Samsung SF-340 User Manual Download Page 29

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4.4

Erasing old messages you’ve heard

The memory of your machine fills up as messages are recorded. Make room for new messages by erasing old

messages that you have already listened to. If the memory becomes full while recording, your machine beeps a

warning and disconnects the line. The machine will not function as an answering machine unless you make

space by erasing unwanted recorded messages. This is why you should erase old messages.

To erase a selected message

Press

Erase

while the message is playing.

• BE CAREFUL! Once you have pressed

Erase

while a message is playing, there’s no way to cancel or recover it.

• The selected message is erased and

Erasing

is displayed.

To erase all recorded messages

Press

Erase

. The display asks if you want to erase ALL messages.

Press

Enter

if you’re sure.

• All messages in memory are erased while

Erasing

is displayed.

• If you do not want to erase all messages, press

Stop/Clear

when asked and the machine returns to Standby Mode.

Summary of Contents for SF-340

Page 1: ...P N JB68 00903A Rev 4 00 ...

Page 2: ...ine should never be placed on near or over a radiator heater air conditioner or ventilation duct 8 Do not allow anything to rest on the power or telephone cords Do not locate your fax machine where the cables may be damaged by people walking on them Do not place the machine where the power or telephone cord may be bent Any case of above may cause the hazardous result or malfunction 9 Do not overlo...

Page 3: ...hose controls covered by the operating instructions Improper adjustment of other controls may result in damage and may require extensive work by a qualified service technician to restore the prod uct to normal operation 15 Avoid using this fax machine during a lightning storm There may be a remote risk of electric shock from lightning If possible unplug the AC power and telephone for the duration ...

Page 4: ...ebook 2 3 Searching for a particular first letter 2 4 Redialling 2 4 To redial the last number called 2 4 To redial the number in memory 2 4 To find a number received via the Caller ID service 2 4 Chapter 3 The Fax Machine Sending a fax 3 2 Loading documents 3 2 Acceptable documents 3 2 Setting document resolution and contrast 3 3 Sending a fax manually 3 3 Sending a fax automatically 3 3 Automati...

Page 5: ...notifcation SF 345TP only 5 6 Chapter 6 Special Features Inserting a pause 6 2 Using Recall R or Flash 6 2 Using Caller ID 6 2 Using the Mute 6 3 To mute a call 6 3 To release the mute 6 3 Recording a conversation SF 345TP only 6 3 Sound setup 6 3 User reports 6 4 To print a report 6 4 Re Printing faxes 6 5 Registering deleting the junk fax numbers 6 5 Entering junk fax setup mode 6 5 Using Short ...

Page 6: ...e cartridge carrier contacts 8 6 LCD error messages 8 7 Fixing Problems 8 9 Fax problems 8 9 Print quality problems 8 10 Paper feeding problems 8 10 Clearing jams 8 11 Document jams during transmission 8 11 Paper jams during printing 8 11 Chapter 9 Appendix Specifications 9 2 A sample of ITU 1 chart reduced to 60 5 9 3 Font List for Print 9 4 Font List for LCD 9 5 Replacing the fitted plug UK 9 6 ...

Page 7: ...vi ...

Page 8: ...cribes the preliminary setup procedure A full installation instruction is explained in the separate Installation Guide If you are installing or reinstalling the machine from the beginning refer to the Installation Guide provided with the machine ...

Page 9: ...modes TEL FAX AUTO TAM1 Telephone Answering Machine and DRPD Broadcasting to send the same document to multiple destinations Delayed FAX to send the document at a later time Send Receive Polling Last 10 number redial Report management sending confirmation Journal report and Phonebook etc Receive short messages Stored FAX to send the document without original document My Favorites Wake up Sound Fea...

Page 10: ...amiliarise yourself with your new machine by looking at the pictures on the next few pages Front view2 Rear view 2 Note that all of illustrations on this User Guide are from SF 345TP so some parts may be different from your machine AC Power Socket USB Connector SF 345TP Only Document Guide Dust Cover Document Tray Paper Support Paper Guide Handset Document Out Tray Connect extension phone or TAM h...

Page 11: ...y Switches the TAM mode on off It lights when in TAM Mode and blinks when a new message is received SF 345TP only Used to repeat the current message or to skip back to the previous one SF 345TP only Used to skip forward to the next message Number keypad Dial numbers manually as you would usually do with the telephone or enter letters while setting up your machine Symbols Used to enter special char...

Page 12: ...achine uses a variety of papers including Xerographic paper Bond paper Dual purpose paper Because all paper varies in physical characteristics you can receive mixed results from different packages of paper even though the packages contain the same type of paper If you encounter undesirable results try the other side of the paper a different type or another package of the same kind of paper DO NOT ...

Page 13: ... want by pressing or and then press Enter You can scale the document from 50 to 150 by selecting a pre defined rate The default rate is 97 8 Choose if you want to collate document When collation is selected you need to select the sorting order Normal Reverse 9 Press Enter when all options have been selected When the machine runs out of paper Load paper and press Enter appears in the display Supply...

Page 14: ...cted You can enter up to 20 digits and include special characters space plus sign etc To enter a delimiter press To enter plus symbol press If you enter a wrong number use or to move to the number and correct it 5 Press Enter when finished 6 Press Enter when the display shows Fax Name 7 Enter the fax name up to 40 characters by using the number keypad You can include special characters space plus ...

Page 15: ...ng volume Adjust it as you prefer Press Scroll Volume with machine in standby Whenever you press the button different ring is ringing The volume 0 indicates that the machine will not ring when the call is received Adjusting speaker volume When you are speaking via the speaker phone you can adjust the volume as you follows 1 Press Speaker Phone or On Hook Dial You can adjust it when you are talking...

Page 16: ...CHAPTER 2 PROGRAMMING AND DIALLING ...

Page 17: ...d to pick up the handset Speak into the microphone on the Control Panel when the call is answered Phonebook dialling There are two types of Phonebook dialling One Touch and Speed dial The way to programme numbers into memory is the same for both but how you dial stored numbers is different To One Touch dial you just press and hold a number 0 9 on the keypad and the number will be dialled To Speed ...

Page 18: ...ry option the machine will first dial and then send a fax if you set the resolution to Super Fine Speed dialling 1 Press Speed 2 Enter a two digit speed dial location number 3 Press Enter to dial the number The display briefly shows the name or number and the number is then automatically dialled You hear the dialling process through the speaker When the remote fax machine answers the machine scans...

Page 19: ...ber stored the machine will beep 2 Speak into the microphone when the call is answered Pick up the handset if you are an SF 340 user To redial the number in memory 1 Press and hold Redial Pause for about two seconds 2 Select Recent Numbers and press Start Fax The display shows the most recent numbers 3 Press or to find the number you are dialling 4 Press Start Fax when the correct number appears I...

Page 20: ...CHAPTER 3 THE FAX MACHINE ...

Page 21: ...t doesn t feed cor rectly open the Control Panel remove the document and try loading it again 3 Choose the proper resolution and contrast by pressing Rcv Mode Darkness and Resolution respectively Acceptable documents For multiple sheets all pages of the document must be the same size and paper type DO NOT try to send documents that are wet covered with wet ink or paste wrinkled curled or folded to...

Page 22: ...y using memory broadcasting delayed tx for example SUPER FINE will be changed back to FINE even though you selected SUPER FINE 3 Press Rcv Mode Darkness as many times as you want to adjust the darkness NORMAL works well for normal handwritten typed or printed documents LIGHTEN works with very dark print DARKEN works with light print or faint pencil markings PHOTO is used when faxing photographs or...

Page 23: ...y by selecting either FAX or AUTO Mode Reception mode Your model How it works Reference section FAX All The machine answers an incoming call and immediately goes into receive mode expecting a fax to be received Receiving in FAX mode on page 3 5 TEL The automatic fax reception is turned off You can receive a fax only by manually pressing Start Fax Receiving in TEL mode on page 3 5 AUTO Your fax mac...

Page 24: ...es into receive mode If the machine does not sense a fax signal it will continue ringing to tell you it is a phone call You should pick up the handset to answer the call or it will switch to automatic reception mode after approximately 25 seconds Receiving in TAM mode To use this receiving mode you need to have an answering machine attached To set the machine to TAM Mode press Rcv Mode Darkness re...

Page 25: ...telephone line to answer several different telephone numbers To receive a fax in DRPD mode you should first set DRPD and activate it Once you have activated DRPD mode it can be one of the receiving modes which can be selectable by pressing the Rcv Mode Darkness button as FAX TEL and AUTO To set up DRPD see DRPD Mode on page 6 10 Press Rcv Mode Darkness repeatedly until DRPD Mode appears in the dis...

Page 26: ... will learn how to check your TAM greeting message monitor incoming calls play erase messages and access your machine from a remote telephone All the instructions in this chapter assume that your fax machine is set to TAM Mode The SF 345TP uses electronic memory as a recording medium Recording time is dependent on the content of the message The total recording time TAM OGM ICM is about 15 minutes ...

Page 27: ...recorded Then it displays the elapsed time as the message plays back automatically Checking your TAM message The TAM message plays back when your machine is in TAM Mode and receives a call Press OGM The display shows the time when the message was recorded The display then counts down the seconds as the message is playing back Monitoring an incoming call Call Monitoring is useful for screening call...

Page 28: ...e counts down as the message plays back Playing back all messages Press and hold Play Record until you hear a beep All the messages are played back The display briefly shows recorded time of each message then plays ALL the messages recorded When the display reads 50s 01 03 01 is the number of the caller message currently being played and 03 is the total number of caller messages in memory 50s is t...

Page 29: ...orded messages This is why you should erase old messages To erase a selected message Press Erase while the message is playing BE CAREFUL Once you have pressed Erase while a message is playing there s no way to cancel or recover it The selected message is erased and Erasing is displayed To erase all recorded messages 1 Press Erase The display asks if you want to erase ALL messages 2 Press Enter if ...

Page 30: ...remote session If you don t enter 0 your machine might not hang up for several minutes Using remote commands The chart below describes which Remote Code you have to enter for remote operation Code Operation 0 Exits remote control mode 1 Skips a message backward The machine skips the current message and plays the previous one 2 Plays back new messages The machine beeps and plays all new messages If...

Page 31: ...4 6 ...

Page 32: ...chapter you will learn how to use the advanced fax features of your machine For example how to send the same documents to many different locations Broadcasting or how to set up your machine to send faxes at a preset time Delayed Fax ...

Page 33: ...an set your machine to send a fax at a later time when you will not be present Normally it is cheaper to send a fax at night because telephone rates are lower than they are during the day 1 Turn the document face down and feed it into the machine 2 Press Menu repeatedly until ADVANCED FAX appears and press Enter 3 Select Set Delayed Fax by pressing or and press Enter 4 Enter the fax number You can...

Page 34: ...rites Deleting stored documents 1 Press My Favorites repeatedly and press Enter when Delete appears 2 You can select one or all to delete the stored documents 3 Select the document to deleted by pressing or and when the correct document ID is displayed Press Enter The document will be deleted Sending stored documents 1 Press My Favorites repeatedly and press Enter when Send appears 2 Select the do...

Page 35: ...ll code is preset to 0000 at the factory which represents no poll code When it is polled the page in memory will be deleted automatically and receiving mode returns to the state before setting polling To cancel Send Polling see To cancel the scheduled job on page 5 4 Setting receive polling 1 Lift the handset or press Speaker Phone or On Hook Dial and enter the telephone number of the remote machi...

Page 36: ...eturns to Standby Mode and FWD will appear in the display at Fax Forward start time and every fax will be forwarded to your new location till the end time During forwarding time the receive mode temporarily changes to Message forwarding SF 345TP only When you re out of the office or home and you want to be notified whenever there s a new message left on your machine you need to use the Message For...

Page 37: ...ce by pressing or and press Enter The display shows Off or On whenever you press or Off disables auto fax notice On dials the number and leaves the voice message to notify the new fax 3 Press Enter after selecting On 4 Enter the telephone number and press Enter If you have ever recorded a Fax auto notice OGM before the machine asks if you want to change If there is no recorded OGM the machine asks...

Page 38: ...CHAPTER 6 SPECIAL FEATURES ...

Page 39: ...and you want to transfer it to someone else press Recall and dial the number of that other person This may not work with some phone systems Refer to your telephone s instruction manual for more information The recall is of Time break type 1 Press Recall when you are on the telephone 2 Enter the phone number to transfer it to someone else In UK you may have some problems when you try to use BT serv...

Page 40: ...enience for your purpose To record the conversation Press Play Record while you are speaking The machine starts to record the conversation and recording time is unlimited before memory is full The recorded conversation will be treated as an ICM To stop recording Press Stop Clear to stop recording Sound setup You can set the alarm key and wakeup sound 1 Press Menu repeatedly until SETUP SOUND appea...

Page 41: ...ation results Set up your machine as described in Sending Confirm on page 6 9 to automatically print Sending Confirm Manual Automatic Schedule Inform This report shows the document currently stored for Delayed FAX and Send Polling along with the operation number starting time and type of operation etc Manual System Data This report shows the status of the User Options After you have changed any se...

Page 42: ...the junk fax numbers Provided you have entered a junk fax number and activated the Caller ID option by selecting On w Junk Fax your machine will not receive any faxes those entered numbers To set up the Caller ID see Using Caller ID on page 6 2 Entering junk fax setup mode 1 Press Menu repeatedly until SETUP SYSTEM appears and press Enter 2 Select Set Junk Fax No 3 Press Enter and follow the instr...

Page 43: ... can save up to 30 messages Messages will not be lost even if power is disrupted Printing SMS messages You can print messages received from other machines 1 Press Menu repeatedly until SHORT MESSAGE appears and press Enter 2 Select Print Message by pressing or and press Enter 3 Select Print One by pressing or and press Enter 4 The list of messages received appears Select one by pressing or and pre...

Page 44: ...r machine is capable of receiving SMS text messages from any SMS capable device Prior to receiving SMS messages you must subscribe to the Caller Display Service on the line that the facsimile device is to be connected Please contact your telecoms provider to have this service enabled Having subscribed to the Caller Display Service your machine must be registered with your telecoms provider The Def...

Page 45: ... 3 Select Y and press Enter when the machine asks if you are sure The types of information you can clear are User options Your fax machine has various user selectable features These options are preset at the factory but you may need to change them To find out how the options are currently set print the System Data List For more information on printing a report see To print a report on page 6 4 Set...

Page 46: ...ted in actual size on two or more sheets Discard Size If you turn the Automatic Reduction feature off you can set the fax machine to discard any excess image at the bottom of the page when receiving a document as long as or longer than the paper loaded in your machine If the incoming fax is out of the margin you have set it will be printed on two sheets of paper Enter the desired Discard Size in m...

Page 47: ...cted to the line from PABX Private Automatic Branch eXchange you need to enable this option by selection On a SF 340only b Error Correction Mode c This option may not work when connected to a PABX d Distinctive Ring Pattern Detection e One or more options may not appear in the display depending on your country If so it is not applicable to your machine Options Suboption Save Charge Lets you dial i...

Page 48: ...CHAPTER 7 USING PRINTING This chapter is only for SF 345TP users ...

Page 49: ...ter Software For Windows 98 Me 2000 XP users cancel the New Hardware Found screen when the computer boots up Make sure that your machine is plugged in and connected to your computer s USB port before installing software from the CD 1 Insert the supplied CD into your CD ROM drive The CD should automatically run and the opening window appear If the installation window does not appear click Start and...

Page 50: ...ommended for most users Custom Allows you to choose the language of the software you want to install After selecting the language and the printer click Next 4 After the installation is finished to register yourself as a user of a Samsung Printers appears Select the check box and click Finish You are now accessed to the Samsung web site Otherwise just click Finish 5 The windows asking you to restar...

Page 51: ...s Default For Windows 2000 XP select Set as Default Printer Reinstalling Software Reinstalling is required if your installation fails or the software does not work properly 1 You can select Start Programs Samsung SF 340_CF 340Series Maintenance Otherwise Insert the supplied CD ROM into your CD ROM drive 2 Click Repair If your machine is not connected to the computer the Connect Samsung SF 340_CF 3...

Page 52: ...is procedure describes the general steps required for printing from various Windows applications The exact steps for printing a document may vary depending on the application program you are using Refer to the user s guide of your software application for the exact printing procedure The following steps describe the typical process to print from Windows 1 Ensure that your machine is properly conne...

Page 53: ... allows you to choose the size of the paper loaded in the tray Click the Features tab The Orientation option allows you to select the direction in which information is printed on a page Portrait prints across the width of the page letter style Landscape prints across the length of the page spreadsheet style If you want to print the page mirror view check the Mirror Image box The Multi Pages per Sh...

Page 54: ...340_CF 340Series printer Click the right mouse button on the printer icon and For Windows 98 Me select Properties For Windows 2000 XP select Printing Preferences Change the settings on each tab and click OK Cancelling a Print Job There are two ways to cancel a print job To stop a print job from the control panel Press Stop Clear Your machine finishes printing the page that is moving through the ma...

Page 55: ...7 8 ...

Page 56: ...CHAPTER 8 CARE AND MAINTENANCE ...

Page 57: ...Roller there is a bushing that is secured with a small tab Push the tab slightly inward then rotate towards you Then pull up the right hand part to take it out 3 Wipe the roller surface with a soft cloth dampened with water 4 Clean the ADF Rubber piece at the back of the Control Panel too 5 Carefully wipe the Scanning Glass with a soft dry cloth If the glass is very dirty first wipe it with a slig...

Page 58: ... Panel and Cartridge Compartment cover 4 Push down the cartridge and remove it 5 To load the cartridge insert the cartridge below the metal clip and pointing down at the front When the cartridge is pushed to the back of the cartridge carrier lift the front of the cartridge up until it clicks into place If the cartridge moves loosely in the Carrier it has not clicked into place Repeat this step 6 R...

Page 59: ... which represents the straightest line and press Enter Ink level view Your machine allows you to check the amount of ink remaining To view the current ink level 1 Press Menu repeatedly until MAINTENANCE appears and press Enter 2 Scroll to View Ink Level by pressing or and press Enter The machine displays a fractional number For examples 1 8 means that ink is low and you need to replace the cartrid...

Page 60: ...ge The warranty will not cover damage caused by using refilled cartridges Cleaning the cartridge To maintain good printing quality we recommend you occasionally wipe the Print Nozzles and Contacts as described below Wiping the print nozzles and contacts When the print is not clear or dots are missing the problem may be caused by dried ink on the Print cartridge nozzles Print cartridge contacts Pri...

Page 61: ...gged the power cord from the machine all data will be lost 1 Press Cartridge Change 2 Open the Control Panel and Cartridge Compartment Cover and remove the cartridge 3 Remove the print cartridge 4 Unplug the power cord from the electrical outlet of the rear of the machine 5 Clean the Cartridge Carrier contacts with clean and dry cloth 6 Plug in the power cord and reinstall the cartridge ...

Page 62: ...y TAM SF 345TP only ICM Memory Full The voice memory is full No more caller s messages can be recorded Total recording time is about 15 minutes TAM SF 345TP only Ink Low Install new ink cartridge The print cartridge has run out of ink To install a new Print Car tridge see Replacing the print cartridge on page 8 3 Although this message is displayed you can make a copy or print a report But stored d...

Page 63: ...e is no number assigned to the One Touch or two digit Speed number Telephone Poll Code Error The remote user entered wrong poll code Fax Poll job exists already You have programmed a polling send Cancel scheduled job and try again Fax Polling Error Check remote site The machine you want to poll is not ready to answer your poll The person you are polling should have loaded their fax machine with a ...

Page 64: ...ay You may have hung up the handset before you pressed Start fax Check if the machine to which you are sending can receive your fax You cannot poll another machine The fax machine you are polling may be using a poll code The fax you received has blank bits on it The machine sending to you may be faulty A noisy phone line can cause line errors Check your machine by making a copy Spots or lines miss...

Page 65: ...Clean the print cartridge see Cleaning the car tridge on page 8 5 Improperly formed or misaligned characters Clean the print cartridge see Cleaning the cartridge on page 8 5 Abnormal black horizontal lines Clean the cartridge carrier see Cleaning the cartridge carrier contacts on page 8 6 Problem Solution Paper is jammed during printing Clear paper jam as described in Paper jams during printing on...

Page 66: ... clicks into place Paper jams during printing If the fax paper jams while you are receiving or printing Remove jammed paper and press Stop Clear appears in the message If the paper is jammed in the Received Paper Output Area 1 Remove the jammed paper by pulling it out smoothly in the direction of the arrow as shown If the paper tears when it is being removed check to ensure that no small pieces ha...

Page 67: ...8 12 ...

Page 68: ...CHAPTER 9 APPENDIX ...

Page 69: ...200dpi PC print SF 345TP only Mono 600 x 600dpi Copy Mono 600 x 300dpi Colour copy is not supported Faxing Standard 203 x 98dpi Fine 203 x 196dpi Super Fine 203 x 392dpi ADF 10 sheets 0 075 0 12mm thick ASF 50 sheets 70g m2 90g m2 ECM mode YES Grey scale 64 Greyscales User memory capacity 1 25Mbytes capable of 100 pages at 4 print duty on A4 SF 345TP 500 Kbytes capable of 40 pages at 4 print duty ...

Page 70: ...A PPENDIX 9 3 A PPENDIX A PPENDIX A PPENDIX A PPENDIX A PPENDIX A PPENDIX A PPENDIX A sample of ITU 1 chart reduced to 60 5 ...

Page 71: ...9 4 Font List for Print ...

Page 72: ...A PPENDIX 9 5 A PPENDIX A PPENDIX A PPENDIX A PPENDIX A PPENDIX A PPENDIX A PPENDIX Font List for LCD ...

Page 73: ...d in your plug do the following You must connect the blue wire to the pin which is marked with the letter N or coloured black You must connect the brown wire to the pin which is marked with the letter L or coloured red You must have a 5 amp fuse in the plug adaptor or at the distribution board The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted tha...

Page 74: ...btained from your Samsung Electronics Co Ltd representative EC Certification Certification to 1999 5 EC Radio Equipment Telecommunications Terminal Equipment Directive FAX This Samsung product has been self certified by Samsung for pan European single terminal connection to the analogue public switched telephone network PSTN in accordance with Directive 1999 5 EC The product has been designed to w...

Page 75: ...9 8 ...

Page 76: ...AX machine and the equipment experiencing interference Cable TV amplifiers and splitters are extremely prone to interference Be certain that they are as far as possible from the FAX machine and its AC power and telephone cords Replace twin lead antenna wire with shielded coaxial cable and use proper connectors and adaptors Turn or relocate the receiving antenna In most cases this is easily done by...

Page 77: ...cal the company may temporarily cease service providing that they a Promptly notify the customer b Give the customer an opportunity to correct the equipment problem c Inform the customer of the right to bring a complaint to the Federal Communication Commission pursuant to procedures set out in FCC Rules and Regulations Subpart E of Part 68 You should also know that Your Samsung FAX machine is not ...

Page 78: ...2 8 3 8 5 8 6 8 11 D default printer 7 5 delayed fax 1 2 3 3 5 1 5 2 6 4 8 6 8 7 dialling 1 2 1 4 2 4 3 4 8 8 discard size 6 9 E ECM mode 6 9 9 2 F fax auto notice OGM 5 6 fax forward 5 5 feeder 1 2 1 5 1 6 2 3 3 2 3 3 8 8 8 10 H help use 7 7 howler action 6 10 I ICM record time 6 10 image TCR 6 9 6 10 ink save mode 1 8 installing softwar MFP driver 7 2 ITU 1 chart 9 2 9 3 J junk fax 6 2 6 4 6 5 6...

Page 79: ...7 8 9 resolution 1 6 2 3 3 2 3 3 6 10 9 2 ring volume 1 8 rings to answer 3 5 6 9 6 10 S save charge 6 10 scan driver install 7 2 scanning glass 8 2 scheduled job 5 4 6 4 8 6 8 7 8 8 search 1 4 2 3 2 4 send from memory 2 3 3 3 6 9 sending confirm 3 3 6 4 6 9 setting date and time 1 6 setting fax number 1 7 shading 8 4 8 7 short message service 6 6 silence action 6 10 silent mode 6 10 smart fax 5 3...

Page 80: ...om latin ECUADOR 1 800 10 7267 www samsung com latin EL SALVADOR 800 6225 www samsung com latin GUATEMALA 1 800 299 0013 www samsung com latin JAMAICA 1 800 234 7267 www samsung com latin PANAMA 800 7267 www samsung com latin PUERTO RICO 1 800 682 3180 www samsung com latin REP DOMINICA 1 800 751 2676 www samsung com latin TRINIDAD TOBAGO 1 800 7267 864 www samsung com latin VENEZUELA 1 800 100 53...

Page 81: ...02 0000 www samsung com ur AUSTRALIA 1300 362 603 www samsung com au CHINA 800 810 5858 010 6475 1880 www samsung com cn HONG KONG 2862 6001 www samsung com hk INDIA 3030 8282 1600 1100 11 www samsung com in INDONESIA 0800 112 8888 www samsung com id JAPAN 0120 327 527 www samsung com jp MALAYSIA 1800 88 9999 www samsung com my PHILIPPINES 1800 10 SAMSUNG 7267864 www samsung com ph SINGAPORE 1800 ...

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