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Summary of Contents for 480

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Page 2: ...390 480 Phonefor AltiGen User Guide Last revised April 15 2004 ...

Page 3: ... VMail Menu Screen Accessing AltiMail 17 Visual Voice Mail or VMail 17 To access Visual Voice Mail 18 To play messages 19 To delete messages 20 To save messages 20 Idle State 2 22 ExtMgmt Extension Management Options 22 CallFwd Call Forwarding 23 Greetng Greeting Menu 23 390 480 Phone for AltiGen User Guide ii 390 480 Phone for AltiGen User Guide iii Sayson Technologies Ltd will not accept liabili...

Page 4: ...g an Entry in the Callers List 51 Copying from the Callers List to the Directory 52 390 480 Phone for AltiGen User Guide v Logout Station Logout 23 Login Station Login 23 Status Feature Status Check 23 DND Do Not Disturb 23 Paging 24 AudPage Overhead Paging 24 TrkPage Overhead Zone Paging 24 Workgroup Options 25 WGLogin Workgroup Login 25 WGLogout Workgroup Logout 25 Ready Status Ready 25 Wait Sta...

Page 5: ... phone system This program ming provides an easy to use interface through the phones large screens and 6 softkeys By using this interface you no longer have to remember all the phone feature codes to perform functions such as call han dling or extension management This manual should therefore be used in place of the Telephone User Interface Quick Reference provided with the phone Please continue t...

Page 6: ...you plan to use the phone on a desk attach the stand by inserting the tabs on the stand marked with into the slots on the bottom of the telephone For a higher viewing angle use the slots marked For a lower viewing angle use the slots marked Then rotate the stand towards the phone until it snaps into place B 3 Connect the cords If you attached the stand to install the phone on a desk route both the...

Page 7: ... plastic lens into the slot over the num ber card Screen and Softkey Setup After phone is plugged in and powered up lift the Handset If softkey labels appear on the screen as shown next your phone set up is complete If this is the case skip to Screen States and Softkeys If softkey labels do not appear on screen 1 Please dial 1 866 732 8791 toll free for most States within North America or 604 629 ...

Page 8: ...you need the Idle State functions immediately press the button in the model 390 or in the model 480 or pickup the handset 390 480 Phone for AltiGen User Guide 7 The screen should now say Accept Download from AltiGen Slot 1 Please press Yes Caution DO NOT press Yes during a beep If you do you may hear a noise similar to a dial up modem or fax machine If this happens please hang up and try again 4 N...

Page 9: ...beep and a short pause before the screen appears If you do not see this screen contact your system 390 480 Phone for AltiGen User Guide 9 Softkeys Screen States Pickup Menu Screen Press the Pickup softkey and the Ringing Parked Call Pickup screen will appear This screen allows you to pick up calls ringing at another extension or to retrieve parked calls AnyRing System Call Pickup Pressing this but...

Page 10: ...also retrieve calls from this screen using the same procedure Use the button to go back to the first screen Label Definition System Park Number Caller ID Phone number of parked caller Time Time when call was parked in 24 hr format Name Name of Parked Caller if available through caller ID service Parked by Extension and name of person that originally parked the call Pickup Softkey retrieves the par...

Page 11: ...rch the extension list press the ExtList soft key You will see the next screen 390 480 Phone for AltiGen User Guide 13 Softkeys Screen States Dial Menu Screen From the Idle State screen press the Dial softkey and you will see the Dial Options screen ByName Dial by Name When you press this softkey you will be prompted to enter letters of the name beginning with last name fol lowed by the first name...

Page 12: ...cases Pressing the Prv Nxt softkey will take you to the previous screen unless your cursor is positioned on the last line When the cursor is on the last line that reads Prv Nxt Next List The Prv Nxt softkey 390 480 Phone for AltiGen User Guide 15 Softkeys Screen States Note Contact your system administrator to configure your AltiGen server if you do not see these softkeys LstName Select an extensi...

Page 13: ...ages It displays a list of your voicemails so you can 390 480 Phone for AltiGen User Guide 17 Softkeys Screen States will take you to the next list of extensions Back Return to Last Name Index table PgUp PgDn Moves cursor 4 lines up or down The 1stName and ExtNum softkeys work like this example except the sort SySpeed System Speed Dial Directory To search and dial the system speed dial list by nam...

Page 14: ...ed Messages box Access new messages log and saved messages log at the touch of a button Return a call without having to exit your Voicemail Box To access Visual Voice Mail 1 Press the VMail softkey on the Idle screen 2 Press the Vmail softkey and you will see a screen asking for your AltiMail password Enter it and press the OK softkey 390 480 Phone for AltiGen User Guide 18 Note It is normal to he...

Page 15: ...ait for the screen to refresh To save messages 1 Move the cursor to the message you want to save 2 Press the SaveMsg softkey Wait for the screen to refresh To view saved messages press the SvdMsgs sofkey If you want to see the date and time of the messages please press the button To go back to the first screen use the button To call someone that left you a voicemail press the Dial softkey and the ...

Page 16: ...phone set Status Feature Status Check This softkey retrieves an announcement about current ly activated telephone features In addition the dial tone changes when the following features are activated Do Not Disturb Call Forwarding Remote Call Forwarding Hands Free Mode Dial Tone Mute Mode Outside Call Blocking Operator only and Operator Off line Operator only DND Do Not Disturb Use this softkey to ...

Page 17: ...e the Paging Options screen please press the Paging softkey on the Idle screen if you have a Sayson phone with basic programming If you have a Sayson Plus phone from the Idle Screen please press the More options and then the Paging softkey AudPage Overhead Paging Use the AudPage softkey to connect to the overhead broadcast system Speak into the handset and hang up when finished TrkPage Overhead Zo...

Page 18: ...Phone for AltiGen User Guide 27 Softkeys Screen States ready to receive workgroup calls This can be used to end a call Wrap Up Time delay Wait Status Not Ready This softkey tells the system not to route workgroup calls to this extension Warning if you press this button you will not get any workgroup calls until you press the Ready softkey Connected State The Connected State Screen will appear when...

Page 19: ...cted to the first party 1 Press the Conf softkey 2 Enter the extension or 9 outside number that 390 480 Phone for AltiGen User Guide 29 Softkeys Screen States use 9 outside number a Press the Hangup softkey to complete the transfer or b Wait for the third party to answer Announce the transfer Press the Hangup softkey to complete the transfer To transfer a call to a voice mail box 1 Press the Trans...

Page 20: ...g then during a call you may hear a tone indicating that you have another call waiting To disconnect the current call and answer the second call simply place the handset back in the cradle your phone will then ring and it will be the second caller If you use the Hang up key or the Goodbye key when you hear the call waiting tone the idle state screen will be present for a few seconds when you are c...

Page 21: ... configured for multiple call wait ing then during a call you may hear a tone indicating that you have a waiting call At this point you can Ignore the call waiting and let the AltiGen system handle the call Hangup the current call and answer the waiting call Transfer the current caller then take the waiting call 1 Press the Transfr softkey 2 Enter the extension number or 9 outside number 3 Press t...

Page 22: ...can be up to 20 digits and must include all necessary digits such as outside line access digit 1 for out of area numbers and the area code When you have finished press Hang up when done or you can continue to set up other speed dial numbers by pressing again Feature Tips Dial 55 to hear helpful tips and reminders for opti mal use of AltiServ There are eleven tips total and a different one is playe...

Page 23: ... User Guide 37 Silent System Call Park Dialing 73 will disable the system from announcing the location of a call when using the System Call Park feature Operator Off Line When the Operator Off line feature is activated all calls are directed to the Auto Attendant When callers dial 0 in the Auto Attendant the system transfers the call to the next extension in the workgroup if one is configured If t...

Page 24: ...ers List This option allows you to enter up to three local area codes to be removed from incoming calls Press the Change softkey to enter an area code 6 Contrast Level Use the Change softkey to cycle through 8 contrast settings which brighten or darken the display Security Numbers and Live Dialpad exclusive to the model 480 7 Security Numbers This option allows you to keep selected numbers from ap...

Page 25: ...en enter the security number 8 Live Dialpad Use this option to turn on or off the dial pad mode With live dialpad on the telephone automatically dials out and turns on Handsfree as soon a dial pad key or softkey is pressed With live dialpad off you must dial the number first and then lift the handset or press the press the button in the model 390 or in the 480 Press the Change softkey to turn on o...

Page 26: ... on the Sayson 390 phone 1 Remove the handset from the phone cradle to get dial tone 2 Dial the number 3 To end a call return the handset to the phone cradle Receiving calls using a headset on the Sayson 390 phone 1 When you receive an incoming call remove the handset from the phone cradle 2 To end a call return the handset to the phone cradle Using a headset with your Sayson 480 phone The Model 4...

Page 27: ... is on Handsfree speaker Speaker light flashes slowly indicates that the head 390 480 Phone for AltiGen User Guide 45 Making and Receiving calls using a Headset 1 Ensure that you have selected a headset audio mode by accessing the Options menu See the section Customizing your phone for detailed information 2 Plug the headset into jack 3 Press the key to obtain dialtone or answer an incoming call D...

Page 28: ...nd password for example press the Pause softkey The pause icon will appear To program a number that uses Flash press Flash where it is required in the number The Flash icon will appear 390 480 Phone for AltiGen User Guide 47 set handset is being used Speaker light flashes and the screen displays the prompt Microphone muted a call is muted Press in the model 390 or in the 480 to take the call off m...

Page 29: ...he entry is a number only such as in the 390 480 Phone for AltiGen User Guide 49 Additional Features Press Backspace or to erase a number 4 Press Save softkey 5 Enter a name using the letters on the dial pad See the following instructions Entering Letters and Characters to enter names using the dial pad The name can have up to 16 characters including spaces Press NextSpace or to move to the next l...

Page 30: ...t 1 Press the Callers button 390 480 Phone for AltiGen User Guide 51 Additional Features Redial List you will be prompted to enter a name Once you ve pressed Save to save the name the dis play will show Saved Directory Dialing from the Directory 1 Press the Directory button 2 Find the entry you would like to call in the Directory 3 Lift the handset to dial the number or press Dial or in the model ...

Page 31: ...3 2 Find the entry you would like to call in the Callers List 3 Lift the handset to dial the number or press Dial or in the model 390 or in the 480 to dial the number using Handsfree Copying from the Callers List to the Directory When the number is displayed in the Callers List press The display will show Saved Directory Note If the entry in the Callers List does not have a name i e if the name is...

Page 32: ...transfer button performs a flash function already To perform call handling functions such as transfer 390 480 Phone for AltiGen User Guide 55 FAQ Why is my display blank Ensure that the power adaptor is fully plugged into the electrical outlet and that the outlet is supplying power Why don t I have the LstName 1stName and ExtNum softkeys in the ExtList feature in DirServ Your server is configured ...

Page 33: ...ns of Sayson Communications Inc with respect to breach of warranty and the warranties set forth or lim ited herein are the sole warranties and are in lieu of all other warranties expressed or implied including war ranties or fitness for particular purpose and merchant ability 390 480 Phone for AltiGen User Guide 57 hold park or conference please use the Transfer Park and Conf softkeys Why doesn t ...

Page 34: ...g 4 Do not use this product near water for example near a bath tub wash bowl kitchen sink or laundry 390 480 Phone for AltiGen User Guide 59 Warranty Repair Services Should the set fail during the warranty period in North America please contact your authorized Sayson dealer For further information call Sayson at 604 730 1842 You may be responsible for shipping charges if any When you return this t...

Page 35: ...n an unstable cart stand or table The product may fall causing serious damage to the product 6 This product should never be placed near or over a radiator or heat register This product should not be placed in a built in installation unless proper ventila tion is provided 7 Do not allow anything to rest on the power cord Do not locate this product where the cord will be abused by persons walking on...

Page 36: ...one press the small plastic tab on the plug at the end of the phone s line cord Insert into a wall or baseboard jack until it clicks To disconnect press the tab and pull out See installation instructions for details If the terminal equipment causes harm to the tele phone network The telephone company will notify you in advance that temporary discontinuance of the product may be required But if adv...

Page 37: ...to correct the interfer ence by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV tech nician for help Changes or modifications not expressly approved by the p...

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