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Samsung PROXPRESS C301X SERIES, User Manual

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Samsung PROXPRESS C301X SERIES User Manual Download Page 236

236

6.  Troubleshooting

Operating system problems

1 

Common Windows problems

 

Refer to the Microsoft Windows User’s Guide that came with your computer for further information on Windows error messages.

 

Condition

Suggested solutions

“File in Use” message appears 
during installation.

Exit all software applications. Remove all software from the startup group, then restart Windows. Reinstall the printer driver.

“General Protection Fault”, 
“Exception OE”, “Spool 32”, or 
“Illegal Operation” messages 
appear.

Close all other applications, reboot Windows and try printing again.

“Fail To Print”, “A printer 
timeout error occurred” 
message appear.

These messages may appear during printing. Just keep waiting until the machine finishes printing. If the message appears in ready 
mode or after printing has completed, check the connection and/or whether an error has occurred.

Samsung Printer Experience is 
not shown when you click more 

settings.

Samsung Printer Experience

 is not installed. Download the app from the

 

Windows 

Store

 and install it.

Machine information is not 
displayed when you click the 
device in the Devices and 
Printers.

Check the 

Printer properties

. Click the 

Ports

 tab.

(

Control Panel

 > 

Devices and Printers

 > Right-click on your printer icon and select 

Printer properties

)

If the port is set to File or LPT, uncheck them and select TCP/IP, USB, or WSD.

Summary of Contents for PROXPRESS C301X SERIES

Page 1: ...ing the installation basic operation and troubleshooting on Windows ADVANCED This guide provides information about installation advanced configuration operation and troubleshooting on various OS environments Some features may not be available depending on models or countries ...

Page 2: ...ng USB memory device 45 3 Maintenance Ordering supplies and accessories 49 Available supplies 50 Available accessories 51 Available maintenance parts 52 Storing the toner cartridge 53 Redistributing toner 55 Replacing the toner cartridge 57 Replacing the waste toner container 60 Installing accessories 62 Monitoring the supplies life 64 Setting the toner low alert 65 Cleaning the machine 66 Tips fo...

Page 3: ...3 BASIC 5 Appendix Specifications 91 Regulatory information 101 Copyright 111 ...

Page 4: ... know before using the machine Key benefits 5 Features by model 7 Useful to know 9 About this user guide 10 Safety information 11 Machine overview 16 Control panel overview 19 Turning on the machine 20 Installing the driver locally 21 Reinstalling the driver 23 ...

Page 5: ...printer and get the print job done see Using the NFC feature on page 146 You can print on the go from your smartphone or computer using Samsung Cloud Print apps see Samsung Cloud Print on page 155 You can print on the go from your smartphone or computer using Google Cloud Print enabled apps see Google Cloud Print on page 159 Easy Capture Manager allows you to easily edit and print whatever you cap...

Page 6: ...ne is equipped with a USB interface and or a network interface Supports various wireless network setting method Using the WPS Wi Fi Protected Setup You can easily connect to a wireless network using the WPS menu on the machine and the access point a wireless router Using the USB cable or a network cable You can connect and set various wireless network settings using a USB cable or a network cable ...

Page 7: ...ng Utilitya Samsung Printer Center Samsung Easy Printer Manager Advanced Setting Samsung Printer Status Samsung AnyWeb Printa Samsung Easy Document Creator Easy Capture Manager Easy Eco Driver Packb Samsung Stylish Driver Packc SyncThru Web Service a Download the software from the Samsung website and install it http www samsung com find your product Support or Downloads Before installing check whe...

Page 8: ...erface 802 11b g n wireless LANa a Depending on your country wireless LAN card may not be available For some countries only 802 11 b g can be applied Contact your local Samsung dealer or the retailer where you bought your machine NFC Near Field Communication Google Cloud Print Samsung Cloud Print PrinterOn Mopria Eco printing Duplex 2 sided printing USB memory interface Optional tray Tray2 Tray3 ...

Page 9: ...in Check the meanings of LED indications in this manual and troubleshoot accordingly see Understanding the status LED on page 82 A paper jam has occurred Open and close the door see Front view on page 17 Check the instructions on removing jammed paper in this manual and troubleshoot accordingly see Clearing paper jams on page 73 Printouts are blurry The toner level might be low or uneven Shake the...

Page 10: ...n its options or model you purchased The screenshots in this user guide may differ from your machine depending on the machine s firmware driver version The procedures in this user guide are mainly based on Windows 7 1 Conventions Some terms in this guide are used interchangeably as below Document is synonymous with original Paper is synonymous with media or print media Machine refers to printer or...

Page 11: ...d is damaged or if the electrical outlet is not grounded This could result in electric shock or fire Do not place anything on top of the machine water small metal or heavy objects candles lit cigarettes etc This could result in electric shock or fire If the machine gets overheated it releases smoke makes strange noises or generates an odd odor immediately turn off the power switch and unplug the m...

Page 12: ...let do not attempt to force it in Call an electrician to change the electrical outlet or this could result in electric shock Do not allow pets to chew on the AC power telephone or PC interface cords This could result in electric shock or fire and or injury to your pet Do not forcefully pull the paper out during printing It can cause damage to the machine Be careful not to put your hand between the...

Page 13: ...chine See General specifications on page 91 Before moving the machine turn the power off and disconnect all cords The information below are only suggestions based on the units weight If you have a medical condition that prevents you from lifting do not lift the machine Ask for help and always use the appropriate amount of people to lift the device safety Then lift the machine If the machine weighs...

Page 14: ...overload wall outlets and extension cords This can diminish performance and could result in electric shock or fire The machine should be connected to the power level which is specified on the label If you are unsure and want to check the power level you are using contact the electrical utility company a AWG American Wire Gauge Unplug this product from the wall outlet before cleaning the inside of ...

Page 15: ...st can be dangerous if inhaled or ingested Using recycled supplies such as toner can cause damage to the machine In case of damage due to the use of recycled supplies a service fee will be charged For supplies that contain toner dust toner cartridge waste toner bottle imaging unit etc follow the instructions below When disposing of the supplies follow the instructions for disposal Refer to the res...

Page 16: ...f machine Quick installation guide Power cord Software CDb b The software CD contains the print drivers user s guide and software applications Misc accessoriesc c Miscellaneous accessories included with your machine may vary by country of purchase and specific model Toner MUST READ INSTALLATION GUIDE INSTALLING THE TONER CARTRIDGE AND IMAGING UNIT PREPARING Samsung Multifunction Xpress c267xFX ser...

Page 17: ...3 14 15 16 7 9 5 17 1 Output support tray 10 Front cover 2 Output tray 11 Front cover release button 3 Control panel 12 Toner cartridges 4 Control board cover 13 Toner cartridge handle 5 USB memory port 14 Intermediate Transfer Belt ITB 6 Tray 1 15 Paper width guides on a multi purpose tray 7 Optional traya a Install the optional tray if it is necessary 16 Multi purpose support tray 8 Push release...

Page 18: ...ing on your model There are various types of machine Some features and optional goods may not be available depending on model or country see Features by model on page 7 2 3 1 4 6 5 7 1 Waste toner container 2 Rear cover 3 Rear cover handle 4 Power receptacle 5 USB memory port 6 USB port 7 Network port ...

Page 19: ...or previous options 5 OK Confirms the selection on the screen 6 Back Sends you back to the upper menu level 7 Cancel Stops current operation 8 Power Wakeup You can turn the power on and off with this button Or wake up from the power save mode 9 Status LED Indicates the status of your machine see Understanding the status LED on page 82 a a C301xDW only Indicates the wireless status of your machine ...

Page 20: ...chine Otherwise it can cause damage or fire to the machine Some parts inside of the machine may be hot when power is on or after printing Be careful not to burn yourself when working inside the machine Do not disassemble the machine when it is turned on or plugged in Doing so may give you an electric shock 1 Connect the machine to the electricity supply first 2 Power is turned on automatically If ...

Page 21: ...Insert the supplied software CD into your CD ROM drive If the installation window does not appear click Start All programs Accessories Run X Setup exe replacing X with the letter which represents your CD ROM drive and click OK For Windows 8 If the installation window does not appear from Charms select Search Apps and search for Run Type in X Setup exe replacing X with the letter that represents yo...

Page 22: ...Search 2 Click Store 3 Search and click Samsung Printer Experience 4 Click Install If you install the driver using the supplied software CD V4 driver is not installed If you want to use the V4 driver in the Desktop screen you can download from the Samsung website www samsung com find your product Support or downloads If you want to install Samsung s printer management tools you need to install the...

Page 23: ...s the Enter key OR From the Start icon select All apps Search type in Programs and Features 2 Right click the driver you want to uninstall and select Uninstall 3 Follow the instructions in the installation window 4 Insert the software CD into your CD ROM drive and install the driver again see Installing the driver locally on page 21 From the Windows 8 Start Screen 1 Make sure that the machine is c...

Page 24: ...and Basic Setup This chapter provides information about the overall menu structure and the basic setup options Menu overview 25 Machine s basic settings 28 Media and tray 30 Basic printing 40 Using USB memory device 45 ...

Page 25: ...licable to your machine Some menu names may differ from your machine depending on its options or the models The menus are described in the Advanced Guide see Useful Setting Menus on page 161 1 Accessing the menu 1 Press Menu button on the control panel 2 Press the arrows until the needed menu item appears and press OK 3 If the setting item has sub menus repeat step 2 4 Press OK to save the selecti...

Page 26: ...on Mar Duplex Off Long Edge Short Edge b This option is available when the optional tray is installed Copies MP Tray Tray 1 Tray 2b Tray 3b Paper Source Auto Tray 1 Tray 2b Tray 3b MP Tray Resolution Standard High Img Qual Clear Text Edge Enhance Auto CR Screen Trapping Date Time Clock Mode Language Power Save Wakeup Event Job Timeout Default Paper A4 Letter Altitude Adj Humidity Auto Continue Aut...

Page 27: ... menus that appear in this menu may differ based on whether or not the machine is connected to the PrinterOn server Emulation Type Setup Custom Color Default Print Density AutoColor Reg Tone Adjust Default Auto Tone Adj TCP IP IPv4 DHCP BOOTP Static TCP IP IPv6 IPv6 Protocol DHCPv6 Config Ethernet Ethernet Port Ethernet Speed 802 1x Clear Settings Network Conf Protocol Mgr HTTP SCP PrinterOn WINS ...

Page 28: ... necessary to press OK to navigate to lower level menus for some models 1 Select Menu button on the control panel 2 Press System Setup 3 Select the option you want then press OK Language Change the language that is displayed on the control panel Date Time You can set the time and date They are printed on reports If however they are not correct you need to change it for the correct time being Enter...

Page 29: ...ove sea level Before you set the altitude value determine the altitude where you are see Altitude adjustment on page 179 4 Select the option you want then press OK 5 Press OK to save the selection 6 Press Cancel to return to ready mode Refer to below links to set other settings useful for using the machine See Setting the paper size and type on page 39 See Keypad letters and numbers on page 180 ...

Page 30: ...ce smoothness The smoothness of the print media affects how crisp the printing looks on the paper Some print media may meet all of the guidelines in this user s guide and still not produce satisfactory results This may be the result of the sheets characteristics improper handling unacceptable temperature and humidity levels or other variables over which cannot be controlled Before purchasing large...

Page 31: ...gth guide 3 Paper width guide For Legal sized paper Push button as shown and pull out the tray Illustrations on this user s guide may differ from your machine depending on its options or models Check your machine type see Tray overview on page 31 If you do not adjust the guide it may cause paper registration image skew or jamming of the paper 2 3 1 LGL ...

Page 32: ...type see Front view on page 17 Tray 1 optional tray The procedure is same for all optional trays 1 Pull out the paper tray 2 Squeeze and the paper width guide and paper length lever to locate them in the correct paper size slot marked at the bottom of the tray to adjust to the size see Tray overview on page 31 3 Flex or fan the edge of the paper stack to separate the pages before loading papers ...

Page 33: ...ck into the machine 6 When you print a document set the paper type and size for the tray see Setting the paper size and type on page 39 Multi purpose tray The multi purpose tray can hold special sizes and types of print material such as postcards note cards and envelopes see Print media specifications on page 93 Tips on using the multi purpose tray Load only one type size and weight of print media...

Page 34: ...n page 93 Flatten any curl on postcards envelopes and labels before loading them into the multi purpose tray 1 Press the push release of multi purpose tray and it down to open 2 Load the paper 3 Squeeze the multi purpose tray paper width guides and adjust them to the width of the paper Do not force them too much or the paper will bent resulting in a paper jam or skew 2 1 ...

Page 35: ...ou change the paper setting set in the machine from Samsung Easy Printer Manager program or SyncThru Web Service If your machine is connected to the local you can set the machine s setting from Samsung Easy Printer Manager Advanced Setting Device Settings see Using Samsung Easy Printer Manager on page 210 If your machine is connected to the network you can set the machine s setting from SyncThru W...

Page 36: ...quality of the envelopes To print an envelope place it as shown in the following figure When selecting envelopes consider the following factors Weight should not exceed 90 g m2 otherwise jams may occur Construction should lie flat with less than 6 mm curl and should not contain air Condition should not be wrinkled nicked nor damaged Temperature should resist the heat and pressure of the machine du...

Page 37: ...ling creasing or jams and may even damage the fuser For the best print quality position margins no closer than 15 mm from the edges of the envelope Avoid printing over the area where the envelope s seams meet Labels To avoid damaging the machine use only labels designed for use in laser printers When selecting labels consider the following factors Adhesives Should be stable at your machine s fusin...

Page 38: ... application set the margins to at least 6 4 mm 0 25 inches away from the edges of the material Preprinted paper When loading preprinted paper the printed side should be facing up with an uncurled edge at the front If you experience problems with paper feeding turn the paper around Note that print quality is not guaranteed Must be printed with heat resistant ink that will not melt vaporize or rele...

Page 39: ...ine using control panel Select Menu System Setup Paper Setup Paper Size or Paper Type on the control panel You change the paper setting set in the machine using printer driver Set the paper type from the Printing preferences window Paper tab Paper Type see Opening printing preferences on page 41 If you want to use special sized paper such as billing paper select the Paper tab Size Edit and set Cus...

Page 40: ...g on page 194 The following Printing Preferences window is for Notepad in Windows 7 1 Open the document you want to print 2 Select Print from the File menu 3 Select your machine from the Select Printer list 4 The basic print settings including the number of copies and print range are selected within the Print window To take advantage of the advanced printing features click Properties or Preference...

Page 41: ...ain option but it is not recommended and an mark means you cannot select that option due to the machine s setting or environment 1 Open the document you want to print 2 Select Print from the file menu The Print window appears 3 Select your machine from the Select Printer 4 Click Properties or Preferences The screenshot may differ depending on model You can apply Eco features to save paper and tone...

Page 42: ...vorites all current driver settings are saved To use a saved setting select it in the Favorites tab The machine is now set to print according to the settings you have selected To delete saved settings select it in the Favorites tab and click Delete 11 Using help Click the option you want to know on the Printing Preferences window and press F1 on your keyboard 12 Eco printing The Eco function cuts ...

Page 43: ... Machine Settings System Eco Settings or Samsung Easy Printer Manager Device Settings Eco 3 Press OK to save the selection Setting eco mode on the driver To take advantage of the advanced printing features click Properties or PreferencesfromthePrintwindow see Openingprintingpreferences on page 41 Open the Eco tab to set Eco mode When you see the eco image that means the eco mode is currently enabl...

Page 44: ... disabled Refers to the calculation coefficient about CO2 energy and paper from IEA International Energy Agency the index of Ministry of Internal Affairs and Communication of Japan and www remanufacturing org uk Each model has a different index The power consumption in printing mode refers to the average printing power consumption of this machine The actual amount displayed is only an estimate as ...

Page 45: ...d USB V2 0 memory devices Your machine supports USB memory devices with FAT16 FAT32 and a sector size of 512 bytes Check your USB memory device s file system from your dealer You must use only an authorized USB memory device with an A plug connector Use only a metal shielded USB memory device Only use a USB memory device that has obtained compatibility certification otherwise the machine might not...

Page 46: ...m 4 Press the arrow until the folder or file you want and press OK If you see or D in the front of a folder name there are one or more files or folders in the selected folder 5 Press the number of copies to be printed or enter the number 6 Press OK 16 Managing USB memory You can delete image files stored on a USB memory device one by one or all at once by reformatting the device 1 Insert a USB mem...

Page 47: ... Memory status You can check the amount of memory space available for saving documents 1 Insert a USB memory device into the USB memory port on your machine 2 Select Menu button on the control panel 3 Press Direct USB Check Space The available memory space appears on the display ...

Page 48: ...ries 49 Available supplies 50 Available accessories 51 Available maintenance parts 52 Storing the toner cartridge 53 Redistributing toner 55 Replacing the toner cartridge 57 Replacing the waste toner container 60 Installing accessories 62 Monitoring the supplies life 64 Setting the toner low alert 65 Cleaning the machine 66 Tips for moving storing your machine 70 ...

Page 49: ... to obtain the list of available supplies and maintenance parts To order Samsung authorized supplies accessories and maintenance parts contact your local Samsung dealer or the retailer where you purchased your machine You can also visit www samsung com supplies and then select your country region to obtain the contact information for service ...

Page 50: ... repair required as a result of using non genuine Samsung toner cartridges will not be covered under the machine s warranty Type Average yielda a Declared yield value in accordance with ISO IEC 19798 The number of pages may be affected by operating environment printing interval graphics media type and media size Part name Standard yield toner cartridge b b The standard yield toner cartridge is ava...

Page 51: ...lable depending on models or countries see Features by model on page 7 Accessory Function Part name Optional trays Tray2 Tray3 If you are experiencing frequent paper supply problems you can attach an additional 550a sheet trays a Plain paper 75 g m2 20 lb bond SL SCF3000 Wireless NFC kitb b C301xND only This kit lets you use your machine as a Wireless and NFC machine SL NWE001X ...

Page 52: ... model Replacing maintenance parts can be performed only by an authorized service provider dealer or the retailer where you bought the machine To purchase maintenance parts contact the retailer where you bought the machine The replacement period for the maintenance parts is informed by the Samsung Printer Status program Or on the UI User Interface if your machine supports a display screen The repl...

Page 53: ...bag from the original package Store lying flat not standing on end with the same side facing up as if it were installed in the machine Do not store consumables in any of the following conditions Temperature greater than 40 C 104 F Humidity range less than 20 or greater than 80 An environment with extreme changes in humidity or temperature Direct sunlight or room light Dusty places A car for a long...

Page 54: ...f toner that print jobs require The actual print yield may vary depending on the print density of the pages you print on operating environment percentage of image area printing interval media type and or media size For example if you print a lot of graphics the consumption of the toner is higher and you may need to change the cartridge more often ...

Page 55: ...g will still occur even after you have redistributed the toner Check the type of the toner cartridge for your machine see Available supplies on page 50 Illustrations on this user s guide may differ from your machine depending on its options or models Check your machine type see Front view on page 17 To prevent damage to the toner cartridge do not expose it to light for more than a few minutes Cove...

Page 56: ...Redistributing toner 56 3 Maintenance ...

Page 57: ...0 Shake the toner cartridge thoroughly side to side it will increase the initial print quality Illustrations on this user s guide may differ from your machine depending on its options or models Check your machine type see Front view on page 17 To prevent damage to the toner cartridge do not expose it to light for more than a few minutes Cover it with a piece of paper if necessary Do not touch the ...

Page 58: ...Replacing the toner cartridge 58 3 Maintenance ...

Page 59: ...Replacing the toner cartridge 59 3 Maintenance ...

Page 60: ...ck the waste toner container for your machine see Available supplies on page 50 Toner particles can be released inside the machine but it does not mean the machine is damaged Contact a service representative when print quality problems occur When you pull out the waste toner container out of the machine move the container carefully not to drop it from your hands Make sure that you lay the waste to...

Page 61: ...Replacing the waste toner container 61 3 Maintenance Do not tilt or turn over the container 1 2 ...

Page 62: ...isk of an explosion if battery is replaced by an incorrect type Your service provider should remove the old battery from your device and dispose of in ordinance with state regulations 5 Setting Device Options When you install the optional devices such as optional tray memory etc this machine automatically detects and sets the optional devices If you cannot use the optional devices you installed in...

Page 63: ... not applicable to your machine Tray Options Select the optional tray you installed You can select the tray Storage Options Select the optional memory you installed If this feature is checked you can select the Print Mode Advanced Features You can select the Printer Status and Stylish User Interface Admin Job Accounting Allows you to associate user and account identification information with each ...

Page 64: ... menus may differ from model to model see Accessing the menu on page 25 Some menus may not appear in the display depending on options or models If so it is not applicable to your machine It may be necessary to press OK to navigate to lower level menus for some models 1 Select Menu System Setup Maintenance Supplies Life on the control panel 2 Select the option you want and press OK 3 Press Cancel t...

Page 65: ...ge the toner cartridge appears You can set the option for whether or not this message or LED appears Accessing menus may differ from model to model see Accessing the menu on page 25 1 Select Menu System Setup Maintenance TonerLow Alert on the control panel 2 Select the option you want and press OK 3 Press Cancel to return to ready mode ...

Page 66: ...f alcohol solvents or other strong substances can discolor or distort the cabinet If your machine or the surrounding area is contaminated with toner we recommend you use a cloth or tissue dampened with water to clean it If you use a vacuum cleaner toner blows in the air and might be harmful to you 6 Cleaning the outside or the display screen Clean the machine cabinet or the display screen with a s...

Page 67: ...rtridge Use the handle on the cartridge to avoid touching this area Use a dry lint free cloth when cleaning the inside of the machine be careful not to damage the transfer roller or any other inside parts Do not use solvents such as benzene or thinner Printing quality problems can occur and cause damage to the machine Use a dry lint free cloth to clean the machine Turn the machine off and unplug t...

Page 68: ...Cleaning the machine 68 3 Maintenance ...

Page 69: ...plug the power cord Wait for the machine to cool down If your machine has a power switch turn the power switch off before cleaning the machine Illustrations on this user s guide may differ from your machine depending on its options or models Check your machine type see Front view on page 17 1 2 ...

Page 70: ...ing the machine do not tilt or turn it upside down Otherwise the inside of the machine may be contaminated by toner which can cause damage to the machine or reduce print quality When moving the machine make sure at least two people are holding the machine securely ...

Page 71: ...84 This chapter gives helpful information for what to do if you encounter an error If your machine has a display screen check the message on the display screen first to solve If you cannot find a solution to your problem in this chapter refer to the Troubleshooting chapter in the Advanced Guide see Troubleshooting on page 221 If you cannot find a solution in the User s Guide or the problem persist...

Page 72: ...ioned correctly see Tray overview on page 31 Do not remove paper from the tray while your machine is printing Flex fan and straighten paper before loading Do not use creased damp or highly curled paper Do not mix paper type and size in a tray Use only recommended print media see Print media specifications on page 93 Remove any substances dust pieces of paper tape in the path in which paper is load...

Page 73: ... jams To avoid tearing the paper pull the jammed paper out slowly and gently 1 In tray 1 Illustrations on this user s guide may differ from your machine depending on its options or models Check your machine type see Front view on page 17 ...

Page 74: ...Clearing paper jams 74 4 Troubleshooting 2 In optional tray The procedure is same for all optional trays ...

Page 75: ...Clearing paper jams 75 4 Troubleshooting If you do not see the paper in this area stop and go to next step ...

Page 76: ...Clearing paper jams 76 4 Troubleshooting 3 In the multi purpose tray ...

Page 77: ...Clearing paper jams 77 4 Troubleshooting If you do not see the paper in this area stop and go to next step 1 2 3 ...

Page 78: ...g 4 Inside the machine The fuser area is hot Take care when removing paper from the machine Illustrations on this user s guide may differ from your machine depending on its options or models Check your machine type see Front view on page 17 ...

Page 79: ...Clearing paper jams 79 4 Troubleshooting 5 In exit area The fuser area is hot Take care when removing paper from the machine ...

Page 80: ...Clearing paper jams 80 4 Troubleshooting If you do not see the paper in this area stop and go to next step ...

Page 81: ...Clearing paper jams 81 4 Troubleshooting 6 In the duplex unit area ...

Page 82: ...rol panel overview on page 19 To resolve the error look at the error message and its instructions from the troubleshooting part see Understanding display messages on page 84 You also can resolve the error with the guideline from the computer s Samsung Printing Status program window see Using Samsung Printer Status on page 213 If the problem persists call a service representative ...

Page 83: ...by operating environment percentage of image area printing interval graphics media and media size Some amount of toner may remain in the cartridge even when orangeLED is on and the printer stops printing b Some LEDs may not be available depending on model or country see Control panel overview on page 19 On A toner cartridge has almost reached its estimated cartridge lifea It is recommended to repl...

Page 84: ...number media type indicates the media type media size indicates the media size color indicates the color of toner 7 Paper Jam related messages Message Meaning Suggested solutions Paper Jam in exit area Paper has jammed in the exit area Clear the jam see In exit area on page 79 Paper Jam inside machine Paper has jammed in the inside machine Clear the jam see Inside the machine on page 78 Paper Jam ...

Page 85: ...ated cartridge life of toner is close a Prepare a new cartridge for a replacement You may temporarily increase the printing quality by redistributing the toner see Redistributing toner on page 55 Replace Toner The indicated toner cartridge has almost reached its estimated cartridge lifea You can choose Stop or Continue as shown on the control panel If you selectStop theprinterstopsprinting If you ...

Page 86: ...mber Paper Mismatch The paper size specified in the printer properties does not match the paper you are loading Load the correct paper in the tray MP Paper Mismatch The paper size specified in the printer properties does not match the paper you are loading Load the correct paper in the tray Message Meaning Suggested solutions Network Problem IP Conflict The IP address is used elsewhere Check the I...

Page 87: ...ation and power connections as well as any devices that may affect wireless communication If the problem persists please call for service Message Meaning Suggested solutions Fail connection to WPS The machine failed to connect to the wireless access point or wireless router Check the status of the access point or WPS including its configuration and power connections as well as any devices that may...

Page 88: ...ersists please call for service Error error number Call for service Install TR belt unit The transfer belt is not installed Install a Samsung genuine transfer belt Not compatible transfer belt The transfer belt of the machine is not for your machine Install the a Samsung genuine part designed for your machine Not Installed Waste tank The is waste toner container not installed Install a Samsung gen...

Page 89: ...ler Replace new Tray2 roller The life of the tray roller will expired soon Replace the tray roller with a new one If the problem persists please call for service The life of the tray roller will expired Transfer Belt Error The transfer belt cannot be controlled Reboot the power and try the printing job again If the problem persists please call for service Waste toner Full Replace new one The waste...

Page 90: ...5 Appendix This chapter provides product specifications and information concerning applicable regulations Specifications 91 Regulatory information 101 Copyright 111 ...

Page 91: ...Description Dimensiona Width x Depth x Height 420 x 452 5 x 311 3 mm 16 54 x 17 81 x 12 26 inches Weighta Machine with consumables 19 74 kg 43 52 lbs Noise Levelb c Ready mode Less than 37 dB A Print mode Less than 52 dB A Temperature Operation 10 to 30 C 50 to 86 F Storage packed 20 to 40 C 4 to 104 F Humidity Operation 20 to 80 RH Storage packed 10 to 90 RH Power ratingd 110 volt models AC 110 1...

Page 92: ...installation A4 paper simplex printing c China only If the equipment s noise is louder than 63 db A the equipment should be placed in region of relatively independent advice d See the rating label on the machine for the correct voltage V frequency hertz and of current A for your machine e The power consumption may be affected by the machine s status setting conditions operating environment and mea...

Page 93: ...o 90 g m2 19 to 24 lbs bond 50 sheets Legal 216 x 356 mm 8 5 x 14 inches US Folio 216 x 330 mm 8 5 x 13 inches A4 210 x 297 mm 8 27 x 11 69 inches Oficio 216 x 343 mm 8 5 x 13 5 inches JIS B5 182 x 257 mm 7 17 x 10 12 inches ISO B5 176 x 250 mm 6 93 x 9 84 inches Executive 184 x 267 mm 7 25 x 10 5 inches Statement 140 x 216 mm 5 5 x 8 5 inches A5 148 x 210 mm 5 83 x 8 27 inches A6 105 x 148 mm 4 1...

Page 94: ...s bond 91 to 105 g m2 24 to 28 lbs bond 5 sheets Thicker paper b c Refer to the Plain paper section Refer to the Plain paper section 164 to 220 g m2 43 to 59 lbs bond 50 sheets of 220 g m2 59 lbs bond Not available in optional tray 164 to 220 g m2 43 to 59 lbs bond 5 sheets Thin paper Refer to the Plain paper section Refer to the Plain paper section 60 to 70 g m2 16 to 19 lbs bond 250 sheets of 70...

Page 95: ...to 150 g m2 32 to 40 lbs bond 5 sheets Card stock b c Letter Legal US Folio A4 JIS B5 ISO B5 Executive A5 Refer to the Plain paper section 121 to 163 g m2 32 to 43 lbs bond 20 sheets 121 to 163 g m2 32 to 43 lbs bond 5 sheets Bond paper Refer to the Plain paper section Refer to the Plain paper section 105 to 120 g m2 28 to 32 lbs bond 50 sheets 105 to 120 g m2 28 to 32 lbs bond 5 sheets Archive Pu...

Page 96: ... size custom Tray1 98 x 127 mm 3 86 x 5 inches Optional tray 148 5 x 210 mm 5 85 x 8 27inches Multi Purposetray 76x127 mm 3x5 inches 60 to 220 g m2 16 to 59 lbs bond for tray1 60 to 163 g m2 16 to 43 lbs bond for optional tray 60 to 220 g m2 16 to 59 lbs bond Maximum size custom 216 x 356 mm 8 5 x 14 inches a Maximum capacity may differ depending on media weight thickness and environmental conditi...

Page 97: ...rver 2008 Intel Pentium IV 1 GHz Pentium IV 2 GHz 512 MB 2 GB 10 GB Windows Vista Intel Pentium IV 3 GHz 512 MB 1 GB 15 GB Windows 7 Intel Pentium IV 1 GHz 32 bit or 64 bit processor or higher 1 GB 2 GB 16 GB Support for DirectX 9 graphics with 128 MB memory to enable the Aero theme DVD R W Drive Windows Server 2008 R2 Intel Pentium IV 1 4 GHz x64 processors 2 GHz or faster 512 MB 2 GB 10 GB Windo...

Page 98: ...ssors 2 GB 4 GB Items Requirements Operating system Red Hat Enterprise Linux 5 6 7 Fedora 13 14 15 16 17 18 19 20 21 22 OpenSUSE 11 3 11 4 12 1 12 2 12 3 13 1 13 2 Ubuntu 10 04 10 10 11 04 11 10 12 04 12 10 13 04 13 10 14 04 14 10 15 04 SUSE Linux Enterprise Desktop 11 12 Debian 6 7 8 Mint 13 14 15 16 17 CPU Pentium IV 2 4 GHz Intel Core 2 RAM 512 MB 1 GB Free HDD space 1 GB 2 GB ...

Page 99: ...cations 99 5 Appendix Unix Items Requirements Operating system Sun Solaris 9 10 11 x86 SPARC HP UX 11 0 11i v1 11i v2 11i v3 PA RISC Itanium IBM AIX 5 1 5 2 5 3 5 4 6 1 7 1 PowerPC Free HDD space Up to 100 MB ...

Page 100: ...erating system Windows XP Service Pack 3 Windows Server 2003 Windows Vista Windows 7 8 Windows Server 2008 R2 Windows 10 Windows Sever 2016 Various Linux OS Mac OS X 10 6 10 11 UNIX OS Network protocols TCP IPv4 DHCP BOOTP DNS WINS Bonjour SLP UPnP Standard TCP IP Printing RAW LPR IPP WSD SNMPv 1 2 3 HTTP IPSec TCP IPv6 DHCP DNS Standard TCP IP Printing LPR SNMPv 1 2 3 HTTP IPSec Wireless security...

Page 101: ...azardous The laser system and printer are designed so there is never any human access to laser radiation above a Class I level during normal operation user maintenance or prescribed service condition Warning Never operate or service the printer with the protective cover removed from laser scanner assembly The reflected beam although invisible can damage your eyes When using this product these basi...

Page 102: ... energy conservation technology that reduces power consumption when it is not in active use When the printer does not receive data for an extended period of time power consumption is automatically lowered ENERGY STAR and the ENERGY STAR mark are registered U S marks For more information on the ENERGY STAR program see http www energystar gov For ENERGY STAR certified models the ENRGY STAR label wil...

Page 103: ...ing on the product accessories or literature indicates that the product and its electronic accessories e g charger headset USB cable should not be disposed of with other household waste at the end of their working life To prevent possible harm to the environment or human health from uncontrolled waste disposal please separate these itemsfromother s ofwaste and recyclethemresponsiblyto promotethe s...

Page 104: ...ence to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connec...

Page 105: ...s transmitter must not be collocated or operation in conjunction with any other antenna or transmitter Operation of this device is subject to the following two conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation of the device Wireless devices are not user serviceable Do not mod...

Page 106: ...Regulatory information 106 5 Appendix 16 Taiwan only 17 Russia Kazakhstan Belaru only 18 Germany only ...

Page 107: ...lug sockets You need to buy a suitable plug adaptor Do not remove the moulded plug If you cut off the moulded plug get rid of it straight away You cannot rewire the plug and you may receive an electric shock if you plug it into a socket Important warning If the wires in the mains lead do not match the colors marked in your plug do the following You must connect the green and yellow wire to the pin...

Page 108: ... in the 2 4 GHz 5 GHz band may be present embedded inyourprintersystem which is intended for home or office use This section is only applicable if these devices are present Refer to the system label to verify the presence of wireless devices The power output of the wireless device or devices that may be embedded in your printer is well below the RF exposure limits as set by the European Commission...

Page 109: ...are should be taken to minimize human contact during normal operation As a general guideline a separation of 20 cm 8 inches between the wireless device and the body for use of a wireless device near the body this does not include extremities is typical This device should be used more than 20 cm 8 inches from the body when wireless devices are on and transmitting This transmitter must not be colloc...

Page 110: ...ions on the use of a wireless device in the destination country If your system came equipped with an internal embedded wireless device do not operate the wireless device unless all covers and shields are in place and the system is fully assembled Wireless devices are not user serviceable Do not modify them in any way Modification to a wireless device will void the authorization to use it Contact m...

Page 111: ...are either registered trademarks or trademarks of Google Inc Google Cloud Print is a trademark of Google Inc iPad iPhone iPod touch Mac and Mac OS are trademarks of Apple Inc registered in the U S and other countries AirPrint and the AirPrint logo are trademarks of Apple Inc All other brand or product names are trademarks of their respective companies or organizations REV 1 01 QR code The software...

Page 112: ...ut installation advanced configuration operation and troubleshooting on various OS environments Some features may not be available depending on models or countries BASIC This guide provides information concerning the installation basic operation and troubleshooting on Windows ...

Page 113: ...eless network setup 133 Using the NFC feature 146 Supported Mobile Apps 151 Mopria 152 AirPrint 154 Samsung Cloud Print 155 PrinterOn 157 Google Cloud Print 159 3 Useful Setting Menus Before you begin reading a chapter 162 Information 163 Layout 164 Paper 165 Graphic 166 System Setup 167 Emulation 171 Image Management 172 Network 173 Direct USB 175 Job Manage 176 PrinterOn 177 4 Special Features A...

Page 114: ...rint 205 Easy Eco Driver 206 Using Samsung Printer Center 207 Using Samsung Easy Printer Manager 210 Using Samsung Printer Status 213 Using Samsung Printer Experience 215 6 Troubleshooting Paper feeding problems 222 Power and cable connecting problems 223 Printing problems 224 Printing quality problems 228 Operating system problems 236 ...

Page 115: ... machine is attached to a network skip the following steps below and go on to installing a network connected machine s driver see Installing driver over the network on page 126 Installation for Mac 116 Reinstallation for Mac 117 Installation for Linux 118 Reinstallation for Linux 119 If you are a Windows OS user refer to the Basic Guide for installing the machine s driver see Installing the driver...

Page 116: ...m find your product Support or Downloads 3 Turn on the machine 4 Double click the Install Software icon 5 Read the license agreement and check installation agreement button 6 Click Next and then follow the instructions in the installation window To install the fax driver a Open the Applications folder Samsung Fax Queue Creator b Your machine appears on the Printer List c Select machine to use and ...

Page 117: ...n the Applications folder Samsung Printer Software Uninstaller 2 To uninstall printer software click Continue 3 Check the program you want to delete and click Uninstall 4 Enter the password and click OK 5 After the uninstallation is finished click Close If a machine has already been added delete it from the Print Setup Utility or Print Fax ...

Page 118: ...achine is connected to your computer and powered on 2 Copy Unified Linux Driver package to your system 3 Open Terminal program and go to the folder that you copied the package to 4 Extract the package 5 Move to uld folder 6 Execute install sh command If you re not logged in as root execute the command with sudo as sudo install sh 7 Proceed with installation 8 When installation finished launch prin...

Page 119: ... work properly uninstall the driver and reinstall it 1 Open Terminal program 2 Move to uld folder extracted from Unified Linux Driver package 3 Execute uninstall sh command If you re not logged in as root execute the command with sudo as sudo uninstall sh 4 Proceed with uninstallation ...

Page 120: ...twork programs 121 Wired network setup 122 Installing driver over the network 126 Wireless network setup 133 Using the NFC feature 146 Supported Mobile Apps 151 Mopria 152 AirPrint 154 Samsung Cloud Print 155 PrinterOn 157 Google Cloud Print 159 Supported optional devices and features may differ according to your model see Features by model on page 7 ...

Page 121: ...o the following tasks see SyncThru Web Service on page 198 Check the supplies information and status Customize machine settings Set the email notification option When you set this option the machine status toner cartridge shortage or machine error will be sent to a certain person s email automatically Configure the network parameters necessary for the machine to connect to various network environm...

Page 122: ...TCP IP DNS server TCP IPv6 Ethernet and IP address allocation methods First you have to set up an IP address for network printing and managements In most cases a new IP address will be automatically assigned by a DHCP Dynamic Host Configuration Protocol server located on the network IPv4 configuration You can also set the TCP IPv4 from control panel TCP IPv6 is not supported by this program IPv4 c...

Page 123: ...tall it http www samsung com find your product Support or Downloads 2 Turn on the machine 3 Run downloaded SetIP application 4 Click the icon third from left in the SetIP window to open the TCP IP configuration window 5 Enter the machine s new information into the configuration window In a corporate intranet you may need to have this information assigned by a network manager before proceeding Find...

Page 124: ...he IPv6 network seems to not be working set all the network setting to the factory defaults and try again using Clear Setting For models that do not have the display screen on the control panel you can set up IPv6 addressing using the SyncThru Web Service Activating IPv6 from the control panel Accessing menus may differ from model to model see Menu overview on page 25 1 Select Menu Network TCP IP ...

Page 125: ...ne of the website 5 Check the IPv6 Protocol check box to activate IPv6 6 Click the Apply button 7 Turn the machine off and turn it on again You can also set the DHCPv6 To manually set the IPv6 address Check the Manual Address check box Then the Address Prefix text box is activated Enter the rest of the address e g 3FFE 10 88 194 AAAA A is the hexadecimal 0 through 9 A through F IPv6 address config...

Page 126: ...OM drive If the installation window does not appear click Start All programs Accessories Run X Setup exe replacing X with the letter which represents your CD ROM drive and click OK For Windows 8 If the installation window does not appear from Charms select Search Apps and search for Run Type in X Setup exe replacing X with the letter that represents your CD ROM drive and click OK If Tap to choose ...

Page 127: ...bsite www samsung com find your product Support or downloads If you want to install Samsung s printer management tools you need to install them using the supplied software CD 1 Make sure that the machine is connected to the network and powered on Also your machine s IP address should have been set see Setting IP address on page 122 2 From Charms select Settings Change PC settings Devices For Windo...

Page 128: ...s silent installation Installsmachine driverswithout prompting any UIs or user intervention p port name or P port name Specifies printer port Network Port will be created by use of Standard TCP IP Port monitor For local port this port must exist on system before being specified by command Printer port name can be specified as IP address hostname USB local port name IEEE1284 port name or network pa...

Page 129: ...or X Uses existing machine driver files to create printer instance if it is already installed This command provides a way to install a printer instance that uses installed printer driver files without installing an additional driver up printer name or UP printer name Removes only specified printer instance and not the driver files This command provides a way toremoveonlyspecifiedprinter instance f...

Page 130: ...website to install the printer software http www samsung com find your product Support or Downloads 1 Make sure that the machine is connected to your network and powered on Also your machine s IP address should have been set 2 Copy Unified Linux Driver package to your system 3 Open Terminal program and go to the folder that you copied the package to 4 Extract the package 5 Move to uld folder 6 Exe...

Page 131: ...the UNIX Printer Driver package to your computer 2 Acquire root privileges su 3 Copy the appropriate driver archive to the target UNIX computer See administration guide of your UNIX OS for details 4 Unpack the UNIX printer driver package For example on IBM AIX use the following commands gzip d enter the package name tar xf 5 the unpacked directory 6 Run the install script install i install is the ...

Page 132: ...er in this window according to the following steps 1 Type the name of the printer 2 Select the appropriate printer model from the model list 3 Enter any description corresponding to the type of the printer in the Type field This is optional 4 Specify any printer description in the Description field This is optional 5 Specify the printer location in the Location field 6 Type the IP address or DNS n...

Page 133: ...p methods You can set wireless settings either from the machine or the computer Choose the setting method from the below table Some wireless network installation types may not be available depending on the model or country It is strongly recommended that you set the password on Access Points If you do not set the password on Access Points they might be exposed to illegal access from unknown machin...

Page 134: ...reless router you are using Items to prepare Check if the access point or wireless router supports Wi Fi Protected Setup WPS Check if your machine supports Wi Fi Protected Setup WPS Networked computer PIN mode only Choosing your type There are two methods available to connect your machine to a wireless network The Push Button Configuration PBC method allows you to connect your machine to a wireles...

Page 135: ...ied software CD into your CD ROM drive and follow the instructions in the window to set up the wireless network Connecting in PIN mode 1 Select Menu Network Wi Fi WPS on the control panel 2 Press PIN 3 Press OK when the confirmation window appears 4 The eight digit PIN appears on the display You need to enter the eight digit PIN within two minutes on the computer that is connected to the access po...

Page 136: ... networks from which to choose After a network is chosen then printer will prompt for the corresponding security key Custom In this mode users can give or edit manually their own SSID or choose the security option in detail 3 Follow the instructions to set up the wireless network 12 Setup using Windows Shortcut to the Samsung Easy Wireless Setup program without the CD If you have installed the pri...

Page 137: ...n select Yes I will set up my printer s wireless network Then click Next If your printer is already connected on the network select No my printer is already connected to my network 7 Select Using a USB cable on the Select the Wireless Setup Method screen Then click Next 8 After searching the window shows the wireless network devices Select the name SSID of the access point you want to use and clic...

Page 138: ...ion appears on the screen only if your printer supports this feature You can start Wi Fi Direct by using the control panel see Setting up Wi Fi Direct on page 142 Wi Fi Direct Name The default Wi Fi Direct Name is the model name and the maximum length is 23 characters Password setting is the numeric string and the size is 8 64 characters 10 When the wireless network set up is completed disconnect ...

Page 139: ... Open System Authentication is not used and encryption may or may not be used depending on the need for data security Shared Key Authentication is used A device that has a proper WEP key can access the network WPAPersonalorWPA2Personal Select this option to authenticate the print server based on the WPA Pre Shared Key This uses a shared secret key generally called Pre Shared Key pass phrase that i...

Page 140: ...k interface Network cable Printing a network configuration report You can identify the network settings of your machine by printing a network configuration report See Printing a network configuration report on page 122 IP setting using SetIP Program Windows This program is used to manually set the network IP address of your machine using its MAC address to communicate with the machine The MAC addr...

Page 141: ... Name SSID in the list 8 Click Next If the wireless security setting window appears enter the registered password network password and click Next 9 The confirmation window appears please check your wireless setup If the setup is right click Apply If a network cable is plugged into the network port remove it from the network port 15 Turning the Wi Fi network on off 1 Check whether the machine is co...

Page 142: ...ork filtering IPSec WINS and SLP services The maximum number of devices that can be connected via Wi Fi Direct is 4 Setting up Wi Fi Direct You can enable Wi Fi Direct feature by one of the following methods From the machine 1 Select Menu Network Wi Fi Wi Fi Direct on the control panel 2 Enable Wi Fi Direct From the network connected computer If your printer is using a network cable or a wireless ...

Page 143: ...abletofindthenetworkname SSID youhaveselectedorentered Check the network name SSID on your access point and try connecting again Your access point is not turned on Turn on your access point Connecting Failure Invalid Security Security is not configured correctly Check the configured security on your access point and machine Connecting Failure General Connection Error Your computer is not receiving...

Page 144: ...es and Printers c Right click your machine d For Windows XP 2003 2008 Vista press Properties For Windows 7 8 Windows Server 2008 R2 Windows 10 or Windows Sever 2016 from context menus select the Printer properties If Printer properties item has mark you can select other printer drivers connected with selected printer e Click Port tab f Click Configure Port button g Check if Printer Name or IP Addr...

Page 145: ...e is not used for a long time or if the access point has been reset Register the product s MAC address when you configure the DHCP server on the access point or wireless router Then you can always use the IP address that is set with the MAC address You can identify the Mac address of your machine by printing a network configuration report Check the wireless environment You might not be able to con...

Page 146: ...ing to communicate Remove the case or cover from the mobile device then try again Reinstall the battery from the mobile device then try again 18 Requirements NFC and Wi Fi Direct enabled Samsung Mobile Print app installed mobile device with Android OS 4 0 or higher Only Android OS 4 1 or higher will automatically enable the Wi Fi Direct feature on your mobile device when you enable the NFC feature...

Page 147: ...d on your printer 2 Open Samsung Mobile Print Manager from your mobile device If you do not have Samsung Mobile Print Manager installed on your cellphone go to the application store Samsung Apps Play Store on your mobile device and just search for download the app and try again 3 Press Export 4 Type in the ID and Password ID admin Password sec00000 5 Tag your mobile device usually located on the b...

Page 148: ...and try again 3 Press Import 4 Type in the ID and Password ID admin Password sec00000 5 Select the settings you want to copy 6 Follow the instruction on the mobile device s screen 7 Tag your mobile device usually located on the back of the mobile device over the NFC tag on your printer Wait few seconds for the mobile device to connect to the printer For some mobile devices NFC tag might not be loc...

Page 149: ...pears Press Wi Fi Setup 4 Type in the ID and Password ID admin Password sec00000 5 If the access point or wireless router is connected to the connection confirmation window appears then click OK If the access point or wireless router not connection select the desired access point or wireless router and click OK then OK 6 Tag your mobile device usually located on the back of the mobile device over ...

Page 150: ...app If you do not have Samsung Mobile Print installed on your cellphone go to the application store Samsung Apps Play Store on your mobile device and just search for download the app and try again 3 Select print mode 4 Select the content you want to print If necessary change the print option by pressing the icon 5 Tag your mobile device usually located on the back of the mobile device over the NFC...

Page 151: ...l Helps users to get an authentication easily This app provides one way of getting a user authentication using your mobile device see Using the Samsung Mobile Print App on page 150 Samusng Mobile Print Manager Enables users to use cloning and wireless setup features using your mobile device see Using the Samsung Mobile Print Manager App on page 146 Wireless Setup on page 148 23 Downloading Apps To...

Page 152: ...end you to change the default password for security reasons ID admin Password sec00000 5 When the SyncThru Web Service window opens click Settings Network Settings Standard TCP IP LPR IPP IPP Then select Enable 6 Click Settings Network Settings mDNS Then select Enable 7 Click Security System Security Feature Management Mopria Then select Enable 26 Setting up Mopria on your mobile device If you do ...

Page 153: ... Under Print Services tap Mopria Print Service 3 Tap the On Off slider to enable the Mopria Print Service 27 Printing via Mopria To print via Mopria on an Android device 1 Open the email photo web page or document that you want to print 2 Tap Print on the menu in the app 3 Select your printer and then configure the print options 4 Touch Print again to print the document To cancel a print job Selec...

Page 154: ...hen click Login Type in the below default ID and password We recommend you to change the default password for security reasons ID admin Password sec00000 5 When the SyncThru Web Service window opens click Settings Network Settings 6 Click Raw TCP IP LPR IPP or mDNS You can enable the IPP protocol or mDNS protocol 29 Printing via AirPrint For example the iPad manual provides these instructions 1 Op...

Page 155: ...ou can print or scan from anywhere and everywhere 30 Registering your Printer to Samsung Cloud server Registering from Web Browser Make sure the printer machine is turned on and connected to a wired or wireless network that has access to the Internet 1 Check whether the machine is connected to the network 2 Start a web browser such as Internet Explorer Safari or Firefox and enter your machine s ne...

Page 156: ...r download the app and try again 2 Press the button from Samsung Cloud Print app 3 Connect your mobile device to a printer or MFP by using Wi Fi Direct touching the Near Field Communication NFC tag scanning the QR code or manually entering the printer s MAC address Printing from an application on mobile device The following steps are anexample of using the SamsungCloudPrint app from Android mobile...

Page 157: ...ce Instead it explains how to register a printer on the PrinterOn service from the control panel of the machine and the SyncThru Web Service For more information about the PrinterOn service visit the PrinterOn website www printeron com 32 Registering your printer on the PrinterOn service To register your printer on the PrinterOn service you must activate the PrinterOn feature on the machine throug...

Page 158: ...s your first time logging into SyncThru Web Service type in the below default ID and password We recommend you to change the default password for security reasons ID admin Password sec00000 5 When the SyncThru Web Service window opens click Settings Network Settings PrinterOn Cloud Print 6 Select Enable for the PrinterOn Cloud Print Protocol setting 7 Click Apply Now your printer is registered on ...

Page 159: ...ebsite with your Gmail address 4 Enter your printer s IP address in the address field and press the Enter key or click Go 5 Click Login in the upper right corner of the SyncThru Web Service website 6 Type in the ID and Password then click Login If it s your first time logging into SyncThru Web Service type in the below default ID and password We recommend you to change the default password for sec...

Page 160: ...oud Print application on your mobile device If you do not have the application download it from the application store such as Android Market or App Store 2 Access the Google Docs application from your mobile device 3 Tap the option button of the document that you want to print 4 Tap the send button 5 Tap the Cloud Print button 6 Set the printing options if you want 7 Tap Click here to Print Printi...

Page 161: ... status of your machine and the method of setting for advanced machine setup Before you begin reading a chapter 162 Information 163 Layout 164 Paper 165 Graphic 166 System Setup 167 Emulation 171 Image Management 172 Network 173 Direct USB 175 Job Manage 176 PrinterOn 177 ...

Page 162: ...ps for using this chapter The control panel provides access to various menus to set up the machine or use the machine s functions These menus can be accessed by pressing Menu Some menus may not appear on the display depending on options or models If so it is not applicable to your machine For models that do not have the Menu on the control panel this feature is not applicable see Control panel ove...

Page 163: ...report on the machine s overall configuration Supplies Info Prints supplies information page Demo Page Prints the demo page to check whether your machine is printing properly or not PCL Font List Prints the PCL font list PS Font List Prints the PS font list Usage Counter Prints a usage page The usage page contains the total number of pages printed Account This is used only available when Job Accou...

Page 164: ...margin closest to the binding will be the same as side B s margin closest to the binding Likewise the sides margins farthest from the binding will be the same MP Tray Sets the paper margins in multi purpose tray Simplex Margin Sets the margin for one sided printing Duplex Margin Sets the margins for double sided printing Tray X Sets the paper margins for the paper trays Simplex Margin Sets the mar...

Page 165: ...the menu options Press Menu Paper on the control panel Item Description Copies Selects the number of copies MP Tray Tray x Paper Size Selects the default paper size Paper Type Selects the paper type currently loaded in the tray Paper Source Sets the default paper tray to use Auto You can set the machine to automatically to the tray with the same sized paper when the tray in use is empty ...

Page 166: ...ance sharpness of text and graphics for improving readability Auto CR Allows you to append the required carriage return to each line feed which is useful for Unix or DOS users Screen This option affect the resolution and clarity of your color output Normal This mode will generate printouts with smooth tone over the entire page Enhanced This mode will generate printouts with sharp texts and smooth ...

Page 167: ...Event When this option is On you can wake up the machine from the power saving mode with the following actions Pressing any button on the control panel Loading paper in a tray Opening or closing the front cover Pulling a tray out or pushing a tray in If the machine does not have the touch screen you can wake up the machine from the power saving mode by pressing any button on the control panel rega...

Page 168: ... paper mismatch between Letter and A4 For example if you have A4 paper in the tray but you set the paper size to Letter in the printer driver the machine prints on A4 paper and vice versa Item Description Tray Protect Decides to use or not use the Auto Tray Swi feature If you set tray 1 to on for example then tray 1 is excluded during tray switching Tray Mode Specifies whether or not the machine a...

Page 169: ...de off the user needs to enter the password Select Temp Selects the eco template set from the SyncThru Web Service Item Description Vapor Mode You can reduce the amount of water vapor produced during printing On Enables vapor mode Off Disables vapor mode Auto Automatically enters vapor mode according to time in high humidity environments Enabling the Vapor Mode option can make the printing speed s...

Page 170: ... You can reduce the printing noise by turning this menu on However the printing speed and quality maybe declined Smart Duplex Uses simplex mode when printing only one original page or a blank page although the duplex option is enabled Item Description ...

Page 171: ...f so it is not applicable to your machine see Menu overview on page 25 To change the menu options Press Menu Emulation on the control panel Item Description Emulation Type The machine language defines how the computer communicates with the machine Setup Sets the detailed settings for the selected emulation type ...

Page 172: ... the Defaultsetting for best color quality AutoColor Reg The machine virtually prints certain patterned image to calibrate the color printing position This feature enhances the colored image sharper and clearer which means the machine prints the colored image on the paper more like the one in the monitor If you have moved the machine it is strongly recommended to operate this menu manually Tone Ad...

Page 173: ...ersto usethenetworkenvironment see Setting IP address on page 122 There are many of parameters to be set If you are not sure leave as is or consult the network administrator TCP IP IPv6 Selects this option to use the network environment through IPv6 see IPv6 configuration on page 124 Ethernet Configure the network transmission speed Turn the power off and on after you change this option 802 1x You...

Page 174: ...n the network SNTP You can set SNTP Simple Network Time Protocol settings SNTP synchronizes the clocks of the computer systemsthroughtheInternet NTP sotherewouldnotbe a time difference when exchanging data UPnP SSDP a You can set UPnP SSDP protocol mDNS You can set mDNS Multicast Domain Name System settings SetIP You can set SetIP settings SLPa You can configure SLP Service Location Protocol setti...

Page 175: ...evice into the USB memory port on your machine To change the menu options Press Menu Direct USB on the control panel see Using USB memory device on page 45 Item Description Print From You can directly print files stored on a USB memory device File Manage You can delete image files stored on a USB memory device one by one or all at once by reformatting the device Check Space You can check the amoun...

Page 176: ...the display depending on options or models If so it is not applicable to your machine see Menu overview on page 25 To change the menu options Press Menu Job Manage on the control panel Item Description Active Job Shows the print job lists that are waiting to be printed ...

Page 177: ...ture you must configure the network connection of the machine If you cannot connect to the machine after configuring its network connection then you may have to check the external internet connection of the network WhenthePrinterOnfeature is enabled you can set it toReleaseCode mode or Auto mode These modes can be changed on the PrinterOn server ReleaseCode Users must enter a Release Code to print...

Page 178: ...4 Special Features This chapter explains special printing features Altitude adjustment 179 Entering various characters 180 Printing features 181 ...

Page 179: ...4 ft You can set the altitude value from Device Settings in Samsung Easy Printer Manager program If your machine is connected to the local you can set the machine s setting from Samsung Easy Printer Manager Advanced Setting Device Settings see Using Samsung Easy Printer Manager on page 210 If your machine is connected to the network you can set the machine s setting from SyncThru Web Service Setti...

Page 180: ...n page 180 You can enter a space by pressing 1 twice To delete the last digit or character press the arrow button 2 Keypad letters and numbers Special character sets may differ from your machine depending on its options or the models Some of the follow key values may not appear depending on the job you are doing Key Assigned numbers letters or characters 1 1 2 A B C a b c 2 3 D E F d e f 3 4 G H I...

Page 181: ...rt menu select Control Panel Devices and Printers For Windows 8 from the Charms select Search Settings Control Panel Devices and Printers For Windows Server 2008 R2 select Control Panel Hardware Devices and Printers For Windows 10 Windows Server 2016 From task bar type in Devices and Printers in Search input area Press the Enter key OR From the Start icon select Settings Devices Printers scanners ...

Page 182: ...pe in Devices and Printers in Search input area Press the Enter key OR From the Start icon select Settings Devices Printers scanners Devices and Printers Right click the Start icon you can select Control Panel Devices and Printers 2 Select your machine 3 Right click your machine and select Set as Default Printer For Windows 7 or Windows Server 2008 R2 if Set as default printer has a you can select...

Page 183: ...le box in the Print window 2 Click Print 3 Type in the destination path and the file name and then click OK For example c Temp file name If you type in only the file name the file is automatically saved in My Documents Documents and Settings or Users The saved folder may differ depending on your operating system or the application you are using ...

Page 184: ...the button from the window or press F1 on your keyboard and click on any option you want to know about see Using help on page 42 Item Description Multiple Pages per Side Selects the number of pages to print on a single sheet of paper To print more than one page per sheet the pages will be reduced in size and arranged in the order you specify You can print up to 16 pages on one sheet Poster Printin...

Page 185: ...The Booklet Printing option is not available for all paper sizes Select the available paper Size option under the Paper tab to see what paper sizes are available If you select an unavailable paper size this option can be automatically canceled Select only available paper paper without or mark Double sided Printing Print on both sides of a sheet of paper duplex Before printing decide how you want y...

Page 186: ...bookbinding Short Edge This option is the conventional layout used in calendars Reverse Double Sided Printing Check this option to reverse the print order when duplex printing Paper Options Changes the size of a document to appear larger or smaller on the printed page by entering in a percentage by which to enlarge or decrease the document Watermark The watermark option allows you to print text ov...

Page 187: ...elect Edit from the Watermark drop down list The Edit Watermarks window appears c Select the watermark you want to delete from the Current Watermarks list and click Delete d Click OK or Print until you exit the Print window Overlaya This option is available only when you use the PCL SPL printer driver see Software on page 7 An overlay is text and or images stored in the computer hard disk drive HD...

Page 188: ...th a document a Create or open the document you want to print b To change the print settings from your software application access Printing Preferences c Click Advanced tab d Select the Print Overlay from the Overlay drop down list e If the overlay file you want does not appear in the Overlay File 1 or Overlay File 2 drop down list select Load from the Overlay List Select the overlay file you want...

Page 189: ...confirming message window appears click Yes f Click OK or Print until you exit the Print window Job Accounting This option allows you to print with the given permission User permission If you check this option only users with user permission can start a print job Group permission If you check this option only groups with group permission can start a print job Select the Help menu or press F1 on yo...

Page 190: ...try printing Whether or not a PDF file can be printed using the Direct Printing Utility program depends on how the PDF file was created The Direct Printing Utility program supports PDF version 1 7 and below For higher versions you must open the file to print it Printing There are several ways you can print using the Direct Printing Utility 1 From the Start menu select Programs or All Programs Sams...

Page 191: ...ment to print 2 Open the File menu and click Page Setup Document Setup in some applications 3 Choose your paper size orientation scaling other options and make sure that your machine is selected Click OK 4 Open the File menu and click Print 5 Choose the number of copies and indicate which pages to print 6 Click Print Changing printer settings You can use advanced printing features when using your ...

Page 192: ...options are as follows Long Edge Binding This option is the conventional layout used in book binding Short Edge Binding This option is the type often used with calendars 1 From your Mac application select Print from the File menu 2 Select Layout from the drop down list under Orientation 3 Select a binding orientation from the Two Sided option 4 Select the other options to use 5 Click Print and the...

Page 193: ...each tab if necessary 8 Click Print Automatic manual duplex printing may not be available depending on models You can alternatively use the lpr printing system or other applications for odd even printing Printing files You can print text image pdf files on your machine using the standard CUPS directly from the command line interface The CUPS lp or lpr utility allows you to do that You can print th...

Page 194: ...ob Changing the machine settings The UNIX printer driver Print Job Manager in which the user can select various print options in printer Properties The following hot keys may also be used H for Help O for OK A for Apply and C for Cancel General tab Paper Size Set the paper size as A4 Letter or other paper sizes according to your requirements Paper Type Choose the type of the paper Options availabl...

Page 195: ...Set the margins for the document By default margins are not enabled The user can change the margin settings by changing the values in the respective fields Set by default these values depend on the page size selected Unit Change the units to points inches or centimeters Printer Specific Settings tab Select various options in the JCL and General frames to customize various settings These options ar...

Page 196: ... full use of your machine Accessing management tools 197 SyncThru Web Service 198 Easy Capture Manager 204 Samsung AnyWeb Print 205 Easy Eco Driver 206 Using Samsung Printer Center 207 Using Samsung Easy Printer Manager 210 Using Samsung Printer Status 213 Using Samsung Printer Experience 215 ...

Page 197: ...r type in Samsung Printers in Search input area Press the enter key OR From the Start icon select All apps Search Samsung Printers 3 Find Samsung Printers 4 Under Samsung Printers you can see installed management tools 5 Click the management tool you want to use After installing the driver for some management tools you can access them directly from the Start menu Programs or All Programs For Windo...

Page 198: ...nt status Change TCP IP parameters and set up other network parameters Change the printer preference Set the email notifications advising of the machine s status Get support for using the machine Upgrade machine software 2 Required web browser You need one of the following web browsers to use SyncThru Web Service Internet Explorer 8 0 or higher Chrome 27 0 or higher FireFox 21 0 or higher Safari 5...

Page 199: ... opens 4 Accessing SyncThru Web Service 1 Access a web browser such as Internet Explorer from Windows Enter the machine IP address of your printer http xxx xxx xxx xxx in the address field and press the Enter key or click Go 2 Your machine s embedded website opens Logging into SyncThru Web Service Before configuring options in SyncThru Web Service you need to log in as an administrator You can sti...

Page 200: ...ettings of the machine and network Print Information You can print all the reports provided by your machine You can use these reports to help you maintain your machine This feature is also available in the machine Settings tab Settings tab has sub menus Machine Settings and Network Settings You cannot view or access this tab if you do not log in as an administrator see Logging into SyncThru Web Se...

Page 201: ...o use Select the features to use and then click Apply Information Hiding Specifies which information to hide Select the amount of information that you want to hide and then click Apply Restart Device You can reboot your machine Click the Restart Now button to reboot Network Security From the SyncThru Web Service select the Security tab Network Security Digital Certificate You can manage digital ce...

Page 202: ...d are allowed to modify their password Theyareallowedtoviewalloftheirprofileinformation When it comes to the role users are allowed to see only the role they belong to but not its permissions System Log You can keep logs of events that have happened in the machine The administrator can record and manage the machine usage information by keeping the system log files The system log files are stored o...

Page 203: ...rmation Base License Management License Management provides settings managing the licenses for installed applications Cloning The machine prints multiple original images on a single page The number of images is automatically determined by the original image and the paper size You can enable or disable the clone menu Wi Fi Interface You can enable or disable the Wi Fi menu ...

Page 204: ... Manager Available for Windows OS users only see Software on page 7 Capture your screen and launch Easy Capture Manager by simply pressing the Print Screen key on the keyboard Now you can easily print your captured screen as captured or edited ...

Page 205: ...Software on page 7 This tool helps you screen capture preview scrap and print Windows Internet Explorer pages more easily than when you use an ordinary program Download the software from the Samsung website then unpack and install it http www samsung com find your product Support or Downloads ...

Page 206: ...rint 2 Open printing preference window see Opening printing preferences on page 41 3 From the Favorites tab select Eco Printing Preview 4 Click OK Print in the window A preview window appears 5 Select the options you want to apply to the document You can see the preview of the applied features 6 Click Print If you want to run Easy Eco Driver every time you print check Start Easy Eco Driver before ...

Page 207: ...pen the program For Windows Select Start Programs or All Programs Samsung Printers Samsung Printer Center For Windows 8 From the Charms select Search Apps Samsung Printers Samsung Printer Center For Windows 10 Windows Server 2016 From task bar type in Samsung Printers in Search input area Press the enter key and then select Samsung Printer Center OR From the Start icon select All apps Samsung Prin...

Page 208: ...modify the Printer Status and Stylish User Interface settings Changedevice Allows you to change the device into another device Properties Allows you to configure the printer driver properties such as the name of the printer driver and its location or add comments about the printer driver Actions Allowsyoutousethescanfeature thisoptionisenabled only if the selected device supports the scan feature ...

Page 209: ...he fax transmission history Fax preferences fax only Allows you to configure the default fax settings Change device Allows you to change the devices into another device Properties Allows you to configure the properties of a device such as location and add comments about the device Actions Allows you to use the scan feature Management Allows you to manage the devices registered in the program Remov...

Page 210: ...s two different user interfaces for the user to choose from the basic user interface and the advanced user interface Switching between the two interfaces is easy just click a button 7 Understanding Samsung Easy Printer Manager To open the program For Windows Select Start Programs or All Programs Samsung Printers Samsung Easy Printer Manager For Windows 8 From the Charms select Search Apps Samsung ...

Page 211: ...e Device Settings You can configure various machine settings such as machine setup paper layout emulation network and print information If you connect your machine to a network the SyncThru Web Service icon is enabled Scan to PC Settings This menu includes settings to create or delete scan to PC profiles ScanActivation Determines whether or not scanning is enabled on the device Basic tab Contains ...

Page 212: ...e Troubleshooting Guide when an error occurs You can directly open the troubleshooting section in the user s guide 5 Quick links Displays Quick links to machine specific functions This section also includes links to applications in the advanced settings If you connect your machine to a network the SyncThru Web Service icon is enabled 6 Contents area Displays information about the selected machine ...

Page 213: ...ou install the machine software You can also launch Samsung Printer Status manually Go to the Printing Preferences and click the Printer Status button These icons appear on the Windows task bar The screenshot may differ depending on operating system model or options Icon Mean Description Normal The machine is in ready mode and experiencing no errors or warnings Warning The machine is in a state wh...

Page 214: ...ption You can set printing job alert related settings 5 Order Supplies You can order replacement toner cartridge s from online 6 Cancel Print or Close Cancel Print If print job is waiting in the print queue or printer cancel all user s print jobs in the print queue or the printer Close Depending on the status of the machine or the supported functions the Close button may appear to close the status...

Page 215: ...ly downloaded from the Windows Store if the machine is connected to a computer with an Internet connection 9 Understanding the Samsung Printer Experience To open the application From the Start screen or Start icon select the Samsung Printer Experience tile TheSamsungPrinterExperienceinterfacecomprisesvarioususefulfeaturesas described in the following table The screenshot may differ depending on op...

Page 216: ... can directly open the troubleshooting section in the user s guide 3 Order Supplies Click on this button to order replacement toner cartridges online You need to be connected to the Internet to use this feature 4 Visit Samsung Links to Samsung printer website You need to be connected to the Internet to use this feature 5 Printer Settings You can configure various machine settings such as machine s...

Page 217: ...k Yes You can see that the deleted printer is removed from the screen 11 Printing This section explains common printing tasks from the Start screen The screenshot may differ depending on operating system model or options Basic printing 1 Open the document to print 2 Select Print from the File menu 3 Select your printer from the list 4 Select the printer settings such as the number of copies and or...

Page 218: ...ressing Cancel button on the control panel Opening more settings The screen may appear somewhat different depending on the model or options You can set up more printing parameters 1 Open the document you want to print 2 Select Print from the File menu 3 Select your printer from the list 4 Click More settings Basic tab Basic This option allows you to choose the basic printing settings such as copie...

Page 219: ...t the various ways to layout your documents Security tab Some features may not be available depending on the model or options If this tab is not shown or disabled it means that this features are not supported Job Accounting This option allows you to print with the given permission Confidential Printing This option is used for printing confidential documents You need to enter a password to print us...

Page 220: ... installed on the computer using the sharing feature This feature is only available for printing jpeg bmp tiff gif and png file formats 1 Select the content you want to print from other application 2 Click Share menu or press Window key H 3 Select the printer settings such as the number of copies and orientation 4 Click the Print button to start the print job ...

Page 221: ...22 Power and cable connecting problems 223 Printing problems 224 Printing quality problems 228 Operating system problems 236 For errors that occur during the wireless software installation and settings refer to the troubleshooting section in the wireless setting chapter see Troubleshooting for wireless network on page 143 ...

Page 222: ...ons from inside the machine Paper has not been loaded correctly Remove paper from the tray and reload it correctly There is too much paper in the tray Remove excess paper from the tray The paper is too thick Use only paper that meets the specifications required by the machine The paper keeps jamming There is too much paper in the tray Remove excess paper from the tray If you are printing on specia...

Page 223: ...t receiving power or the connection cable between the computer and the machine is not connected properly 1 Connect the machine to the electricity supply first If the machine has a Power Wakeup button on the control press it 2 Check the USB cable or network cable in the machine s rear 3 Disconnect the USB cable or network cable in the machine s rear and then reconnect it ...

Page 224: ...stall the toner cartridge see Replacing the toner cartridge on page 57 Make sure the protect cover and sheets are removed from the toner cartridge see Replacing the toner cartridge on page 57 If a system error occurs contact your service representative Theconnection cablebetweenthecomputerand the machine is not connected properly Disconnect the machine cable and reconnect it see Rear view on page ...

Page 225: ...inting preferences on page 41 Select the correct paper source See the printer driver help screen see Using help on page 42 A print job is extremely slow The job may be very complex Reduce the complexity of the page or try adjusting the print quality settings Half the page is blank The page orientation setting may be incorrect Change the page orientation in your application see Opening printing pre...

Page 226: ...t contain blank pages Some parts such as the controller or the board may be defective Contact a service representative The machine does not print PDF files correctly Some parts of graphics text or illustrations are missing Incompatibility between the PDF file and the Acrobat products Printing the PDF file as an image may enable the file to print Turn on Print As Image from the Acrobat printing opt...

Page 227: ...paper size in the Custom in Paper tab in Printing Preferences see Opening printing preferences on page 41 The printed billing paper is curled The paper type setting does not match Change the printer option and try again Go to Printing Preferences click Paper tab and set type to Thin see Opening printing preferences on page 41 Condition Possible cause Suggested solutions ...

Page 228: ...ion setting is too low or the toner save mode is on Adjust the print resolution and turn the toner save mode off See the help screen of the printer driver A combination of faded or smeared defects may indicate that the toner cartridge needs cleaning Clean the inside of your machine see Cleaning the machine on page 66 The surface of the LSU part inside the machine may be dirty Clean the inside of y...

Page 229: ... some areas to reject toner Try a different kind or brand of paper Change the printer option and try again Go to Printing Preferences click the Paper tab and set type to Thick see Opening printing preferences on page 41 If these steps do not correct the problem contact a service representative White Spots If white spots appear on the page The paper is too rough and a lot of dirt from paper falls t...

Page 230: ...oblem contact a service representative Black or color background If the amount of background shading becomes unacceptable Change to a lighter weight paper Check the environmental conditions very dry conditions or a high level of humidity higher than 80 RH can increase the amount of background shading Remove the old toner cartridge and install a new one see Replacing the toner cartridge on page 57 ...

Page 231: ...pping seams on the reverse side Printing on seams can cause problems Or select Thick from the Printing Preferences window see Opening printing preferences on page 41 If background scatter covers the entire surface area of a printed page adjust the print resolution through your software application or in Printing Preferences see Opening printing preferences on page 41 Ensure the correct paper type ...

Page 232: ...properly Check the paper type and quality Ensure that the guides are not too tight or too loose against the paper stack Curl or wave Ensure that the paper is loaded properly Check the paper type and quality Both high temperature and humidity can cause paper curl Turn the stack of paper over in the tray Also try rotating the paper 180 in the tray Condition Suggested solutions A a B b C A a B b C A ...

Page 233: ... are dirty Check for leaking toner Clean the inside of the machine see Cleaning the machine on page 66 Solid color or black pages The toner cartridge may not be installed properly Remove the cartridge and reinsert it The toner cartridge may be defective Remove the toner cartridge and install a new one see Replacing the toner cartridge on page 57 The machine may require repairing Contact a service ...

Page 234: ...eas within parts of characters that should be solid black You may be printing on the wrong surface of the paper Remove the paper and turn it around The paper may not meet paper specifications Horizontal stripes If horizontally aligned black streaks or smears appear The toner cartridge may be installed improperly Remove the cartridge and reinsert it The toner cartridge may be defective Remove the t...

Page 235: ...Preferences click the Paper tab and set type to Thin see Opening printing preferences on page 41 An unknown image repetitively appears on a few sheets Loose toner Light print or contamination occurs Your machine is probably being used at an altitude of 1 000 m 3 281 ft or above The high altitude may affect the print quality such as loose toner or light imaging Change the altitude setting for your ...

Page 236: ... Print A printer timeout error occurred message appear These messages may appear during printing Just keep waiting until the machine finishes printing If the message appears in ready mode or after printing has completed check the connection and or whether an error has occurred Samsung Printer Experience is not shown when you click more settings Samsung Printer Experience is not installed Download ...

Page 237: ... may enable the file to print Turn on Print As Image from the Acrobat printing options It will take longer to print when you print a PDF file as an image Some letters are not displayed normally during cover page printing Mac OS cannot create the font while printing the cover page The English alphabet and numbers are displayed normally on the cover page When printing a document in Mac with Acrobat ...

Page 238: ...the collate option As workaround set the default value of collate option to False using the system s printing utility execute system config printer in the Terminal program Printing always works with duplex This duplex issue was in Ubuntu 9 10 CUPS package Update CUPS version to 1 4 1 5ubuntu2 2 Printer is not added through system s printing utility The problem occurs on Debian 7 due to the defect ...

Page 239: ...the complexity of the page or install more memory A PostScript error page prints The print job may not be PostScript Make sure that the print job is a PostScript job Check to see whether the software application expected a setup or PostScript header file to be sent to the machine The optional tray is not selected in the driver The printer driver has not been configured to recognize the optional tr...

Page 240: ...4726 www samsung com ae support English www samsung com ae_ar support Arabic BANGLADESH 0961 2300300 0800 0300300 Toll free www samsung com in support BELARUS 810 800 500 55 500 www samsung com support BELGIUM 02 201 24 18 www samsung com be support Dutch www samsung com be_fr support French BOLIVIA 800 10 7260 www samsung com cl support BOSNIA 055 233 999 www samsung com support BOTSWANA 80072600...

Page 241: ...ne toll free www samsung com gr support CZECH 800 SAMSUNG 800 726786 www samsung com cz support DENMARK 70 70 19 70 www samsung com dk support Country Region Customer Care Center WebSite DOMINICAN REPUBLIC 1 800 751 2676 www samsung com latin support Spanish www samsung com latin_en support English DRC 499999 www samsung com support ECUADOR 1 800 SAMSUNG 72 6786 www samsung com latin support Spani...

Page 242: ...d line 30 210 6897691 from mobile and land line www samsung com gr support Country Region Customer Care Center WebSite GUATEMALA 1 800 299 0033 www samsung com latin support Spanish www samsung com latin_en support English HONDURAS 800 2791 9111 www samsung com latin support Spanish www samsung com latin_en support English HONG KONG 3698 4698 www samsung com hk support Chinese www samsung com hk_e...

Page 243: ...EBANON 961 1484 999 www samsung com Levant LITHUANIA 8 800 77777 www samsung com lt support Country Region Customer Care Center WebSite LUXEMBURG 261 03 710 www samsung com be_fr support MACAU 0800 333 www samsung com support MACEDONIA 023 207 777 MALAYSIA 1800 88 9999 603 77137477 Overseas contact www samsung com my support MAURITIUS 800 2550 www samsung com support MEXICO 01 800 SAMSUNG 726 7864...

Page 244: ... samsung com latin support Spanish www samsung com latin_en support English PARAGUAY 0800 11 SAMS 7267 www samsung com ar Country Region Customer Care Center WebSite PERU 0800 777 08 www samsung com pe support PHILIPPINES 1 800 10 726 7864 PLDT Toll Free 1 800 8 726 7864 Globe Landline and Mobile 02 422 2111 Standard Landline www samsung com ph support POLAND 801 172 678 lub 48 22 607 93 33 Dedyko...

Page 245: ...64 www samsung com sg support SLOVENIA 080 697 267 brezplačna številka www samsung com si Country Region Customer Care Center WebSite SLOVAKIA 0800 SAMSUNG 0800 726 786 www samsung com sk support SOUTH AFRICA 0860 SAMSUNG 726 7864 www samsung com support SPAIN 0034902172678 HHP 0034902167267 www samsung com es support SRI LANKA 0117540540 0115900000 www samsung com support SUDAN 1969 www samsung c...

Page 246: ...4 www samsung com uk support U S A Consumer Electonics 1 800 SAMSUNG 726 7864 www samsung com us support U S A Mobile Phones 1 800 SAMSUNG 726 7864 www samsung com us support UGANDA 0800 300 300 www samsung com support Country Region Customer Care Center WebSite UKRAINE 0 800 502 000 www samsung com ua support Ukrainian www samsung com ua_ru support Russian URUGUAY 0800 SAMS 7267 www samsung com a...

Page 247: ...orks WLAN and acts as a central transmitter and receiver of WLAN radio signals ADF An Automatic Document Feeder ADF is a scanning unit that will automatically feedanoriginalsheetofpapersothatthemachinecanscansomeamountofthe paper at once AppleTalk AppleTalk is a proprietary suite of protocols developed by Apple Inc for computer networking It was included in the original Mac 1984 and is now depreca...

Page 248: ...at typically vertical area where control or monitoring instruments are displayed They are typically found in front of the machine Coverage It is the printing term used for a toner usage measurement on printing For example 5 coveragemeansthatanA4sidedpaperhasabout 5 imageortext on it So if the paper or original has complicated images or lots of text on it the coverage will be higher and at the same...

Page 249: ...runs back and forth on the page and prints by impact striking an ink soaked cloth ribbon against the paper much like a typewriter DPI Dots Per Inch DPI is a measurement of resolution that is used for scanning and printing Generally higher DPI results in a higher resolution more visible detail in the image and a larger file size DRPD Distinctive Ring Pattern Detection Distinctive Ring is a telephon...

Page 250: ... control MAC data link layer of the OSI model Ethernet is mostlystandardizedasIEEE 802 3 It has become the most widespread LAN technology in use during the 1990s to the present EtherTalk A suite of protocols developed by Apple Computer for computer networking It was included in the original Mac 1984 and is now deprecated by Apple in favor of TCP IP networking FDI Foreign Device Interface FDI is a ...

Page 251: ...dly rotating platters with magnetic surfaces IEEE The Institute of Electrical and Electronics Engineers IEEE is an international non profit professional organization for the advancement of technology related to electricity IEEE 1284 The 1284 parallel port standard was developed by the Institute of Electrical and Electronics Engineers IEEE The term 1284 B refers to a specific connector type on the ...

Page 252: ...nce exceeds that of TCP IP on a LAN ISO The International Organization for Standardization ISO is an international standard setting body composed of representatives from national standards bodies It produces world wide industrial and commercial standards ITU T The International Telecommunication Union is an international organization established to standardize and regulate international radio and ...

Page 253: ...ing functionality in one physical body so as to have a printer a copier a fax a scanner and etc MH Modified Huffman MH is a compression method for decreasing the amount of data that needs to be transmitted between the fax machines to transfer the image recommended by ITU T T 4 MH is a codebook based run length encoding scheme optimized to efficiently compress white space As most faxes consist most...

Page 254: ...s but which is not itself copied or derived from something else OSI Open Systems Interconnection OSI is a model developed by the International Organization for Standardization ISO for communications OSI offers a standard modular approach to network design that divides the required set of complexfunctionsintomanageable self contained functionallayers Thelayers are from top to bottom Application Pre...

Page 255: ...act with the device driver using standard input output system calls which simplifies many tasks Protocol A convention or standard that controls or enables the connection communication and data transfer between two computing endpoints PS See PostScript PSTN The Public Switched Telephone Network PSTN is the network of the world s public circuit switched telephone networks which on industrial premise...

Page 256: ...ddress and which part is the host address TCP IP The Transmission Control Protocol TCP and the Internet Protocol IP the set of communications protocols that implement the protocol stack on which the Internet and most commercial networks run TCR Transmission Confirmation Report TCR provides details of each transmission such as job status transmission result and number of pages sent This report can ...

Page 257: ...t USB is designed to concurrently connect a single computer USB port to multiple peripherals Watermark A watermark is a recognizable image or pattern in paper that appears lighter when viewed by transmitted light Watermarks were first introduced in Bologna Italy in 1282 they have been used by papermakers to identify their product and also on postage stamps currency and other government documents t...

Page 258: ...vanced security WPS The Wi Fi Protected Setup WPS is a standard for establishing a wireless home network If your wireless access point supports WPS you can configure the wireless network connection easily without a computer XPS XML Paper Specification XPS is a specification for a Page Description Language PDL and a new document format which has benefits for portable document and electronic documen...

Page 259: ...settings tray setting 39 device options 62 direct printing utility 190 driver installation Unix 131 E eco printing 42 entering character 180 error message 84 external authentication server 202 F favorites settings for printing 42 features 5 machine features 161 print media feature 93 filtering 201 IPv6 201 MAC 201 202 firmware 202 G general icons 10 general settings 167 glossary 247 google cloud p...

Page 260: ...allation for USB cable connected 117 printing 191 system requirements 98 using SetIP 123 machine overview front view 17 rear view 18 maintenance parts 52 Managing 46 managing application 202 user 202 managing USB memory 46 menu emulation 171 information 163 job management 176 printeron 177 menu map 163 menu overview 25 Mopria 152 multi purpose or manual feeder tray loading 33 tips on using 33 usin...

Page 261: ...n 157 printing changing the default print settings 181 duplex 200 Linux 193 Mac 191 margin 200 multiple pages on one sheet of paper Mac 191 paper orientation 200 printing a document Windows 40 printing on both sides of paper Mac 192 printing to a file 183 setting as a default machine 182 special printer features 184 UNIX 194 using direct printing utility 190 printing a document Linux 193 Mac 191 U...

Page 262: ... ordering 50 replacing toner cartridge 57 SyncThruTM Web Service 198 accounting 202 application management 202 configuring 201 connecting to 198 external authentication server 202 information tab 200 log 202 maintenance tab 202 network 200 printer 200 requirements 198 security tab 201 settings 200 settings tab 200 user access control 202 user profile 202 what is 198 T toner cartridge estimated lif...

Page 263: ...ng 46 user managing 202 profile 202 user access control 202 using PrinterOn 158 using help 42 192 W waste toner container 60 watermark create 187 delete 187 edit 187 Windows common Windows problems 236 driver installation for network connected 126 driver installation for USB cable connected 21 23 system requirements 97 using SetIP 122 140 wireless WPS disconnecting 135 PBC mode 134 disconnectiong ...

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