tact your AltiGen administrator or dealer for details.)
Single call waiting:
This allows you to handle 2
callers at once.
Multiple call waiting:
This allows you to handle
more than 2 callers at once.
We recommend configuring your extension for
multiple call waiting – place callers in queue
for two good reasons:
• You no longer have to interrupt your call, swap to
the caller waiting and ask them to hold. The AltiServ
system intelligently gives the waiting caller the
option of holding for you, leaving a voicemail, or
transferring to the operator.
• If your extension is configured for single call waiting
and you have a waiting call, you cannot use the
Transfr, Hold, or Conf softkeys while in this state.
You can only use those softkeys after one of the
callers has hung up. The only way to handle multiple
calls and still have the ability to Transfer, Park and
Conference calls with the AltiGen is to configure
your extension for multiple call waiting.
Single Call Waiting
If your extension is configured for single call waiting,
then during a call you may hear a tone indicating that
you have another call waiting.
To disconnect the current call and answer the second
call, simply place the handset back in the cradle—your
phone will then ring and it will be the second caller.
(If you use the Hang-up key or the Goodbye key when
you hear the call waiting tone, the idle state screen will
be present for a few seconds when you are connected
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Softkeys & Screen States
you wish to add to the conference.
3. Wait for the party to answer and press the
Conf.In
softkey to create the conference
To cancel the conference and go back to the original
caller press the
Back
softkey.
To add more members to the conference, while you
are in conference:
1. Press the
AddConf
softkey.
2. Enter the extension or (9) + outside number that
you wish to add to the conference.
3. Wait for the party to answer and press the
Conf.In
softkey.
Repeat steps 1 to 3 until you have added all the desired
parties.
Handling Multiple Calls
The AltiGen phone system offers two ways to handle
your calls. Single call waiting and Multiple call waiting.
(Your extension must be configured for either option, please con-
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