4. Troubleshooting
4.7.2. Error Code and Troubleshooting
Messages appear on the control panel display to indicate the machine’s status or errors.
NOTE
Some messages may not appear on the display depending on the options or models.
Error Code
Error Message
Troubleshooting Page
11-2T11
Paper mismatch Tray 1 Load [A4] [Plain] Continue
⊙
Cancel X
P.4–37
11-2T21
Paper mismatch Tray 2 Load [A4] [Plain] Continue
⊙
Cancel X
P.4–37
11-2T31
Paper mismatch Tray 3 Load [A4] [Plain] Continue
⊙
Cancel X
P.4–37
11-2T41
Paper mismatch Tray 4 Load [A4] [Plain] Continue
⊙
Cancel X
P.4–37
11-2T51
Paper mismatch Tray 5 Load [A4] [Plain] Continue
⊙
Cancel X
P.4–37
11-2T61
Paper mismatch MPT Load [A4] [Plain] Continue
⊙
Cancel X
P.4–37
A1-1112
Error: #A1-1112 / Motor Failure: #A1-1112. Turn off then on. Call for
service if the problem persists
P.4–38
A1-1113
Error: #A1-1113 / Motor Failure: #A1-1113. Turn off then on. Call for
service if the problem persists
P.4–38
A2-1210
Error: #A2-1210 / Fan Failure: #A2-1210. Turn off then on. Call for service
if the problem persists
P.4–39
A2-2110
Error: #A2-2110 / Fan Failure: #A2-2110. Turn off then on. Call for service
if the problem persists
P.4–39
A3-3311
Error: #A3-3311 / Sensor Failure: #A3-3311. Turn off then on. Call for
service if the problem persists
P.4–40
A3-3312
Error: #A3-3312 / Sensor Failure: #A3-3312. Turn off then on. Call for
service if the problem persists
P.4–40
A3-3320
Not proper Room Temp / The room temperature is not suitable for this set
use. Please adjust room temperature
P.4–40
C2-1110
Prepare new toner / Prepare new toner cartridge
P.4–41
C2-1120
Replace new toner / Replace with new toner cartridge
P.4–41
C2-1150
Replace new toner / Replace with new toner cartridge
P.4–41
C2-1160
Replace new toner / Replace with new toner cartridge
P.4–41
C2-1170
Replace new toner / End of life, Replace with new toner cartridge
P.4–41
C2-1323
Error: #C2-1323 / Toner Failure: #C2-1323: Install toner again
P.4–42
C2-1411
Toner Not Installed / Toner cartridge is not installed. Install it
P.4–42
C2-1512
Toner Not Compatible / Toner cartridge is not compatible. Check guide
P.4–42
C2-1710
Error: #C2-1710 / Toner Cart Failure: #C2-1710. Call for service
P.4–43
C2-1711
Error: #C2-1711 / Toner Cart Failure: #C2-1711. Call for service
P.4–43
C2-1712
Error: #C2-1712 / Toner Cart Failure: #C2-1712. Call for service
P.4–43
C6-1110
Prepare fuser unit / Prepare new fuser unit
P.4–43
C6-1120
Replace Fuser unit / Replace with new fuser unit
P.4–43
H1-1210
Paper jam in tray 2
P.4–44
H1-1211
Paper jam in tray 2
P.4–44
H1-1220
Tray 2 door is open. Close it
P.4–44
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