8
Set up the lock.
Access online interactive
instructions, user guide,
warranty, and reference
information.
alle.co/control
Customer Service
1-877-671-7011
www.allegion.com/us
Troubleshooting
Most installation problems are related to handing.
Determine the Handing
CAUTION
If the handing is incorrect, locking and
unlocking could be reversed, resulting in an
unsecured residence.
Left hand
Right hand
Outside of door
Determine the handing of your door. Directions for changing
lock handing are provided throughout the instructions.
Problem
Solution
Step
Inside lever will not rotate up.
Lock is installed correctly. Inside lever
should not rotate up.
—
Inside lever rotates up. Inside lever should not rotate up.
Check the handing.
Inside lever will not rotate down.
Check the handing.
Rotating the inside lever down does not retract the latch.
Check the handing.
Outside lever will not rotate up.
Lock is installed correctly. Outside lever
should not rotate up.
—
Outside lever rotates up. Outside lever should not rotate up.
Check the handing.
Outside lever will not rotate down.
Check the handing.
When in the locked state, rotating the outside lever unlocks
the deadbolt without a valid credential being presented.
Check the handing.
Make sure the cam is in the correct position.
When in the locked state, presenting a valid credential and
rotating the outside thumbturn does not unlock the deadbolt.
Make sure the cam is in the correct position.
Make sure the batteries are installed
correctly and are not dead.
Make sure the cable is connected.
© Allegion 2020
Printed in U.S.A.
47327850 Rev. 10/20-a
