Samsung ProXpress M4030 Series Service Manual Download Page 125

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4. Troubleshooting

► Error Code

C2–1710 / C2–1711 / C2–1712

► Error message

Error: #C2-1710 / Toner Cart Failure: #C2-1710. Call for service

Error: #C2-1711 / Toner Cart Failure: #C2-1711. Call for service

Error: #C2-1712 / Toner Cart Failure: #C2-1712. Call for service

► Symptom

The data of CRUM is not detected. / CRUM is defective.

► Troubleshooting method

1) Open the front cover. Check if the toner cartridge is installed.

2) Remove and reinstall the toner cartridge.

3) Check if the contact terminal is contaminated or broken. Clean the contact terminal.

4) Check if the CRUM harness is connected correctly. Reconnect it.

5) If the harness is defective, replace it.

6) If the problem persists, replace the toner cartridge with new one.

► Error Code

C6–1110

► Error message

Prepare fuser unit / Prepare new fuser unit

► Symptom

Fuser unit life will be expired soon.

► Troubleshooting method

1) Prepare new fuser unit.

► Error Code

C6–1120

► Error message

Replace Fuser unit / Replace with new fuser unit

► Symptom

Fuser unit is at the end of its life.

► Troubleshooting method

1) Turn the machine off.

2) Open and remove the rear cover.

3) Remove the fuser unit and replace it with new one.

4) Close the rear cover.

4-43

Summary of Contents for ProXpress M4030 Series

Page 1: ...SERVICEMANUAL Mono Laser Printer Contents 1 Precautions 2 Product Specifications and Description 3 Disassembly and Reassembly 4 Troubleshooting 5 System Diagram 6 Reference Information Refer to the service manual in the GSPN see the rear cover for more information ...

Page 2: ... 2 2 4 Software and Solution 2 7 2 2 5 Supplies 2 8 2 2 6 Maintenance Part 2 8 2 2 7 Option 2 9 2 3 System Configuration 2 10 2 4 Feeding System 2 14 2 4 1 Feeding System Overview 2 14 2 4 2 Cassette 2 17 2 4 3 Pick Up Unit 2 18 2 4 4 MPF Multi Purpose Feeder Unit 2 18 2 5 Image Creation 2 19 2 5 1 Printing process overview 2 19 2 5 2 Toner Cartridge 2 20 2 6 Fuser unit 2 21 2 7 Laser Scanning Uni...

Page 3: ...fer Roller 3 5 3 2 3 Separation Roller 3 6 3 2 4 Pick up Roller and Forward Roller 3 7 3 2 5 SCF Separation Roller 3 8 3 2 6 SCF Pick up Roller and Forward Roller 3 9 3 3 Replacing the main SVC part 3 10 3 3 1 Right Cover 3 10 3 3 2 Left Cover 3 11 3 3 3 Rear Cover 3 12 3 3 4 Main Board 3 13 3 3 5 HVPS Board 3 14 3 3 6 SMPS Board 3 15 3 3 7 Duplex Motor 3 16 3 3 8 Fuser Drive Unit 3 17 3 3 9 Main ...

Page 4: ...2 Error Code and Troubleshooting 4 33 4 7 2 1 11 2Txx Paper Mismatch error 4 37 4 7 2 2 Ax xxxx Motor_Fan_Sensor error 4 38 4 7 2 3 Cx xxxx Toner Cartridge error 4 41 4 7 2 4 H1 xxxx Optional Cassette error 4 44 4 7 2 5 Mx xxxx Jam_Paper handling error 4 55 4 7 2 6 Sx xxxx System error 4 62 4 7 2 7 U1 xxxx Fuser error 4 67 4 7 2 8 U2 xxxx type LSU error code 4 68 4 7 3 Image quality problem 4 69 4...

Page 5: ...rements of DHHS 21 CFR chapter 1 Subchapter J for Class I 1 laser products and elsewhere is certified as a Class I laser product conforming to the requirements of IEC EN 60825 1 2014 Class I laser products are not considered to be hazardous The laser system and printer are designed so there is never any human access to laser radiation above a Class I level during normal operation user maintenance ...

Page 6: ...product this can cause electric shock Do not allow paper clips pins or other foreign objects to fall into the product these could cause a short circuit leading to an electric shock or fire hazard 5 Never touch the plugs on either end of the power cable with wet hands this can cause electric shock When servicing the product remove the power plug from the wall socket 6 Use caution when inserting or ...

Page 7: ...ition the machine near a humidifier or in front of an air conditioner Moisture and dust built up inside the machine can lead to overheating and cause a fire or cause parts to rust 11 Do not position the product in direct sunlight This will cause the temperature inside the product to rise possibly leading to the product failing to work properly and in extreme conditions could lead to a fire 12 Do n...

Page 8: ...ns 1 Replace parts carefully and always use Samsung parts Take care to note the exact location of parts and also cable routing before dismantling any part of the machine Ensure all parts and cables are replaced correctly Please carry out the following procedures before dismantling the product or replacing any parts 2 Ensure that power is disconnected before servicing or replacing any electrical pa...

Page 9: ...n get harm 3 When you move the printer use safe lifting and handling techniques This printer is heavy Use the lifting handles located on each side of the machine Back injury could be caused if you do not lift carefully 4 Ensure the printer is installed safely Ensure the printer is installed on a level surface capable of supporting its weight Failure to do so could cause the printer to tip or fall ...

Page 10: ...n the vicinity of the assembly 3 Use only a grounded tip soldering iron to solder or desolder ESDs 4 Use only an anti static solder removal device Some solder removal devices not classified as anti static can generate electrical charges sufficient to damage ESDs 5 Do not use Freon propelled chemicals When sprayed these can generate electrical charges sufficient to damage ESDs 6 Do not remove a rep...

Page 11: ...eed Up to 40 ppm in A4 42 ppm in Letter 2 Processor Dual Core 1GHz 3 Memory Std Max 256 MB 2 GB 4 Interfaces High Speed USB 2 0 10 100 1000 Base TX Ethernet 4 Line LCD 5 Toner cartridge yield Initial 6 000 pages Standard 10 000 pages High yield 20 000 pages Copyright 1995 2017 SAMSUNG All rights reserved 2 1 ...

Page 12: ...peed USB 2 0 USB Host Hi Speed USB 2 0 USB EDI Yes Wired LAN Std Ethernet 10 100 1000 Base TX Wireless LAN Option IEEE 802 11b g n NFC Option Active Interface RJ11 Connector Yes From Sleep Less than 16 sec Warmup Time Power Off Less than 35 sec Operating 10 to 30 C 50 to 86 F Temperature Storage 20 to 40 C 4 to 104 F Operating 20 to 80 RH Humidity Storage 10 to 90 RH Standby Less than 30 dB A Nois...

Page 13: ...ifications and Description Item Specification Recommended Monthly Printing Volume AMPV 1 500 14 000 pages Reliability Service Max Monthly Print Volume 120 000 pages Copyright 1995 2017 SAMSUNG All rights reserved 2 3 ...

Page 14: ...4bit 2012 Server 64bit 2012 Server R2 64bit Linux Red Hat Enterprise Linux 5 6 7 Fedora 13 14 15 16 17 18 19 20 21 openSUSE 11 3 11 4 12 1 12 2 12 3 13 1 13 2 Ubuntu 10 04 10 10 11 04 11 10 12 04 12 10 13 04 13 10 14 04 14 10 SUSE Linux Enterprise Desktop 11 12 Debian 6 7 Mint 13 14 15 16 17 UNIX Sun Solaris 9 10 11 x86 SPARC HP UX 11 0 11i v1 11i v2 11i v3 PA RISC Itanium IBM AIX 5 1 5 2 5 3 5 4 ...

Page 15: ...Weight 60 to 163 g m 16 43 lb Thin Paper 60 69 g m Plain Paper 70 90 g m Thick Paper 91 105 g m Bond Paper 105 120 g m Cardstock 106 163 g m Standard Cassette Tray Sensing H W Install Detect Yes Paper Empty Yes Paper low level detect Yes Paper Type Detect No Paper Size Detect Yes Capacity Plain Paper 100 sheets 75g m Envelope 10 sheets Media sizes Min 76 2 mm x 127 mm 3 x 5 Max 216 mm x 356 mm 8 5...

Page 16: ...m Thick Paper 91 105 g m Bond Paper 105 120 g m Cardstock 106 163 g m Optional Cassette Tray Sensing H W Install Detect Yes Paper Empty Yes Paper low level detect Yes Paper Type Detect No Paper Size Detect Yes Capacity Face Down 250 sheets 80 g m Output Stacking Output Full sensing Yes Max Size 216 x 356 mm 8 5 x 14 Min Size 76 2 x 127 mm 3 x 5 Printing size Margin T B L R T B L R 1 mm Support Bui...

Page 17: ...Yes Mobile Printing AirPrint Yes Device Management SyncThru Output Management CounThru Document Management and Distribution SmarThruWorkFlow Security SecuThru Solution Mobility Any Authentication Local Yes Authentication Network Yes Kerberos SMB LDAP IP Address Filtering IPv4 Filtering IPv6 Filtering MAC Filtering HDD Overwrite Standard N A HDD Overwrite Max Overwrites N A Secure Print Yes Encrypt...

Page 18: ...hine produces good copies and to extend its service life it is recommended that these maintenance parts at specific intervals be replaced as instructed Item Part Code Life Pick up Forward roller for Tray1 JC93 00540B 200 000 pages Separation roller for Tray1 JC93 00540B 100 000 pages MP Pick up Forward roller JC90 01540A 100 000 pages MP Separation roller JC73 00328A 100 000 pages Transfer roller ...

Page 19: ...n Option List Item Model Remark Optional trays Tray2 Tray3 Tray4 SL SCF4000 550 Sheets Plain paper 75g m 20 lb bond Stand SL DSK065S Memory module SL MEM001 2 GB Wireless NFC kit SL NWE001X Wireless NFC Copyright 1995 2017 SAMSUNG All rights reserved 2 9 ...

Page 20: ...er level indicator 5 Optional trays 6 Tray 1 7 Multi purpose tray 8 Output tray 9 Paper width guides on a multi purpose tray 10 Toner cartridge 11 Output support 12 USB memory port Open this cover to install the optional memory and optional tray Install the optional tray if it is necessary 2 10 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 21: ... Specifications and Description 2 Rear view 1 EDI port for card reader 2 Network port 3 USB port 4 Power switch 5 Power receptacle 6 Rear cover 7 Duplex unit Copyright 1995 2017 SAMSUNG All rights reserved 2 11 ...

Page 22: ...Description 3 System Layout 1 Exit 2 LSU 3 Fuser Unit 4 Cassette 5 Optional tray SCF 2nd 3th 4th 5th 6 Pick up roller Separation roller Forward roller 7 MP tray 8 Toner Cartridge 2 12 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 24: ...em picks up a paper from the cassette or MP tray and transports it to the machine inside It mainly consists of the cassette pick up forward reverse separation roller feed roller registration roller transfer roller unit exit unit duplex unit and drive unit 2 14 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 25: ... forward rollers 8 Tray 3 pick up separation forward rollers 9 Tray 4 pick up separation forward rollers 10 Tray 5 pick up separation forward rollers No Description 11 MP Tray pick up separation forward rollers 12 Tray 1 feed roller 13 Tray 2 feed roller 14 Tray 3 feed roller 15 Tray 4 feed roller 16 Tray 5 feed roller 17 Registration sensor 18 Registration roller 19 Transfer roller 20 Exit sensor...

Page 26: ...he load of the torque limiter of the reverse roller is heavier than the frictional force between the sheets As a result the reverse roller is stopped and the lower paper does not advance any further Feed roller This roller transports the paper sent from the forward reverse roller to the registration roller Registration roller This roller aligns the leading edge of the paper and transports the pape...

Page 27: ...r separation Reverse roller type 3 Capacity 550 Sheets 80 g m paper standard 4 Paper Plain paper A6 Statement A5 Executive B5 A4 Letter Folio Oficio Legal Auto detect A5 Executive B5 A4 Letter Folio Legal Oficio 8 Types Special Paper Envelope Label Cardstock 5 Weight plain paper 60 163 g m 6 Plate knock up lift type Lift Motor Up Limit Sensor Copyright 1995 2017 SAMSUNG All rights reserved 2 17 ...

Page 28: ...that a single sheet of paper is moved to the paper path and the paper is moved as far as the registration roller by the work of the vertical path roller 2 4 4 MPF Multi Purpose Feeder Unit The MPF Unit allows feeding of specialty media stock envelopes and custom size paper Specification 1 Tray capacity 100 sheets 80 g m standard paper 2 Media Size Max 8 5 14 215 9 x 355 67 mm Min 3 5 76 2 x 127 mm...

Page 29: ...rface of the OPC drum The negatively charged toners are attracted to the latent image due to the electric field The toner real image on the OPC drum are moved to the paper by the positive bias applied to the transfer roller 1 OPC drum charge The charge roller gives the OPC drum a negative charge 2 Laser exposure Light produced by a laser diode LD hits the charged OPC drum through the lens and mirr...

Page 30: ... as Dot Count method After the image is moved to transfer roller the remaining toner on the OPC drum is removed by the cleaning blade The CRUM chip in toner cartridge stores information like a serial number count Development The toner is supplied to the Agitator Toner 1 by the Agitator Toner2 and moves from the supply roller to deve roller After the supplied toner on deve roller exits from the Dr ...

Page 31: ...istance 7 KΩ 180 Rated B value R25 85 3370K 3 The Rated B value is calculated from the zero power resistance measured at 25 and 85 3 Heat roller The heat roller transfers the heat from the lamp to apply heat on to the paper The surface of a heat roller is coated with Teflon so toner does not stick to the surface 4 Pressure roller A pressure roller mounted under a heat roller is made of a silicon r...

Page 32: ...hat changes laser beam path Also LD PBA is located to the front of the LSU for interface The PD sensor located in LD PBA detects the scanning start line and generates the horizontal sync signal Hsync The picture below shows the main components for LSU NOTE The LSU is the optical precision device Please handle it carefully and do not remove the cover 1 LD PBA 2 P Mirror Motor 3 F Lens 4 Reflection ...

Page 33: ...red to OPC D The polygon motor speed is controlled by the main CPU The LD unit generating the laser beam has the dual beam laser diode with 780nm wavelength It is controlled by the LD drive IC Item Specification LD Unit Laser Diode Dual Beam Driving IC for Dual LD P Motor speed 28 587 rpm Process Speed 242 04 mm sec H W interface LD Harness 14 Pin FFC P Motor Harness 5 Pin FFC Copyright 1995 2017 ...

Page 34: ...drive motors No Motor Motor type Qty Function BLDC Motor 1 OPC driving E Clutch 1 Regi Shaft driving 1 DRIVE MAIN E Clutch 1 MP Pick Up Shaft driving 2 CST LIFT PM STEP Motor 1 Pick Up driving 3 DRIVE FUSER PM STEP Motor 1 Fuser and Exit driving 4 DUPLEX PM STEP Motor 1 Duplex driving 2 24 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 35: ...2 Product Specifications and Description 2 8 2 Main Drive Unit Front View Rear View Information Part Code JC93 00923A DRIVE MAIN Copyright 1995 2017 SAMSUNG All rights reserved 2 25 ...

Page 36: ...ower Train Simplex Duplex Forward Reverse Driving by STEP motor Step motor Gear Gear Gear Gear Gear Gear Gear Exit Roller 3 driving Step motor Gear Gear Gear Gear Gear Gear Gear Gear Exit Roller 2 driving Step motor Gear Hub Clutch Gear Fuser pressure driving 2 26 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 37: ... Information Part Code JC93 01231A DRIVE CST LIFT Power Train Pick Up Forward rotation Cassette Lifting Reverse rotation Step motor Gear Gear Pick Up driving Step motor Gear Gear Gear Gear Gear Cassette Lifting driving Copyright 1995 2017 SAMSUNG All rights reserved 2 27 ...

Page 38: ...B HU B USB Direct STEP M O TO R G PI O DEBU G EEPR O M M 24512 64KB NAND FLASH SC AN I F ADC PW M CO NT 24V 5V 3CH DCD C 1 1V 1 2V 3 3V SATA BLDC M T PickU p St ep M T FuserSt ep M T Dupl ex St ep M T SM PS FAN M AINFAN Regi Clutch M P Cl ut ch Regi FEED EXIT BI N_FULL M P EM PTY PAPER _ EM PTY Paper _LI M IT P_SI ZE SC F 2 SC F 3 A1000 DI MM 256M B HVPS M HV THV DEV_DC FUSER_BIAS A CRU M ED I SPI...

Page 39: ...2 Product Specifications and Description Circuit Board Locations The following diagrams show the locations of the printer circuit boards Copyright 1995 2017 SAMSUNG All rights reserved 2 29 ...

Page 40: ...unicates the various devices The main board is connected to the HDD by SATA2 and to the SCF by UART Main Board Connection Information Connection 1 LSU Interface 2 Outbin Full Sensor 3 CRUM 4 EDI 5 Giga RJ45 6 USB Device 7 Fuser Thermistor 8 SCF 9 Paper Size Sensor 10 Exit Sensor 11 Duplex Motor Sensor 12 WLAN NFC 13 SMPS Fan 14 SMPS Power 15 SMPS Control 16 Main Fan 17 Engine Interface 18 OPE Inte...

Page 41: ... panel for user interface 1 OPE PBA Information Part Code JC92 02812A Part Name PBA OPE Connection 1 LCD Interface 2 BackLight LCD 3 Main Interface 2 LCD Information Part Code JC07 00020A Part Name LCD Connection 1 LCD Interface Copyright 1995 2017 SAMSUNG All rights reserved 2 31 ...

Page 42: ...2 Product Specifications and Description 3 PBA BLU Information Part Code JC92 02523A Part Name PBA BLU Connection 1 BackLight LCD 2 32 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 43: ...nt data from the USB and Network port scanned images copy data fax data and printable video data etc The SO DIMM PBA includes the following features 256 MB standard 2GB optional NOTE Only this memory can be installed to the main board A wise use memory can not be installed 2 9 4 CRUM PBA The CRUM PBA includes CRU memory for toner cartridge life cycle counting Copyright 1995 2017 SAMSUNG All rights...

Page 44: ... a controller S3F443FX motor drive IC for controlling the feeding timing with the main board Information Part Code JC92 02754A PBA Name PBA SCF Connection 1 BLDC motor 2 Main solenoid 3 Paper size sensor 4 Interface lower 5 Interface upper 6 Regi solenoid 7 Paper empty sensor 8 Elevator motor 9 Paper low sensor 2 34 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 45: ... Optional Board SL NWE001X Information PBA NFC Part Code JC92 02788A PBA HUB JOINT Part Code JC92 02787A PBA WNPC Part Code JC92 02767A Connection 1 NFC Interface 2 External USB connection 3 USB HUB Copyright 1995 2017 SAMSUNG All rights reserved 2 35 ...

Page 46: ... It has safety protection modes for over current and overload Specification General Input Output Voltage 1 Input AC 110V 93 5V 137V 10A AC 220V 187V 275V 6 3A 2 Output DC 5V 4 0A DC 24V 6 0A 3 Output Power DC 5V 20W DC 24V 144W FDB 850W Information 110V 220V Part Code JC44 00222B JC44 00223B Part Name SMPS V1 SMPS V2 Connection 1 Input_AC 2 Output_AC to Fuser 3 Output_DC to Main PBA 4 Control Sign...

Page 47: ...C Output For Fuser SMPS DC Output Connector CON3 PIN ASSIGN PIN NAME Description 1 5V1 5 1V Power 2 GND Power Ground 3 24V1 24V Power 4 GND Power Ground 5 24V2 24V Power 6 GND Power Ground 7 24V3 24V Power SMPS Signal Connector2 CON4 PIN ASSIGN PIN NAME Description 1 GND Ground 2 24V_ON OFF 24V ON OFF 3 Relay on Fuser Relay 4 24VS Photo Triac Bias 5 Fuser on Fuser on Copyright 1995 2017 SAMSUNG Al...

Page 48: ...97A Part Name HVPS Connection 1 SUPPLY 2 DR BLADE 3 THV 4 DEVE DC 5 OPC 6 MHV 7 HVPS INPUT CN1 Connection HVPS Input HVPS INPUT CN1 Description PIN NAME PIN ASSIGN Input Voltage 3 3VS 1 Input Voltage 3 3V 2 DGND DGND 3 DGND DGND 4 PWM signal PWM_FUSER_BIAS 5 PWM signal PWM_MHV 6 PWM signal PWM_DEVE_DC 7 PWM signal PWN_THV 8 nEN signal nTHV_EN 9 2 38 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 49: ...PIN NAME PIN ASSIGN Output voltage THV_READ 10 DGND DGND 11 Input Voltage 24VS 12 Specification 1 Input Voltage DC 24V 3 3V 2 Output Voltage MHV 1240V DEVE DC 338V BLADE 389V SUPPLY 489V THV 1315V THV 1000V FUSER 240V Copyright 1995 2017 SAMSUNG All rights reserved 2 39 ...

Page 50: ...ER PICK UP 0604 001393 S3 PHOTO INTERRUPTER PICK UP 0604 001393 S4 PHOTO INTERRUPTER FRAME MIDDLE 0604 001393 S5 PHOTO INTERRUPTER FRAME MIDDLE 0604 001393 S6 PHOTO INTERRUPTER FRAME MIDDLE 0604 001393 S7 THERMISTOR NTC ASSY FRAME 1404 001417 S8 THERMOSTAT FUSER 4712 001091 S9 THERMISTOR NTC FUSER 1404 001640 2 40 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 51: ...de M1 Main motor JC31 00075D M2 Lift Pickup motor JC93 00336A M3 Exit Fuser motor JC93 00812A M4 Duplex motor JC93 00336A C1 Registration clutch JC47 00035C C2 MP pickup clutch JC47 00035C F1 Main Fan JC31 00161A F2 SMPS Fan JC31 00152B Copyright 1995 2017 SAMSUNG All rights reserved 2 41 ...

Page 52: ...r unit malfunction 3 1 2 Precautions when handling PBA Static electricity can damage a PBA always used approved anti static precautions when handling or storing a PBA Precautions when moving and storing PBA 1 Please keep PBA in a conductive case anti static bag or wrapped in aluminum foil 2 Do not store a PBA where it is exposed to direct sunlight Precautions when replacing PBA 1 Disconnect power ...

Page 53: ...tches Many of the parts are held in place with plastic latches The latches break easily release them carefully To remove such parts press the hook end of the latch away from the part to which it is latched Copyright 1995 2017 SAMSUNG All rights reserved 3 2 ...

Page 54: ...ea is cool before performing any maintenance 1 Turn the machine off 2 Remove the duplex unit 3 Lift up the left side of the rear cover to release it from the holder Then remove the rear cover 4 Push down on both fuser levers 5 Push down on both green points of the FRAME REAR 6 Release the FRAME REAR while pushing it to the left 3 3 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 56: ...3 2 2 Transfer Roller 1 Open the front cover Remove the toner cartridge 2 Remove the transfer roller holder while pushing its hooks to the middle Then release the transfer roller 3 5 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 57: ...assembly and Reassembly 3 2 3 Separation Roller 1 Remove the cassette 2 Open the separation roller cover 3 Lift small tap then remove the separation roller Copyright 1995 2017 SAMSUNG All rights reserved 3 6 ...

Page 58: ...3 Disassembly and Reassembly 3 2 4 Pick up Roller and Forward Roller 1 Remove the cassette 2 Lift small tap then remove the pick up and forward roller 3 7 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 59: ...mbly and Reassembly 3 2 5 SCF Separation Roller 1 Remove the SCF cassette 2 Open the separation roller cover 3 Lift small tap then remove the separation roller Copyright 1995 2017 SAMSUNG All rights reserved 3 8 ...

Page 60: ...Disassembly and Reassembly 3 2 6 SCF Pick up Roller and Forward Roller 1 Remove the cassette 2 Lift small tap then remove the pick up and forward roller 3 9 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 61: ...y 3 3 Replacing the main SVC part 3 3 1 Right Cover 1 Open the front cover Remove 2 screws 2 Remove 2 screws from the rear 3 Remove the right cover by releasing the side hooks Copyright 1995 2017 SAMSUNG All rights reserved 3 10 ...

Page 62: ...bly and Reassembly 3 3 2 Left Cover 1 Open the front cover Remove 2 screws 2 Remove 2 screws from the rear 3 Remove the right cover by releasing the side hooks 3 11 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 63: ...bly and Reassembly 3 3 3 Rear Cover 1 Remove the duplex unit 2 Lift up the left side of the rear cover to release it from the holder Then remove the rear cover Copyright 1995 2017 SAMSUNG All rights reserved 3 12 ...

Page 64: ...bly and Reassembly 3 3 4 Main Board 1 Remove the right cover Refer to 3 3 1 2 Unplug all harness on the main board Remove 5 screws Then release the main board 3 13 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 65: ...S Board 1 Remove the right cover Refer to 3 3 1 2 Remove 1 screw and unplug the fan connector 3 Remove the FRAME DUCT MAIN 4 Remove 5 screws Unplug the harness Then release the HVPS board Copyright 1995 2017 SAMSUNG All rights reserved 3 14 ...

Page 66: ...er to 3 3 1 2 Release the harness from the holder of the SMPS cover Remove 3 screws and unplug the fan connector Then release the SMPS cover 3 Unplug the harness on the SMPS board Remove 4 screws Then release the SMPS board 3 15 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 67: ...r Refer to 3 3 1 2 Release the harness from the holder of the SMPS cover Remove 3 screws and unplug the fan connector Then release the SMPS cover 3 Unplug the motor connector Remove 2 screws Then release the duplex motor Copyright 1995 2017 SAMSUNG All rights reserved 3 16 ...

Page 68: ...bly and Reassembly 3 3 8 Fuser Drive Unit 1 Remove the left cover Refer to 3 3 2 2 Unplug the motor connector Remove 3 screws Then release the Fuser Drive Unit 3 17 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 69: ...ve the left cover Refer to 3 3 2 2 Release the harness from the guide Remove 2 screws Then release the harness guide 3 Unplug the motor and clutch connectors Remove 7 screws Then release the main drive unit Copyright 1995 2017 SAMSUNG All rights reserved 3 18 ...

Page 70: ...y and Reassembly 3 3 10 CST Lifting Drive Unit 1 Remove the left cover Refer to 3 3 2 2 Unplug the motor Remove 3 screws Then release the CST Lifting Drive Unit 3 19 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 71: ...or 1 Remove the right cover Refer to 3 3 1 2 Remove the cassette 3 Unplug the sensor connector Then release the hook while pushing it to the middle 4 Remove the paper size sensor on the opposite side Copyright 1995 2017 SAMSUNG All rights reserved 3 20 ...

Page 72: ...2 2 Unplug the OPE harness from the main board 3 Remove 2 screws from the front side 4 Remove 2 screws from the rear side 5 Release the rear hook of the top cover 6 Lift up and release the top cover 7 Remove 6 screws Then release the OPE board 3 21 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 73: ... Reassembly 3 3 13 LSU 1 Remove the right cover Refer to 3 3 1 2 Remove the top cover Refer to 3 3 12 3 Unplug the LSU harness 4 Remove 4 screws Then release the LSU Copyright 1995 2017 SAMSUNG All rights reserved 3 22 ...

Page 74: ...Remove the right cover Refer to 3 3 1 2 Remove the rear cover Refer to 3 3 3 3 Remove the top cover Refer to 3 3 12 4 Remove the Exit Gear 5 Remove 2 screws 6 Remove 4 screws 7 Remove the Exit Unit 3 23 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 75: ...mbly and Reassembly 3 3 15 Bin Full Sensor 1 Remove the Exit Unit Refer to 3 3 14 2 Remove 3 screws Then remove the FRAME BINFULL 3 Remove the Bin Full sensor Copyright 1995 2017 SAMSUNG All rights reserved 3 24 ...

Page 76: ...move the right cover Refer to 3 3 1 2 Release the linker between MP TRAY and COVER MP 3 Remove the MP TRAY 4 Remove the COVER MP 5 Remove the COVER FRONT 6 Remove 2 screws Then release the bracket 3 25 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 78: ...isassembly and Reassembly 3 3 17 MP Roller 1 Open the front cover 2 Remove the MP roller cover 3 Release the MP roller Assy while pushing it to the left 3 27 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 79: ...8 1 PBA SCF 1 Remove the SCF cassette 2 Remove 3 screws 3 Remove the Cover Dummy Front 4 Remove 2 screws Then remove the Cover Right 5 Remove 7 screws Then remove the Frame Dummy Right 6 Remove 3 screws Then release the PBA SCF Copyright 1995 2017 SAMSUNG All rights reserved 3 28 ...

Page 80: ...he SCF cassette 2 Remove 3 screws 3 Remove the Cover Dummy Front 4 Remove 2 screws Then remove the Cover Right 5 Remove 7 screws Then remove the Frame Dummy Right 6 Remove 4 screws Then release the Lift Unit 3 29 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 81: ...y Front 4 Remove 2 screws Then remove the Cover Right 5 Remove 7 screws Then remove the Frame Dummy Right 6 Remove 2 E RINGs and 2 BUSHs Remove 2 screws And then remove the bracket 7 Open the harness clamp Unplug the clutch connector And then release the clutch Copyright 1995 2017 SAMSUNG All rights reserved 3 30 ...

Page 82: ...he SCF cassette 2 Remove 3 screws 3 Remove the Cover Dummy Front 4 Remove 2 screws Then remove the Cover Right 5 Remove 7 screws Then remove the Frame Dummy Right 6 Remove 4 screws Then release the Drive Unit 3 31 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 83: ...tops current operation 6 Power Wake Up You can turn the power on and off with this button Or wake up from the power save mode 7 Status LED Indicates the status of your machine 8 Demo Page Prints a demo page by pressing this button 9 Eco Turn on the Eco mode to reduce toner consumption and paper usage 10 Arrow Navigates available values by moving to the next or previous options 11 Menu Enters menu ...

Page 84: ...ge life of toner is close Prepare a new cartridge for replacement You may temporarily increase the printing quality by redistributing the toner Status Orange On A toner cartridge has almost reached its estimated cartridge life The cover is opened Close the cover There is no paper in the tray when receiving or printing data Load paper in the tray The machine has stopped due to a major error Check t...

Page 85: ...parations usblist2 exe Tool which sends firmware data to printer Firmware file to update Upgrade Procedure 1 Turn the machine off 2 Connect USB cable to printer 3 Turn the machine on Check if the printer is the ready status 4 Drag the SWUPGRADE_ON prn file and drop down on the usblist2 exe 5 Drag the firmware file and drop down on the usblist2 exe icon And then firmware update will be started auto...

Page 86: ...ccess a web browser such as Internet Explorer from Windows Enter the machine IP address http xxx xxx xxx xxx in the address field and press the Enter key or click Go When the main page of the SyncThruWeb Service SWS displays login as Admin in Sync Thru Web Service NOTE Login using the Administrator ID and Password established during initial machine setup If Admin ID and password is not established...

Page 87: ...4 Troubleshooting 2 Click on Maintenance Firmware Upgrade Upgrade Wizard 3 Choose installation file F W file by browsing the file system and click OK Copyright 1995 2017 SAMSUNG All rights reserved 4 5 ...

Page 88: ...y installation file F W file 5 After uploading the f w file on printer validation information will appear Check Firmware version and click Next to upgrade Firmware and press Next to start the firmware upgrade 4 6 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 89: ...4 Troubleshooting 6 The firmware update will start 7 Once the installation is complete the machine power off and power on automatically Copyright 1995 2017 SAMSUNG All rights reserved 4 7 ...

Page 90: ...er out slowly and gently In tray 1 1 Pull out tray 1 2 Remove the jammed paper by gently pulling it straight out 3 Insert tray 1 back into the machine until it snaps into place If you do not see the paper in this area stop and go to next step 4 8 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 91: ...ting 4 Open the front cover 5 Remove the toner cartridge 6 Open the jam cover 7 Remove the jammed paper by gently pulling it straight out Then close the jam cover Copyright 1995 2017 SAMSUNG All rights reserved 4 9 ...

Page 92: ...hooting 8 Install the toner cartridge 9 Close the front cover In optional trays NOTE The procedure is same for all optional trays 1 Pull out the optional tray 4 10 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 93: ...g 2 Remove the jammed paper from the machine 3 Insert the optional tray If you do not see the paper in this area stop and go to next step 4 Pull tray 1 half way out Copyright 1995 2017 SAMSUNG All rights reserved 4 11 ...

Page 94: ... 5 Pull the paper straight up and out 6 Insert the trays back into the machine If you do not see the paper in this area stop and go to next step 7 Open the rear cover 4 12 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 95: ...not feeding properly pull the paper out of the machine Inside the machine CAUTION The Fuser area is hot Please wait until device cools down before accessing this area Turn power off to cool the machine down Take care when removing paper from the machine 1 Open the front cover Copyright 1995 2017 SAMSUNG All rights reserved 4 13 ...

Page 96: ...4 Troubleshooting 2 Pull the toner cartridge out 3 Remove the jammed paper by gently pulling it straight out 4 Open the jam cover 4 14 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 97: ...cartridge 7 Close the front cover In exit area CAUTION The Fuser area is hot Please wait until device cools down before accessing this area Turn power off to cool the machine down Take care when removing paper from the machine 1 Remove the jammed paper from the exit tray Copyright 1995 2017 SAMSUNG All rights reserved 4 15 ...

Page 98: ...shooting If you do not see the paper in this area stop and go to next step 2 Open the rear cover 3 Pull down the both fuser levers 4 Open the fuser jam cover 4 16 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 99: ...bleshooting 5 Remove the jammed paper gently by pulling it straight out 6 Close the fuser jam cover 7 Pull up the both fuser levers 8 Close the rear cover Copyright 1995 2017 SAMSUNG All rights reserved 4 17 ...

Page 100: ...x unit area 1 Pull the duplex unit out of the machine 2 Release the lock and open the duplex jam guide 3 Remove the jammed paper from the duplex unit 4 Close the duplex jam guide 4 18 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 101: ... the jammed paper by gently pulling it straight out 7 Insert the duplex unit into the machine 8 Install the rear dummy cover If you do not see the paper in this area stop and go to next step Copyright 1995 2017 SAMSUNG All rights reserved 4 19 ...

Page 102: ...leshooting 9 Open the rear cover 10 Pull down the both fuser levers 11 Open the fuser jam cover 12 Remove the jammed paper gently by pulling it straight out 4 20 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 104: ...ce Set the email notifications advising of the machine s status Get support for using the machine Upgrade machine firmware Connecting to SyncThru Web Service IPv4 supported web browser 1 Start a web browser such as Internet Explorer that supports IPv4 addressing as a URL Enter the machine s IP address http xxx xxx xxx xxx in the address field and press the Enter key or click Go NOTE You can get th...

Page 105: ...eports Settings tab This tab allows you to set configurations provided by your machine and network You need to log in as an administrator to view this tab Machine Settings Sets options provided by your machine Network Settings Shows options for the network environment Sets options such as TCP IP and network protocols Security tab This tab allows you to set system and network security information Y...

Page 106: ...s IP address host name e mail address and SMTP server information the machine status toner cartridge shortage or machine error will be sent to a certain person s e mail automatically This option may be used more frequently by a machine administrator NOTE Some menus may not appear in the display depending on options or models If so it is not applicable to your machine 1 Start a web browser such as ...

Page 107: ...Available for Windows and Mac OS users only For Windows Internet Explorer 6 0 or higher is the minimum requirement for Samsung Easy Printer Manager Understanding Samsung Easy Printer Manager To open the program For Windows Select Start Programs or All Programs Samsung Printers Samsung Easy Printer Manager For Mac The Samsung Easy Printer Manager interface is comprised of various basic sections as ...

Page 108: ...when alerts will be received Email Alert Provides options relating to receiving alerts via email Alert History Provides a history of device and toner related alerts 3 Application information Includes links for changing to the refresh preference setting help and about 4 Printer information This area gives you general information about your machine You can check information such as the machine s mod...

Page 109: ...mat Export Maintenance Counts Clear Counts Enter Passcode Fuser Transfer Roller Tray 1 Roller etc NVM Initialize NVM Read Write Engine Test Routines Diagnostics Print Test Patterns Skew Pattern A4 Letter Clear All Memory Clear Admin Password Reset Engine Footer Upgrade Only New FW F W Upgrade Select File Upgrade Whole FW Capture Log Envelope Rotate Service Functions SFE c Report Supplies Info It s...

Page 110: ...T1 Elevating Motor T1 Elevate Motor On Off 100 0260 SMPS Fan Run Start Stop SMPS Fan run 100 0270 SMPS Fan Run Ready Detects if SMPS Fan runs at normal speed 100 0370 Tray1 Pickup Motor Tray1 Motor is On Off 101 0000 Bypass Feed Clutch Engages drive to pick up a paper from bypass Tray MP Tray 101 0020 T2 Pick Up Clutch Engages drive to pick up a paper from tray2 Optional 101 0030 T3 Pick Up Clutch...

Page 111: ...Sensor Detects if paper in tray4 is elevated to the sensor 102 0280 Bypass Paper Empty Sensor Detects when paper is in Bypass Tray MP Tray 102 0290 Feed Sensor Detect when a paper is at Feed sensor 102 0300 T2 Feed Sensor or Door Open Detect when a paper is at T2 Feed sensor optional 102 0320 T3 Feed Sensor or Door Open Detect when a paper is at T3 Feed sensor optional 102 0340 T4 Feed Sensor or D...

Page 112: ... user will be erased NOTE Always perform a memory clear after replacing the main board Otherwise the system may not operate properly Clear Admin PW This menu resets the Admin password Engine Footer This function is for monitoring of the engine status If you perform this function at printing the setting value for engine is shown on the bottom of the printed page F W Upgrade The function is to upgra...

Page 113: ...n directional media Letterhead Preprinted Punched the device prints as the same output direction regardless of simplex or duplex 007 PCL6 The device prints as original 1 dot line without 2 dot line compensation 008 PCL5 The device ignores paper size command in PRN and prints as paper size in tray 009 PJL readback response is changed with HPOS 1 Add CR LF to EOJ response 2 No EOJ job but EOJ respon...

Page 114: ...etailed description of the problem from the customer Power On Red LED on Error message is displayed OPE LED Green OK Print test page Printing quality is nomal Refer to Solution of Image Problem See the troubleshooting for error code END No Power Power Module error Main PBA OPE LED ON 4 32 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 115: ...n off then on Call for service if the problem persists P 4 40 A3 3312 Error A3 3312 Sensor Failure A3 3312 Turn off then on Call for service if the problem persists P 4 40 A3 3320 Not proper Room Temp The room temperature is not suitable for this set use Please adjust room temperature P 4 40 C2 1110 Prepare new toner Prepare new toner cartridge P 4 41 C2 1120 Replace new toner Replace with new ton...

Page 116: ... door is open Close it P 4 50 H1 1422 Tray 4 cassette Out Tray 4 cassette is pulled out Insert it properly P 4 51 H1 1434 Error H1 1434 Tray Failure H1 1434 Check tray connection turn off then on Call for service if the problem persists P 4 51 H1 1451 Paper Low in tray 4 Paper is low in tray 4 Load paper P 4 52 H1 1452 Paper Empty in tray 4 Paper is empty in tray 4 Load paper P 4 52 H1 1453 Error ...

Page 117: ...Try again or set up other wireless connection P 4 66 S6 3235 Error S6 3235 Wi Fi Direct is not ready Turn off then on Call for service if the problem persists P 4 66 S6 3236 Error S6 3236 Failed to connect to Wi Fi Direct Turn off your mobile device and turn it on P 4 66 S7 2110 Error S7 2110 Fuser Unit Failure S7 2110 Turn off then on Call for service if the problem persists P 4 66 U1 2112 Error ...

Page 118: ...n on Call for service if the problem persists P 4 67 U1 234H Error U1 234H Fuser Unit Failure U1 234H Turn off then on Call for service if the problem persists P 4 67 U2 1111 Error U2 1111 LSU Failure U2 1111 Turn off then on Call for service if the problem persists P 4 68 U2 1112 Error U2 1112 LSU Failure U2 1112 Turn off then on Call for service if the problem persists P 4 68 U2 1113 Error U2 11...

Page 119: ...2T21 11 2T31 11 2T41 11 2T51 11 2T61 Error message Paper mismatch Symptom Paper in tray is not matched to the machine paper setting Troubleshooting method 1 Check and change the paper setting of the corresponding tray properly Copyright 1995 2017 SAMSUNG All rights reserved 4 37 ...

Page 120: ... the machine off then on If the error persists check the following 2 Remove the side cover 3 Check the connection between the main motor and main board 4 If the connection is OK enter SVC mode Execute the motor test Diagnostics Engine Diagnostics Engine Test Routines a If the motor is not operational i Check the motor signal 3 3V If the signal is abnormal replace the main board ii Check the power ...

Page 121: ...onnected correctly 3 If the connection is OK Enter SVC mode and execute fan test Diagnostics Engine Diagnostics Engine Test Routines 4 If the fan is not operational measure the fan power a If 24V power is generated replace the defective fan SMPS fan JC31 00152B Main fan JC31 00161A b If 24V power is not generated Measure the 24V power on the SMPS board If the SMPS board is defective replace it If ...

Page 122: ...proper Room Temp The room temperature is not suitable for this set use Please adjust room temperature Symptom Outer temperature sensor is defective Troubleshooting method 1 Turn the machine off then on 2 Check if the machine is installed in proper environment 3 Check the harness connection between main board and temperature sensor Reconnect the sensor harness 4 If the problem persists replace the ...

Page 123: ...artridge 4 Reinstall the toner cartridge 5 Close the front cover 6 Prepare new toner cartridge because it will be exhausted soon Error Code C2 1120 C2 1150 C2 1160 C2 1170 Error message Replace new toner Replace with new toner cartridge Replace new toner End of life Replace with new toner cartridge Symptom Toner cartridge is at the end of its life Troubleshooting method 1 Open the front cover 2 Re...

Page 124: ...terminal or replace the toner cartridge 5 Check if the CRUM harness is connected correctly Reconnect it 6 If the harness is defective replace it 7 Turn the machine off then on Try to test the machine Error Code C2 1512 Error message Toner Not Compatible Toner cartridge is not compatible Check guide Symptom Toner cartridge is not compatible Troubleshooting method 1 Open the front cover Remove the t...

Page 125: ...n the contact terminal 4 Check if the CRUM harness is connected correctly Reconnect it 5 If the harness is defective replace it 6 If the problem persists replace the toner cartridge with new one Error Code C6 1110 Error message Prepare fuser unit Prepare new fuser unit Symptom Fuser unit life will be expired soon Troubleshooting method 1 Prepare new fuser unit Error Code C6 1120 Error message Repl...

Page 126: ...n out 4 Check if the Empty Pick up Regi Act sensor of the tray2 is working properly 5 Check the connection between the motor clutch and the SCF board Reconnect the harness 6 If the problem persists after checking No 1 5 replace the SCF board Error Code H1 1220 Error message Tray 2 door is open Close it Symptom Tray 2 door is open Troubleshooting method 1 Check if the tray2 door is closed If not cl...

Page 127: ...r is normal replace the SCF board Error Code H1 1230 Error message Error H1 1230 Tray Failure H1 1230 Check tray 2 connection turn off then on Call for service if the problem persists Symptom Connection between the main machine and the SCF unit is abnormal Troubleshooting method 1 Check the harness connection between the main machine and the SCF unit Reconnect the harness 2 If the problem persists...

Page 128: ... contaminated If so clean it b If the paper empty sensor is defective replace it c If the empty actuator is defective replace it Error Code H1 1253 Error message Error H1 1253 Tray Failure H1 1253 Pull tray 2 out and insert it Call for service if the problem persists Symptom The paper is not fed from tray2 Troubleshooting method 1 Check if the cassette detection sensor cable is connected correctly...

Page 129: ... Empty Pick up Regi Act sensor of the tray3 is working properly 5 Check the connection between the motor clutch and the SCF board Reconnect the harness 6 If the problem persists after checking No 1 5 replace the SCF board Error Code H1 1320 Error message Tray 3 door is open Close it Symptom Tray 3 door is open Troubleshooting method 1 Check if the tray3 door is closed If not close it 2 If the prob...

Page 130: ...r is normal replace the SCF board Error Code H1 1332 Error message Error H1 1332 Tray Failure H1 1332 Check tray 3 connection turn off then on Call for service if the problem persists Symptom Connection between the main machine and the SCF unit is abnormal Troubleshooting method 1 Check the harness connection between the main machine and the SCF unit Reconnect the harness 2 If the problem persists...

Page 131: ... contaminated If so clean it b If the paper empty sensor is defective replace it c If the empty actuator is defective replace it Error Code H1 1353 Error message Error H1 1353 Tray Failure H1 1353 Pull tray 3 out and insert it Call for service if the problem persists Symptom The paper is not fed from tray3 Troubleshooting method 1 Check if the cassette detection sensor cable is connected correctly...

Page 132: ... Empty Pick up Regi Act sensor of the tray4 is working properly 5 Check the connection between the motor clutch and the SCF board Reconnect the harness 6 If the problem persists after checking No 1 5 replace the SCF board Error Code H1 1420 Error message Tray 4 door is open Close it Symptom Tray 4 door is open Troubleshooting method 1 Check if the tray4 door is closed If not close it 2 If the prob...

Page 133: ...r is normal replace the SCF board Error Code H1 1434 Error message Error H1 1434 Tray Failure H1 1434 Check tray 4 connection turn off then on Call for service if the problem persists Symptom Connection between the main machine and the SCF unit is abnormal Troubleshooting method 1 Check the harness connection between the main machine and the SCF unit Reconnect the harness 2 If the problem persists...

Page 134: ...taminated If so clean it b If the paper empty sensor is defective replace it c If the empty actuator is defective replace it Error Code H1 1453 Error message Error H1 1453 Tray Failure H1 1453 Pull tray 4 out and insert it Call for service if the problem persists Symptom The paper is not fed from tray4 Troubleshooting method 1 Check if the cassette detection sensor cable is connected correctly Unp...

Page 135: ...n the motor clutch and the SCF board Reconnect the harness 6 If the problem persists after checking No 1 5 replace the SCF board Error Code H1 1551 Error message Paper Low in tray 5 Paper is low in tray 5 Load paper Symptom Paper in the tray5 is less than 10 of specification The photo sensor is defective Troubleshooting method 1 Remove tray5 Load the paper in tray5 2 If paper is loaded but error m...

Page 136: ... paper is not fed from tray5 Troubleshooting method 1 Check if the cassette detection sensor cable is connected correctly Unplug and reconnect it 2 If the connection is OK replace the cassette detection sensor 3 Check if the Lift Motor connector is connected properly 4 If the problem persists replace the Lift Motor 4 54 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 137: ... obstacles in the paper path 3 Check the connection between the pick up sensor and the main board Reconnect the sensor harness 4 Check if the pick up forward separation rollers are contaminated or worn out If necessary replace the defective roller 5 Check the connection between the pick up motor and the main board Reconnect the motor harness 6 If the pick up motor is defective replace the pick up ...

Page 138: ...rness is connected correctly Reconnect the harness 5 If the MP clutch is defective replace it 6 If the problem persists replace the MP Unit Error Code M1 3122 Error message Tray 1 cassette Out Tray 1 cassette is pulled out Insert it properly Symptom Tray 1 cassette is pulled out Troubleshooting method 1 Remove and reinstall the tray 1 cassette 2 Check if the cassette detection sensor harness is co...

Page 139: ... rollers are contaminated or worn out If necessary replace the defective roller 2 Remove the side cover 3 Check the connection between the pick up motor and the main board Reconnect the motor harness 4 If the pick up motor is defective replace the pick up motor or pick up drive unit 5 Check the connection between the pick up sensor and the main board Reconnect the sensor harness 6 If the pick up s...

Page 140: ...ect it 4 If the empty sensor is defective replace it Check if the connector is connected properly Error Code M1 5612 Error message Paper Empty in MP tray Paper is empty in MP tray Load paper Symptom There is no paper in the MP tray or Manual Feeder Actuator Paper Empty or photo sensor is defective Troubleshooting method 1 Load the paper in the tray1 If the problem persists check the followings aft...

Page 141: ...Check if the feed roller is contaminated or worn out If yes replace it 6 Check the main drive unit operation If necessary replace the main drive unit Error Code M2 2210 M2 2310 Error message Jam inside of duplex Jam bottom of duplex Symptom A paper jam was detected in the bottom of duplex Troubleshooting method 1 Remove the jammed paper 2 Remove the contamination or obstacles in the paper path 3 I...

Page 142: ...r contamination in the paper path If yes clean or remove it 3 Check the connection between the exit fuser drive unit and the main board Reconnect the motor harness 4 If the exit fuser drive unit operation is abnormal replace it 5 If the paper is jammed in the exit unit continually replace the exit unit 6 If the paper is jammed in the fuser unit continually replace the fuser unit 4 60 Copyright 199...

Page 143: ...ected that the output tray has got full or the bin full sensor is defective Troubleshooting method 1 Remove the paper on the output tray 2 If the problem persists check the followings 3 Check if the Bin full Sensor connector is connected properly Reconnect it or replace the Bin full sensor Copyright 1995 2017 SAMSUNG All rights reserved 4 61 ...

Page 144: ...ture Supplying and mixing toner to developer unit Please wait Symptom This error shows the engine status Troubleshooting method S2 3310 Warm up status S2 3311 Ready status S2 3312 Printing status S2 3313 Power Save status S2 3314 Error status S2 3315 Recovery status S2 3316 Wait status S2 3317 EDC mode status S2 3318 Low power status S2 331C Temperature in machine is overheated S2 331D Temperature...

Page 145: ...efective Troubleshooting method 1 Check if the front door is closed correctly 2 Check if the rear door is closed correctly 3 Check if the connection between the main board and HVPS board is correct 4 Check if the cover open switch on HVPS board is operated properly If it is defective replace the HVPS board Copyright 1995 2017 SAMSUNG All rights reserved 4 63 ...

Page 146: ...g the ping test Troubleshooting method Change the machine s IP address Set up the IP address in this order Network TCP IP IPv4 STATIC In case of DHCP or Bootp reboot the machine to receive a new IP address Error Code S6 3128 Error message 802 1x Network Error 802 1x Network Error Contact the Admin Symptom The confirmation was requested for wired port the server has rejected The confirmation protoc...

Page 147: ...se change the settings Symptom Wireless security settings like a WEP WPA WPA2 are incorrect Troubleshooting method 1 Turn the machine and AP off then on 2 Change the wireless network settings Error Code S6 3233 Error message Error S6 3233 Not connected from the wireless AP If you do not reconnect automatically check the wireless settings Symptom Wireless BSSID value is 0 or wireless module is disc...

Page 148: ...network settings Retry it Error Code S7 2110 Error message Error S7 2110 Fuser Unit Failure S7 2110 Turn off then on Call for service if the problem persists Symptom Heat control relay operation is abnormal Troubleshooting method 1 Turn the machine off Re install the fuser unit Then turn the machine on Is the error message is disappeared 2 If the problem persists turn the machine off and remove th...

Page 149: ...nit Then turn the machine on Is the error message is disappeared 2 If the problem persists turn the machine off and remove the fuser unit a Check if the fuser connector is connected properly b Check if the input voltage is normal c Check if the thermistor is twisted or contaminated and is in contact with the Heat Roller 3 After confirming continuity in the fuser connector and the problem still exi...

Page 150: ... LSU motor operation sound 2 If there is no sound remove the right cover Check if the LSU harness is connected on the main board properly 3 If it is OK remove the top cover Check if the LSU harness is connected on LSU board properly 4 Check if the LSU harness is defective 5 Reconnect the LSU harness and then execute the LSU motor test again 6 If the problem persists replace the LSU 7 If the proble...

Page 151: ...ust be eliminated The first step is to generate prints using printable pages embedded in the printer on laser paper The paper should be from an unopened ream that has been acclimated to room temperature and you should ensure that genuine Samsung Toner is installed in the printer How to analysis the defect image TIP According to the part remain life cause can vary Check the part remain life Check t...

Page 152: ...by toner residue debris etc Clean the paper path The toner cartridge is defective Replace the toner cartridge The transfer roller is contaminated or worn out Replace the transfer roller The pressure roller or heat roller in fuser unit defective 1 Turn the machine off 2 Remove and replace the fuser unit 3 Turn the machine on WARNING Do not touch the fuser unit while it is hot 4 70 Copyright 1995 20...

Page 153: ... residue debris etc Clean the paper path The toner cartridge is defective Replace the toner cartridge The transfer roller is contaminated or worn out Replace the transfer roller The LSU window is contaminated 1 Clean the LSU window 2 Replace the LSU The connection between the LSU and main board is defective 1 Disconnect and reconnect the harness 2 Replace the harness Copyright 1995 2017 SAMSUNG Al...

Page 154: ... is contaminated 1 Clean the LSU window The pressure roller or heat roller in fuser unit defective 1 Turn the machine off 2 Remove and replace the fuser unit 3 Turn the machine on WARNING Do not touch the fuser unit while it is hot HVPS terminal is contaminated Clean the contaminated terminal The output from the HVPS is abnormal Replace the HVPS board NOTE Roller Period for Horizontal Problem Roll...

Page 155: ... in the toner cartridge may be contaminated with foreign matter or paper particles Replace the toner cartridge The transfer roller is contaminated or worn out Replace the transfer roller The pressure roller or heat roller in fuser unit defective 1 Turn the machine off 2 Remove and replace the fuser unit 3 Turn the machine on WARNING Do not touch the fuser unit while it is hot Copyright 1995 2017 S...

Page 156: ...er cartridge life is expired Replace the toner cartridge The surface of transfer roller is contaminated or worn out Replace the transfer roller HVPS terminal is contaminated Clean the contaminated terminal The output from the HVPS is abnormal Replace the HVPS board 4 74 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 157: ...n The charging roller in the toner cartridge is defective Replace the toner cartridge The HVPS contact terminal is contaminated Clean the HVPS contact terminal The output from the HVPS is abnormal Replace the HVPS board The LSU is defective Replace the LSU Copyright 1995 2017 SAMSUNG All rights reserved 4 75 ...

Page 158: ...ansfer roller is not even The springs are damaged The transfer roller is improperly installed 1 Remove the transfer roller Assy 2 Check if the transfer roller Assy has any wrong part 3 Replace the transfer roller Assy The toner level is not even on the toner cartridge roller due to the bad blade Replace the toner cartridge 4 76 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 159: ...area of the printing Probable Cause Solution Does recycle paper be used Use the proper papers The life of the toner cartridge has been expired Replace the toner cartridge The output from the HVPS is abnormal Replace the HVPS board Copyright 1995 2017 SAMSUNG All rights reserved 4 77 ...

Page 160: ...artridge The transfer roller is contaminated or worn out Replace the transfer roller The pressure roller or heat roller in fuser unit defective 1 Turn the machine off 2 Remove and replace the fuser unit 3 Turn the machine on WARNING Do not touch the fuser unit while it is hot The HVPS contact terminal is contaminated Clean the HVPS contact terminal The output from the HVPS is abnormal Replace the ...

Page 161: ... transfer roller is contaminated or worn out Replace the transfer roller The pressure roller or heat roller in fuser unit defective 1 Turn the machine off 2 Remove and replace the fuser unit 3 Turn the machine on WARNING Do not touch the fuser unit while it is hot Copyright 1995 2017 SAMSUNG All rights reserved 4 79 ...

Page 162: ...f transfer roller is contaminated or worn out Replace the transfer roller The LSU window is contaminated 1 Clean the LSU window 2 Replace the LSU The connection between the LSU and main board is defective 1 Disconnect and reconnect the harness 2 Replace the harness The connection between the main board and HVPS board is bad Reconnect the harness If the main board or HVPS board is defective replace...

Page 163: ...or test The developer circulation in the toner cartridge is bad 1 Shake the toner cartridge 2 3 times from right to left Reinstall the toner cartridge Print 10 sample pages for test 2 If the problem persists replace the toner cartridge The contact between toner cartridge and transfer roller is bad Check if the toner cartridge and transfer roller are installed properly Copyright 1995 2017 SAMSUNG A...

Page 164: ...nit is not installed properly 1 Turn the machine off 2 Remove and reinstall the fuser unit 3 Turn the machine on The fuser connection is bad Check the connection between the fuser unit and main board The fuser unit defective 1 Turn the machine off 2 Remove and replace the fuser unit 3 Turn the machine on WARNING Do not touch the fuser unit while it is hot 4 82 Copyright 1995 2017 SAMSUNG All right...

Page 165: ...sary Pick up Forward Separation roller is worn out or contaminated Clean or replace the defective roller 2 No Power Description When system power is turned on LED and LCD on the operator panel do not come on Check and cause Solution The connection between main board and OPE board is bad Reconnect or replace the harness SMPS output is abnormal Replace the SMPS board Copyright 1995 2017 SAMSUNG All ...

Page 166: ...4 00223B Cl ock G ener at or ASM 3P2863A VCLK USB CLK M CLK USB HU B USB Direct STEP M O TO R G PI O DEBU G EEPR O M M 24512 64KB NAND FLASH SC AN I F ADC PW M CO NT 24V 5V 3CH DCD C 1 1V 1 2V 3 3V SATA BLDC M T PickU p St ep M T FuserSt ep M T Dupl ex St ep M T SM PS FAN M AINFAN Regi Clutch M P Cl ut ch Regi FEED EXIT BI N_FULL M P EM PTY PAPER _ EM PTY Paper _LI M IT P_SI ZE SC F 2 SC F 3 A1000...

Page 167: ... O PT_nRESET O PT_RXD O PT_TXD CRUM SC F1 PAAD28025 SB YKB5 DF08025SH24RC011R 4 3 2 1 2 1 CLU TCH 2 1 CLU TCH JC91 01024A SS 5GL1111D AS M C 902 ES24SSK115 JC 33K1 JC47 00035A DR04010SL24ZI 4010M 24S NDF 5V_LSU nHSYN C GN D VDO 0_DP VDO 0_DN GN D nSAM _HO LD0 nSAM _HO LD1 GN D VDO 1_DP VDO 1_DN GN D nEN _LSU_LD PW M _LD_P O W ER1 LSU_M O TO R_CLK nREAD Y_LSU nEN _LSU_M O TO R GN D 24VS1 5V_LSU nHS...

Page 168: ...e and easy troubleshooting as described in this service manual DVM Digital Volt Meter Standard Indicates more than 3 digits Cleaning Equipments Standard An IPA Isopropyl Alcohol dry wipe tissue or a gentle neutral detergent and lint free cloth Driver Standard type type M3 long M3 short M2 long M2 short Vacuum Cleaner Tweezers Standard For general home use small type Spring Hook Standard For genera...

Page 169: ...ting systems running on them The BOOTP servers assign the IP address from a pool of addresses to each client BOOTP enables diskless workstation computers to obtain an IP address prior to loading any advanced operating system CCD Charge Coupled Device CCD is a hardware which enables the scan job CCD Locking mechanism is also used to hold the CCD module to prevent any damage when you move the machin...

Page 170: ...f external behavior which is in contrast to simulation which concerns an abstract model of the system being simulated often considering its internal state Ethernet Ethernet is a frame based computer networking technology for local area networks LANs It defines wiring and signaling for the physical layer and frame formats and protocols for the media access control MAC data link layer of the OSI mod...

Page 171: ...t produces world wide industrial and commercial standards ITU T The International Telecommunication Union is an international organization established to standardize and regulate international radio and telecommunications Its main tasks include standardization allocation of the radio spectrum and organizing interconnection arrangements between different countries to allow international phone calls...

Page 172: ...come an industry standard Originally developed for early inkjet printers PCL has been released in varying levels for thermal dot matrix printer and laser printers PDF Portable Document Format PDF is a proprietary file format developed by Adobe Systems for representing two dimensional documents in a device independent and resolution independent format PostScript PS PostScript PS is a page descripti...

Page 173: ...N compliant program a scan can be initiated from within the program It is an image capture API for Microsoft Windows and Apple Macintosh operating systems UNC Path Uniform Naming Convention UNC is a standard way to access network shares in Window NT and other Microsoft products The format of a UNC path is servername sharename Additional directory URL Uniform Resource Locator URL is the global addr...

Page 174: ...nection easily without a computer XPS XML Paper Specification XPS is a specification for a Page Description Language PDL and a new document format which has benefits for portable document and electronic document developed by Microsoft It is an XML based specification based on a new print path and a vector based device independent document format 6 7 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 175: ...ference Information 6 3 The Sample Pattern for the Test The life of the toner cartridge and the printing speed are measured using the pattern shown below Copyright 1995 2017 SAMSUNG All rights reserved 6 8 ...

Page 176: ...name by Segment Xpress ProXpress MultiXpress 2 Model code Information Basic Structure SL Function Information Function N Network W Wireless Network D Duplex Printing R Reverse Type ADF F Fax X XOA eXtensible Open Architecture H Handset A Auto Document Feeder 6 9 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 178: ...na Japan https gspn2 samsungcsportal com N America S America https gspn3 samsungcsportal com This Service Manual is a property of Samsung Electronics Co Ltd Any unauthorized use of Manual can be punished under applicable International and or domestic law 2017 Samsung Electronics Co Ltd All rights reserved Printed in Korea ...

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Samsung ProXpress M4030 Series, Service Manual

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