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Samsung PROXPRESS C262 series, User Manual

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Samsung PROXPRESS C262 series User Manual Download Page 239

239

6.  Troubleshooting

Printing problems

Condition

Possible cause

Suggested solutions

The machine does not 
print.

The machine is not receiving power.

Connect the machine to the electricity supply first. If the machine has a 

 (

Power

) 

button on the control, press it. 

The machine is not selected as the default 
machine.

Select your machine as your default machine in Windows.

Check the machine for the following:

•

The cover is not closed. Close the cover.

•

Paper is jammed. Clear the paper jam (see "Clearing paper jams" on page 78).

•

No paper is loaded. Load paper (see "Loading paper in the tray" on page 32).

•

The toner cartridge is not installed. Install the toner cartridge (see "Replacing the toner cartridge" on page 60).

•

Make sure the protect cover and sheets are removed from the toner cartridge (see "Replacing the toner cartridge" on page 60).

If a system error occurs, contact your service representative.

The connection cable between the computer and 
the machine is not connected properly.

Disconnect the machine cable and reconnect it (see "Rear view" on page 19).

The connection cable between the computer and 
the machine is defective.

If possible, attach the cable to another computer that is working properly and print a job. 
You can also try using a different machine cable.

The port setting is incorrect.

Check the Windows printer settings to make sure that the print job is sent to the correct 
port. If the computer has more than one port, make sure that the machine is attached to 
the correct one.

Summary of Contents for PROXPRESS C262 series

Page 1: ...cerning installation basic operation and troubleshooting on Windows ADVANCED This guide provides information about installation advanced configuration operation and troubleshooting on various OS environments Some features may not be available depending on models or countries ...

Page 2: ...ng USB memory device 47 3 Maintenance Ordering supplies and accessories 52 Available consumables 53 Available accessories 54 Available maintenance parts 55 Storing the toner cartridge 56 Redistributing toner 58 Replacing the toner cartridge 60 Replacing the waste toner container 63 Installing accessories 65 Monitoring the supplies life 69 Setting the toner low alert 70 Cleaning the machine 71 Tips...

Page 3: ...3 BASIC 5 Appendix Specifications 95 Regulatory information 105 Copyright 116 ...

Page 4: ... know before using the machine Key benefits 5 Features by model 7 Useful to know 9 About the user s guide 10 Safety information 11 Machine overview 17 Control panel overview 20 Turning on the machine 21 Installing the driver locally 22 Reinstalling the driver 24 ...

Page 5: ...FC feature on page 160 You can print on the go from your smartphone or computer using Google Cloud Print enabled apps see Google Cloud Print on page 166 Easy Capture Manager allows you to easily edit and print whatever you captured using the Print Screen key on the keyboard see Easy Capture Manager on page 217 Samsung Easy Printer Manager and Printing Status is a program that monitors and informs ...

Page 6: ...ements on page 101 Your machine is equipped with a USB interface and or a network interface Supports various wireless network setting method Using WPS Wi Fi Protected Setup You can easily connect to a wireless network using the WPS feature on the machine and an access point wireless router Using a USB cable or a network cable You can connect to a network and set various wireless network settings u...

Page 7: ...ing System C262x series Windows Mac Linux Unix Software C262x series SPL printer driver PCL printer driver PS printer drivera XPS printer drivera Samsung Easy Printer Manager Device Settings Samsung Printer Status Direct Printing Utilitya Samsung AnyWeb Printa SyncThru Web Service SyncThru Admin Web Service Easy Eco Driver Easy Capture Manager Samsung Easy Color Managera a Download the software fr...

Page 8: ...0 Base TX wired LAN Network Interface 802 11b g n wireless LANb b Depending on your country wireless LAN card may not be available For some countries only 802 11 b g can be applied Contact your local Samsung dealer or the retailer where you bought your machine NFC Near Field Communication printing Eco printing Duplex 2 sided printing USB memory interface Memory module Optional tray Tray2 Mass Stor...

Page 9: ...in Check the meanings of LED indications in this manual and troubleshoot accordingly see Understanding the status LED on page 87 A paper jam has occurred Open and close the door see Front view on page 18 Check the instructions on removing jammed paper in this manual and troubleshoot accordingly see Clearing paper jams on page 78 Printouts are blurry The toner level might be low or uneven Shake the...

Page 10: ...on its options or model you purchased The screenshots in this user s guide may differ from your machine depending on the machine s firmware driver version The procedures in this user s guide are mainly based on Windows 7 1 Conventions Some terms in this guide are used interchangeably as below Document is synonymous with original Paper is synonymous with media or print media Machine refers to print...

Page 11: ...d is damaged or if the electrical outlet is not grounded This could result in electric shock or fire Do not place anything on top of the machine water small metal or heavy objects candles lit cigarettes etc This could result in electric shock or fire If the machine gets overheated it releases smoke makes strange noises or generates an odd odor immediately turn off the power switch and unplug the m...

Page 12: ...tric shock or fire If the plug does not easily enter the electrical outlet do not attempt to force it in Call an electrician to change the electrical outlet or this could result in electric shock Do not allow pets to chew on the AC power telephone or PC interface cords This could result in electric shock or fire and or injury to your pet Do not forcefully pull the paper out during printing It can ...

Page 13: ...e power off and disconnect all cords The information below are only suggestions based on the units weight If you have a medical condition that prevents you from lifting do not lift the machine Ask for help and always use the appropriate amount of people to lift the device safety The machine could fall causing injury or machine damage Then lift the machine If the machine weighs under 20 kg 44 09 lb...

Page 14: ...e machine is not well ventilated this could result in fire Do not overload wall outlets and extension cords This can diminish performance and could result in electric shock or fire The machine should be connected to the power level which is specified on the label If you are unsure and want to check the power level you are using contact the electrical utility company a AWG American Wire Gauge Unplu...

Page 15: ...r fuser unit This could cause an explosion or uncontrollable fire When storing supplies such as toner cartridges keep them away from children Toner dust can be dangerous if inhaled or ingested Using recycled supplies such as toner can cause damage to the machine In case of damage due to the use of recycled supplies a service fee will be charged For supplies that contain toner dust toner cartridge ...

Page 16: ...fety information 16 1 Introduction When changing the toner cartridge or removing jammed paper be careful not to let toner dust touch your body or clothes Toner dust can be dangerous if inhaled or ingested ...

Page 17: ...omponents may change depending on the circumstances Machine Quick installation guide Power cord Software CDa a The software CD contains the print drivers user s guide and software applications Misc accessoriesb b Miscellaneous accessories included with your machine may vary by country of purchase and specific model ...

Page 18: ... 3 4 6 5 8 10 12 7 9 16 17 15 13 14 11 1 Output support 2 Output tray 3 Control panel 4 Control board cover 5 USB memory port 6 Optional traya a This is an optional feature 7 Tray 1 8 Push release of Multi purpose tray 9 Multi purpose tray 10 Front cover 11 NFC Near Field Communication tag 12 Front cover release button 13 Toner cartridges 14 Toner cartridge handle 15 Intermediate Transfer Belt ITB...

Page 19: ...t be available depending on model or country see Features by model on page 7 2 3 6 7 8 1 4 5 1 Waster toner container 2 Rear cover 3 Rear cover handle 4 Power receptacle 5 Power switch 6 USB porta a The optional IEEE 1284B parallel connector can be used by plugging in both the USB port and the 5V output port 7 Network port 8 5V output port for IEEE 1284B Porta b b This is an optional feature ...

Page 20: ...he touch screen only use your finger Sharp objects can damage the screen 2 3 4 5 1 1 Touch screen Displays the current status and allows you to access available menus 2 Stop Stops current operation 3 Power You can turn the power on and off with this button Or wake up from the power save mode 4 LED Indicates the status of your machine see Understanding the status LED on page 87 5 LED Indicates the ...

Page 21: ...Turn the switch on if the machine has a power switch Illustrations on this user s guide may differ from your machine depending on its options or models Check your machine type see Front view on page 18 2 Power is turned on automatically If you want to turn the power off press the Power button 1 2 ...

Page 22: ...ine and interface in use Only use a USB cable no longer than 3 meters 118 inches 12 Windows 1 Make sure that the machine is connected to your computer and powered on 2 Insert the supplied software CD into your CD ROM drive If the installation window does not appear click Start All programs Accessories Run X Setup exe replacing X with the letter which represents your CD ROM drive and click OK For W...

Page 23: ...om the Windows Store You need have a Microsoft account to use the Windows Store 1 From Charms select Search 2 Click Store 3 Search and click Samsung Printer Experience 4 Click Install If you install the driver using the supplied software CD V4 driver is not installed If you want to use the V4 driver in the Desktop screen you can download from the Samsung website www samsung com find your product S...

Page 24: ...instructions in the window 3 Follow the instructions in the installation window 4 Insert the software CD into your CD ROM drive and install the driver again see Installing the driver locally on page 22 From the Windows 8 Start Screen 1 Make sure that the machine is connected to your computer and powered on 2 Click on the Uninstall Samsung Printer Software tile in the Start screen 3 Follow the inst...

Page 25: ...and Basic Setup This chapter provides information about the overall menu structure and the basic setup options Menu overview 26 Machine s basic settings 30 Media and tray 31 Basic printing 42 Using USB memory device 47 ...

Page 26: ... on page 171 1 Introducing the Home Screen Icon Name Description Information Prints various machine information and reports Eco Displays Eco settings Direct USB Enters the USB menu when USB memory is inserted into the USB memory port on your machine Setup Browse current machine settings or change machine values Job Status Displaysthejobscurrentlyrunning completedor in queue Counter Displays total ...

Page 27: ...e on with a passcode from the SyncThru Web Service Settings tab Machine Settings System Eco Settings or Samsung Easy Printer Manager Device Settings Eco the On Forced message appears You have to enter the passcode to change the eco mode status Print From Options Copies Auto Fit Duplex Paper Source Color Mode File Manage Options Delete Format Show Space System Date Time Date Format Clock Mode Langu...

Page 28: ...sword to enter this menu The default password is sec00000 Network TCP IP IPv4 TCP IP IPv6 Ethernet 802 1x Wi Fi Wi Fi On Off Wi Fi Settings WPS Wi Fi Direct Wi Fi Signal Clear Wi Fi Settings Protocol Management HTTP WINS SNMPv1 v2 UPnP SSDP mDNS SetIP SLP Network Configuration Clear Settings Layout Orientation Margin Duplex Paper Copies MP Tray Tray X Paper Source Tray Confirmation Tray Behavior A...

Page 29: ...r see Counter on page 186 Help see Help on page 187 Current Job Secure Job Stored Job Complete Job Total Printed Basic Taskflow Information Eco Direct USB Setup Troubleshooting Paper jam in MP Tray Paper jam in Tray 1 Paper jam in Tray 2 Jam inside machine Jam in exit area Jam inside of duplex ...

Page 30: ... the correct time being Enter the correct time and date using arrows or numeric keypad see Understanding the pop up keyboard on page 190 Month 01 to 12 Day 01 to 31 Year requires four digits Hour 01 to 12 Minute 00 to 59 Clock Mode You can set your machine to display the current time using either a 12 hours or 24 hours format Power Save When you are not using the machine for a while use this featu...

Page 31: ...with this machine It could cause damage to the machine Using flammable print media can cause a fire Use designated print media see Print media specifications on page 97 Make sure not to use the inkjet photo paper with this machine It could cause damage to the machine The use of flammable media or foreign materials left in the printer may lead to overheating of the unit and in rare cases may cause ...

Page 32: ... options or models Check your machine type see Tray overview on page 31 If you do not adjust the guide it may cause paper registration image skew or jamming of the paper 3 Loading paper in the tray Illustrations on this user s guide may differ from your machine depending on its options or models Check your machine type see Front view on page 18 Tray 1 optional tray 1 Pull out the paper tray LGL ...

Page 33: ... correct paper size slot marked at the bottom of the tray to adjust to the size see Tray overview on page 31 3 Flex or fan the edge of the paper stack to separate the pages before loading papers 4 After inserting paper into the tray squeeze the paper width guides and paper length guide 1 Paper length guide 2 Paper width guide 2 1 ...

Page 34: ... multi purpose tray can hold special sizes and types of print material such as postcards note cards and envelopes see Print media specifications on page 97 Tips on using the multi purpose tray Load only one type size and weight of print media at a time in the multi purpose tray To prevent paper jams do not add paper while printing when there is still paper in the multi purpose tray This also appli...

Page 35: ...rce them too much or the paper will bent resulting in a paper jam or skew When printing the special media you must follow the loading guideline See Printing on special media on page 36 When papers overlap when printing using multi purpose tray open tray 1 and remove overlapping papers then try printing again 4 When you print a document set the paper type and size for the multi purpose tray see Set...

Page 36: ...ences window Paper tab Paper Type see Opening printing preferences on page 43 For example if you want to print on labels select Labels for Paper Type When using special media we recommend you feed one sheet at a time see Print media specifications on page 97 Illustrations on this user s guide may differ from your machine depending on its options or models Check your machine type see Front view on ...

Page 37: ...and well creased folds Do not use stamped envelopes Do not use envelopes with clasps snaps windows coated lining self adhesive seals or other synthetic materials Do not use damaged or poorly made envelopes Be sure the seam at both ends of the envelope extends all the way to the corner of the envelope 1 Acceptable 2 Unacceptable Envelopes with a peel off adhesive strip or with more than one flap th...

Page 38: ... on a flat surface after removing them from the machine Do not leave unused transparencies in the paper tray for long Dust and dirt may accumulate on them resulting in spotty printing To avoid smudging caused by fingerprints handle them carefully To avoid fading do not expose printed transparencies to prolonged sunlight Ensure that transparencies are not wrinkled curled or have any torn edges Do n...

Page 39: ...h wrinkles bubbles or other indications of separation Make sure that there is no exposed adhesive material between labels Exposed areas can cause labels to peel off during printing which can cause paper jams Exposed adhesive can also cause damage to machine components Do not run a sheet of labels through the machine more than once The adhesive backing is designed for only a single pass through the...

Page 40: ... ink on the paper is dry During the fusing process wet ink can come off preprinted paper reducing print quality Glossy Photo Recommended media Glossy paper A4 Letter for this machine by HP Professional Laser Paper 150 5 Setting the paper size and type After loading paper in the paper tray set the paper size and type using the control panel buttons The paper setting in the machine and driver should...

Page 41: ...ttings in the Printing Preferences see Opening printing preferences on page 43 6 Using the output support The surface of the output tray may become hot if you print a large number of pages at once Make sure that you do not touch the surface and do not allow children near it The printed pages stack on the output support and the output support will help the printed pages to align Unfold the output s...

Page 42: ...on page 204 The following Printing Preferences window is for Notepad in Windows 7 1 Open the document you want to print 2 Select Print from the File menu 3 Select your machine from the Select Printer list 4 The basic print settings including the number of copies and print range are selected within the Print window To take advantage of the advanced printing features click Properties or Preferencesf...

Page 43: ... select an option in Printing Preferences you may see a warning mark or An mark means you can select that certain option but it is not recommended and an mark means you cannot select that option due to the machine s setting or environment 1 Open the document you want to print 2 Select Print from the file menu The Print window appears 3 Select your machine from the Select Printer 4 Click Properties...

Page 44: ...tab 2 Enter a name for the item in the Favorites input box 3 Click Save 4 Enter name and description and then select the desired icon 5 Click OK When you save Favorites all current driver settings are saved To use a saved setting select it in the Favorites tab The machine is now set to print according to the settings you have selected To delete saved settings select it in the Favorites tab and cli...

Page 45: ... or off the Eco mode Off Set the Eco mode off On Set the Eco mode on If you set the Eco mode on with a password from the SyncThru Web Service Settings tab Machine Settings System Eco Settings or Samsung Easy Printer Manager Device Settings Eco the On forced message appears You have to enter the password to change the Eco mode status Feature Configuration Set features to use in the Eco mode Default...

Page 46: ...or ResultSimulator shows the results of reduced emission of carbon dioxide used electricity and the amount of saved paper in accordance with the settings you selected The results are calculated on the basis that the total number of printed paper is one hundred without a blank page when the Eco mode is disabled Refers to the calculation coefficient about CO2 energy and paper from IEA the index of M...

Page 47: ...t use only an authorized USB memory device with an A plug type connector Use only a USB memory device with metal shielded connector Only use a USB memory device that has obtained compatibility certification otherwise the machine might not recognize it Insert a USB memory device into the USB memory port on your machine Do not remove the USB memory device while it is in use The machine warranty does...

Page 48: ...int From Next on the touch screen 3 Select the folder or file you want 4 Select the number of copies to be printed or enter the number 5 Touch Print on the touch screen 6 Press Stop button or home icon to return to ready mode 14 Backing up data Data in the machine s memory can be accidentally erased due to power failure or storage failure Backup helps you protect the system settings by storing the...

Page 49: ...r reformatting a USB memory device files cannot be restored Therefore confirm that you no longer need the data before deleting it Deleting an image file 1 Insert a USB memory device into the USB memory port on your machine 2 Select Direct USB File Manage Next select the folder or file you want Options Delete on the touch screen 3 Touch Yes when the confirmation window appears 4 Press Stop button o...

Page 50: ...the amount of memory space available for scanning and saving documents 1 Insert a USB memory device into the USB memory port on your machine 2 Select Direct USB Show Space Next on the touch screen 3 The available memory space appears on the display 4 Press Stop button or home icon to return to ready mode ...

Page 51: ...ies 52 Available consumables 53 Available accessories 54 Available maintenance parts 55 Storing the toner cartridge 56 Redistributing toner 58 Replacing the toner cartridge 60 Replacing the waste toner container 63 Installing accessories 65 Monitoring the supplies life 69 Setting the toner low alert 70 Cleaning the machine 71 Tips for moving storing the machine 75 ...

Page 52: ... to obtain the list of available supplies and maintenance parts To order Samsung authorized supplies accessories and maintenance parts contact your local Samsung dealer or the retailer where you purchased your machine You can also visit www samsung com supplies and then select your country region to obtain the contact information for service ...

Page 53: ...ommend using non genuine Samsung toner cartridge such as refilled or remanufactured toner Samsung cannot guarantee non genuine Samsung toner cartridge s quality Service or repair required as a result of using non genuine Samsung toner cartridges will not be covered under the machine s warranty Type Average yielda a Declared yield value in accordance with ISO IEC 19798 The number of pages may be af...

Page 54: ... you to use various interface When installing the printer driver with an IEEE 1284B parallel connector the machine might not be found and after installing the printer driver only basic printing features are available If you want to check the machine s status or set the settings connect the machine to a computer with a USB cable or a network If you use the IEEE 1284B parallel connector you can not ...

Page 55: ...placing maintenance parts can be performed only by an authorized service provider dealer or the retailer where you bought the machine To purchase maintenance parts contact the retailer where you bought the machine The replacement period for the maintenance parts is informed by the Samsung Printer Status program Or if your machine supports display screen a message is displayed in the display screen...

Page 56: ...bag from the original package Store lying flat not standing on end with the same side facing up as if it were installed in the machine Do not store consumables in any of the following conditions Temperature greater than 40 C 104 F Humidity range less than 20 or greater than 80 An environment with extreme changes in humidity or temperature Direct sunlight or room light Dusty places A car for a long...

Page 57: ...ount of toner that print jobs require The actual print yield may vary depending on the print density of the pages you print on operating environment percentage of image area printing interval media type and or media size For example if you print a lot of graphics the consumption of the toner is higher and you may need to change the cartridge more often ...

Page 58: ...ill still occur even after you have redistributed the toner Check the type of the toner cartridge for your machine see Available consumables on page 53 Illustrations on this user s guide may differ from your machine depending on its options or models Check your machine type see Front view on page 18 To prevent damage to the toner cartridge do not expose it to light for more than a few minutes Cove...

Page 59: ...Redistributing toner 59 3 Maintenance ...

Page 60: ... machine see Available consumables on page 53 Shake the toner cartridge thoroughly it will increase the initial print quality Illustrations on this user s guide may differ from your machine depending on its options or models Check your machine type see Front view on page 18 To prevent damage to the toner cartridge do not expose it to light for more than a few minutes Cover it with a piece of paper...

Page 61: ...Replacing the toner cartridge 61 3 Maintenance ...

Page 62: ...Replacing the toner cartridge 62 3 Maintenance ...

Page 63: ...ntainer for your machine see Available consumables on page 53 Toner particles can be released inside the machine but it does not mean the machine is damaged Contact a service representative when print quality problems occur When you pull out the waste toner container out of the machine move the container carefully not to drop it from your hands Make sure that you lay the waste toner container on a...

Page 64: ...Replacing the waste toner container 64 3 Maintenance 1 2 1 2 1 2 ...

Page 65: ...of an explosion if battery is replaced by an incorrect type Your service provider should remove the old battery from your device and dispose of it in accordance with the relevant regulations in your country 5 Setting Device Options When you install the optional devices such as optional tray memory etc this machine automatically detects and sets the optional devices If you cannot use the optional d...

Page 66: ...talled If this feature is checked you can select the Print Mode Printer Configuration Select the printer language for the print job AdministratorSettings You can select the Printer Status and EMF Spooling Admin Job Accounting Allows you to associate user and account identification information with each document you print User permission If you check this option only users with user permission can ...

Page 67: ...se this memory module slot to install additional memory We recommend the use of only genuine Samsung DIMM s You may void your warranty if it is determined that your machine problem is being caused by third party DIMM s The order information is provided for optional accessories see Available accessories on page 54 1 2 1 2 ...

Page 68: ...Installing accessories 68 3 Maintenance 1 2 1 2 ...

Page 69: ...er of pages the machine has printed Replace the corresponding parts if necessary 1 Select Setup System Next Maintenance Supplies Info on the touch screen Or Select Information Supplies Information on the touch screen 2 Touch back to go back to the previous screen 3 Press Stop button or home icon to return to ready mode ...

Page 70: ... set the machine s settings by using the Device Settings in Samsung Easy Printer Manager program For Windows and Mac users you set from Samsung Easy Printer Manager Switch to advanced mode Device Settings see Device Settings on page 227 1 Select Setup System Next Maintenance Toner Low Alert on the touch screen 2 Select the option you want 3 Touch back to go back to the previous screen 4 Press Stop...

Page 71: ...containing large amounts of alcohol solvents or other strong substances can discolor or distort the cabinet If your machine or the surrounding area is contaminated with toner we recommend you use a cloth or tissue dampened with water to clean it If you use a vacuum cleaner toner blows in the air and might be harmful to you 7 Cleaning the outside Clean the machine cabinet with a soft lint free clot...

Page 72: ...rtridge Use the handle on the cartridge to avoid touching this area Use a dry lint free cloth when cleaning the inside of the machine be careful not to damage the transfer roller or any other inside parts Do not use solvents such as benzene or thinner Printing quality problems can occur and cause damage to the machine Use a dry lint free cloth to clean the machine Turn the machine off and unplug t...

Page 73: ...Cleaning the machine 73 3 Maintenance ...

Page 74: ...unplug the power cord Wait for the machine to cool down If your machine has a power switch turn the power switch off before cleaning the machine Illustrations on this user s guide may differ from your machine depending on its options or models Check your machine type see Front view on page 18 ...

Page 75: ...ng the machine do not tilt or turn it upside down Otherwise the inside of the machine may be contaminated by toner which can cause damage to the machine or reduce print quality When moving the machine make sure at least two people are holding the machine securely ...

Page 76: ... This chapter gives helpful information about what to do when you encounter an error If your machine has a display screen check the message on the display screen first to solve If you cannot find a solution to your problem in this chapter refer to the Troubleshooting chapter in the Advanced Guide see Troubleshooting on page 236 If you cannot find a solution in the User s Guide or the problem persi...

Page 77: ...guidelines Ensure that the adjustable guides are positioned correctly see Tray overview on page 31 Do not remove paper from the tray while your machine is printing Flex fan and straighten paper before loading Do not use creased damp or highly curled paper Do not mix papers in a tray Use only recommended print media see Print media specifications on page 97 ...

Page 78: ...per pull the jammed paper out slowly and gently 1 In tray 1 Click this link to open an animation about clearing a jam Illustrations on this user s guide may differ from your machine depending on its options or models Check your machine type see Front view on page 18 ...

Page 79: ...Clearing paper jams 79 4 Troubleshooting 2 In optional tray Click this link to open an animation about clearing a jam ...

Page 80: ...Clearing paper jams 80 4 Troubleshooting If you do not see the paper in this area stop and go to next step ...

Page 81: ...Clearing paper jams 81 4 Troubleshooting 3 In the multi purpose tray Click this link to open an animation about clearing a jam ...

Page 82: ...Clearing paper jams 82 4 Troubleshooting If you do not see the paper in this area stop and go to next step 1 2 3 ...

Page 83: ...er area is hot Turn the machine off and let the machine cool before removing paper from the fuser unit area Failure to take care when removing paper from this area may cause injury Illustrations on this user s guide may differ from your machine depending on its options or models Check your machine type see Front view on page 18 ...

Page 84: ...Clearing paper jams 84 4 Troubleshooting 5 In exit area Click this link to open an animation about clearing a jam The fuser area is hot Take care when removing paper from the machine ...

Page 85: ...Clearing paper jams 85 4 Troubleshooting If you do not see the paper in this area stop and go to next step ...

Page 86: ...Clearing paper jams 86 4 Troubleshooting 6 In the duplex unit area Click this link to open an animation about clearing a jam ...

Page 87: ...rol panel overview on page 20 To resolve the error look at the error message and its instructions from the troubleshooting part see Understanding display messages on page 89 You also can resolve the error with the guideline from the computer s Samsung Printing Status program window see Using Samsung Printer Status on page 228 If the problem persists call a service representative ...

Page 88: ...SO IEC 19798 The number of pages may be affected by operating environment percentage of image area printing interval graphics media and media size Some amount of toner may remain in the cartridge even when red LED is on and the printer stops printing On A toner cartridge has almost reached its estimated cartridge lifea It is recommended to replace the toner cartridge see Replacing the toner cartri...

Page 89: ...odels error number indicates the error number tray type indicates the tray number color indicates the color of toner 7 Paper Jam related messages Message Meaning Suggested solutions Jam inside of duplex Paper has jammed during duplex printing This is applicable only to machines with this feature Clear the jam see In the duplex unit area on page 86 Jam in exit area Paper has jammed in the exit area...

Page 90: ...s please call for service Prepare new color toner Small amount of toner is left in the indicated cartridge The estimated cartridge lifea of toner is close Prepare a new cartridge for a replacement You may temporarily increase the printing quality by redistributing the toner see Redistributing toner on page 58 Replace new color toner Replace with new color toner cartridge The indicated toner cartri...

Page 91: ... in the tray see Loading paper in the tray on page 32 Paper empty in MP tray There is no paper in the multi purpose tray Load paper in the multi purpose tray see Multi purpose tray on page 34 Tray 2 cassette Out The optional tray2 is not installed Install the optional tray 2 If the optional tray 2 is installed check the cable connecting the machine and the optional tray 2 If the problem persists c...

Page 92: ...robleminthe fuser unit Reboot the power If the problem persists please call for service Error error number Motor Failure error number Turn off then on Call for service if the problem persists Thereisaprobleminthe motor system Reboot the power If the problem persists please call for service Error error number LSU Failure error number Turn off then on Call for service if the problem persists Thereis...

Page 93: ...user unit with a new one If the problem persists please call for service Replace retard roller Replace pickup roller The life of the roller has expired Replace the roller with a new one If the problem persists please call for service Waste toner near full The waste toner container is almost full Prepare a new waste toner container for a replacement Message Meaning Suggested solutions Waste tank fu...

Page 94: ...5 Appendix This chapter provides product specifications and information concerning applicable regulations Specifications 95 Regulatory information 105 Copyright 116 ...

Page 95: ...a Width x Length x Height 420 x 452 5 x 353 3 mm 16 54 x 17 81 x 13 90 inches Weighta Machine with consumables 20 13 Kg 44 38 lbs Noise Levelb c Ready mode Less than 37 dB A Print mode Less than 54 dB A Temperature Operation 10 to 30 C 50 to 86 F Storage packed 20 to 40 C 4 to 104 F Humidity Operation 20 to 80 RH Storage packed 10 to 90 RH Power ratingd 110 volt models AC 110 127 V 220 volt models...

Page 96: ...llation A4 paper simplex printing c China only If the equipment s noise is louder than 63 db A the equipment should be placed in region of relatively independent advice d See the rating label on the machine for the correct voltage V frequency hertz and of current A for your machine e The power consumption may be affected by the machine s status setting conditions operating environment and measurin...

Page 97: ...x 257 mm 7 17 x 10 12 inches ISO B5 176 x 250 mm 6 93 x 9 84 inches Executive 184 x 267 mm 7 25 x 10 5 inches Statement 140 x 216 mm 5 5 x 8 5 inches A5 148 x 210 mm 5 83 x 8 27 inches A6 105 x 148 mm 4 13 x 5 83 inches 70 to 90 g m2 19 to 24 lbs bond 150 sheets of 80 g m2 21 lbs bond Not available in optional tray Envelope Envelope Monarch 98 x 191 mm 3 87 x 7 5 inches 75 to 90 g m2 20 to 24 lbs ...

Page 98: ...ted Refer to the Plain paper section Refer to the Plain paper section 75 to 90 g m2 20 to 24 lbs bond 250 sheets of 80 g m2 21 lbs bond Not available in optional tray 75 to 90 g m2 20 to 24 lbs bond 50 sheets Recycled Refer to the Plain paper section Refer to the Plain paper section 70 to 90 g m2 19 to 24 lbs bond 250 sheets of 80 g m2 21 lbs bond 70 to 90 g m2 19 to 24 lbs bond 50 sheets Transpar...

Page 99: ...o the Plain paper section Refer to the Plain paper section 250 sheets 50 sheets Glossy Photo b Letter A4 Postcard 4x6 Refer to the Plain paper section 111 to 130 g m2 30 to 35 lbs bond for tray Tray1 30 sheets Optional tray 50 sheets 111 to 130 g m2 30 to 35 lbs bond 5 sheets Refer to the Plain paper section 131 to 175 g m2 35 to 47 lbs bond Tray1 30 sheets Optional tray 50 sheets 131 to 175 g m2 ...

Page 100: ...0 g m2 16 to 59 lbs bond Maximum size custom 216 x 356 mm 8 5 x 14 inches a Maximum capacity may differ depending on media weight thickness and environmental conditions b Post card 4 x 6 is supported for tray1 Multi purpose tray c Index card 3 x 5 is supported for Multi purpose tray d The smoothness of the labels used in this machine is 100 to 250 sheffield This means the numeric level of smoothne...

Page 101: ... Server 2008 Intel Pentium IV 1 GHz Pentium IV 2 GHz 512 MB 2 GB 10 GB Windows Vista Intel Pentium IV 3 GHz 512 MB 1 GB 15 GB Windows 7 Intel Pentium IV 1 GHz 32 bit or 64 bit processor or higher 1 GB 2 GB 16 GB Support for DirectX 9 graphics with 128 MB memory to enable the Aero theme DVD R W Drive Windows Server 2008 R2 Intel Pentium IV 1 GHz x86 or 1 4 GHz x64 processors 2 GHz or faster 512 MB ...

Page 102: ...ssors 1 GB 2 GB 1 GB Mac OS X 10 7 10 9 Intel processors 2 GB 4 GB Items Requirements Operating system Red Hat Enterprise Linux 5 6 Fedora 11 12 13 14 15 16 17 18 19 openSUSE 11 0 11 1 11 2 11 3 11 4 12 1 12 2 12 3 Ubuntu 10 04 10 10 11 04 11 10 12 04 12 10 13 04 SUSE Linux Enterprise Desktop 10 11 Debian 5 0 6 0 7 0 7 1 Mint 13 14 15 CPU Pentium IV 2 4GHz Intel Core 2 RAM 512 MB 1 GB Free HDD spa...

Page 103: ...cations 103 5 Appendix Unix Items Requirements Operating system Sun Solaris 9 10 11 x86 SPARC HP UX 11 0 11i v1 11i v2 11i v3 PA RISC Itanium IBM AIX 5 1 5 2 5 3 5 4 6 1 7 1 PowerPC Free HDD space Up to 100 MB ...

Page 104: ...Lan 802 11b g n Wireless LAN Network operating system Windows XP Windows Server 2003 Windows Vista Windows 7 Windows 8 Windows Server 2008 R2 Various Linux OS Mac OS X 10 5 10 9 UNIX OS Network protocols TCP IPv4 DHCP BOOTP DNS WINS Bonjour SLP UPnP Standard TCP IP Printing RAW LPR IPP WSD AirPrint Google Cloud Print ThinPrint SNMPv 1 2 3 HTTP IPSec TCP IPv6 DHCP DNS Standard TCP IP Printing LPR S...

Page 105: ...ments of IEC 60825 1 2007 Class I laser products are not considered to be hazardous The laser system and printer are designed so there is never any human access to laser radiation above a Class I level during normal operation user maintenance or prescribed service condition Warning Never operate or service the printer with the protective cover removed from laser scanner assembly The reflected beam...

Page 106: ... conservation technology that reduces power consumption when it is not in active use When the printer does not receive data for an extended period of time power consumption is automatically lowered ENERGY STAR and the ENERGY STAR mark are registered U S marks For more information on the ENERGY STAR program see http www energystar gov For ENERGY STAR certified models the ENRGY STAR label will be on...

Page 107: ... that may cause undesired operation This marking on the product accessories or literature indicates that the product and its electronic accessories e g charger headset USB cable should not be disposed of with other household waste at the end of their working life To prevent possible harm to the environment or human health from uncontrolled waste disposal please separate these itemsfromother s ofwa...

Page 108: ...rienced radio TV technician for help Change or modifications not expressly approved by the manufacturer responsible for compliance could void the user s authority to operate the equipment Canadian radio interference regulations This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus as set out in the interference causing equipment standard entitle...

Page 109: ... following two conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation of the device Wireless devices are not user serviceable Do not modify them in any way Modification to a wireless device will void the authorization to use it Contact manufacturer for service FCC Statement for Wi...

Page 110: ...rect 13 amp fuse You then need to replace the fuse cover If you have lost the fuse cover do not use the plug until you have another fuse cover Contact the people from you purchased the machine The 13 amp plug is the most widely used in the UK and should be suitable However some buildings mainly old ones do not have normal 13 amp plug sockets You need to buy a suitable plug adaptor Do not remove th...

Page 111: ... states related to low voltage equipment January 1 1996 Council Directive 2004 108 EC approximation of the laws of the Member States related to electromagnetic compatibility March 9 1999 Council Directive 1999 5 EC on radio equipment and telecommunications terminal equipment and the mutual recognition of their conformity A full declaration defining the relevant Directives and referenced standards ...

Page 112: ...patibility of TBR21 terminals The product has been designed against and is fully compliant with all of the relevant advisory notes contained in this document European radio approval information for products fitted with EU approved radio devices Low power Radio LAN type devices radio frequency RF wireless communication devices operating in the 2 4 GHz 5 GHz band may be present embedded inyourprinte...

Page 113: ...are should be taken to minimize human contact during normal operation As a general guideline a separation of 20 cm 8 inches between the wireless device and the body for use of a wireless device near the body this does not include extremities is typical This device should be used more than 20 cm 8 inches from the body when wireless devices are on and transmitting This transmitter must not be colloc...

Page 114: ...on country If your system came equipped with an internal embedded wireless device do not operate the wireless device unless all covers and shields are in place and the system is fully assembled Wireless devices are not user serviceable Do not modify them in any way Modification to a wireless device will void the authorization to use it Contact manufacturer for service Only use drivers approved for...

Page 115: ...Regulatory information 115 5 Appendix 21 China only ...

Page 116: ...a Windows 7 Windows 8 and Windows Server 2008 R2 are either registered trademarks or trademarks of Microsoft Corporation Google Picasa Google Docs Android and Gmail are either registered trademarks or trademarks of Google Inc Google Cloud Print is a trademark of Google Inc iPad iPhone iPod touch Mac and Mac OS are trademarks of Apple Inc registered in the U S and other countries AirPrint and the A...

Page 117: ... about installation advanced configuration operation and troubleshooting on various OS environments Some features may not be available depending on models or countries BASIC This guide provides information concerning installation basic operation and troubleshooting on Windows ...

Page 118: ... 130 IPv6 configuration 138 Wireless network setup 141 Samsung Mobile Print 159 Using the NFC feature 160 AirPrint 164 Google Cloud Print 166 3 Useful Setting Menus Information 172 Layout 173 Paper 174 Graphic 175 System Setup 176 Emulation 179 Network 180 Admin Setup 182 Eco 183 Direct USB 184 Job Status 185 Counter 186 Help 187 4 Special Features Altitude adjustment 189 Understanding the pop up ...

Page 119: ...7 Samsung AnyWeb Print 218 Samsung Easy Color Manager 219 Easy Eco Driver 220 Using SyncThru Web Service 221 Using Samsung Easy Printer Manager 225 Using Samsung Printer Status 228 Using Samsung Printer Experience 230 6 Troubleshooting Paper feeding problems 237 Power and cable connecting problems 238 Printing problems 239 Printing quality problems 243 Operating system problems 251 ...

Page 120: ... machine is attached to a network skip the following steps below and go on to installing a network connected machine s driver see Installing driver over the network on page 130 Installation for Mac 121 Reinstallation for Mac 122 Installation for Linux 123 Reinstallation for Linux 124 If you are a Windows OS user refer to the Basic Guide for installing the machine s driver see Installing the driver...

Page 121: ...S X icon 5 Click Continue 6 Read the license agreement and click Continue 7 Click Agree to agree to the license agreement 8 Click Install All components necessary for machine operations will be installed If you click Customize you can choose individual components to install 9 Enter the password and click OK or Install Software 10 Select USB Connected Printer on the Printer Connection Type and clic...

Page 122: ...n the Applications folder Samsung Printer Software Uninstaller 2 To uninstall printer software click Continue 3 Check the program you want to delete and click Uninstall 4 Enter the password and click OK 5 After the uninstallation is finished click Close If a machine has already been added delete it from the Print Setup Utility or Print Fax ...

Page 123: ...achine is connected to your computer and powered on 2 Copy Unified Linux Driver package to your system 3 Open Terminal program and go to the folder that you copied the package to 4 Extract the package 5 Move to uld folder 6 Execute install sh command If you re not logged in as root execute the command with sudo as sudo install sh 7 Proceed with installation 8 When installation finished launch prin...

Page 124: ... work properly uninstall the driver and reinstall it 1 Open Terminal program 2 Move to uld folder extracted from Unified Linux Driver package 3 Execute uninstall sh command If you re not logged in as root execute the command with sudo as sudo uninstall sh 4 Proceed with uninstallation ...

Page 125: ...s for setting up a network connected machine and software Useful network programs 126 Wired network setup 127 Installing driver over the network 130 IPv6 configuration 138 Wireless network setup 141 Samsung Mobile Print 159 Using the NFC feature 160 AirPrint 164 Google Cloud Print 166 ...

Page 126: ...on s email automatically Configure the network parameters necessary for the machine to connect to various network environments 2 SyncThru Web Admin Service Web based machine management solution for network administrators SyncThru Web Admin Service provides you with an efficient way of managing network devices and lets you remotely monitor and troubleshoot network machines from any site with corpor...

Page 127: ...ce it will not be able to use this feature see Rear view on page 19 TCP IPv6 is not supported by this program First you have to set up an IP address for network printing and management In most cases a new IP address will be automatically assigned by a DHCP Dynamic Host Configuration Protocol server located on the network IPv4 configuration using SetIP Windows Before using the SetIP program disable...

Page 128: ...ne will automatically print the Network Configuration Report Confirm that all the settings are correct IPv4 configuration using SetIP Mac Before using the SetIP program disable the computer firewall from System Preferences Security or Security Privacy Firewall The following instructions may vary from your model 1 Connect your machine to the network with a network cable 2 Insert the supplied softwa...

Page 129: ...8 14 Click Apply and then click OK The machine will automatically print the Network Configuration Report Confirm that all the settings are correct IPv4 configuration using SetIP Linux Before using the SetIP program disable the computer firewall from System Preferences or Administrator The following instructions may vary from your model or operating systems 1 Download SetIP program from Samsung web...

Page 130: ... is connected to the network and powered on Also your machine s IP address should have been set see Setting IP address on page 127 2 Insert the supplied software CD into your CD ROM drive If the installation window does not appear click Start All programs Accessories Run X Setup exe replacing X with the letter which represents your CD ROM drive and click OK For Windows 8 If the installation window...

Page 131: ...e CD 1 Make sure that the machine is connected to the network and powered on Also your machine s IP address should have been set see Setting IP address on page 127 2 From Charms select Settings Change PC settings Devices 3 Click Add a device Discovered machines will be shown on the screen 4 Click the model name or host name you wish to use You can print a Network Configuration Report from the mach...

Page 132: ...pecified by command Printer port name can be specified as IP address hostname USB local port name IEEE1284 port name or network path For example p xxx xxx xxx xxx in where xxx xxx xxx xxx means IP address for network printer p USB001 P LPT1 p hostname p computer_name shar ed_printer or xxx xxx xxx xxx shared _printer in where computer_name share d_printer or xxx xxx xxx xxx shared _printer means t...

Page 133: ...reate printer instance if it is already installed This command provides a way to install a printer instance that uses installed printer driver files without installing an additional driver Command line Definition Description up printer name or UP printer name Removes only specified printer instance and not the driver files This command provides a waytoremoveonlyspecified printer instance from your...

Page 134: ...ons will be installed If you click Customize you can choose individual components to install 9 Enter the password and click OK or Install Software 10 Select Network Connected Printer Wired or Wireless on the Printer Connection Type and click Continue 11 Click Add Printer button to select your printer and add it to your printer list 12 Click IP and Select HP Jetdirect Socket in Protocol 13 Enter th...

Page 135: ...ou are not logged in as root execute the command with sudo as sudo install sh 7 Proceed with installation 8 When installation finished launch Printing utility Go to System Administration Printing or execute system config printer command in Terminal program 9 Click Add button 10 Select AppSocket HP JetDirect and enter your machine s IP address 11 Click Forward button and add it to your system Add a...

Page 136: ... procedure is common for all variants of UNIX OS mentioned 1 From the Samsung website download and unpack the UNIX Printer Driver package to your computer 2 Acquire root privileges su 3 Copy the appropriate driver archive to the target UNIX computer See administration guide of your UNIX OS for details 4 Unpack the UNIX printer driver package For example on IBM AIX use the following commands gzip d...

Page 137: ...m run installprinter from the command line This will bring up the Add Printer Wizard window Setup the printer in this window according to the following steps 1 Type the name of the printer 2 Select the appropriate printer model from the model list 3 Enter any description corresponding to the type of the printer in the Type field This is optional 4 Specify any printer description in the Description...

Page 138: ... Stateful Address IPv6 address configured by a DHCPv6 server Manual Address Manually configured IPv6 address by a user In the IPv6 network environment follow the next procedure to use the IPv6 address 10 From the control panel Activating IPv6 Accessing menus may differ from model to model see Menu overview on page 26 1 Select Setup Network Next TCP IP IPv6 IPv6 Protocol on the touch screen 2 Selec...

Page 139: ...k Go 2 If it s your first time logging into SyncThru Web Service you need to log in as an administrator Type in the below default ID and password We recommend you to change the default password for security reasons ID admin Password sec00000 3 When the SyncThru Web Service window opens move the mouse cursor over the Settings of the top menu bar and then click Network Settings 4 Click TCP IPv6 on t...

Page 140: ...l Address from Network Configuration Report see Printing a network configuration report on page 127 Link local Address Self configured local IPv6 address Address starts with FE80 Stateless Address Automatically configured IPv6 address by a network router Stateful Address IPv6 address configured by a DHCPv6 server Manual Address Manually configured IPv6 address by a user 3 Enter the IPv6 addresses ...

Page 141: ...a network name SSID the type of security used and a Network Password are created for the network Ask your network administrator about this information before proceeding with the machine installation Infrastructure mode This is an environment generally used for homes and SOHOs Small Office Home Office This mode uses an access point to communicate with the wireless machine Ad hoc modea This mode doe...

Page 142: ...ou set the password on Access Points If you do not set the password on Access Points they might be exposed to illegal access from unknown machines including PCs smart phones and printers Refer to the Access Point user guide for password settings Connecting Type Description Reference With Access Point See Setting up on the touch screen on page 143 For Windows user see Access point via USB cable rec...

Page 143: ...ded The machine will display a list of available networks from which to choose After a network is chosen then printer will prompt for the corresponding security key Custom In this mode users can give or edit manually their own SSID or choose the security option in detail Re connecting to the network When the wireless connection is lost the machine automatically tries to re connect to the access po...

Page 144: ...e access point or wireless router you are using Items to prepare Check if the access point or wireless router supports Wi Fi Protected Setup WPS Check if your machine supports Wi Fi Protected Setup WPS Networked computer PIN mode only Choosing your type There are two methods available to connect your machine to a wireless network using WPS The Push Button Configuration PBC method allows you to con...

Page 145: ...it PIN within two minutes on the computer that is connected to the access point or wireless router The messages are displayed on the display screen in the order below a Connecting The machine is connecting to the wireless network b Connected When the machine is successfully connected to the wireless network the WPS LED light stays on c APSSID After completing the wireless network connection proces...

Page 146: ...my printer s wireless network Then click Next If your printer is already connected on the network select No my printer is already connected to my network 7 After searching the window shows the wireless network devices Select the name SSID of the access point you want to use and click Next If you cannot find the network name you want to choose or if you want to set the wireless configuration manual...

Page 147: ...e with searching for wireless devices 9 If your printer supports Wi Fi Direct and this function is disabled its corresponding screen will appears If you want to enable Wi Fi Direct check the checkbox and click Next If not click just Next Can start to build Wi Fi Direct by using Samsung Easy Printer Manager see Setting up Wi Fi Direct on page 153 Wi Fi Direct Name The default Wi Fi Direct Name is t...

Page 148: ...2 Insert the supplied software CD into your CD ROM drive 3 Double click the CD ROM icon that appears on your Mac desktop For Mac OS X 10 8 double click the CD ROM that appears on Finder 4 Double click the MAC_Installer folder Installer OS X icon 5 Click Continue 6 Read the license agreement and click Continue 7 Click Agree to agree to the license agreement 8 Click Install All components necessary ...

Page 149: ...depending on the need for data security Shared Key Authentication is used A device that has a proper WEP key can access the network WPAPersonalorWPA2Personal Select this option to authenticate the print server based on the WPA Pre Shared Key This uses a shared secret key generally called Pre Shared Key pass phrase that is manually configured on the access point and each of its clients Encryption S...

Page 150: ...the computer and machine 14 Wireless network set up is completed After the installation is finished click Quit After completing the wireless network connection you need to install a machine driver to print from an application see Installation for Mac on page 121 18 Using a network cable Machines that do not support the network port will not be able to use this feature see Rear view on page 19 Your...

Page 151: ...iguration Report See Setting IP address on page 127 Configuring the machine s wireless network Before starting you will need to know the network name SSID of your wireless network and the network key if it is encrypted This information was set when the access point or wireless router was installed If you do not know about your wireless environment please ask the person who set up your network To c...

Page 152: ...ectly with each other in a peer to peer environment Infrastructure Allows wireless devices to communicate with each other through an access point If your network s Operation Mode is Infrastructure select the SSID of the access point If the Operation Mode is Ad hoc select the machine s SSID 8 Click Next If the wireless security setting window appears enter the registered password network password a...

Page 153: ...bile printing Wi Fi Direct is an easy to setup peer to peer connection method between the Wi Fi Direct certified printer and a mobile device that provides a secure connection and better throughput than ad hoc mode With Wi Fi Direct you can connect your printer to a Wi Fi Direct network while concurrently connecting to an access point You can also use a wired network and a Wi Fi Direct network simu...

Page 154: ...r acts similar to a wireless access point We recommend activating this option Network Password If your printer is a GroupOwner a NetworkPassword is required for other mobile devices to connect to your printer You can configureanetworkpasswordyourself orcanrememberthegivenNetwork Password that is randomly generated by default From the machine 1 Select Setup Network Next Wi Fi Wi Fi Direct on the to...

Page 155: ...ncluded on the software CD supplied with your machine and prepare a wireless network machine Connecting Failure SSID Not Found The machine is unable to find the network name SSID you have selected or entered Check the network name SSID on your access point and try connecting again Your access point is not turned on Turn on your access point Connecting Failure Invalid Security Security is not confi...

Page 156: ...Windows 7 Windows 8 select Control Panel Devices and Printers c Right click your machine d For Windows XP 2003 2008 Vista press Properties For Windows 7 Windows 8 or Windows Server 2008 R2 from context menus select the Printer properties If Printer properties item has mark you can select other printer drivers connected with selected printer e Click Port tab f Click Configure Port button g Check if...

Page 157: ...he settings to connect to the machine on the network Due to the characteristics of DHCP the allocated IP address could change if the machine is not used for a long time or if the access point has been reset Register the product s MAC address when you configure the DHCP server on the access point or wireless router Then you can always use the IP address that is set with the MAC address You can iden...

Page 158: ...ere with the wireless signal Many devices can interfere with the wireless signal including a microwave oven and some Bluetooth devices Whenever the configuration of your access point or wireless router changes you must do the product s wireless network setup again The maximum number of devices that can be connected via Wi Fi Direct is 4 ...

Page 159: ... new driver or configuring network settings isn t necessary just simply install the Samsung Mobile Print application and it will automatically detect compatible Samsung printers Besides printing photos web pages and PDFs scanning is also supported If you have a Samsung multifunction scan any document into a JPG PDF or PNG format for quick and easy viewing on your mobile device 23 Downloading Samsu...

Page 160: ...ature is available only for the model with a NFC tag see Machine overview on page 17 Using a cover or a battery other than the ones that came with the mobile device or a metal cover sticker can block NFC If NFC devices keep failing to communicate Remove the case or cover from the mobile device then try again Reinstall the battery from the mobile device then try again 25 Requirements NFC and Wi Fi ...

Page 161: ...K Follow the instruction on the app screen to update the PIN number If your do not have Samsung Mobile Print app installed on your mobile devices it automatically connects to Samsung Mobile Print app download page Download the app and try again 3 Select print mode 4 Select the content you want to print If necessary change the print option by pressing the icon 5 Tag the NFC tag on your mobile devic...

Page 162: ...ated at the back of the mobile device Check the location of the NFC antenna on your mobile device before tagging If error message about changed PIN number appears enter a changed PIN number and press OK Follow the instruction on the app screen to update the PIN number If your do not have Samsung Mobile Print app installed on your mobile devices it automatically connects to Samsung Mobile Print app...

Page 163: ... device Check the location of the NFC antenna on your mobile device before tagging If error message about changed PIN number appears enter a changed PIN number and press OK Follow the instruction on the app screen to update the PIN number 6 Confirm your printer in pop up window Now your printer is registered with Google Cloud Print service ...

Page 164: ...as Internet Explorer Safari or Firefox and enter your machine s new IP address in the browser window For example 3 Click Login in the upper right of the SyncThru Web Service website 4 Type in the ID and Password then click Login Type in the below default ID and password We recommend you to change the default password for security reasons ID admin Password sec00000 5 When the SyncThru Web Service w...

Page 165: ... your email photo web page or document you want to print 2 Touch the action icon 3 Select your printer driver name and option menu to set up 4 Touch Print button Print it out Cancelling print job To cancel the printing job or view the print summary click the print center icon in multitasking area You can click cancel in the print center ...

Page 166: ... Print app In order to use this feature Samsung Mobile Print app needs to be installed on your cell phone 1 Open Samsung Mobile Print app from your mobile device 2 Select device setting 3 Select Google Cloud Print 4 Enter your printer s name and description If the network environment of your printer is using a proxy server you need to configure the proxy s IP and port number from Proxy Setting Con...

Page 167: ...work Settings Google Cloud Print Proxy Setting Contact your network service provider or network administrator for more information 7 When the SyncThru Web Service window opens click Settings Network Settings Google Cloud Print 8 Enter your printer s name and description 9 Click Register The confirmation pop up window appears If you set the browser to block pop ups the confirmation window will not ...

Page 168: ... google com 3 Sign in to the Google website with your Gmail address 4 Enter your printer s IP address in the address field and press the Enter key or click Go 5 Click Login in the upper right corner of the SyncThru Web Service website 6 If it s your first time logging into SyncThru Web Service you need to log in as an administrator Type in the below default ID and Password We recommend you to chan...

Page 169: ...on list that supports Google Cloud Print service Make sure the printer is turned on and connected to a wired or wireless network that has access to the Internet Printing from an application on mobile device The following steps are an example of using the Google Docs app from Android mobile phone 1 Install the Cloud Print application on your mobile device If you do not have the application download...

Page 170: ...The following steps are an example of using the Chrome browser 1 Run Chrome 2 Open the document or email that you want to print 3 Click the wrench icon in the browser s top right corner 4 Click Print A new tab for printing appears 5 Select Print with Google Cloud Print 6 Click the Print button ...

Page 171: ...se the current status of your machine and the method of setting for advanced machine setup Information 172 Layout 173 Paper 174 Graphic 175 System Setup 176 Emulation 179 Network 180 Admin Setup 182 Eco 183 Direct USB 184 Job Status 185 Counter 186 Help 187 ...

Page 172: ...e machine s overall configuration Demo Page Prints the demo page to check whether your machine is printing properly or not Help List Prints the menu map which shows the layout and current settings of this machine Network Configuration Prints a report on the machine s current network configuration Supplies Information Prints supplies information page Job Reports Usage Counter Prints a usage page Th...

Page 173: ...en Item Description Orientation Selects the direction in which information is printed on a page Portrait Landscape Margin Common Margin Sets the margin for each side of paper MP Tray Sets the paper margins in multi purpose tray Tray X Sets the paper margins for the paper trays Emulation Margin Sets the paper margins for emulation print page Duplex To print on both sides of the paper choose the bin...

Page 174: ...em Description Copies Selects the number of copies MP Tray Tray X Paper Size Selects the default paper size Paper Type Selects the paper type currently loaded in the tray Paper Source Sets the default paper tray to use Auto Automatically locates the tray with the same sized paper as an original Tray Confirmation Activates the tray confirmation message If you open and close a tray a window asking y...

Page 175: ...tting the sharper printed characters and graphics Clear Text Prints text darker than on a normal document Edge Enhance Allows user to enhance sharpness of text and graphics for improving readability Trapping It reduces the white gap caused by misalignment of color channels in color printing mode Also black text will be overprinted on other colors Screen This option allows you to select options to ...

Page 176: ...in the cartridge Toner Low Alert If toner in the cartridge has run out a message informing the user to change the toner cartridge appears You can set the option for this message to appear or not Imaging Unit Low Alert Customizes the level to alert imaging unit low or empty Toner Save Activating this mode extends the life of your toner cartridge and reduces your cost per page beyond what one would ...

Page 177: ...ding to the machine s altitude see Altitude adjustment on page 189 Item Description Vapor Mode You can reduce the amount of water vapor produced during printing On Enables vapor mode Off Disables vapor mode Auto Automatically enters vapor mode according to time in high humidity environments Enabling the Vapor Mode option can make the printing speed slower Paper Stacking If you use a machine in a h...

Page 178: ...e machine continues printing when it detects the paper does not match For example if both tray 1 and tray 2 are filled with the same size paper the machine automatically prints from tray 2 after the tray 1 runs out of paper This option does not appear if you selected Auto for Paper Source from printer driver Paper Substitution Automatically substitutes the printer driver s paper size to prevent th...

Page 179: ... on page 26 Some menus may not appear in the display depending on options or models To change the menu options Select Setup Emulation on the touch screen Item Description Emulation Type The machine language defines how the computer communicates with the machine Setup Sets the detailed settings for the selected emulation type ...

Page 180: ...Option Description TCP IP IPv4 Selects the appropriate protocol and configure parametersto usethenetworkenvironment see Setting IP address on page 127 There are lots of parameters to be set If you are not sure leave as is or consult the network administrator TCP IP IPv6 Selects this option to use the network environment through IPv6 see IPv6 configuration on page 138 Ethernet Configure the etherne...

Page 181: ...UPnP SSDP protocol mDNS You have to enable this option to use MDNS Multicast Domain Name System protocol SetIP You have to enable this option to use SetIP protocol SLP You can configure SLP Service Location Protocol settings This protocol allows host applications to find services in a local area network without prior configuration Turn the power off and on after you change this option Network Conf...

Page 182: ...tivate stamp feature Item You can select the items to print on the printout such as time date and etc Opacity You can select the stamp transparency Position Sets the stamp position Change Admin Password Changes the machine s password for accessing the Admin Setup Firmware Upgrade To upgrade the latest firmware turn this option On and then download the firmware file Image Overwrite You can set the ...

Page 183: ...s To change the menu options Select Eco on the touch screen Item Description Eco On Eco Off View current eco mode and change on off option Settings Sets eco related settings and change default settings Default Mode Select this to turn on or off the default mode Feature Configuration Select the Default mode or Custom mode If you select the Custom mode you can set the settings to apply for the Eco m...

Page 184: ...Menu overview on page 26 Some menus may not appear in the display depending on options or models To change the menu options Select Direct USB on the touch screen Item Description Print From Select a file to print File Manage Select a file to delete You can format the USB device Show Space Shows the remaining space ...

Page 185: ... the display depending on options or models To change the menu options Select Job Status on the touch screen Item Description Current Job Displays the list of jobs in progress and pending Secure Job Displays the list of jobs that are secured on the disk Stored Job Displays the list of jobs that are stored on the disk Complete Job Displays the list of completed jobs ...

Page 186: ...able for each model in the Basic Guide see Menu overview on page 26 Some menus may not appear in the display depending on options or models To change the menu options Select Counter on the touch screen Item Description Total Printed Displays the number of pages printed ...

Page 187: ...sic Guide see Menu overview on page 26 Some menus may not appear in the display depending on options or models To change the menu options Select Help on the touch screen Item Description Basic Taskflow Displays basic method to start your job Troubleshooting Displays troubleshooting information ...

Page 188: ... Altitude adjustment 189 Understanding the pop up keyboard 190 Printing features 191 Using Direct Printing Utility 206 Mac printing 208 Linux printing 210 Unix printing 212 Using optional device features 214 The procedures in this chapter are mainly based on Windows 7 ...

Page 189: ... Device Settings in Samsung Easy Printer Manager program For Windows and Mac users you set from Samsung Easy Printer Manager Switch to advanced mode Device Settings see Device Settings on page 227 If your machine is connected to the network you can set the altitude via SyncThru Web Service see Using SyncThru Web Service on page 221 You can also set the altitude in System option on the machine s di...

Page 190: ... the input area where you need to enter alphabet characters numbers diacritical marks or special symbols and the keyboard pops up on the screen 3 2 1 7 6 5 4 9 8 No Key Description 1 Moves the cursor between characters in the input area 2 Toggles between lowercase keys and uppercase keys 3 Returns to the upper menu 4 Deletes character in the input area 5 Deletes all characters in the input area 6 ...

Page 191: ...ight click on your machine 4 For Windows XP Server 2003 Server 2008 Vista select Printing Preferences For Windows 7 8 or Windows Server 2008 R2 from context menus select Printing preferences If Printing preferences has a you can select other printer drivers connected to the selected printer 5 Change the settings on each tab 6 Click OK If you want to change the settings for each print job change it...

Page 192: ...stall optional memory when an XPS job does not print because the printer is out of memory For models that provide XPS driver from the Samsung website http www samsung com find your product Support or downloads Printing to a file PRN You will sometimes need to save the print data as a file 1 Check the Print to file box in the Print window 2 Click Print 3 Type in the destination path and the file na...

Page 193: ...w may differ depending on the machine in use Some menus may not appear on the display depending on options or models If so it is not applicable to your machine Select the Help menu or click the button from the window or press F1 on your keyboard and click on any option you want to know about see Using help on page 44 Item Description Multiple Pages per Side Selects the number of pages to print on ...

Page 194: ...sheets together Booklet Printinga Prints your document on both sides of a sheet of paper and arranges the pages so that the paper can be folded in half after printing to produce a booklet If you want to make a booklet you need to print on Letter Legal A4 US Folio or Oficio sized print media The Booklet Printing option is not available for all paper sizes Select the available paper Size option unde...

Page 195: ...the duplex option We recommend not to print on both sides of the special media such as labels envelopes or thick paper It may cause a paper jam or damage the machine Some menus may not appear on the display depending on options or models If so it is not applicable to your machine Printer Default If you select this option this feature is determined by the settings you have selected on the control p...

Page 196: ...rmark Message box You can enter up to 256 characters The message displays in the preview window Watermark Editing a watermark a To change the print settings from your software application access Printing Preferences b Click the Advanced tab select Edit from the Watermark drop down list The Edit Watermarks window appears c Select the watermark you want to edit from the Current Watermarks list and c...

Page 197: ...t create a new page overlay containing your logo or image The overlay document size must be the same as the document you print with the overlay Do not create an overlay with a watermark The resolution of the overlay document must be the same as that of the document you will print with the overlay Overlaya Creating a new page overlay a To save the document as an overlay access Printing Preferences ...

Page 198: ...verlay List box d If necessary check Confirm Page Overlay When Printing box If this box is checked a message window appears each time you submit a document for printing asking you to confirm printing an overlay on your document If this box is not checked and an overlay has been selected the overlay automatically prints with your document e Click OK or Print until you exit the Print window Overlaya...

Page 199: ...dential documents You need to enter a password to print Store Select this setting to save a document in the mass storage device HDD without printing Store and Print This mode is used when printing and storing document at the same time Spool This option can be useful when handling large amounts of data If you select this setting the printer spools the document into the mass storage device HDD and t...

Page 200: ... job Group permission If you check this option only groups with group permission can start a print job Click the question mark from the upper right corner of the window and click on any option you want to know about Administrators can enable job accounting and configure permissions in the control panel or SyncThru Web Admin Service a This option is not available when you use XPS driver Item Descri...

Page 201: ...int Changing printer settings You can use advanced printing features when using your machine Open an application and select Print from the File menu The machine name which appears in the printer properties window may differ depending on the machine in use Except for the name the composition of the printer properties window is similar to the following Printing multiple pages on one sheet You can pr...

Page 202: ...e menu 2 Select Layout from the drop down list under Orientation 3 Select a binding orientation from the Two Sided option 4 Select the other options to use 5 Click Print and the machine prints on both sides of the paper If you print more than 2 copies the first copy and the second copy might print on the same sheet of paper Avoid printing on both sides of paper when you are printing more than 1 co...

Page 203: ...x printing may not be available depending on models You can alternatively use the lpr printing system or other applications for odd even printing see Features by model on page 7 Printing files You can print text image pdf files on your machine using the standard CUPS directly from the command line interface The CUPS lp or lpr utility allows you to do that You can print these files by using below c...

Page 204: ...s on the job list Classes Shows the class that your machine is in Click Add to Class to add your machine to a specific class or click Remove from Class to remove the machine from the selected class 4 Click OK to apply the changes and close the Printer Properties window 6 Unix printing Some features may not be available depending on models or options It means that the features are not supported see...

Page 205: ...s of paper to save paper Automatic manual duplex printing may not be available depending on models You can alternatively use the lpr printing system or other applications for odd even printing Multiple pages Print several pages on one side of the paper Page Border Choose any of the border styles e g Single line hairline Double line hairline Image tab In this tab you can change the brightness resol...

Page 206: ...ing restriction feature and retry printing You cannot print PDF files that are restricted by a password Deactivate the password feature and retry printing Whether or not a PDF file can be printed using the Direct Printing Utility program depends on how the PDF file was created The Direct Printing Utility program supports PDF version 1 7 and below For higher versions you must open the file to print...

Page 207: ...ht click menu 1 Right click on the PDF file to print and select Direct Printing The Direct Printing Utility window appears with the PDF file is added 2 Select the machine to use 3 Customize the machine settings 4 Click Print The selected PDF file is sent to the machine ...

Page 208: ...ing printer settings You can use advanced printing features when using your machine Open an application and select Print from the File menu The machine name which appears in the printer properties window may differ depending on the machine in use Except for the name the composition of the printer properties window is similar to the following 12 Printing multiple pages on one sheet You can print mo...

Page 209: ...lendars 1 From your Mac application select Print from the File menu 2 Select Layout from the drop down list under Orientation 3 Select a binding orientation from the Two Sided option 4 Select the other options to use 5 Click Print and the machine prints on both sides of the paper If you print more than 2 copies the first copy and the second copy might print on the same sheet of paper Avoid printin...

Page 210: ...k Apply 4 Open the File menu and click Print 5 Select your machine to print 6 Choose the number of copies and indicate which pages to print 7 Change other printing options in each tab if necessary 8 Click Print Automatic manual duplex printing may not be available depending on models You can alternatively use the lp or lpr printing system or other applications for odd even printing 16 Printing fil...

Page 211: ...options or connection type with Printing utility supplied by o s 1 Launch Printing utility Go to System Administration Printing menu or execute system config printer command in Terminal program 2 Select your printer and double click it 3 Change default printing options or connection type 4 Click Apply button ...

Page 212: ...r press Properties 5 Press OK to start the print job 19 Changing the machine settings The UNIX printer driver Print Job Manager in which the user can select various print options in printer Properties The following hot keys may also be used H for Help O for OK A for Apply and C for Cancel General tab Paper Size Set the paper size as A4 Letter or other paper sizes according to your requirements Pap...

Page 213: ...ctual print output Margins tab Use Margins Set the margins for the document By default margins are not enabled The user can change the margin settings by changing the values in the respective fields Set by default these values depend on the page size selected Unit Change the units to points inches or centimeters Printer Specific Settings tab Select various options in the JCL and General frames to ...

Page 214: ...te job in the Print window Check the mass storage HDD or RAM disk option in Device Options then you can select the various features from Print Mode see Setting Device Options on page 65 1 Open the document you want to print 2 Select Print from the File menu The Print window appears 3 Select your printer driver from the Select Printer list 4 Click Properties or Preferences 5 Click the each tab then...

Page 215: ...ull use of your machine Accessing management tools 216 Easy Capture Manager 217 Samsung AnyWeb Print 218 Samsung Easy Color Manager 219 Easy Eco Driver 220 Using SyncThru Web Service 221 Using Samsung Easy Printer Manager 225 Using Samsung Printer Status 228 Using Samsung Printer Experience 230 ...

Page 216: ... 8 from Charms select Search Apps 3 Find Samsung Printers 4 Under Samsung Printers you can see installed management tools 5 Click the management tool you want to use After installing the driver for some management tools you can access them directly from the Start screen by clicking on the corresponding tile For Windows 8 after installing the driver for some management tools you can access them dir...

Page 217: ...nding on model or optional goods see Software on page 7 Available for Windows OS users only see Software on page 7 Capture your screen and launch Easy Capture Manager by simply pressing the Print Screen key on the keyboard Now you can easily print your captured screen as captured or edited ...

Page 218: ... 7 Available for Windows and Mac OS users only see Software on page 7 This tool helps you screen capture preview scrap and print Windows Internet Explorer pages more easily than when you use an ordinary program Download the software from the Samsung website then unpack and install it http www samsung com find your product Support or Downloads ...

Page 219: ...o use the Samsung Easy Color Manager to create a personalized color profile This color profile can be added to the printer driver as a color option or you can replace the default color profile by transmitting the new color profile to the machine This feature may not be available depending on model or optional goods see Software on page 7 Available for Windows and Mac OS users only see Software on ...

Page 220: ...ings as a preset How to use 1 Open a document to print 2 Open printing preference window see Opening printing preferences on page 43 3 From the Favorites tab select Eco Printing Preview 4 Click OK Print in the window A preview window appears 5 Select the options you want to apply to the document You can see the preview of the applied features 6 Click Print If you want to run Easy Eco Driver every ...

Page 221: ...he address field and press the Enter key or click Go 2 Your machine s embedded website opens Logging into SyncThru Web Service Before configuring options in SyncThru Web Service you need to log in as an administrator You can still use SyncThru Web Service without logging in but you won t have access to Settings tab and Security tab 1 Click Login on the upper right of the SyncThru Web Service websi...

Page 222: ...nvironment Sets options such as TCP IP and network protocols Security tab This tab allows you to set system and network security information You need to log in as an administrator to view this tab System Security Sets the system administrator s information and also enables or disables machine features Network Security Sets settings for HTTPs IPSec IPv4 IPv6 filtering 802 1x and Authentication serv...

Page 223: ...r from Windows Enter the machine IP address http xxx xxx xxx xxx in the address field and press the Enter key or click Go 2 Your machine s embedded website opens 3 From the Settings tab select Machine Settings E mail Notification If you have not configured outgoing server environment go to Settings Network Settings Outgoing Mail Server SMTP to configure network environment before setting e mail no...

Page 224: ...indows Enter the machine IP address http xxx xxx xxx xxx in the address field and press the Enter key or click Go 2 Your machine s embedded website opens 3 From the Security tab select System Security System Administrator 4 Enter the name of the administrator phone number location and email address 5 Click Apply ...

Page 225: ...use your Samsung machine Samsung Easy Printer Manager provides two different user interfaces for the user to choose from the basic user interface and the advanced user interface Switching between the two interfaces is easy just click a button 5 Understanding Samsung Easy Printer Manager To open the program For Windows Select Start Programs or All Programs Samsung Printers Samsung Easy Printer Mana...

Page 226: ...e necessary section in the user s guide 3 Application information Includes links for changing to the advanced settings switching UI refresh preference setting summary help and about The button is used to change the user interface to the advanced settings user interface see Advanced settings user interface overview on page 226 4 Quick links Displays Quick links to machine specific functions This se...

Page 227: ...n Alert Settings Windows only This menu includes settings related to error alerting Printer Alert Provides settings related to when alerts will be received Email Alert Provides options relating to receiving alerts via email Alert History Provides a history of device and toner related alerts Job Accounting Provides querying of quota information of the specified job accounting user This quota inform...

Page 228: ...ng Printer Status is installed automatically when you install the machine software You can also launch Samsung Printer Status manually Go to the Printing Preferences click the Basic tab Printer Status button These icons appear on the Windows task bar Icon Mean Description Normal The machine is in ready mode and experiencing no errors or warnings Warning The machine is in a state where an error mig...

Page 229: ...rt related settings 3 Order Supplies You can order replacement toner cartridge s from online 4 User s Guide You can view the online User s Guide This button opens the Troubleshooting Guidewhenanerroroccurs Youcandirectly open the troubleshooting section in the user s guide 5 Close Close the window ...

Page 230: ...from the Windows Store if the machine is connected to a computer with an Internet connection 8 Understanding the Samsung Printer Experience To open the application From the Start screen select the Samsung Printer Experience tile TheSamsungPrinterExperienceinterfacecomprisesvarioususefulfeaturesas described in the following table The screenshot may differ depending on the model you are using 1 Prin...

Page 231: ...rror occurs You can directly open the troubleshooting section in the user s guide 3 Order Supplies Click on this button to order replacement toner cartridges online You need to be connected to the Internet to use this feature 4 Visit Samsung Links to Samsung printer website You need to be connected to the Internet to use this feature 5 Printer Settings You can configure various machine settings su...

Page 232: ...nter you want to delete 4 Click Yes You can see that the selected printer is removed from the screen 10 Printing from Windows 8 This section explains common printing tasks from the Start screen Basic printing 1 Open the document to print 2 From the Charms select Devices 3 Select your printer from the list 4 Select the printer settings such as the number of copies and orientation 5 Click the Print ...

Page 233: ...pressing Stop button on the control panel Opening more settings The screen may appear somewhat different depending on the model or options You can set up more printing parameters 1 Open the document you want to print 2 From the Charms select Devices 3 Select your printer from the list 4 Click More settings Basic tab Basic This option allows you to choose the basic printing settings such as copies ...

Page 234: ...t the various ways to layout your documents Security tab Some features may not be available depending on the model or options If this tab is not shown or disabled it means that this features are not supported Job Accounting This option allows you to print with the given permission Confidential Printing This option is used for printing confidential documents You need to enter a password to print us...

Page 235: ...ti functional printers Scanning with your machine lets you turn pictures and text into digital files that can be stored on your computer Scanning from Samsung Printer Experience The most frequently used printing menus are displayed for quick scanning 1 Place a single document face down on the document glass or load the documents face up into the document feeder 2 Click the Samsung Printer Experien...

Page 236: ...37 Power and cable connecting problems 238 Printing problems 239 Printing quality problems 243 Operating system problems 251 For errors that occur during the wireless software installation and settings refer to the troubleshooting section in the wireless setting chapter see Troubleshooting for wireless network on page 155 ...

Page 237: ...ons from inside the machine Paper has not been loaded correctly Remove paper from the tray and reload it correctly There is too much paper in the tray Remove excess paper from the tray The paper is too thick Use only paper that meets the specifications required by the machine The paper keeps jamming There is too much paper in the tray Remove excess paper from the tray If you are printing on specia...

Page 238: ...roblems Condition Suggested solutions The machine is not receiving power or the connection cable between the computer and the machine is not connected properly Connect the machine to the electricity supply first If the machine has a Power button on the control press it Disconnect the machine s cable and reconnect it ...

Page 239: ...l the toner cartridge see Replacing the toner cartridge on page 60 Make sure the protect cover and sheets are removed from the toner cartridge see Replacing the toner cartridge on page 60 If a system error occurs contact your service representative Theconnection cablebetweenthecomputerand the machine is not connected properly Disconnect the machine cable and reconnect it see Rear view on page 19 T...

Page 240: ...inting preferences on page 43 Select the correct paper source See the printer driver help screen see Using help on page 44 A print job is extremely slow The job may be very complex Reduce the complexity of the page or try adjusting the print quality settings Half the page is blank The page orientation setting may be incorrect Change the page orientation in your application see Opening printing pre...

Page 241: ...t contain blank pages Some parts such as the controller or the board may be defective Contact a service representative The machine does not print PDF files correctly Some parts of graphics text or illustrations are missing Incompatibility between the PDF file and the Acrobat products Printing the PDF file as an image may enable the file to print Turn on Print As Image from the Acrobat printing opt...

Page 242: ...paper size in the Custom in Paper tab in Printing Preferences see Opening printing preferences on page 43 The printed billing paper is curled The paper type setting does not match Change the printer option and try again Go to Printing Preferences click Paper tab and set type to Thin see Opening printing preferences on page 43 Condition Possible cause Suggested solutions ...

Page 243: ...oner save mode is on Adjust the print resolution and turn the toner save mode off See the help screen of the printer driver A combination of faded or smeared defects may indicate that the toner cartridge needs cleaning Clean the inside of your machine see Cleaning the machine on page 71 The surface of the LSU part inside the machine may be dirty Clean the inside of your machine see Cleaning the ma...

Page 244: ... some areas to reject toner Try a different kind or brand of paper Change the printer option and try again Go to Printing Preferences click the Paper tab and set type to Thick see Opening printing preferences on page 43 If these steps do not correct the problem contact a service representative White Spots If white spots appear on the page The paper is too rough and a lot of dirt from paper falls t...

Page 245: ...oblem contact a service representative Black or color background If the amount of background shading becomes unacceptable Change to a lighter weight paper Check the environmental conditions very dry conditions or a high level of humidity higher than 80 RH can increase the amount of background shading Remove the old toner cartridge and install a new one see Replacing the toner cartridge on page 60 ...

Page 246: ...pping seams on the reverse side Printing on seams can cause problems Or select Thick from the Printing Preferences window see Opening printing preferences on page 43 If background scatter covers the entire surface area of a printed page adjust the print resolution through your software application or in Printing Preferences see Opening printing preferences on page 43 Ensure the correct paper type ...

Page 247: ...properly Check the paper type and quality Ensure that the guides are not too tight or too loose against the paper stack Curl or wave Ensure that the paper is loaded properly Check the paper type and quality Both high temperature and humidity can cause paper curl Turn the stack of paper over in the tray Also try rotating the paper 180 in the tray Condition Suggested solutions A a B b C A a B b C A ...

Page 248: ... are dirty Check for leaking toner Clean the inside of the machine see Cleaning the machine on page 71 Solid color or black pages The toner cartridge may not be installed properly Remove the cartridge and reinsert it The toner cartridge may be defective Remove the toner cartridge and install a new one see Replacing the toner cartridge on page 60 The machine may require repairing Contact a service ...

Page 249: ...eas within parts of characters that should be solid black You may be printing on the wrong surface of the paper Remove the paper and turn it around The paper may not meet paper specifications Horizontal stripes If horizontally aligned black streaks or smears appear The toner cartridge may be installed improperly Remove the cartridge and reinsert it The toner cartridge may be defective Remove the t...

Page 250: ...Preferences click the Paper tab and set type to Thin see Opening printing preferences on page 43 An unknown image repetitively appears on a few sheets Loose toner Light print or contamination occurs Your machine is probably being used at an altitude of 1 000 m 3 281 ft or above The high altitude may affect the print quality such as loose toner or light imaging Change the altitude setting for your ...

Page 251: ... Print A printer timeout error occurred message appear These messages may appear during printing Just keep waiting until the machine finishes printing If the message appears in ready mode or after printing has completed check the connection and or whether an error has occurred Samsung Printer Experience is not shown when you click more settings Samsung Printer Experience is not installed Download ...

Page 252: ... may enable the file to print Turn on Print As Image from the Acrobat printing options It will take longer to print when you print a PDF file as an image Some letters are not displayed normally during cover page printing Mac OS cannot create the font while printing the cover page The English alphabet and numbers are displayed normally on the cover page When printing a document in Mac with Acrobat ...

Page 253: ... collate option As workaround set the default value of collate option to False using the system s printing utility execute system config printer in the Terminal program Printing always works with duplex This duplex issue was in Ubuntu 9 10 CUPS package Update CUPS version to 1 4 1 5ubuntu2 2 Printer is not added through system s printing utility The problem occurs on Debian 7 due to the defect in ...

Page 254: ...the complexity of the page or install more memory A PostScript error page prints The print job may not be PostScript Make sure that the print job is a PostScript job Check to see whether the software application expected a setup or PostScript header file to be sent to the machine The optional tray is not selected in the driver The printer driver has not been configured to recognize the optional tr...

Page 255: ...g com support BAHRAIN 8000 4726 www samsung com ae support English www samsung com ae_ar support Arabic BELARUS 810 800 500 55 500 www samsung com support BANGLADESH 09612300300 non toll free www samsung com in support BELGIUM 02 201 24 18 www samsung com be support Dutch www samsung com be_fr support French BOLIVIA 800 10 7260 www samsung com cl support BOSNIA 051 133 1999 www samsung com support...

Page 256: ...com latin_en support English CROATIA 062 726 786 www samsung com hr support Cote D Ivoire 8000 0077 www samsung com africa_fr support Country Region Customer Care Center WebSite CYPRUS 8009 4000 only from landline toll free www samsung com gr support CZECH 800 SAMSUNG 800 726786 www samsung com cz support DENMARK 70 70 19 70 www samsung com dk support DOMINICA 1 800 751 2676 www samsung com latin ...

Page 257: ...nruf www samsung com de support GEORGIA 8 800 555 555 www samsung com support Country Region Customer Care Center WebSite GHANA 0800 10077 0302 200077 www samsung com africa_en support GREECE 80111 SAMSUNG 80111 726 7864 only from land line 30 210 6897691 from mobile and land line www samsung com gr support GUATEMALA 1 800 299 0013 1 800 299 0033 www samsung com latin support Spanish www samsung c...

Page 258: ... www samsung com levant support English KAZAKHSTAN 8 10 800 500 55 500 GSM 7799 VIP care 7700 www samsung com support KENYA 0800 545 545 www samsung com support Country Region Customer Care Center WebSite KUWAIT 183 2255 183 CALL www samsung com ae support English www samsung com ae_ar support Arabic KYRGYZSTAN 00 800 500 55 500 www samsung com kz_ru support LATVIA 8000 7267 www samsung com lv sup...

Page 259: ...77267 www samsung com latin support Spanish www samsung com latin_en support English NORWAY 815 56 480 www samsung com no support Country Region Customer Care Center WebSite OMAN 800 SAMSUNG 726 7864 www samsung com ae support English www samsung com ae_ar support Arabic PAKISTAN 0800 Samsung 72678 www samsung com pk support PANAMA 800 7267 800 0101 www samsung com latin support Spanish www samsun...

Page 260: ... www samsung com latin support Spanish www samsung com latin_en support English Country Region Customer Care Center WebSite QATAR 800 2255 800 CALL www samsung com ae support English www samsung com ae_ar support Arabic RWANDA 9999 www samsung com support ROMANIA 08008 SAMSUNG 08008 726 7864 TOLL FREE No www samsung com ro support RUSSIA 8 800 555 55 55 www samsung com ru support SAUDI ARABIA 9200...

Page 261: ...252273 www samsung com levant support English TADJIKISTAN 8 10 800 500 55 500 www samsung com support Country Region Customer Care Center WebSite TAIWAN 0800 32 9999 www samsung com tw support TANZANIA 0685 88 99 00 www samsung com support THAILAND 0 2689 3232 1800 29 3232 www samsung com th support TRINIDAD TOBAGO 1 800 SAMSUNG 726 7864 www samsung com latin support Spanish www samsung com latin_...

Page 262: ...800 502 000 www samsung com ua support Ukrainian www samsung com ua_ru support Russian URUGUAY 000 405 437 33 www samsung com latin support Spanish www samsung com latin_en support English UZBEKISTAN 8 10 800 500 55 500 www samsung com support VENEZUELA 0 800 SAMSUNG 726 7864 www samsung com ve support VIETNAM 1800 588 889 www samsung com vn support Country Region Customer Care Center WebSite ZAMB...

Page 263: ...orks WLAN and acts as a central transmitter and receiver of WLAN radio signals ADF An Automatic Document Feeder ADF is a scanning unit that will automatically feedanoriginalsheetofpapersothatthemachinecanscansomeamountofthe paper at once AppleTalk AppleTalk is a proprietary suite of protocols developed by Apple Inc for computer networking It was included in the original Mac 1984 and is now depreca...

Page 264: ...at typically vertical area where control or monitoring instruments are displayed They are typically found in front of the machine Coverage It is the printing term used for a toner usage measurement on printing For example 5 coveragemeansthatanA4sidedpaperhasabout 5 imageortext on it So if the paper or original has complicated images or lots of text on it the coverage will be higher and at the same...

Page 265: ...runs back and forth on the page and prints by impact striking an ink soaked cloth ribbon against the paper much like a typewriter DPI Dots Per Inch DPI is a measurement of resolution that is used for scanning and printing Generally higher DPI results in a higher resolution more visible detail in the image and a larger file size DRPD Distinctive Ring Pattern Detection Distinctive Ring is a telephon...

Page 266: ... control MAC data link layer of the OSI model Ethernet is mostlystandardizedasIEEE 802 3 It has become the most widespread LAN technology in use during the 1990s to the present EtherTalk A suite of protocols developed by Apple Computer for computer networking It was included in the original Mac 1984 and is now deprecated by Apple in favor of TCP IP networking FDI Foreign Device Interface FDI is a ...

Page 267: ...dly rotating platters with magnetic surfaces IEEE The Institute of Electrical and Electronics Engineers IEEE is an international non profit professional organization for the advancement of technology related to electricity IEEE 1284 The 1284 parallel port standard was developed by the Institute of Electrical and Electronics Engineers IEEE The term 1284 B refers to a specific connector type on the ...

Page 268: ...nce exceeds that of TCP IP on a LAN ISO The International Organization for Standardization ISO is an international standard setting body composed of representatives from national standards bodies It produces world wide industrial and commercial standards ITU T The International Telecommunication Union is an international organization established to standardize and regulate international radio and ...

Page 269: ...ing functionality in one physical body so as to have a printer a copier a fax a scanner and etc MH Modified Huffman MH is a compression method for decreasing the amount of data that needs to be transmitted between the fax machines to transfer the image recommended by ITU T T 4 MH is a codebook based run length encoding scheme optimized to efficiently compress white space As most faxes consist most...

Page 270: ...s but which is not itself copied or derived from something else OSI Open Systems Interconnection OSI is a model developed by the International Organization for Standardization ISO for communications OSI offers a standard modular approach to network design that divides the required set of complexfunctionsintomanageable self contained functionallayers Thelayers are from top to bottom Application Pre...

Page 271: ...to interact with the device driver using standard input output system calls which simplifies many tasks Protocol A convention or standard that controls or enables the connection communication and data transfer between two computing endpoints PS See PostScript PSTN The Public Switched Telephone Network PSTN is the network of the world s public circuit switched telephone networks which on industrial...

Page 272: ...ddress and which part is the host address TCP IP The Transmission Control Protocol TCP and the Internet Protocol IP the set of communications protocols that implement the protocol stack on which the Internet and most commercial networks run TCR Transmission Confirmation Report TCR provides details of each transmission such as job status transmission result and number of pages sent This report can ...

Page 273: ...t USB is designed to concurrently connect a single computer USB port to multiple peripherals Watermark A watermark is a recognizable image or pattern in paper that appears lighter when viewed by transmitted light Watermarks were first introduced in Bologna Italy in 1282 they have been used by papermakers to identify their product and also on postage stamps currency and other government documents t...

Page 274: ...vanced security WPS The Wi Fi Protected Setup WPS is a standard for establishing a wireless home network If your wireless access point supports WPS you can configure the wireless network connection easily without a computer XPS XML Paper Specification XPS is a specification for a Page Description Language PDL and a new document format which has benefits for portable document and electronic documen...

Page 275: ... features 5 machine features 171 print media feature 97 G general icons 10 general settings 176 glossary 263 google cloud printing 166 J jam clearing paper 78 tips for avoiding paper jams 77 L Linux common Linux problems 253 driver installation for network connected 135 123 124 printer properties 203 211 202 210 system requirements 102 using SetIP 129 loading paper in multi purpose tray 34 32 spec...

Page 276: ...environment 104 126 IPv6 configuration 138 SetIP program 127 128 129 151 wired network setup 127 141 n up printing Mac 201 208 O optional tray 54 ordering 54 output support 41 overlay printing create 197 delete 198 print 198 P Parallel ordering 54 placing a machine adjusting the altitude 189 postScript driver troubleshooting 254 print mobile OS 159 print media card stock 39 envelope 37 glossy pape...

Page 277: ...95 print media 97 status 20 supplies available supplies 53 estimated toner cartridge life 57 monitoring the supplies life 69 ordering 53 replacing toner cartridge 60 SyncThru Web Service general information 221 SyncThru Web Service 221 T toner cartridge estimated life 57 handling instructions 56 non Samsung and refilled 56 redistributing toner 58 60 storing 56 touch screen keyboard 190 tray adjust...

Page 278: ...aste toner container 63 watermark create 196 delete 196 edit 196 Windows common Windows problems 251 driver installation for network connected 130 22 24 system requirements 101 using SetIP 127 151 wireless Infrastructure mode 141 USB cable 145 WPS disconnecting 144 145 wireless network network cable 150 ...

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