Appendix
137
The battery does not charge properly (For Samsung-approved
chargers)
•
Ensure that you connect the Galaxy Watch Active to the wireless charger and connect the
dock to the charger properly.
•
Visit a Samsung Service Centre and have the battery replaced.
The battery depletes faster than when first purchased
•
When you expose the Galaxy Watch Active or the battery to very cold or very hot
temperatures, the useful charge may be reduced.
•
Battery consumption increases when you use some apps.
•
The battery is consumable and the useful charge will get shorter over time.
Your Galaxy Watch Active is hot to the touch
When you use apps that require more power or use apps on your Galaxy Watch Active for an
extended period of time, your Galaxy Watch Active may feel hot to the touch. This is normal
and should not affect your Galaxy Watch Active’s lifespan or performance.
If the Galaxy Watch Active overheats or feels hot for a prolonged period, do not use it for a
while. If the Galaxy Watch Active continues to overheat, contact a Samsung Service Centre.
Your Galaxy Watch Active cannot find your current location
The Galaxy Watch Active uses your mobile device’s location information. GPS signals may be
obstructed in some locations, such as indoors. Set the mobile device to use Wi-Fi network to
find your current location.
Data stored in the Galaxy Watch Active has been lost
Always make backup copies of all important data stored in the Galaxy Watch Active.
Otherwise, you cannot restore data if it is corrupted or lost. Samsung is not responsible for
the loss of data stored in the Galaxy Watch Active.
