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Problem solving
Make sure vacuum cleaner is turned off and electrical power cord is unplugged.
Refer to pages 8-13 for additional solution instructions.
Problem
Solution
Motor will not start
• Turn power switch to on.
• Push plug securely into outlet.
• Try another outlet.
There is little or no suction
• There may be a clog in the bottom of the cleaner or in the dirt tube.
A. Remove bottom metal plate and check for clogs in base and/or
brushroll.
B. Unzip cloth bag, remove dust bag and check for clogs in the
dirt tube.
• Belt may be broken. Replace belt.
Vacuum cleaner does not clean
• Dust bag may be full.
• Replace the dust bag if 2/3 or more full.
• Adjust carpet height setting to lower position.
• Check for clogs that restrict the air flow.
• Check for worn or broken belt and replace if necessary.
Vacuum cleaner is hard to push
• Adjust carpet height setting to higher position.
There is a clog
• Remove bottom metal plate. Check for clog in base and/or brushroll.
• Remove dust bag. Check for clog where dust bag attaches to dust bag
collar and where the dust bag attaches to the dirt tube.
There is a burning smell
• The belt may be damaged or something may be caught in the brushroll.
• Check brushroll and remove any obstruction.
• Replace belt.
There is dust leaking out of
vacuum cleaner
• Check to ensure paper bag collar is properly attached inside cloth bag.
• Check paper bag for tears.
Vacuum cleaner has a broken
or worn belt.
• Replace belt.
Belt continues to break
• The brushroll should be positioned with the low side of belt aligned within
the belt groove.
If you have questions, call the experts!
1-800-800-8975
