14
AD-400 /AD-401 Networked Wireless Lock User Guide
TROUBLESHOOTING
Problem
Possible Cause
Solution
The lock beeper does
not sound and the
keypad does not light
when the Schlage
button is pressed.
The reader may not be
properly seated into the front
escutcheon.
The reader connector may
have bent pins.
The through door ribbon
cable may not be properly
plugged in.
The battery or wired
power may be improperly
connected.
The batteries may be
inserted with incorrect
polarity.
Check that the reader is fully seated into
the front escutcheon.
Check that there are no bent pins in the
reader connector.
Check that the through door ribbon cable
is plugged in correctly. The red wire
should be on the left and not pinched in
the door.
Check that the battery or wired power is
connected correctly.
Check that the batteries are inserted in
the correct polarity.
Refer to the installation instructions that
came with the AD-400/AD-401 lock, or
this user guide for details on the above
mentioned procedures.
The AD-400/AD-401
will not link to the
PIM400:
When a valid
credential is
presented, the Schlage
button blinks red one
time and/or the IPB
LED blinks red four (4)
times with rapid beeps,
OR
PIM400 SUS
Diagnostics shows
the door status as not
linked.
The lock and the PIM400 are
not linked.
The PIM400 is not in
link mode before the link
procedure.
An incorrect door number
was selected when linking
the AD-400/AD-401.
The Wireless Communication
Module is not properly
installed.
The AD-400/AD-401 is
located too far away from the
PIM400.
Data transmission to the
access control panel is not
successful even though
green blinks are observed
when linking to the PIM400.
Repeat the link procedure, making
sure the PIM400 is in link mode before
beginning the link procedure with the AD-
400/AD-401.
Check that you selected the correct door
number when linking the AD-400/AD-401,
and repeat the link procedure.
Check that the Wireless Communication
Module is installed and fully seated,
and that there are no bent pins on the
connector.
The AD-400/AD-401 and PIM400 must
be within 200 feet of each other, and
on the same fl oor. The distance may be
increased by using a remote antenna or
another PIM400 located closer to the AD-
400/AD-401.
Check that the PIM400 is wired to the
access control panel (ACP).
Check that the ACP software has the
AD-400/AD-401 door confi gured properly.
On a 993 exit trim, make sure the
Request To Exit switch is installed.
Refer to the lock installation instructions,
and/or this user guide for details on the
above mentioned procedures.
