Troubleshooting
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The battery depletes faster than when first purchased
•
When you expose the Gear to very cold or very hot temperatures, the useful charge may
be reduced.
•
Battery consumption increases when you use some features.
•
The battery is consumable and the useful charge will get shorter over time.
Your Gear is hot to the touch
When you use features that require more power or use features on your Gear for an extended
period of time, your Gear may feel hot to the touch. This is normal and should not affect your
Gear’s lifespan or performance.
A connection is not established when you connect the Gear to a
computer
•
Ensure that the USB cable you are using is compatible with your Gear.
•
Ensure that you have the proper driver installed and updated on your computer.
•
If you are a Windows XP user, ensure that you have Windows XP Service Pack 3 or higher
installed on your computer.
•
Ensure that you have Samsung Kies installed on your computer.
Data stored on the Gear has been lost
Always make backup copies of all important data stored on the Gear. Otherwise, you cannot
restore data if it is corrupted or lost. Samsung is not responsible for the loss of data stored on
the Gear.
A small gap appears around the outside of the Gear case
•
This gap is a necessary manufacturing feature and some minor rocking or vibration of
parts may occur.
•
Over time, friction between parts may cause this gap to expand slightly.
