Samsung SmartThings Hub, User Manual, Page: 20 / 61

Appendix
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The call or the Wi-Fi connection is often disconnected
•
Ensure the Wi-Fi is working properly.
•
Ensure that the SmartThings Station is not blocked by other devices.
•
Restart your SmartThings Station to clear any temporary software bugs.
•
Ensure that your SmartThings Station’s software is updated to the latest version.
•
If you are still having trouble after trying these tips, contact a Samsung Service
Center or an authorized service center.
The SmartThings Station cannot connect to mobile device
You cannot connect in a Wi-Fi environment with a firewall installed. If your mobile device
is connected to Wi-Fi with a firewall enabled, reconnect to Wi-Fi with a firewall disabled
and try again.
A smart home device does not work
•
Ensure the device you want to run is registered in the SmartThings app.
•
Ensure the device is connected to your SmartThings Station on the SmartThings
Station card in the SmartThings app.
•
Turn off the SmartThings app on your mobile device and try running it again.
Managing the SmartThings Station
•
Use a soft, dry cloth to remove any foreign substances from the SmartThings
Station. If this does not work, remove the foreign substances using the adhesive
surface of plastic tape, a plastic brush, or fabric that has been completely wrung out.
•
Keep the SmartThings Station dry. Prevent liquid from coming into contact with or
entering the SmartThings Station.
•
When you will not be using the SmartThings Station for a long time, unplug the wall
charger from the electric socket.
English
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