English
_123
●
appen
DiX
PROBLEM
SOLUTION
<Motion detection> of <Event>
is set to <Enable>, but no
notification e-mail reaches me
even when a motion event had
occurred.
y
Verify the settings in the following sequence:
A. Check <Data & Time> settings.
B. The <Motion detection> should be set to <Enable>.
C. Check if the <E-mail> option of <Event setup> menu is checked to
use.
No signal is found at the Alarm
Output port even when an
intelligent video analysis event is
generated.
y
Check alarm output port settings.
Cannot record into the Micro SD
memory card.
y
Check if the memory card is defective.
Micro SD memory card is inserted
but the camera does not operate
properly.
y
Check if the memory card is inserted in the proper direction. Operation
of memory card that is formatted by other devices is not guaranteed with
this camera unit
y
Format the memory card again in <Setup>
<Event>
<Storage>
menu.
Cannot record in the NAS.
y
Confirm that the information registered in the NAS is correct.
It reports that NAS setting has
failed.
y
Confirm that the IP address of the NAS is valid.
y
Confirm that the ID/password of the NAS is valid.
y
Confirm that you can access the folder designated as the default folder
using the ID of the NAS.
y
Confirm that the NAS SMB/CIFS items are unchecked.
y
Confirm that the NAS IP address and the camera IP address are in the
same format.
ex) The NAS & camera subnet mask initial value is 255.255.255.0.
If the IP address is 192.168.20.32 then the NAS IP address should be in
the range of 192.168.20.1~192.168.20.255.
y
Check whether you tried to access as another user without formatting the
default folder saved or used.
y
Confirm that you used recommended NAS equipment.
