product may be in the wrong
size helix coil.
2. Product pushers may help bring the product forward as the helix coil turns and help the
product drop at a more even level.
Q. How do I install the Product Pushers?
A. Align the product pusher groove with helix coil diameter and slide along the helix coil with triangle
pointing towards the front (away from the product). Slide until the product pusher is completely
inside the helix coil with about ½” from the helix coil end point.
Q. A selection will try to vend but the product will not come out. What do I need to do?
A. The most probable answer is that the helix coil has become detached from the driver.
Remove the jammed item and then check to see if the helix coil is free from the driver. If so,
snap the helix coil back into the driver and then home the motor.
Display and keypad:
Q. Why isn’t my display working?
1. Insure the snack machine is plugged into a working outlet
2. Check the harness connection to the display board. Slide out the shelf that the display is
mounted to, look at the bottom of the display board to locate the display harness, press
upward on the connection to insure that it is connecting properly. It may take a few seconds
to have the display come back on if connection was not made initially.
3. Check the connection on the VMC labeled display and insure that proper connection is made.
Q. My Keypad is not working/ some selections not working
1. Check harness connections to the keypad ribbon harness that is located behind the keypad
on the slide-out shelf.
2. Inspect key pad for damage caused by selection pressed with foreign objects. Large dents,
tears, scratches may damage the membrane and result in failure.
3. Check connection on VMC labeled keypad and insure that proper connection is made.
