Feature Descriptions
SYSTEM FEATURES
Caller ID Compatible
If you subscribe to Central Office based Caller ID, the SVMi-8 is compatible. Just as the
Caller ID data appears on keysets, so the same information is saved in your voice
mailbox for eac
h message you
receive. This can be used
for callback or simply to
identify the caller.
Expandable
The SVMi-8 can be easily field upgraded from four ports, to eight ports by simply adding an addition-
al 4-port Voice P
rocessing Module. This upgrade doubles the call handling capabilities of the system.
Fax Detection and Transfer
The SVMi-8 can detect a fax call and transfer it to any extension in the system. This
detection can be enabled at any 'menu' and assigned different destinations. For instance, in a menu offering choices
for
sales, a fax t
one would be sent to the sales fax machine, but in a menu offering choices for the finance depart-
ment, a fa
x tone would be sent to the finance fax machine.
Flexible Numbering Pla
n
An organisation can a
ssign an extension, a mailbox, or an announcement to any identifi-
cation n
umber between 1 and 10 digits long. A
ll of these resources can share the same identification numbering plan
without conflict. For example, an organisation can have, in one SVMi-8 system, an extension numbered 123, a mail-
box numbered 123 and an announcement numbered 123. In addition, the SVMi-8 can distinguish between variable-
length identification numbers beginning with the same digit, such as extension number 1, or 12, or 1234567890.
Keyset Display and Soft Key Support
If you have a display keyset, the number of new messages will be displayed
on it. The display will also echo many of the options available. You will be able to negotiate
through the SVMi-8
menus using the keyset display and the soft keys below the display to respond to the prompts.
MOH Supply
Music or announcements may be recorded in the SVMi-8 memory and used by the phone system for
Music On Hold. The recorded announcement or music will play in a continuous loop and may be used to provide
custom
on-hold ann
ouncements or promotional messages.
Multiple Mailbox Support
The SVMi-8 can, in principle, support up to 1000 mailboxes, although
the 8-port
hardware places practical limits on the system according to the individual system traffic and type of application.
Operating Mode-Oriented Call Processing
The SVMi-8 can be configured to automatically change between up to
99 different customer operating modes, based upon the time of day, day of week, or specific calendar date. During an
operating mode, every aspect of the call automation application, including port utilization, caller scripts, routing solu-
tions, call coverage options, and even an individual subscriber's mailbox prompting, can be
customised to meet the
organization's
operating requirements. SVMi-8's Schedule Table automatically changes to the correct mode without
human involvement.
Operating Mode Override
Under exceptional circumstances, such as adverse weather conditions or other organiza-
tional emergencies when the office may be inaccessible, the administrator can override the Schedule Table. The
administrator calls the SVMi-8, enters the administrative password, and selects a new operating mode for any or all
ports. The new operating mode can be programmed for the circumstances, or the administrator can simply record a
new company greeting which explains the circumstances to callers.
Proprietary Design
The SVMi-8 is designed to work specifically with t
he DCS, DCS COMPACT II, and iDCS 500. This
allows tighter integration with the phone system
and so for enhanced features like Call Record, Answering M
achine
Emulation, and Display a
nd Soft Key support not normally available with third-party Voice Mail / Auto Attendant sys-
tems.
Software Features
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