Rev. 2013.08.19
25
Any problems with the fans running can also lead to a cooling system failure. In order for any cooling
system to operate properly it is most important that all fans are running and that the condenser coil is
kept clean and free of any dust, dirt or obstructions.
COMMON QUESTIONS AND ANSWERS
Product prices, payment systems and currency:
Q. How high can I set my Prices?
A. Each selection can be priced individually up to $99.95. Note: Keep in mind when setting a
price that you may have an effect on the Exact Change Only message.
Q. Why does my Exact Change light stay on?
1. Insure that proper levels of coins are loaded into the changer.
2. Check prices to insure all prices are correct. If there is a price set at $99.95 this will cause the
light to stay on.
3. Insure that the changer is properly connected.
Q. Why do the coins I insert reject immediately?
1. Insure that the changer harness is connected properly.
Note: always disconnect power to
snack vendor before disconnecting and reconnecting payment system harnesses.
2. Insure there is no pressure on the coin return lever located on the changer itself. Slight
pressure will cause the changer to automatically reject coins.
3. Clean changer (refer to manual page 23 for cleaning instructions).
4. Verify in PD that the coin changer is enabled.
Q. Why won’t the unit take more than 3 - $1 bills, or more than 1 - $5 bill?
A. The VMC protects the amount of change in the changer and will only allow the bill acceptor to
take bills up to the highest vend price in the machine. For example, if your highest vend price
is $3, after inserting 3 - $1 bills or 1 - $5 you will not be able to insert more bills.
Q. Can customers reach down and help themselves to product?
A. No, they can’t. The product door is a Triangle shaped flap designed to deter reach and theft.
When pushed, the back of the triangle flap will come in contact with the bottom product tray
and will become an anti-theft wall to act as a block.
Q. In the event of a power outage, will I have to reprogram my prices, settings, etc.?
A. No, your settings are stored, but take note that you may have to reload your changer
if the Exact Change Only light is on.
Q. Are the prices preprogrammed at the factory? Is there a default setting for all of the
programming functions?
A. Yes, the prices are pre-programmed at the factory. However, programming the price settings
is a great way to get familiar with your machine while you are in test mode and prior to
locating the machine. Your first-hand knowledge will allow you a greater understanding of
how the equipment works.
Q. How often should I clean my payment systems?
A. This
will
depend on how much traffic you have at your machine – the more money inserted,
the dirtier the payment systems will become. Clean your payment systems on a monthly
basis to begin with. Lengthening the time between cleanings is at your own discretion.
Q. What is the proper way to load my changer?
A. In order for your VMC to keep an accurate coin inventory, enter into service mode, scroll
through to “tE”, and load coins in through the front coin slot, as if you were inserting money to
purchase items. Once the coins start dropping into the coin box, that means that the coin
tubes are full and the VMC has an inventory of coins stored and will calculate transactions
accordingly.
