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The Sapling Company, Inc.
670 Louis Drive
Warminster, PA 18974
USA
P. (+1) 215.322.6063
F. (+1) 215.322.8498
www.sapling-inc.com
Troubleshooting
How can I determine that the clock is receiving a signal?
if the clock is not receiving a signal, then the colons on the clock will blink on and off, unless configured
by the user not to do so.
The clock is not running. What do I do?
1. Measure the input voltage to the clock. The voltage should match one of the corresponding
ranges below, depending on the power source:
24V
16-28 V
110VAC
85-130 VAC
230VAC
180-260 VAC
2. Make sure that the transformer is an isolated transformer if using a 24VAC model.
3. Make sure the ground wire is not touching other wires.
NOTE:
If you fail to follow instructions 2 and 3 listed above, the fuses can be blown.
The clock is in a location with a poor signal. What should I do?
Install a repeater or a locally-powered clock nearby.
The clock is in a location with no signal or a weak signal. What should I do?
If the clock is in a location that isn’t receiving signal, or is not receiving a strong-enough signal to
synchronize, install a signal repeater or add more secondary clocks in a location between clocks that are
receiving the signal and clocks that are not.
The clock is not receiving a communication signal from the master clock, despite the fact that
other nearby clocks are receiving a signal. What should I do?
Measure the voltage of the clock, as a low-voltage clock may not pick up master clock signals. Refer to the
table above as a reference for the expected input voltage range for each clock type.
My version of the sbdconfig.exe software does not show the messaging tab. What should I do?
sbdconfig.exe relies on instructions in a .cfg file included with the executable. Confirm that sbdconfig.
exe and this .cfg file are in the same folder. If both items are where they should be, contact support. They
will either send you a new copy, or direct you to a website where a new copy of the software can be
downloaded.
