Hold — Parking Calls
Placing a Call on Hold
To place a call on hold, press the Hold or Transfer
softkey.
TIP
: Do not use the
button at the top of the
phone to place callers on hold. This simply mutes the
call and they will not hear any on-hold music connect-
ed to your AltiGen system.
DO NOT HANG UP YOUR PHONE
at this
point. To retrieve the held call, press the
Back
softkey.
Parking Calls
To place a call on hold so that it can be retrieved from
another extension, you must park the call. The most
common park method is the System Park.
1. Press the
Hold
softkey.
2. Press the
Syspark
softkey.
3. Listen for the park number.
4. Press the
Hangup
softkey.
To retrieve the parked call from any extension:
1. Press the
Pickup
softkey from the idle state
screen.
2. Press the
SysPrk
softkey.
3. Enter the park number.
4. Press the
Done
softkey
Conference Calls
The AltiGen system supports conference calls for up
to six parties. To use this feature, while connected to
the first party:
1. Press the
Conf
softkey.
2. Enter the extension or (9) + outside number that
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Softkeys & Screen States
use (*9) + outside number.
a. Press the
Hangup
softkey to complete the
transfer or
b. Wait for the third party to answer. Announce
the transfer. Press the
Hangup
softkey to
complete the transfer.
To transfer a call to a voice-mail box
1. Press the
Transfr
softkey.
2. Press the
ExtVM
softkey.
3. Enter the extension number and press
Done
.
To transfer a caller to the voicemail system
This allows the callers to check their voicemail
1. Press the
Transfr
softkey.
2. Press the
VMSystem
softkey.
Consultation
If you wish to place a call on hold and consult with a
third party, you can use the transfer softkey as well.
1. Press the
Transfr
softkey
2. Enter the extension or (9) + outside number that
you wish to transfer to.
3. Wait for the third party to answer
4. Consult with the 3rd party.
a. Press the Back softkey if you want to disconnect
from the 3rd party and go back to the original
caller.
b. Press the Hangup softkey to transfer the caller
to the 3rd party.
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