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Samsung SVMi-8, Technical Manual

The Samsung SVMi-8 is an advanced communication system designed to streamline your business operations. To ensure smooth usage, we offer a comprehensive Quick Reference Manual, available for free download on our website. Easily access the manual to maximize the features and capabilities of this exceptional product.

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Samsung                                                                                                                               Programming 
SVMi-8 Manual                                                                                                                   MMCs 

MMC: 601 

 

• 

 TYPE 1 UCD  

The group 

NEXT

 destination (see 

E.

 below) is defined as an SLT port to 

which you must connect some type of announcement device to play to 
callers while they are on hold.  

 Note that this type of UCD group has the following lim itations: 

a) The announcement device must be able to terminate the an-

nouncement with a hookflash and a transfer back to the UCD 
group. 

b) Only one caller at a time can hear the announcement. 

c) Each caller connected to the announcement must hear the an-

nouncement in its entirety.  

d)  It is possible that a new caller may “jump ahead” in the queue if a 

previous caller is currently connected to the announcement device. 

• 

TYPE 2 UCD

 

The group 

NEXT

 destination (see 

E. 

below) is defined as an AA port or 

group. This will only work if an AA card has been installed in the sys-
tem (or a MISC2 card has been installed in a Compact II). 

The digital announcer in the card will supply two recorded announce-
ments to callers in queue. The first announcement is played only once, 
the second announcement will repeat for as long as the caller is in 
queue. 

Summary of Contents for SVMi-8

Page 1: ...SAMSUNG SVMi 8 TECHNICAL MANUAL VOICE MAIL SYSTEM ...

Page 2: ...w to install the SVMi 8 card into compatible DCS and iDCS telephone equipment Assembly Disassembly and optional equipment Programming Overview System Administration and software file structure overview Programming Reference System Main Menu and description of Programming Blocks User Guide Instructions for users for setting up and using mailboxes Samsung ...

Page 3: ...1995 Inc A1 A2 1998 EN61000 3 3 1995 EN61000 4 2 1995 Inc A1 1998 EN61000 4 3 1996 Inc A1 1998 EN61000 4 4 1995 EN61000 4 5 1995 EN61000 4 6 1996 EN61000 4 8 1993 EN61000 4 11 1994 AS NZS3548 1995 EN60950 1992 A1 A2 A3 A4 A11 Manufacturer Samsung Electronics Co Ltd 259 Gongdan Dong Gumi City Kyungbuk Korea 730 030 Tae eok Jang General Manager place and date of issue name and signature of authorize...

Page 4: ...0 3 2 1995 Inc A1 A2 1998 EN61000 3 3 1995 EN61000 4 2 1995 Inc A1 1998 EN61000 4 3 1996 Inc A1 1998 EN61000 4 4 1995 EN61000 4 5 1995 EN61000 4 6 1996 EN61000 4 8 1993 EN61000 4 11 1994 AS NZS3548 1995 EN60950 1992 A1 A2 A3 A4 A11 Manufacturer Samsung Electronics Co Ltd 259 Gongdan Dong Gumi City Kyungbuk Korea 730 030 Tae eok Jang General Manager place and date of issue name and signature of aut...

Page 5: ...rs and ambiguities in the information contained in this guide Any questions concerning information presented here should be directed to Samsung Telecoms UK Ltd Samsung Telecoms UK Ltd disclaims all liabilities for damages arising from the erroneous interpretation or use of information presented in this guide ...

Page 6: ...otice to make any changes in design or components of equipment as engineering and manufacturing may warrant Copyright 2002 Samsung Telecoms UK Ltd All rights reserved No part of this manual may be reproduced in any form or by any means graphic electronic or mechanical including recording taping photocopying or information retrieval systems without express written permission of the publisher of thi...

Page 7: ... Software Features Feature List 7 System Features 7 Auto Attendant Features 7 Access Manager 8 Voice Mail Features 8 Administration Features 10 Audiotext Features 10 VoiceForm Questionnaire Q A Features 10 Feature Description 11 System Features 11 Auto Attendant Features 12 Access Manager 13 Voice Mail Features 15 Administration Features 20 Audiotext Features 21 VoiceForm Questionnaire Q A Feature...

Page 8: ...orks by automatically answering calls and playing a custom greeting to the caller along with some dialing instructions The caller may then press digits on the keypad to direct the call to the appropriate person or department The SVMi 8 Auto Attendant replaces or works in conjunction with your system operator by answering calls with a pre recorded greeting and offering the caller several possible d...

Page 9: ...g ge e Maximum Ports 4 4 or 8 Maximum Storage Time 9999 days 0 9999 days Maximum Subscribers 1001 Up to 1001 Message Retention 9999 days 0 9999 days Total Messages per Mailbox 0 9999 Total Message Duration 600 seconds 0 9999 seconds 2 System Overview ...

Page 10: ... SIO The Parallel Interface This is used for data transfer or database back up The connector is called PIO The only purpose for this connector is for system file transfer Back up and Restore SVMi 8 is designed to back up and restore data to an Iomega Zip drive We recommend this method because all the necessary drivers are pre installed on the SVMi 8 Reset Button The red button marked RST is the re...

Page 11: ...d disk drive access LED on your desktop PC Run Status LED The Run Status LED shows the operating status of the card Green indicates that the SVMi 8 is running normally any other condition indicates a fault VPM CONNECTORS This is a proprietary connector for installing up to two voice processing modules VPM The connector towards the end of the card behind the serial port has an additional shorter co...

Page 12: ...ent storage time of this memory is about 190 hours The memory for the SVMi 8 card is available only from SAMSUNG The HDD can be removed or replaced in the event of a problem or upgrade It is held in place on the SBC by four screws The HDD is connected to the SBC with a ribbon cable Note that the connector on the HDD has four extra pins on the end of the connector Do not use these pins Hardware Des...

Page 13: ...rs can be connected to the SVMi 8 The VPM is attached to the SBC by an edge connector Each SVMi 8 comes equipped with one VPM but it can be removed or replaced in the event of a problem or upgrade The SVMi 8 card can accommodate two of these VPM cards allowing up to eight simultaneous callers The 4 port VPM connects to the SVMi 8 motherboard When installed in the SVMi 8 it increases the number of ...

Page 14: ...able Fax Detection and Transfer Keyset Display and Soft Key Support MOH Supply Multiple Mailbox Support Operating Mode Oriented Call Processing Operating Mode Override Proprietary Design Recordable System Prompts Schedule Table Synchronized Clock AUTO ATTENDANT FEATURES Alphabetic Directory Multiple Auto Attendant Routing Automatic After Hours Answering Announce Hold Position Announce Hold Time Ca...

Page 15: ...OICE MAIL FEATURES Answer Machine Emulation Auto Conversation Record Auto Forward Auto Log In Auto Message Play Broadcast Call Back Call Forward to Voice Mail Call Record Call Back Request Messages Date and Time Stamp Delivery Imperative Direct Messaging Quick Memo Distribution Lists Extended Prompting External Number Notification External Pager Notification Future Delivery Group and Sort Messages...

Page 16: ...ge Retrieve Message Rewind Message Save Message Send Message Scan Message Skip Message Undelete Message Waiting Light Indication Multiple Subscriber Mailboxes Name Addressing New Old Selection Message Alert Notification Schedule One Touch Access Pager Notification Schedule Personal Customised Options Personal Mailbox Administration Private Confidential Messages Quick Memo Reminder Reply Required R...

Page 17: ...e Default Operation Password Security Programming On Site Or Remote Subscriber Database System Reports Voice Prompted Programming Voice Studio AUDIOTEXT FEATURES Audiotext Audiotext Librarian Automatic Announcement Delete Announcement Replay VOICEFORM QUESTIONNAIRE Q A FEATURES VoiceForm Playback Header Prompt Multiple Response Destinations Team Transcription Unlimited Questions Software Features ...

Page 18: ...display to respond to the prompts MOH Supply Music or announcements may be recorded in the SVMi 8 memory and used by the phone system for Music On Hold The recorded announcement or music will play in a continuous loop and may be used to provide custom on hold announcements or promotional messages Multiple Mailbox Support The SVMi 8 can in principle support up to 1000 mailboxes although the 8 port ...

Page 19: ...system directory to select a subscriber based on their name Additionally the Auto Attendant will integrate directly with the Question and Answer system and the Audiotext system Automatic After Hours Answering The Main Auto Attendant greeting for the SVMi 8 changes from the day to the night greeting automatically when the phone system changes from day to night mode Multiple additional modes may be ...

Page 20: ... can be set to be active until a specified time The SVMi 8 can even be set with a high priority Find Me instruction that will try to reach the subscriber at multiple locations Call Blocking While a subscriber has Call Blocking set active the SVMi 8 does not attempt to transfer a caller to the subscriber s extension Instead it immediately plays the subscriber s Call Blocking Greeting if recorded If...

Page 21: ...the appropriate number Whenever a subscriber sets his Designated Location to a number other than his extension number SVMi 8 prompts How long do you want this number to be your designated location This feature can be activated for a number of hours 1 9 for the end of the current business day for the beginning of the next business day for a day of the coming week for Monday through Sunday for a spe...

Page 22: ...ensions An optional tone with a programmable delay may be played to alert callers and employees during the recording process When calls are recorded any mailbox settings that would normally effect maximum message duration are ignored Note This utilises the Conference feature The number of people who can use the feature simultaneously is limited to the number of available conference circuits in the...

Page 23: ...fore each message or may be played only on demand Each subscriber may set this option Delivery Imperative When a message is designated as Delivery Imperative the SVMi 8 will take extra steps to deliver it The recipient s pager will be called and then each of his stored telephone numbers will be tried Direct Messaging Quick Memo This feature makes it easier to leave messages for others in the offic...

Page 24: ... multiple extensions within the system Each extension can be directed to the sub scriber s mailbox for taking messages as in the case of departmental messaging An extension may also be directed to a different mailbox at different times of the day or days of the week as in departments with rotating staffs Maximum Number of Messages The maximum number of messages a mailbox will hold is 9 999 The max...

Page 25: ...everal subscribers each copy may be retrieved separately A message sent to a distribution list may be retrieved up to the time it is first played by any member of the list Retrieving a message from a distribution list pulls it back from all list members It may then be edited updated re recorded deleted or sent to a different destination This capability is particularly useful if the sender incorrec...

Page 26: ... set by the administrator or the subscriber Personal Customized Options Each subscriber may have different personal options played to the caller For exam ple the caller may wait while the subscriber is paged or the caller may hold until the subscriber is available to take the call These options must be enabled by the system administrator Personal Mailbox Administration You may change settings for ...

Page 27: ... hour 1 9 the end of the current business day the beginning of the next business day a day of the coming week Monday through Sunday a specific date hour and minute or until further notice Urgent Messages Messages left by and for subscribers may be flagged as Urgent Urgent messages are played first and notification may be configured to only alert you for these urgent messages Volume Control The SVM...

Page 28: ...n time may be set from 1 to 999 days or 1 to 9999 plays The days automatic delete counter is reset to 0 days each time the Announcement plays The plays automatic delete counter is not reset for example if set to 225 plays the SVMi 8 will delete the Announcement after the 225th play regardless of the days counter Announcement Replay Each Announcement can be configured with an easy replay digit A ca...

Page 29: ...ributed among several mailboxes For example a VoiceForm session might be designed to process customer orders Portions of the caller s responses could be sent to an accounting mailbox for credit approval while the rest of the responses are routed to a shipping department mailbox to expedite the order Team Transcription SVMi 8 allows simultaneous multiple user access to VoiceForm messages in a Trans...

Page 30: ...ct II Software Compatibility 3 Inspection 3 Removing the Cover 3 Inserting the Card 3 Installing the SVMi 8 in a DCS 4 General 4 System Resources 4 DCS Hardware Compatibility 4 DCS Software Compatibility 4 Inspection 4 Inserting the Card 4 Installing the SVMi 8 in an iDCS500 5 General 5 System Resources 5 iDCS500 Hardware Compatibility 5 iDCS500 Software Compatibility 5 Inspection 5 Inserting the ...

Page 31: ... up with DCS Phone Systems 7 Power Up Procedure 7 Power Up 7 System Programming 7 Inializing the SVMi 8 7 Testing the Hardware 8 Correct System Shutdown 8 Connecting Optional Equipment 9 Serial Communication PC Connection 9 Local Programming 9 Setting Up the Communications Software HyperTerm Remote Programming 10 Parallel Port 12 Table of Contents 2 2 3 4 9 ...

Page 32: ...ARDWARE COMPATIBILITY The card installs in the expansion cabinet DCS COMPACT II SOFTWARE COMPATIBILITY To operate the SVMi 8 in the DCS Compact II you must have the software release or later listed below ROM V7 xx INSPECTION Unpack and inspect the unit for any obvious damage This card should be labelled SVMi 8 If it is not you have the wrong card REMOVING THE COVER Before the SVMi 8 card can be in...

Page 33: ...ent system capacity of 8 keysets DCS HARDWARE COMPATIBILITY To use SVMi 8 in a DCS you must have a 32 pin KSU DCS SOFTWARE COMPATIBILITY To operate the SVMi 8 in the DCS you must have the software release or later listed below ROM V7 xx CPM V7 x LPM V7 x INSPECTION Unpack and inspect the unit for any obvious damage This card should be labeled SVMi 8 If it is not you have the wrong card INSERTING T...

Page 34: ...d is installed in any slot of any cabinet Check that the iDCS500 power switch is in the OFF position Next position the SVMi 8 card in the grooves of the card guide and gently slide the card in until it makes contact with the connector Press gently but firmly on the top and bottom of the front edge of the card until the card seats in its connector The cabinet can now be turned on If the SVMi 8 card...

Page 35: ...pact II this may already be done To remove the plastic housing first remove the ejector tabs by pulling them outward until they snap off Next to sep arate the two halves of the casing remove the four screws and pull the two halves apart This releases the SVMi 8 card PCB Installing the VPM Discharge any static electricity you may have gathered by touching a ground point such as the cover of the KSU...

Page 36: ...ow steady green when the system has completed booting up The HDD LED This will show hard disk drive HDD access and will flicker when the HDD is being accessed SYSTEM PROGRAMMING Perform the following programming It is necessary to perform these at this time so that the SVMi 8 will read these MMCs and initialize accordingly 1 MMC 601 All SVMi 8 ports installed must be assigned to group 529 DCS or 5...

Page 37: ...dant system parameters See the Samsung SVMi 8 Programming Section Correct System Shutdown Whenever possible the following procedure should be followed when shutting down the SVMi 8 system From the Main Status Screen showing activity and port status 1 Press Escape and enter passcode 2 Select Operating Utilities 3 Select Exit the SVMi 8 4 Enter Administrator s passcode The SVMi 8 will now shut down ...

Page 38: ... 9 pin female to 9 pin female cable Do not use a null modem cable The serial cable for the SVMi 8 is made with pins 2 and 3 already reversed because the SVMi 8 serial port is non standard the SVMi 8 COM port uses pin 3 for RXD and pin 2 for TXD This is why a pin to pin cable works for local programming direct PC connection and a null modem cable does not SETTING UP THE COMMUNICATIONS SOFTWARE HYPE...

Page 39: ...vely on the 9 pin connector or pins 2 and 3 on the 25 pin connector To make this cable start with the standard cable that comes with your modem This will be a straight through cable because the cable design assumes that the SVMi 8 COM port uses pin 2 for RXD and pin 3 for TXD when in fact they are reversed To adjust for this you must cross pins 2 and 3 in the modem cable The easiest way to do this...

Page 40: ...and from the SVMi 8 This connector is designed to connect to a Zip Drive Use of a Zip drive is recommended because all the necessary drivers are pre installed on the SVMi 8 hard drive and the parallel port is already mapped to our back up and restore utility Also this arrangement will work independently of PC hardware and operating systems For more information on this see Back Up and Restore Conne...

Page 41: ...rator 4 Programming Methods 5 The Screen Interface 5 Knowledge Requirements 5 Equipment Requirements 5 Using the Screen Interface 6 Logging In 6 Getting Help 6 Screen Movement Keys 7 Editing and Moving within a Field 7 Navigation 7 DTMF System Administration 7 Accessing DTMF System Administration 7 Edit System Prompts 8 Subscriber Administration 8 Manual Mode Selection 8 1 2 ...

Page 42: ...nistration Options 10 DCS DCS Compact II DCS 500 Related Options 10 MMC Listing 10 DCS COMPACT II 10 DCS 11 iDCS 500 11 SVMi 8 Directory Structure 12 The Table Files 12 Prompts 12 Messages 12 Mailboxes 12 Defaulting the Configuration 12 Table of Contents 2 3 4 ...

Page 43: ...rocess has been automated as much as possible the following functions must be completed manually Record a greeting for the Day Mode operation prompt number 1001 the Night Mode operation prompt num ber 1002 and optionally the Holiday and Bad Weather Modes prompt numbers 1003 and 1004 respectively Give everyone the user instructions and have them record their name personal message and password Syste...

Page 44: ... database The technician will use the Screen Interface to program and set up the SVMi 8 The Applications Administrator The Applications Administrator has limited authority to make changes within the SVMi 8 system that pertain to the day to day operation of the system Following the installation of the SVMi 8 any ongoing changes including the creation and deletion of mailboxes recording or changing ...

Page 45: ...erial port This makes use of a graphical user interface GUI and is considered necessary for initial setup Knowledge Requirements A general knowledge of PC s and Windows is required Some understanding of serial port communications is advised Equipment Requirements A Windows PC running HyperTerm or equivalent is needed You will also require a serial cable with straight through wiring If you already ...

Page 46: ...on the serial cable may cause some erroneous characters to print on the terminal or some items not to be displayed correctly If this happens you should press Ctrl L This will refresh the screen Getting Help The keystrokes available to you during editing can be viewed by pressing F1 and are as follows F1 Navigation Keys Help Ctrl E Save and RETURN TO Starting Facility Ctrl A Save Block As Ctrl O Sa...

Page 47: ...icates that the data represents a Block You may press the ENTER key to select a different block or you may press Ctrl O to Open the block beneath the cursor This non linear method of navigation is extremely flexible as you can easily follow the path of any call To return to the previ ous block in this path press Ctrl R DTMF System Administration Some System Administration functions can be accessed...

Page 48: ...e prompt Repeatedly press 1 or 2 to trim small amounts from the front or back until the prompt sounds clean Subscriber Administration This allows you to add and delete subscribers Call the SVMi 8 and access the System Administration Menu Press 2 for subscriber information Follow the spoken instructions to create or delete subscribers Manual Mode Selection This allows you to change the operating mo...

Page 49: ...3 Holiday Mode 4 Emergency Bad Weather Mode 5 99 Any additional modes that you may create 0 Automatic Scheduling automatically follow the system Schedule Table Programming Methods 9 ...

Page 50: ...ectly When the SVMi 8 is initialized much of the setup is completed but there is still some phone system programming that must be entered Note that if the SVMi 8 card is being installed in a system that did not previously have an SVMi 8 you will have to use MMC 806 to pre install the card and MMC 724 to assign extension numbers to each SVMi 8 port Use any available numbers In addition to the MMCs ...

Page 51: ...All MMCs are fully described in the MMC section following the Appendix To refer to any MMC click on the app ropriate MMC in the list above Programming Categories 11 ...

Page 52: ...tored in the Block TBL file but the recorded prompt itself and its associated text are stored in the PMT xxx directory The file format is 4 digits PMT Prompts below 1000 are system prompts and should only be edited using great care Messages All Message date is located in the Msg files Mailboxes All Mailbox date is located in the Mailbox files Defaulting the Configuration To default the configurati...

Page 53: ...6 System Wide Parameters 7 Voice Studio 11 Operating Utilities 12 Port Activity 16 Override Mode 18 View System Reports 18 Site Information 22 Status Screen 22 Explanation of Default Configuration 24 Application Design 24 Important Basic Concepts 25 Blocks 25 Extension and Mailbox Objects 26 Call Directors 26 Event Pointers 26 Modes 27 1 2 ...

Page 54: ...ions 28 Announcement Block 28 AudioText Librarian 30 Bye Block 34 Directory Block 35 EClass Block 39 Extension Block 47 List Block 57 Mailbox Block 61 MClass Block 68 Menu Block 74 Mode Block 81 Query Block 83 Speak Block 87 Station Block 87 Appendix 94 Table of Contents 2 4 3 ...

Page 55: ...s ESCAPE and enter the password then press ENTER The System Main Menu provides easy access to the different areas of SVMi 8 programming The specific areas can be accessed using the cursor controls or by selecting the designation letter The areas that can be accessed are A OPEN BLOCK TABLE B SAVE APPLICATION C SCHEDULE TABLE D SUBSCRIBER LIST E SYSTEM WIDE PARAMETERS F VOICE STUDIO G OPERATING UTIL...

Page 56: ...atabase they are not immediately saved The save will only take place if a The administrator reboots the system after gracefully exiting using Operating Utilities and Exit SVMi 8 OR b The nightly maintenance runs This happens each night at 3 a m The save application option forces the changes to be written to the database immediately This will ensure that if the SVMi 8 looses power between the time ...

Page 57: ...y of Week DOW and time is at the bottom of the order Each entry defines a start time for the mode The mode will continue until the start time for the next defined mode In the example screen shown if an additional entry is made which selects Holiday Mode when Date 12 25 it will take precedence over the other records In other words the SVMi 8 will switch to Holiday Mode on December 25 regardless of ...

Page 58: ...cally delete one of them Start Column The Hour and Minute when a change in mode should occur The hour must be specified in 24 hour for mat e g 1 30 P M is entered as 13 30 Subscriber List To access the subscriber list from the System Main Menu select SUBSCRIBER LIST and press ENTER This area of programming is used to quickly view or edit the subscriber list You will see a list of subscribers along...

Page 59: ...firstname lastname SVMi 8 will automatically re sort it to lastname firstname This format is only important because the directory feature will search on a specific field firstname or lastname and the search should be consistent for all entries System Wide Parameters To access the System Wide Parameters from the System Main Menu select SYSTEM WIDE PARAMETERS and press ENTER The System Wide Paramete...

Page 60: ...box or extension password is reset this is the value that the pass word will be reset to The default setting is 0000 System Admin This effects both the GUI and the TUI With the GUI Graphical User Interface this password gives the administrator access to all parameters It is the highest level password and enables the administrator access to shutting the system down With the TUI Telephony User Inter...

Page 61: ...ice emulates a DTMF tone If users frequently experience difficulty in stopping recording as evidenced by touch tones being included in the recordings this value should be reduced This parameter is expressed in hundredths of a second The default is 7 70 ms Note Drastic changes of this value are not recommended A small change can make a significant difference This parameter has no effect during play...

Page 62: ...d in a language selection menu that must be built specifically for your application Default System Language This sets the default operating language of the system By default this is American English but can be changed to any installed language Note All language selection is based on the order of the defined languages in this screen If the languages are to be re ordered added to or changed then it ...

Page 63: ...elect either Prompt P or Announcement A Prompt Recording Studio Language You may select from any installed language and from that point on the Voice Studio will interact with that language Code This is the code for the language actually it represents the directory in which the Language is installed It is a memo field only and can not be changed Prompt Number The number of the Prompt or Announcemen...

Page 64: ...ice prompt Repeatedly press 1 or 2 to trim small amounts from the front or back until the prompt sounds clean Operating Utilities To access Operating Utilities from the System Main Menu select OPERATING UTILITIES and press ENTER This menu screen is used for accessing various display logs and System Administrator facilities The utilities and parameters contained within the Operating Utilities are a...

Page 65: ...l be truncated Only the most recent 1MB of data will be kept Note A useful feature of the Activity Log is the ability to search for a specific event Press s to bring up the Activity Search Dialogue Box Under Search for enter the text to find Set Search Backward to Y to search previous entries Set Match case to N to locate the entry in either upper case or lower case type Exit SVMi 8 Exit SVMi 8 do...

Page 66: ... Z Zi ip p T TH HI IS S W WI IL LL L L LO OA AD D T TH HE E N NE EC CE ES SS SA AR RY Y Z ZI IP P D DR RI IV VE ER RS S I IN NT TO O M ME EM MO OR RY Y Backup or Restore Select Backup or Restore This dialogue box offers the choice of Backup or Restore Select B or R B BA AC CK KU UP P File Selection Dialog The System Administrator can select the type of files to transfer Type of Backup Block and Fa...

Page 67: ... that have changed since the last backup Destination Drive Select the destination of the drive containing the backup data The data will always be written to the correct location on the C drive C This will perform a restore from the back up files located on the local drive D This will perform a restore from the back up files located on the Zip drive connected to the SVMi 8 parallel port Starting th...

Page 68: ... all callers FILES path or filespec default is C DTA directory if no path specified Similar to DOS DIR command Displays listing of files in specified subdirectory one at a time At each file user may press ENTER to display next file or TAB which gives options to C opy R ename D elete each file Pressing ESCAPE exits options and dis plays next file From filename ESCAPE terminates the command IPC ALL ...

Page 69: ...ny call in progress on that port Immediately places port back in service when initialization is complete Must be executed on individual ports only SHELL ZIP Loads the Zip drivers into memory so that a back up or restore can be performed Port Activity Facility HELP There are two pages of help screens immediately available to the System Administrator To access the help screens press F1 to bring up t...

Page 70: ...ents occurring in an application and on a system wide basis this allows an administrator to quickly view activity and parameter value settings The SVMi 8 offers activity data and parameter value settings that provide management information on volume of calls call connect time messaging status and resource utilization Note that there are many applications that may be created that introduce complexi...

Page 71: ...usy Tot SubsCalls The total number of calls to the subscriber s extensions Caller Hold Time The total number of minutes callers were on hold Message Activity Call Distribution Displays call activity for public callers and subscribers in Mailboxes Reporting Indicates the report period This is the date beginning when the Report Counters were last cleared and ending at the current date Created The da...

Page 72: ...en the Report Counters were last cleared and ending at the current date Created The date and time the report was actually created Calls The total number of calls that came in during a specific hour TC The percentage of all calls received during a specific hour Minutes The total connect time in minutes of all calls during a specific time period Port Utilization by Hour A listing of the time periods...

Page 73: ...he current date Created The date and time the report was actually created Calls The total number of calls that came in on a specific day of the week TC The percentage of all calls received on a specific day of the week Minutes The total connect time in minutes of all calls on a specific day of the week Port Utilization by Day of Week A listing of the days of the week and the percentage of calls ha...

Page 74: ...ting screen for the SVMi 8 The Status Screen is a display only facility and shows informa tion in real time relating to the current status of the SVMi 8 The following information is displayed Port Column The Port column gives you the number of the voice circuit that the call is taking place on Mode Column The Mode Number column lets you know which mode the port is in Active Block Column This colum...

Page 75: ...number of times all ports have been busy Number of Subscribers The total number of subscribers on the system This is actually a mailbox count Extensions are created for every station port on the phone system Total Message Count The total number of messages in the system This includes new and saved messages Avg Messages Mailbox The average number of messages in the subscriber s mailboxes Disk Space...

Page 76: ...ows the caller to pass from one to the other as the call is processed The default configuration in the SVMi 8 has been designed to simplify installation and reduce the amount of time it takes to learn the application Many of the programming options have been disabled or fixed at a default value When a call is answered it is processed by a number of blocks behind the scenes These blocks are hidden ...

Page 77: ...Houses subscriber s settings personal greetings and call coverage controls such as call blocking and screening Contains Caller Option Processor and Designated Location facility for routing callers to subscriber s current telephone regardless of physical location Multiple subscribers each with their own Extension Object can effectively share a single telephone List Block Delivers recorded voice mes...

Page 78: ...us blocks together All blocks that pass control of the call to another block use Call Directors Call Directors pass control of the call to the next block Which block they pass control to is dependent on certain conditions called events that have occurred within the current block Events may include no entry invalid entry no message left operator requested and user exit There are many possi ble even...

Page 79: ...always in effect unless the same pointer is set in another Operating Mode The SVMi 8 will display Default mode pointers in a block while viewing pointers in another mode The Default mode pointers will be grayed out to denote that they are not in the current mode Each Operating Mode is given an unique number by the system Valid numbers are 01 99 and are assigned in sequence as new modes are created...

Page 80: ...uncement blocks is associated with and man aged by an Audiotext Librarian The Announcement Block is commonly used to speak information to the caller which is updated on a regular basis To play an announcement block a menu is used to collect digits from the caller that match the number of the announcement block and then the menu block passes control to an Audiotext Librarian The Audiotext Librarian...

Page 81: ... of the recorded announcement If nothing is recorded this value is 0 Recorded On The last date the recording was modified or if unchanged the original date of recording This infor mation is automatically filled in by the system Text For convenience in recording and documenting what an announcement plays to callers enter the exact word ing of the recorded speech If the recording is music or other n...

Page 82: ...ouncement is the last to play unless a wild card digit was used to select a list of announcements to play see the Audiotext Librarian which is used to control Announcement Blocks Once the last announcement has played control returns to the audiotext AudioText Librarian Description This provides the control for Announcement Blocks The Audiotext Librarian controls all the prompting and parameters us...

Page 83: ...cement When the Escape Digit is pressed the SVMi 8 will not wait for subsequent digits to be pressed but goes immediately to the Target of the active Escape Pointer Wild Card Digit The Wild Card Digit is used to play a set of announcements in a contiguous series whose Announcement Block Numbers all match the wild card specification Announcements play without pause in ascend ing numeric order Examp...

Page 84: ...t the prompt text Offer To Replay the Prompt A prompt after the announcement has played which instructs the caller to dial the Digit to Replay to hear the announcement again Valid entries are 0001 9999 with blank indicating say nothing This prompt will not be played if digit to replay message is blank Press Ctrl O to review or edit the prompt text Get Password Prompt A prompt which instructs the s...

Page 85: ... block type from the Target Generator pick list Highlight and open and existing Block of that type or create a new block Press Ctrl O to review or edit the selected Block The possible events are NEXT Pointer The block to go to after the caller has listened to the announcement s Pressing ENTER at this field opens up a Target Generator Choose an existing block to pass control to or select New to cre...

Page 86: ...y good bye to the caller disconnect the call and free the port The only parameter is the prompt to be spoken before disconnecting There is only one Bye block available in the SVMi 8 but additional Bye blocks can be added Bye The name of this block A block name can be any alphanumeric string up to 16 characters long including spaces A Block name may not be the same as another Block name MBX EXT or ...

Page 87: ...k name may not be the same as another Block name Input Controls Maximum Entry Digits The maximum number of digits the caller may enter to search for the target the caller is trying to locate This is usually set to three because most people s names do not have the same first three letters This number can be between 1 and 10 Wait For First Digit This is the amount of time in seconds the system waits...

Page 88: ...meter is set to YES the selected object s name is played to the caller prior to exit ing the directory If no name is recorded the selected object s number is played to the caller This could for exam ple be an extension or mailbox number Speak Key Value on Exit If set to YES the selected object s number is played to the caller prior to exiting the directory Verify Before Exit If this parameter is s...

Page 89: ...n in front of the target object s name To reach No Matches Found The prompt indicating no matches were found Invalid Entry The prompt indicating the caller input is invalid Press 9 for More Names The prompt offering the caller additional matches Press 0 for a New Name The prompt offering the caller the option to search for another name Press to Exit The prompt offering the caller the option to ret...

Page 90: ...dit any of the Event Pointers select the Event and press ENTER to bring up the Target Generator Select and open the appropriate Block type from the Target Generator pick list Highlight and open an existing Block of that type or create a new Block Press Ctrl O to review or edit the selected Block The possible Events are ESCAPE Pointer The Block to go to if the caller presses the Escape digit to esc...

Page 91: ...s to pass control of the caller Eclass The name of this block A Block name can be any alphanumeric string up to 16 characters long including spaces A Block name may not be the same as another Block name MBX EXT or LIST Numbers may not be dupli cated within the same group Extension Controls Extension Retention The number of days from 1 to 999 an inactive extension or EXT Block will be retained If a...

Page 92: ...le digits are 0 9 but cannot be the same as the hold digit Hold This is the digit the caller enters when he elects to hold for an extension that is busy Allowable digits are 0 9 but cannot be the same as the Digit to Leave Message Digit to Request Paging or Digit for other options This digit is active after a call transfer that results in a busy condition Request Paging This is the digit the calle...

Page 93: ...our party Call Screening Prompt The prompt that plays during call screening By default this is Whose calling please No Answer Prompt The prompt that plays to a caller during an unanswered transfer By default this is I m sorry the call was not answered Busy Prompt The prompt that plays when a caller is holding for a busy station By default there are two they are I m sorry the number is busy and I m...

Page 94: ...mber of minutes the caller will hold in queue while waiting to be transferred to a WorkGroup member Once this parameter is exceeded SVMi 8 will look to the Que Full or Expand event pointer to determine what action to take Allowable inputs range from 1 to 99 minutes Require Input every Nth try This allows the caller to remain on hold for a busy extension without pressing the hold digit for each ret...

Page 95: ...ng to hold for a busy extension This may be used to provide the caller with music or promotional information rather than waiting silently on hold To select an Announcement press ENTER at this field to bring up the Target Generator Select a new or existing Announcement and press ENTER Press Ctrl O to review or edit the Announcement text Overhead Paging The Overhead Paging feature allows a subscribe...

Page 96: ...er SVMi 8 s time must be less than the PBX time interval Overhead Paging Prompts Hold for Page Prompt The prompt that plays during caller paging options By default this is Please hold while I page your party Announce Page Prompt The prompt that plays during caller paging options By default this is There is a call for Caller Holding Prompt The prompt that plays during caller paging options By defau...

Page 97: ...bring up the Target Generator Select a new or existing Station type from the Target Generator pick list and press ENTER Press F10 to review or edit the selected Station Block Long Distance Y N Set to Y to allow the subscriber to make long distance Outcalls The Long Distance Station Type is the Station type to use for long distance Outcalls Leave blank for auto select Press ENTER to bring up the Ta...

Page 98: ...ate a new Block Press Ctrl O to review or edit the selected Block The possible Events are MESSAGE Pointer This causes the SVMi 8 to go directly to the designated Block if the caller chooses to leave a message This is usually an MCLASS Block which routes the caller to a mailbox with the same number as the Extension Block However it may be a DIAL Block or Extension Block if messages are to be taken ...

Page 99: ...tion DIRECTORY Pointer This is the Block to go to if the caller presses the digit associated with the Directory Assistance Open Extensions and WorkGroups This field is a navigation facility Press ENTER to bring up the Target Generator then select and open an extension block from the Target Generator pick list Extension Block Description The Extension Block is one of the two Blocks Extension and Ma...

Page 100: ...on To change this entry press ENTER to bring up the Target Generator Select a new or existing Block Extension Controls Dial Number The actual number that the SVMi 8 will dial to complete the transfer SVMi 8 associates two types of numbers with an extension the block identification number called the Key and the Dial Number The Key is the num ber the caller enters for a particular called party s tel...

Page 101: ...rs password Language This is a language option You may select from any installed language and from that point on the exten sion will respond to the authorized owner in the language selected Authorized owner means a user who has entered a valid password The mailbox block also has a language field and the SVMi 8 will try to resolve these fields to a single value make them match If conflicting inform...

Page 102: ... to allow a subscriber to set this greeting This option can only be set by the subscriber if the extension has Greeting type of Basic Find Me Allowed Find Me is a feature that may be programmed by the subscriber as a high priority call connection method When this feature is set the SVMi 8 will begin to dial the first five numbers in your stored number list until you are reached The enabled field s...

Page 103: ...bled A Y in this parameter allows the subscriber to use Extended Subscriber Prompting Extended Prompting plays all of the options available to a subscriber An N in this parameterdisables the option and will play only the first three or four prompts Stored Numbers Stored Numbers This is a list of nine phone numbers where the subscriber can be reached Examples of this would be cell phone branch offi...

Page 104: ...n unavailable extension must be allowed by administrator See Scheduling Call Screening The subscriber has selected the call screening option must be allowed by Administrator See Call Screening If a subscriber records only the greeting assigned to the No Answer Call Coverage Condition then that greeting will play to callers for all Call Coverage Conditions No Answer Busy Blocked Night and Rejected ...

Page 105: ...page 3 of 5 will be available to callers Caller Options Processor Parameters Option Description This column contains texts fields for a description of what the caller will experience as a result of pressing the To Select column digit in the Caller Options Processor target generator Example I m in the facility if you would like to page me please press 3 To Select Column The fields in this column ar...

Page 106: ... out to denote that they are not in the current mode CallDirector Event Pointers To edit any of the event Pointers press ENTER to bring up the Target Generator Select and open the appropriate Block type from the Target Generator pick list Choose a new or existing Block of that type Press Ctrl O to review or edit the chosen Block Translation Pointers may be used to alter call progress results NO AN...

Page 107: ... for at least one call condition The extension block page 3 of 5 will then show that Operator has been assigned to that digit On this call director page you may assign any destination to this operator pointer SVMi 8 goes immediately to the designated target Block It will not prompt the caller prior to doing this Escape Pointer This pointer is reached because the Eclass page 1 of 5 assigned a speci...

Page 108: ...nal and what percentage of the total calls this number represents Blocked The number of calls which encountered call blocking set on this extension and the percentage of the total calls this number represents Rejected The number of calls processed as screened transfers which were rejected by the subscriber and the per centage of the total calls this number represents ReDirected The number of calle...

Page 109: ...d the percentage of the total calls this number represents It includes callers who may have elected to hold and subsequently hung up prior to connecting Avg Hold Time in Seconds The total time in seconds callers were holding for this extension Dividing this number by the Hold Count gives an approximation of the average hold time per caller List Block Description A LIST is a special type of Mailbox...

Page 110: ...ss ENTER Press Ctrl O to review or edit the selected Block List Controls Subscriber Administrator Set this parameter to Y if this list is a subscriber administrator Otherwise set to N If this is set to Yes broadcast messages will be allowed from this list box Enable Extended Prompting Set this parameter to Y to use the full set of SVMi 8 menu prompts Otherwise set to N List In Public Directory A Y...

Page 111: ...till the current date List Members This page contains a list of the mailboxes that messages left in this list mailbox will be distributed to Members may include other list mailboxes thereby creating nested lists A System Administrator using the PC interface must enter the members contained in this list Block Types and Descriptions 59 L Li is st t B Bl lo oc ck k Page 2 of 3 L Li is st t B Bl lo oc...

Page 112: ...ress ENTER Press Ctrl O to review or edit the Block MSG LEFT Pointer This is the Block that the SVMi 8 will pass control to if the caller leaves a message The target block allows the caller the option of returning to the beginning of the application or may send the caller to the Bye block if the organization does not want to give the caller additional options NOMSG LEFT Pointer This is the Block t...

Page 113: ... up to 16 characters long including spaces A block name may not be the same as another Block name MBX EXT or LIST Numbers may not be dupli cated within the same group General Parameters Mailbox The name of the mailbox This will typically be the name of the person who owns the mailbox e g Smith John SVMi 8 stores the subscriber name in lastname firstname field When entering the subscriber s name th...

Page 114: ...ctories The Public directory is the directory that callers access the User directory is the directory that subscribers access Subscriber Password Allows the mailbox password to be changed to the default digits specified by Default pass word in the System Wide Parameters or removed completely Inputs are DEFAULT or NONE In the SVMi 8 subscribers usually have both an Extension Block and a Mailbox Blo...

Page 115: ...anager must be set to Y to make Commitment Follow up Allowed Work Message Grouping Allowed If this is enabled a subscriber may group messages for playback Reminders mes sages from a specific sender Urgent messages Call back messages and Private messages may all be grouped sepa rately Reminders may be further sub divided in the Subscriber Workload Manager Mailbox Greeting Allowed When set to yes th...

Page 116: ...r clock and two digits for the minute This schedule may also be set by the subscriber Message Auto Forward Enable Auto Forward This option turns Auto Forward on When set any messages arriving in this mailbox will be automatically forwarded to the destination specified on Mailbox Block page 4 of 5 Delete After Forwarding If this parameter is set to Y the new message that is to be Auto Forwarded wil...

Page 117: ...elect a new or existing Station Block and press ENTER Press Ctrl 0 to review or edit the selected Station Block Dial The pager number to dial to notify of new messages Notification Schedule Enter the from to times for each day of the week that this pager should be notified of new messages Enter two digits for the hour 12 or 24 hour clock and two digits for the minute This schedule may also be set ...

Page 118: ...turning to the beginning of the application or sending the caller to the Bye block if the organization or individual does not want to give the caller additional options NO MSG LEFT Pointer This is the Block that the SVMi 8 will pass control to if the caller does not leave a message or if this is an announcement only mailbox The target block may allow the caller the option of returning to the begin...

Page 119: ...eived The number of messages this subscriber has received from Public Callers and from other subscribers Total Connect Minutes The total amount of time connected to the mailbox Current Message Count The total number of messages in this Mailbox listed according to those received from Public Callers and from other subscribers NEW Messages The current message count broken down to reflect how many hav...

Page 120: ...seconds that a subscriber can record for a mailbox and List box Mailbox Retention Specifies the number of days from 1 to 999 an unused mailbox should be retained before being erased Maximum Number Messages Maximum messages allowed from 0 to 999 that a subscriber can receive and or save in a mailbox Zero means no limit Once the maximum has been met callers attempting to leave a message will be info...

Page 121: ...the greeting when defined allows the caller while listening to the sub scribers personal greeting to enter a specific DTMF digit to skip the greeting and enter record mode Digit to Escape The ESCape digit controls the following functions when using a mailbox 1 In the mailbox public mode if entered while the mailbox greeting is being played or any time prior to the caller beginning to speak the mes...

Page 122: ...s called the Callback feature and is allowed denied or limited in this set of options On Premise Y N Set to Y to allow the subscriber to make on premise Callbacks On Premise Station Type Station block type to use for on premise call backs Press ENTER to bring up the Target Generator Select a new or existing Station Block and press ENTER Press Ctrl O to review or edit the selected Block Leave this ...

Page 123: ...m prompt Prompt Indication Error Played when a caller has chosen to record something when the disk is full By default this prompt is Sorry The message storage unit is full It may be changed to any other system prompt or you may replace it with a custom prompt Prompt Indication Discard Confirms that a message has been erased By default this prompt is Message discard ed It may be changed to any othe...

Page 124: ...or you may replace it with a custom prompt Prompt for User Available By default this prompt is is now available It may be changed to any other system prompt or you may replace it with a custom prompt Prompt Prior to Transfer By default this prompt is Please hold while I connect your call It may be changed to any other system prompt or you may replace it with a custom prompt Call Record Controls Pr...

Page 125: ... and sent a message NOMSG LEFT Pointer The Block to go to if the caller did not leave a message ESCAPE Pointer The Block to go to if the caller presses the Escape digit to escape from a mailbox the escape digit may be pressed anytime before the recording tone It is recommended that the named Block be the initial MENU Block This allows the caller to return to the main options that may include diali...

Page 126: ... the search SVMi 8 then transfers control to Block defined in the target name field This is all done in the in the Menu Input Processor Menu The name of this block A Block name can be any alphanumeric string up to 16 characters long including spaces A Block name may not be the same as another Block name Input Processor Operating Parameters Take INPUT from ENTRY KEY CID FwdID TRUNK The value which ...

Page 127: ...same value Caller ENTRY Options Prompts 1 through 6 These are the voice prompts that the SVMi 8 speaks when the Menu Block is entered Menu prompts 1 6 are spoken in succession and are normally used to prompt the caller for an entry Allowable inputs include any four digit prompt number 1000 9999 A blank entry means say nothing To use a different or cus tom prompt highlight the field to be changed a...

Page 128: ... use as input to subsequent MENU operations To change this value press ENTER to bring up a pick list of appropriate values Highlight and select one Operating MODE Indicates the Mode Name and Number for which the displayed Block Pointers Targets are active Each Operating Mode is given a unique Number by the system Valid numbers are 01 99 and are assigned in sequence as new Modes are created Pressin...

Page 129: ... Value To edit User Defined Event Pointers highlight a new or existing field and press ENTER Enter the input value and press ENTER to bring up the Action pick list Highlight the appropriate Action and press ENTER Select a Block type from the Target Generator pick list and press ENTER Choose a new or existing Block and press ENTER Press Ctrl O to review or edit the chosen Block The input value can ...

Page 130: ...time Valid block types to be searched are Extensions Mailboxes and Announcements searched in that order File This type of action provides for a large amount of input values for a specific MENU to be stored in a database which is accessed at the time the MENU is executing It directs SVMi 8 to search the specified data base file located in the DTA directory of the hard disk for a match to the INPUT ...

Page 131: ...trol to when the Input value is matched with the input from the defined input source Select a Block type from the Target Generator pick list and press ENTER Choose a new or existing Block and press ENTER Press Ctrl O to review or edit the chosen Block Additional Input Processor Entries This page contains additional space to enter input values and targets Block Types and Descriptions 79 M Me en nu ...

Page 132: ...t time Statistics include Abandoned Calls Callers who hung up while in this menu Admin Count The number of times an administrator accessed the system from this menu Total Count The total number of times a caller accessed this menu Event Count Counters for each option selected from this menu Block Types and Descriptions 80 M Me en nu u B Bl lo oc ck k Page 4 of 4 ...

Page 133: ...k Every call reaching the SVMi 8 is identified by a call code A call code consists of two letters The first letter will indi cate how the call arrived and will be D Direct Call A Forward All B Forward Busy N Forward No Answer or T Manual Transfer The second letter indicates the type of call and will be T trunk or S Station SVMi 8 can direct the call to a different Block for each different call cod...

Page 134: ...trl O to review or edit the selected Block NEXT Pointer This points to the next Block SVMi 8 will execute after answering a call and speaking the prompts in the MODE Block Any DTMF digits entered in the MODE Block will be carried forward to the next MENU block DEFAULT Pointer The Default pointer of the MODE Block determines what to do if a condition occurs while operat ing in this mode and a point...

Page 135: ...reated which involve both voice and DTMF responses e g Dial 1 to order nails or 2 to order bolts The Operating Modes in the CallDirector section of the Query Block are used to provide the flexibility to handle calls differently for various modes of operation typically at different times of the day The CallDirector uses Event Pointers to pass control of the call Query The name of this block A Block...

Page 136: ...he desired field and enter the four digit prompt number Press Ctrl O to bring up the Prompt Text Generator Edit or review the prompt as necessary Example Name followed by the playback of the name recorded by the caller Mailbox The mailbox to which this response should be sent If the same mailbox was previously specified by another QUERY Block during the same call session and the parameter Last Que...

Page 137: ...y the ESCAPE pointer This will have no effect on responses to other queries recorded during the current call Operating Mode Indicates the Mode Name and Number for which the displayed Block Pointers Targets are active Each Operating Mode is given a unique Number by the system Valid numbers are 01 99 and are assigned in sequence as new Modes are created Pressing ENTER at this field opens a Mode Targ...

Page 138: ... Digit to confirm response is set This should be the block containing the next question Activity Calls SVMi 8 shows the total number of calls this Block has processed during the period specified in the following range From To Indicates the period from the date when the Report Counters were last cleared till the current date Applies to all call counts in this report Abandoned The number of callers ...

Page 139: ...ed numbers Blocks that reference a telephone number such as Mailbox Blocks must reference a Station Block which allows the SVMi 8 to dial This is particularly useful for unique stations that must be handled in a special way However this usually isn t nec essary Station Blocks contain a set of matching strings which allow the SVMi 8 to select an appropriate Station Block based on the kind of number...

Page 140: ...g with 3 411 Match 411 only 5000 Match any seven digit number ending in 5000 Match any three digit number Prefix and Suffix Prefix The Dial Prefix instructs SVMi 8 what DTMF to dial if any prior to the actual number Prefix examples include a tie line or trunk access code One example is shown in the Off Premise Station Block 9 tells SVMi 8 to dial 9 and then pause before dialing the actual telephon...

Page 141: ...te ring The second field indicates how many times the Train routine is to be run using the number entered in the first field Busy Number Enter any string returned by the phone system to indicate busy The second field indicates how many times the Train routine is to be run using the number entered in the first field Retrain Y N Set to Y to preserve the original values Set to N to clear Retrain Trai...

Page 142: ...e er rs st ta an nd di in ng g of call progress technology a an nd d c co on nd di it ti io on ns s Initial Delay Before Listening The delay after dialing before monitoring call progress events measured in milliseconds Before Testing Loop The delay after dialing before looking for a loop current drop measured in milliseconds Ring And Busy Counts Initial Rings To Ignore The number of initial ring s...

Page 143: ...assuming the end of silence measured in milliseconds This value is assigned during call progress training It should not be changed without good reason Silence Filter During Minimum gap of silence before assuming end of silence measured in milliseconds This value is assigned during call progress training It should not be changed without good reason Sound And Silence Tolerance This sets acceptable s...

Page 144: ...part of a busy signal measured in millisec onds This value is assigned during call progress training It should not be changed without good reason Maximum 2nd Busy Silence The maximum length of second silence to be part of a busy signal measured in mil liseconds This value is assigned during call progress training It should not be changed without good reason Maximum Fast Busy Sound Maximum length o...

Page 145: ...ximum Type 2 Silence Maximum length of silence to be part of a Type 2 ring signal measured in millisec onds This value is assigned during call progress training It should not be changed without good reason Maximum Short Silence Maximum length of short silence to be part of a double ring measured in milliseconds This value is assigned during call progress training It should not be changed without g...

Page 146: ...ree busy cycles the call will be recalled The semicolon is wait for dial tone The SVMi 8 will wait up to 12 seconds for dial tone before dialing any additional characters If no dial tone is detected the call will fail This is useful in environments that may have a shortage of resources such as a limited number of trunk lines or DTMF receivers K Stands for key value and causes the SVMi 8 to insert ...

Page 147: ... many cases only options relevant to SVMi 8 are included For a complete description of all MMCs including those in this guide refer to the DCS Combined Programming Manual for DCS and Compact II systems or to the iDCS500 Programming Manual SVMi 8 and CADENCE When programming using MMCs you will see that some options refer to the CADENCE Voice Mail system Where this is the case these options will ap...

Page 148: ...s are listening to the personal greeting A BGM source must be selected for this to work with SVMi 8 AME PSWD If this option is set to YES station users who have PASSCODE AME set must enter their station password to listen to messages being left Samsung Programming SVMi 8 Manual MMCs MMC 110 STATION ON OFF DESCRIPTION Allows you to set keyset features on or off Options relevant to SVMi 8 are ...

Page 149: ... Used to clear previous entry ANS RLS Used to select ALL ACTION DISPLAY 1 Press TRSF 110 Display shows 201 STN ON OFF AUTO HOLD OFF 2 Dial station number e g 205 OR 205 STN ON OFF AUTO HOLD OFF Press UP or DOWN to select keyset and press RIGHT soft key to move cursor OR Press ANS RLS for All ALL STN ON OFF AUTO HOLD 3 Press UP or DOWN to select option and 205 STN ON OFF AME PSWD OFF press RIGHT so...

Page 150: ...E PSWD ON Press UP or DOWN to select ON or OFF and press left or RIGHT soft key to return to step 3 above 5 Press TRSF to store and exit OR Press SPK to store and advance to next MMC DEFAULT DATA AME BGM OFF AME PSWD PASSCODE OFF RELATED ITEMS MMC 301 ASSIGN STATION COS MMC 701 ASSIGN COS CONTENTS ...

Page 151: ...ing The AA port selected must be the last port on a MISC card If se lected the Music On Hold will be the message defined in MMC 736 Assign AA MOH from the port defined in this MMC You may also select a voice mail recording as a music source The recording must al ready been defined in MMC 756 Assign VMMOH and will show up here as the voice mail port associated with the recording PROGRAM KEYS UP DOW...

Page 152: ...oft key to move cursor OR Press ANS RLS to select all stations ALL BGM SOURCE BGM SOURCE 3 Enter source number e g 371 OR 205 BGM SOURCE BGM SOURCE 371 Press UP or DOWN key to make selection and press RIGHT soft key to return to step 2 4 Press TRSF to store and exit OR Press SPK to store and advance to next MMC DEFAULT DATA NONE RELATED ITEMS MMC 309 ASSIGN STATION MUSIC ON HOLD MMC 408 ASSIGN TRU...

Page 153: ...rce you may also select an Auto Attendant AA port to provide continuous play of a specific recording The AA port selected must be the last port on a MISC card If selected the MOH will be the message defined in MMC 736 Assign AA MOH from the port defined in this MMC With an SVM installed you may also select a voice mail recording as a music source The recording must already been defined in MMC 756 ...

Page 154: ...RIGHT soft key to move the cursor OR Press ANS RLS to select all stations ALL MOH SOURCE MOH SOURCE 3 Enter source number e g 371 OR 205 MOH SOURCE MOH SOURCE 371 Press UP or DOWN key to make selection Press RIGHT soft key to return to step 2 4 Press TRSF to store and exit OR Press SPK to store and advance to next MMC DEFAULT DATA NONE RELATED ITEMS MMC 308 ASSIGN BACKGROUND MUSIC SOURCE MMC 408 A...

Page 155: ... provide continuous play of a specific recording The AA port selected must be the last AA port on the MISC card If selected the MOH will be the message defined in MMC 736 Assign AA MOH from the port defined in this MMC You may also select a voice mail recording as a music source The recording must al ready been defined in MMC 756 and will show up here as the voice mail port associ ated with the re...

Page 156: ...N Used to scroll through options KEYPAD Used to enter selections SOFT KEYS Move cursor left and right SPK Used to store data and advance to next MMC HOLD Used to clear previous entry ANS RLS Used to select ALL ACTION DISPLAY 1 Press TRSF 408 Display shows current setting 701 TRK MOH MOH SOURCE TONE 2 Dial trunk number e g 704 OR 704 TRK MOH MOH SOURCE TONE Press UP or DOWN to scroll through trunks...

Page 157: ...ss UP or DOWN key to select option Press RIGHT soft key to return to step 2 above 4 Press TRSF to store and exit OR Press SPK to store and advance to next MMC DEFAULT DATA TONE RELATED ITEMS MMC 308 ASSIGN BACKGROUND MUSIC SOURCE MMC 756 ASSIGN VM MOH ...

Page 158: ...rough options KEYPAD Used to enter selections SOFT KEYS Move cursor left and right SPK Used to store data and advance to next MMC ACTION DISPLAY 1 Press TRSF 501 Display shows first timer value AA INT DGT TIME 05 SEC 2 Press UP or DOWN key to select timer and press RIGHT soft key to move cursor KMMC LOCK OUT TM 30 SEC _ 3 Enter new value using keypad If valid system returns to step 2 with new valu...

Page 159: ...EC ALERT TONE TIMER 1000 MS 100 2500 MS ALM REM INTERVAL 10 SEC 1 255 SEC ALM REM RING OFF 10 SEC 1 25 SEC ATT RECALL TIME 30 SEC 1 255 SEC AUTO REDIAL INT 30 SEC 1 255 SEC AUTO REDIAL RLS 45 SEC 1 255 SEC BARGE IN TONE INT 1300 MS 100 9900 MS CALLBACK NO ANS 30 SEC 1 255 SEC CAMP ON RECALL 30 SEC 1 255 SEC CLIP DISPLAY TIME 05 SEC 1 25 SEC CLIP MSG RECEIVE 06 SEC 1 25 SEC CO CONFIRM 3 MIN 0 255 M...

Page 160: ... 255 SEC HOK FLASH MAX TM 120 MS 20 2500MS HOK FLASH MIN TM 80 MS 20 2500MS HOOK OFF TIME 200 MS 100 2500 MS HOOK ON TIME 200 MS 20 2500 MS INQUIRY RELEASE 30 SEC 1 255 SEC INTER DIGIT TIME 10 SEC 10 255 SEC KMMC LOCK OUT TM 30 SEC 10 255 SEC LCR ADVANCE TIME 05 SEC 1 255 SEC LCR INTER DIGIT 05 SEC 1 255 SEC MCL DELAY 04 SEC 1 8 SEC OFF HOK RING INT 15 SEC 1 255 SEC OFF HOOK SELECT 05 SEC 0 255 SE...

Page 161: ...EC 3 99 SEC NOTE Timers marked with an asterisk require optional hardware and or software TIMER DESCRIPTIONS AA INT DGT TIME When the AA card is installed this timer determines the inter digit time for AA call processing If this timer expires before valid digits are received by the AA card the call will be routed to the AA invalid digits destination AA NO ACT TIME When the AA card is installed thi...

Page 162: ...ERVAL Controls the time between ring attempts at a station when the alarm reminder is set ALM REM RING OFF Controls the duration of the ring cycle when the alarm reminder is set at a station ATT RECALL TIME This is the length of time a transfer recall will ring at a station before recalling the operator AUTO REDIAL INT Controls the time between attempts after RETRY dialling is set on a station AUT...

Page 163: ...es tination before recalling to the transferring station CLIP DISPLAY TIME The amount of time that the Caller ID information remains on the keyset s display CLIP MSG RECEIVE The amount of time that the system will allow a valid message from the C O C O CONFIRM After this time outgoing call is disconnected or you hear con firm tone C O C O DISCONNECT Monitors the duration of an unsupervised confere...

Page 164: ...ns no tone Requires CADENCE CVM8A card DIAL PASS TIME Wait time for preventing the misdialling of outgoing call After the last digit has been dialed the voice path is connected DISA DISCONNECT Controls the maximum duration of a DISA call DISA LOCK OUT TIMER Controls the length of time a DISA call is not allowed to be made after the DISA error counter has expired MMC 500 DISA NOANS DISC Determines ...

Page 165: ...by the doorphone DOOR RING OFF TM Controls the duration of ringing at the door ring destination before automatically cancelling E HOLD RECALL TM Controls how long a call is held exclusively at a station before recalling EXT FWD DELAY TM Controls the External Call Forward feature which will allow a station to ring before the call is placed on external call forward ing FIRST DIGIT TIME Controls how ...

Page 166: ...an accidental hookswitch bounce SHORTEST DURATION HOOK OFF TIME Controls the time before dial tone is sent to a single line sta tion HOOK ON TIME Sets the minimum amount of time that the system will recog nise as an SLT hang up INQUIRY RELEASE Monitors the duration of the action of the soft key to determine when to return the LCD back to a normal status This timer af fects only display phones INTE...

Page 167: ...NTER DIGIT Controls the grace period between dialling valid digits before dropping the call and returning the user back to error tone MCL DELAY Controls the time when the system should start transmitting Authorisation Code after sending MCL access code Cable Wireless 131 access OFF HOOK RING Controls the time between ring bursts to a user who has a camped on call OFF HOOK SELECT Controls the grace...

Page 168: ...ne burst heard over the page prior to the page announcement PARK RECALL TIME Controls how long a call is parked before recalling to the call park originator PC MMC LOCK OUT Monitors the PCMMC activity drops the link if no action is cre ated by PCMMC and returns the system back to secure pro gram status PERI UCD REPORT Controls the interval between periodic UCD reports being out put to the applicab...

Page 169: ...r touchtone dialling This timer also controls the LCD duration timer on the keysets The duration time displayed and the SMDR time dura tion will be the same SYS HOLD RECALL Determines the time calls can be left on hold before recalling to the holding station Setting this timer to 000 means that no re calling will take place TRANSFER RECALL Determines the time that transferred calls ring before rec...

Page 170: ...ard is installed and the digital UCD package en abled this counter determines the maximum time a call will wait at the UCD group before the UCD group s SUPV key be gins to flash as an alarm VOICE DIAL DELAY Monitors duration of interaction between main software and Voice Dialler ...

Page 171: ...s in a ring group The members can be stations common bell contacts or Ring over Page relays 2 VMAA Used to group a number of voice mail port extensions Check all programming in MMC 726 VM AA Options to ensure that the In band DTMF codes are properly set 3 AA Used to group a number of AA ports An AA card must be installed in the system to do this 4 CADENCE This is the voice mail group for the SVMi ...

Page 172: ...he announcement c Each caller connected to the announcement must hear the an nouncement in its entirety d It is possible that a new caller may jump ahead in the queue if a previous caller is currently connected to the announcement device TYPE 2 UCD The group NEXT destination see E below is defined as an AA port or group This will only work if an AA card has been installed in the sys tem or a MISC2...

Page 173: ...ring modes This will de cide how calls are placed to the group 1 SEQUENTIAL The stations listed as members see below will be called on a first available basis Calls will first go to the first member if the first member is busy calls will go to the second member if the second member is busy calls will go to the third member and so on This type of group is useful for placing the bulk of incoming cal...

Page 174: ...determines how long C O calls transferred to the group will ring there before recalling If set to 000 no recall will take place E NEXT PORT This is the station or group number that callers will also ring at if the OVERFLOW feature has been programmed F MEMBER List all members that are to be in the group Stations can be assigned to multiple station groups G WRAP UP This is only available for UCD gr...

Page 175: ...y stations in the group FEATURE KEYS 0 TYPE Group type Normal VM AA UCD AA CADENCE 1 RING Ring mode Sequential distributed or unconditional 2 OVERFLOW Overflow time 000 250 secs 3 GRP TRSF Group transfer time 000 250 secs 4 WRAP UP Wrap up time timer only valid if Group Type UCD 5 NEXT PORT Overflow port Any station common bell or ring over page 6 MEMBER Group members e g station 202 225 231 etc R...

Page 176: ...ions listed in the group will ring Busy sta tions will receive off hook ring PROGRAM KEYS UP DOWN Used to scroll through options KEYPAD Used to enter selections SOFT KEYS Move cursor left and right SPK Used to store data and advance to next MMC HOLD Used to clear previous entry ACTION DISPLAY 1 Press TRSF 601 Display shows 501 STN GROUP TYPE NORMAL GRP 2 Dial group number e g 505 OR 505 STN GROUP ...

Page 177: ...option number 0 6 e g 1 OR 505 STN GROUP RING SEQUENTIAL Press UP or DOWN key to make selection Press RIGHT soft key to move cursor to ring value 4 Dial ring option 0 2 e g 1 OR 505 STN GROUP RING DISTRIBUTE Press UP or DOWN key to make selection Press LEFT soft key to move cursor back to RING or press RIGHT soft key to return to step 2 5 Dial next feature option and continue OR 505 STN GROUP RING...

Page 178: ... Programming SVMi 8 Manual MMCs MMC 601 6 Press TRSF to store and exit OR Press SPK to store and advance to next MMC DEFAULT DATA NORMAL GROUP RELATED ITEMS MMC 203 ASSIGN UA DEVICE MMC 204 COMMON BELL CONTROL ...

Page 179: ... you create NOTE If the unsupervis ed conference feature is allowed a CONF key must be programmed to allow the con PROGRAM KEYS UP DOWN Used to scroll through options KEYPAD Used to enter selections SOFT KEYS Move cursor left and right SPK Used to store data and advance to next MMC TOLL LEVEL OPTIONS DIAL DIGIT TOLL DIAL DIGIT TOLL 0 A 4 E 1 B 5 F 2 C 6 G 3 D 7 H ference supervisor to rejoin a con...

Page 180: ... UP or DOWN key to select COS Press RIGHT soft key to move cursor to toll level 3 Dial toll level e g 2 see above list OR COS CONTENTS 06 TOLL LEVEL C Press UP or DOWN to select new TOLL level OR Press RIGHT soft key to advance to COS options 4 Dial COS option e g DND below COS CONTENTS 06 12 DND YES OR Press UP or DOWN key to select option Press RIGHT soft key to move cursor ...

Page 181: ...RIGHT soft key to return to step 2 6 Press F key to enter MMC 700 if copy of COS to another COS is required COPY COS ITEMS COS 01 COS 10 Refer to MMC 700 in your keyphone system Programming Manual 7 Press TRSF to store and exit OR Press SPK to store and advance to next MMC For full COS Feature Lists refer to your keyphone system Programming Manual MMC 701 DEFAULT DATA TOLL LEVEL ALL COS A ...

Page 182: ...Samsung Programming SVMi 8 Manual MMCs MMC 701 RELATED ITEMS MMC 700 COPY COS CONTENTS MMC 702 TOLL DENY TABLE MMC 703 TOLL ALLOWANCE TABLE TOLL RESTRICTION ...

Page 183: ... Allows the customising of programmable keys on specific keysets and add on mod ules AOMs For keysets keys 1 and 2 are set as CALL keys by default For AOMs all keys are set as DS keys by default Features are selected via the dial keypad For example to assign OHVA the number 6 is pressed three times if a BOSS key is is required press 2 twice for the first letter B and then use the VOLUME UP key to ...

Page 184: ...vance to next MMC HOLD Used to clear previous entry ACTION DISPLAY 1 Press TRSF 722 Display shows 201 KEY MAST 01 CALL1 2 Enter selected station number e g 205 OR 205 KEY MAST 01 CALL1 Press UP or DOWN key to select station Press RIGHT soft key to move cursor 3 Enter selected key number e g 18 OR 201 KEY MAST 18 NONE _ Press UP or DOWN key to select key number Press RIGHT soft key to move cursor ...

Page 185: ...to advance cursor to step 5 to enter extender if required or to return to step 2 5 If required enter key extender OR 201 KEY MAST 18 NONE GPIK03 Press UP or DOWN key to make a selection Press RIGHT soft key to return to step 2 6 Press TRSF to store and exit OR Press SPK to store and advance to next MMC DEFAULT DATA ACCORDING TO SYSTEM TYPE RELATED ITEMS MMC 107 KEY EXTENDER ...

Page 186: ...llows the system wide customising of programmable keys on keysets and add on modules AOMs For keysets keys 1 and 2 are set as CALL keys by default For AOMs all keys are set as DS keys by default Features are selected via the dial keypad For example to assign OHVA the number 6 is pressed three times if a BOSS key is is required press 2 twice for the first letter B and then use the VOLUME UP key to ...

Page 187: ...sary e g 12 BTN SET including AOMs PROGRAM KEYS UP DOWN Used to scroll through options KEYPAD Used to enter selections SOFT KEYS Move cursor left and right SPK Used to store data and advance to next MMC HOLD Used to clear previous entry ACTION DISPLAY 1 Press TRSF 723 Display shows for example TYPE 24 BTN SETS 01 CALL1 2 TYPE 12 BTN SETS 01 CALL1 Press UP or DOWN key to make type selection and pre...

Page 188: ...ss RIGHT soft key to advance cursor to step 5 to enter extender if required OR Press LEFT soft key to return to step 3 5 If required enter extender OR TYPE 12 BTN SETS 03 NONE GPIK03 Press UP or DOWN key to make a selection Press RIGHT soft key to return to step 2 Press LEFT soft key to return to step 3 6 Press TRSF to store and exit OR Press SPK to store and advance to next MMC DEFAULT DATA ACCOR...

Page 189: ...l keypad by pressing number keys For example for OHVA the number 6 would be pressed three times Some or all of the following options may be selected depending on your keyphone system STN DIAL NO Determines the station port dialling nos TRK DIAL NO Determines the trunk port dialling nos AA VD DIAL NO Determines the auto attendant voice dialler port dialling nos MISC DIAL NO Determines the miscellan...

Page 190: ...ation dialling number NTWK LCR DIAL NO Determines LCR access codes when two or more iDCS500 systems are networked to gether VIRT EXT DIAL NO Determines virtual station directory numbers PROGRAM KEYS UP DOWN Used to scroll through options KEYPAD Used to enter selections SOFT KEYS Move cursor left and right SPK Used to store data and advance to next MMC HOLD Used to clear previous entry ...

Page 191: ... make selection and press RIGHT soft key to advance cursor 3 Using table above press dial keys to make se lection DIAL NUMBER PLAN DICT NONE OR Press UP or DOWN key to make selection and press RIGHT soft key to advance cursor 4 Enter digits e g 68 via the dial keypad DIAL NUMBER PLAN DICT NONE 68 5 Press LEFT soft key to enter change and con tinue to make changes OR SAME DIAL EXIST CHANGE Y 1 N 0 ...

Page 192: ...sage appears indicating duplication of access code enter 1 for YES for SAME DIAL EXIST CHANGE Y 1 N 0 change or enter 0 for NO for no change 6 Press TRSF to store and exit OR Press SPK to store and advance to next MMC DEFAULT DATA See your keyphone system Programming Manual RELATED ITEMS ALL PROGRAMS AND FEATURES ...

Page 193: ... MM Month DD Day Version Version number PROGRAM KEYS UP DOWN Used to scroll through options SPK Used to advance to next MMC ACTION DISPLAY 1 Press TRSF 727 Display shows software date and version ROM VERSION 99 04 20 V1 1 2 Press UP or DOWN key to select other installed cards in sequence for example the SLOT7 VER VM 98 10 02 V1 0 SVMi 8 card 3 Press TRSF to exit OR Press SPK to advance to next MMC...

Page 194: ...Samsung Programming SVMi 8 Manual MMCs MMC 727 DEFAULT DATA NONE RELATED ITEMS NONE ...

Page 195: ...system tem numbering plan This must be done at least once but when done the download feature can be turned off to save boot up time and prevent overwriting of the mailboxes CARD RESTART If this option is set to YES the SVMi 8 will immediately restart according to the Down load option specified above PROGRAM KEYS UP DOWN Toggles between YES and NO KEYPAD 0 and 1 will change data and advance to othe...

Page 196: ... CARD RESTART DOWNLOAD YES 2 Dial 0 for NO to set option and advance 3 Display shows VM CARD RESTART CARD RESTART NO 4 Dial 0 for NO to set option and advance 5 Press TRSF to store and exit OR Press SPK to store and advance to next MMC DEFAULT DATA CARD RESTART NO DOWNLOAD YES RELATED ITEMS NONE ...

Page 197: ...e Voice Mail database has been created new boxes can be added Through Voice Mail administration By adding a new mailbox in this MMC A mailbox can be removed using this MMC only if it was created by this MMC A mail box cannot be removed using this MMC if it was created by VM administration If a station that does not have an associated voice mailbox calls the Voice Mail sys tem it will be answered b...

Page 198: ...1 Press TRSF 751 Display shows 741 ASSIGN MAIL BOX 201 YES 2 Dial station number e g 225 OR 741 ASSIGN MAIL BOX 225 YES Press UP or DOWN to scroll the number 3 Press RIGHT soft key to move cursor 741 ASSIGN MAIL BOX 225 YES 4 Dial 0 for NO or 1 for YES OR 741 ASSIGN MAIL BOX 225 YES Press UP or DOWN to select Press RIGHT soft key to return to step 2 5 Press TRSF to store and exit OR ...

Page 199: ...Samsung Programming SVMi 8 Manual MMCs MMC 751 Press SPK to store and advance to next MMC DEFAULT DATA ALL STATIONS YES ALL GROUPS NO RELATED ITEMS NONE ...

Page 200: ...r STN Mailbox MB Voice Mail port Call type all incoming calls I all outgoing calls O or both incoming and outgoing calls B A maximum of eight stations can be assigned at any one time PROGRAM KEYS UP DOWN Used to scroll through options KEYPAD Used to enter selections SOFT KEYS Move cursor left and right SPK Used to store data and advance to next MMC HOLD Used to clear previous entry ...

Page 201: ... and press RIGHT soft key to advance cursor 3 Dial mailbox number e g 341 OR AUTO RECORD STN 302 MB 341 Press UP or DOWN key to make selection and press RIGHT soft key to advance cursor 4 Dial Voice Mail port number e g 519 OR AUTO RECORD PORT 519 CALL I Press UP or DOWN key to select port Press RIGHT soft key 5 Press UP or DOWN key to select call type I O or B e g B and press RIGHT soft key AUTO ...

Page 202: ...Samsung Programming SVMi 8 Manual MMCs MMC 752 6 Press TRSF to store and exit OR Press SPK to store and advance to next MMC DEFAULT DATA MB NONE PORT NONE CALL I RELATED ITEMS NONE ...

Page 203: ...offline In addition any calls to a station forwarded to Voice Mail will not forward they will remain ringing at the fwd from station until answered The destination can be a station number or a group number This destination is also used for the VM alarm MMC 755 PROGRAM KEYS UP DOWN Selects destination station number KEYPAD Selects destination station number SPK Used to store data and advance to nex...

Page 204: ...ss TRSF 753 Display shows VM DEST DEST 500 2 Dial station number e g 213 OR VM DEST DEST 213 Press UP or DOWN to scroll to number 3 Press TRSF to store and exit OR Press SPK to store and advance to next MMC DEFAULT DATA VOICE MAIL DESTINATION 500 RELATED ITEMS VM ALARM ...

Page 205: ...e Mail card when it is removed from the system NOTE This operation should be performed before removing the voice mail card from the keyphone system You cannot halt the voice mail card using MMC 810 Halt Processing PROGRAM KEYS UP DOWN Selects option SPK Used to store data and advance to next MMC HOLD Used to delete an entry ACTION DISPLAY 1 Press TRSF 754 Display shows VM HALT STATUS PROC 2 Enter ...

Page 206: ...key to move cursor 3 Display shows Press UP or DOWN to select YES or NO VM HALT ARE YOU SURE YES YES will take card off line 4 If YES selected display shows VM HALT STATUS HALTED 5 Press TRSF to store and exit OR Press SPK to store and advance to next MMC DEFAULT DATA PROC RELATED ITEMS NONE ...

Page 207: ...asured in percentage of capacity This means that if the value is set for 80 the alarm will be generated when stored data on the hard disk exceeds 80 of the available space The range is 0 99 PROGRAM KEYS KEYPAD Used to enter new threshold value SPK Used to store data and advance to next MMC HOLD Used to delete an entry ACTION DISPLAY 1 Press TRSF 755 Display shows VM ALARM THRESHOLD 80 2 Enter new ...

Page 208: ...Samsung Programming SVMi 8 Manual MMCs MMC 755 3 Press TRSF to store and exit OR Press SPK to store and advance to next MMC DEFAULT DATA 80 RELATED ITEMS NONE ...

Page 209: ... port e g 225 This will dedicate the port for use only as MOH and remove it from the voice mail group Now 225 will show up as a valid music source in MMCs 308 309 and 408 Each MOH source assigned here requires one dedicated SVMi 8 port Note If the first SVMi 8 port is used for VM MOH it must be disabled before boot up since SVMi 8 and the keyphone system use port 1 during boot up to exchange criti...

Page 210: ...USE 3 Press RIGHT soft key to move cursor to next field and press UP or DOWN to select sound file e g 25 SET VMMOH 228 25 4 Press TRSF to store and exit OR Press SPK to store and advance to next MMC DEFAULT DATA ALL PORTS NOT USED FOR SOUND FILE RELATED ITEMS MMC 308 ASSIGN BACKGROUND MUSIC SOURCE MMC 309 ASSIGN STATION MUSIC ON HOLD MMC 408 ASSIGN TRUNK MUSIC ON HOLD SOURCE ...

Page 211: ...ed to reset the current MOH port set in MMC 756 to one of the above options NOTE This MMC must be set to support outgoing calls if off premises notification beeper outbound follow me etc is used PROGRAM KEYS KEYPAD Used to enter new value SPK Used to store data and advance to next MMC HOLD Used to delete an entry UP DOWN Used to select options ACTION DISPLAY 1 Press TRSF 757 Display shows VM IN OU...

Page 212: ...mber OR VM IN OUT 225 IN OUT Press UP or DOWN to select number Press RIGHT soft key 3 Press UP or DOWN to select option VM IN OUT 225 OUT 4 Press TRSF to store and exit OR Press SPK to store and advance to next MMC DEFAULT DATA ALL PORTS IN OUT RELATED ITEMS NONE ...

Page 213: ...gram causes the system to rec ognise the card The card will not be assigned in the system numbering plan so num bers for extensions trunks etc must be assigned in MMC 724 The procedure differs slightly for each type of system as described below PROGRAM KEYS UP DOWN Used to scroll through options KEYPAD Used to enter selections SOFT KEYS Move cursor left and right SPEAKER Used to store data and adv...

Page 214: ... 1 S 1 P N 00 EU PRI EU PRI 3 Enter slot number e g 1 OR Press UP or DOWN key to make selection and press RIGHT soft key C 1 S 1 P N 00 EU PRI EU PRI 4 Press UP or DOWN key to select YES to reset card or NO to stop and press RIGHT soft key C 1 S 1 P N 00 RESET CARD NO 5 Press UP or DOWN key to select YES to continue or NO to stop and press RIGHT soft key C 1 S 1 P N 00 ARE YOU SURE NO 6 Press TRSF...

Page 215: ...2 Enter cabinet number e g 3 OR Press UP or DOWN key to make selection and press RIGHT soft key to move cursor C3 01 INSTALL PRITRK PRITRK 3 Enter slot number e g 5 OR Press UP or DOWN key to make selection and press RIGHT soft key to return to step 2 C3 05 INSTALL DLI DLI 4 Press TRSF to store and exit OR Press SPEAKER to store and advance to next MMC ...

Page 216: ... shows O SLI SLOT O 2SLI O 2SLI 2 Press UP or DOWN key to select slot number EXP 1 SLOT 6DLI 8DLI 3 Press RIGHT soft key to change previous card type EXP 1 SLOT 8DLI 8DLI 4 Press TRSF to store and exit OR Press SPEAKER to store and advance to next MMC DEFAULT DATA NONE RELATED ITEMS MMC 724 DIAL NUMBERING PLAN ...

Page 217: ...n this guide Any questions concerning information presented here should be directed to Samsung Telecoms UK Ltd Samsung Telecoms UK Ltd disclaims all the liabilities for damages arising from the erroneous interpretation or misuse of information presented in this guide Complete Integrated Voice Processing Samsung ...

Page 218: ...nformation Samsung Telecoms UK Ltd reserves the right without prior notice to revise information in this Á Ì Á Ì publication for any reason Samsung Telecoms UK Ltd also reserves the right without prior notice to make any changes in Ñ º design or components of equipment as engineering and manufacturing may warrant Copyright 2002 Samsung Telecoms UK Ltd All rights reserved No part of this manual may...

Page 219: ...your mail box See the SVMi 8 Telephone Keypad Interface diagram for quick reference Your voice mailbox can store private messages offers a number of options for sending or redirecting messages and provides several ways to notify you of new messages or calls This guide can be used by mailbox owners from within the office or from telephones outside the office The basic operation is the same but the ...

Page 220: ...sages 5 Personal Greetings See Personal Greetings 6 Mailbox Administration See Mailbox Administration Personal Services See Personal Services Return to Main Menu 2 Getting Started Using your new SVMi 8 mailbox is as simple as following a few simple spoken instructions First time users should read this user guide as a tutorial You should start with the following steps Access your mailbox As describ...

Page 221: ...he sender has a mailbox on this system 5 Return the call directly to the telephone number that left the message This will work for internal and external callers but Caller ID service is needed to use this feature on an outside call 6 Forward the message and save a copy The subscriber can be selected by dialing the mailbox number nnn using the directory service or you may also add comments and leav...

Page 222: ...er the recipient s mailbox number or if this is not known enter to use the system directory b Record your message at the tone After recording the message you will hear the Send Menu with the following functions 1 Review 2 Continue Recording 3 Discard and Re record 4 Set Message Attributes Delivery Options 5 Schedule Future Delivery 6 Send a Copy to Someone Else Save the Recording Setting Message A...

Page 223: ... to enter an alternate location and set how long the new destination will be active This number may be an internal or external number This is useful if you are frequently travelling or changing the number where you can be reached When Follow Me is activated the transfer will be supervised This means that if the call is not answered at the destination it will be recalled to the owner s mail box 3 C...

Page 224: ...kload Management 2 Stored Telephone Numbers 3 Weekly Availability Schedule 4 5 Place a Direct Call 6 7 Personal Admin Cancel Executary 8 Pause Resume 0 Play Options 9 Record a Reminder Personal Services 1 Message Alert 2 Pager Notification 3 Deleted Messages 4 Undelivered Messages 5 Auto Play New Messages 6 Auto Play Message Information 7 Cancel Executary 8 Pause Resume 0 Play Options 9 Broadcast ...

Page 225: ...ill play to callers for all Call Coverage Conditions No Answer Busy Blocked Night and Rejected Caller In this case the salu tation part of the greeting should be very general 13 5 PERSONAL GREETINGS The options available in this menu will be determined by your System Administrator and not all of them may be available to you In the simplest systems only a mailbox greeting will be available Addition...

Page 226: ...h message is left in your voice mailbox From the Mailbox Main Menu press 6 for Mailbox Administration Press 2 for pager notification There are four options available to you Press 1 to toggle pager notification on and off Press 2 to set the schedule when you would like to be paged Press 3 to be notified on urgent messages only Press 4 to set the pager phone number 3 Undelete When this function is a...

Page 227: ... and record your name Each of these features must be allowed by the System Administrator 1 Workload Management Allows you to group your reminders as Commitments Follow Ups or Tasks for better organization You may further define these as Active or Pending pending means scheduled for future delivery 16 2 Stored Numbers Allows you to enter up to 9 stored phone numbers The first five of these are used...

Page 228: ...ues to leave a message normally Pick up the handset and monitor privately Press ANS RLS to answer the call using the handset or speaker NOTE If you do not want to hear your personal greeting during this process you can turn on AME BGM in MMC 110 at your keyset This will play background music at your keyset instead of your personal greeting Personal Administration Settings This menu allows you to s...

Page 229: ...y call forward rewind pause fast forward change the volume get message information or help Viewing Mailbox Contents If you have new messages in addition to the Message Waiting Light you will be able to use the keyset displays and soft keys to communicate with the SVMi 8 AME Password If your keyset has AME PASSWORD MMC 110 set to YES you must enter your station password to listen to messages being ...

Page 230: ...Samsung Telecoms U K Limited Brookside Business Park Greengate Middleton Manchester M24 1GS ...

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