Troubleshooting
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Another Bluetooth device cannot locate your Gear
•
Ensure that the Bluetooth wireless feature is activated on your Gear.
•
Reset your Gear and try again.
•
Ensure that your Gear and the other Bluetooth device are within the Bluetooth
connection range (10 m). The distance may vary depending on the environment the
devices are used in.
If the tips above do not solve the problem, contact a Samsung Service Centre.
A Bluetooth connection is not established or your Gear and the
mobile device are disconnected
•
Ensure that the Bluetooth feature on both devices is activated.
•
Ensure there are no obstacles, such as walls or electrical equipment, between the devices.
•
Ensure that the latest version of the Android Wear app is installed on the mobile device.
•
Ensure that your Gear and the other Bluetooth device are within the Bluetooth
connection range (10 m). The distance may vary depending on the environment the
devices are used in.
•
Restart both devices and launch the Android Wear app on the mobile device again.
The battery icon is empty
Your battery is low. Recharge the battery.
The battery does not charge properly (For Samsung-approved
chargers)
•
Ensure that you place the Gear on the charging dock and connect the dock to the
charger properly.
•
If the charging terminals are dirty, the battery may not charge properly or the Gear may
turn off. Wipe both gold-coloured contacts and try charging the battery again.
•
The battery is not user-replaceable. To have the battery replaced, visit a Samsung Service
Centre.
