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Troubleshooting
Before contacting a Samsung Service Centre, please attempt the following solutions. Some
situations may not apply to your Gear.
Your Gear does not turn on
When the battery is completely discharged, your Gear will not turn on. Charge the battery
completely before turning on the Gear.
The touch screen responds slowly or improperly
•
If you attach a protective cover or optional accessories to the touch screen, the touch
screen may not function properly.
•
If you are wearing gloves, if your hands are not clean while touching the touch screen,
or if you tap the screen with sharp objects or your fingertips, the touch screen may
malfunction.
•
The touch screen may malfunction in humid conditions or when exposed to water.
•
Restart your Gear to clear any temporary software bugs.
•
Ensure that your Gear software is upgraded to the latest version.
•
If the touch screen is scratched or damaged, visit a Samsung Service Centre.
Your Gear freezes or has fatal errors
If your Gear freezes or hangs, you may need to close features and turn on the Gear to regain
functionality. If your Gear is frozen and unresponsive, press and hold the Power button for
more than 7 seconds to reboot.
If this does not solve the problem, perform a factory data reset. On the Menu screen, tap
Settings
→
Reset device
→
. Before performing the factory data reset, remember to make
back-up copies of all important data stored on the Gear.
If the problem is still not resolved, contact a Samsung Service Centre.
