4. Troubleshooting
► Error Code
M2-1111 / M2–1114
► Error message
Jam inside of machine
► Symptom
A paper jam was detected at the feed sensor.
► Troubleshooting method
1) Remove the jammed paper.
If the error persists, check the followings.
2) Check if there is any obstacles or contamination in the paper path. If yes, clean or remove it.
3) Check if the feed sensor harness is connected properly. Reconnect the harness.
4) If the feed sensor is defective, replace it.
5) Check if the feed roller is contaminated or worn out. If yes, replace it.
6) Check the main drive unit operation. If necessary, replace the main drive unit.
► Error Code
M2-2210 / M2–2310
► Error message
Jam inside of duplex
Jam bottom of duplex
► Symptom
A paper jam was detected in the bottom of duplex.
► Troubleshooting method
1) Remove the jammed paper.
2) Remove the contamination or obstacles in the paper path.
3) If this jam error occur continually, replace the duplex unit.
4) Check if the duplex motor harness is connected correctly. Reconnect the harness.
5) If the duplex motor operation is abnormal, replace it.
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