What if I accidentally deleted the services on
my Sayson phone?
If your phone is not loaded with any other Telco serv-
ices, you should be able to restore the AltiGen fea-
tures.
Press the “
Services
” button on the bottom right of
the phone.
Restore
should be visible (the top right
softkey on the screen); press restore and your AltiGen
services should be reloaded. If restore is not visible,
follow the instructions in the section titled Screen and
Softkey Setup.
How can I get the Softkeys back when they
disappear after I have hung up the phone?
Pickup the handset or press the speaker button and the
softkeys will reappear. You can also press the
“
Services
” key and select the service in the first slot.
How come the screen doesn’t show the
Transfer button right away when I’m con-
nected to a caller?
When you use the pickup codes (*11, *12) instead of
the softkeys, to pickup calls ringing at other extensions,
the phone will take some time to realize that you are
on the phone. Please use the
Pickup/AnyRing
or
Pickup/ExtRing
softkeys so that you the
Connected Screen
will display immediately.
How come the transfer key disappears when I
press the flash key?
You do not need to use the flash key to transfer a call.
The transfer button performs a flash function already.
To perform call handling functions such as transfer,
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FAQ
Why is my display blank?
Ensure that the power adaptor is fully plugged into the
electrical outlet, and that the outlet is supplying power.
Why don’t I have the LstName, 1stName and
ExtNum softkeys in the ExtList feature in
?
Your server is configured to sort your AltiGen exten-
sion list by extension numbers. Ask your system
administrator to configure your AltiGen server.
How do I set the time and date?
Ask your system administrator to make sure your
extension is configured for MDMF Caller ID format.
Then, the first incoming call will update the phone
with the time & date from the clock in the AltiGen
system. Otherwise, use the Time/Date option in the
options list to manually set the time and date.
Can I turn off the light on the screen?
No. You can only adjust the contrast of the display.
Why can’t I hear a caller or be heard?
Increase the receiver or speaker volume. Make sure the
handset cord is inserted securely into the jack. If the
speaker light is flashing, the call is muted; press
in the model 390 or
in the model 480 to
turn mute off; the light will be steady and not flashing.
Why don’t I see any caller ID?
Ask your system administrator to make sure your
extension is configured for MDMF caller ID format.
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