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55

Press

TRANSFER

Transfer:

RETURN

Dial

205

205:busy

OHVA CAMP ON

OHVA to 205

OHVA from 201

TMSG REJECT

Wait for reply

GIVE THE CALL
TMSG:01 SEND

Dial

03

or press

twice

ASK THEM TO HOLD
TMSG:03 SEND

ASK THEM TO HOLD

Wait for reply

TMSG EXIT

702: 01:45

701: 05:55

CONF PAGE MUTE

CONF PAGE MUTE

TEXT MESSAGING

This feature allows two digital keyset users to respond to each other with prepro-
grammed text messages. After receiving an Off Hook Voice Announcement or
Station Camp-On, you may respond with a text message while continuing to talk
and listen to your outside party. The other station can view this message and take
the appropriate action or respond back with another text message.

You

must

be permitted to use the Text Messaging feature. See your System

Administrator or Technician to be assigned this feature. They will assign you ten
(10) blank messages. You can create any 16 character messages (01 to 10) that are
appropriate for your use.

See ALARM REMINDER MESSAGES

for instructions on how to enter charac-

ters to create a text message.

Familiarization with the two digit message numbers you will use the most will
make this procedure quick and easy. However if you do not know them, use the

UP/DOWN

button to scroll to the desired message, then press

SEND

.

The basics steps in text messaging are:

1.

Press

TMSG

soft key to begin text messaging.

2.

Dial the 2 digit number for the desired message.

3.

Confirm this is the intended message then press

SEND

.

4.

Wait for a reply from the other station (steps 1, 2 & 3)

5.

When any station presses

EXIT

the displays at both stations return to their

previous call progress condition.

At all times after step 1 you can talk and listen to your caller while repeating steps
2.

The following example will better demonstrate how to use Text Messaging. In this
example station 201 is making an off hook voice announcement to station 205
who after hearing the announcement will respond with a text message.

STATION 201: LINDA

STATION 205: JOHN

received a call on line 702

is talking on line 701

Talking on line 702

702: 01:15

701: 05:25

CONF PAGE MUTE

54

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ITP-5021D

Table of Contents

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Summary of Contents for OfficeServ 7200

Page 1: ...ECKING STATION STATUS 1 14 1 11 CHANGING YOUR TIME AND DATE DISPLAY 1 15 1 12 SETTING STATION ON OFF OPTIONS 1 16 1 13 SELECTING A RING TONE 1 19 1 14 ALARM REMINDER 1 20 1 15 STATION VOLUME 1 21 1 16...

Page 2: ...CED DISPLAY PROGRAMMING 1 1 OVERVIEW iDCS KEYSETS This diagram illustrates the keys on a iDCS 28 BUTTON and a iDCS 18 BUTTON keyset that have special functions during programming When required these k...

Page 3: ...e special functions during programming When required these keys will be referred to by the names described in the diagram DCS KEYSETS This diagram illustrates the keys on a display keyset that have sp...

Page 4: ...TEMBER 2005 1 3 ITP 5021D KEYSETS This diagram illustrates the keys on an ITP 5021 D keyset that have special functions during programming When required these keys will be referred to by the names des...

Page 5: ...ansfer key followed by 100 Display shows 201 STN LOCK PASSCODE _ 2 Enter your passocde Default is 1234 201 STN LOCK UNLOCKED 3 Enter 1 for locking outgoing calls Internal calls will still be allowed 2...

Page 6: ...OTE Default passcodes cannot be used for toll restriction override or for DISA access ACTION DISPLAY 1 Press the transfer key followed by 101 Display shows 201 PASSCODE OLD CODE _ 2 Enter the existing...

Page 7: ...ll cancel any call forwarding set in MMC 102 It will not remove the programmed destination and will not override any preset forward settings in MMC 316 1 ALL CALL This option when set will forward all...

Page 8: ...ess RIGHT soft key to move cursor 3 Dial destination number e g 201 OR 201 FORWARD 1 ALL CALL 205 Press UP or DOWN to select destination and press RIGHT soft key to move cursor 4 Dial 1 for YES 0 for...

Page 9: ...nsferred to a station in Auto Answer the screened portion of the call will be Auto Answer but the keyset will ring when the transfer is complete if the user has not pressed the ANS RLS key or lifted t...

Page 10: ...le below to complete your message Pressing the bottom left programmable key will change the letter from upper case to lower case There are up to 11 characters that can be used NOTE When the character...

Page 11: ...U V 4 8 DIAL 9 W X Y Z 9 DIAL 4 4 1 When the character you want appears on the same dial pad key as the previous character press UP to move the cursor one space to the right 2 Other symbols are availa...

Page 12: ...E again to begin displaying digits If your system uses rotary or pulse dialing C O lines pressing button D before entering a speed dial will cause all subsequent digits to be sent as DTMF tones until...

Page 13: ...canning its name There are up to 11 characters that can be used ACTION DISPLAY 1 Press the transfer key followed by 106 Display shows 201 SPEED NAME 00 2 Dial the speed dial location e g 01 OR 201 SPE...

Page 14: ...Park orbits 0 9 RP Ring Plan 1 6 or HOLD for None SPD Speed Dial 00 49 500 999 PMSG Programmed Message 01 30 DIR Directory PERS 1 SYS 2 or STN 3 VT Voice Mail Transfer Voice Mail Group 501 549 SG Stat...

Page 15: ...net 1 2 Slot 1 15 1 48 1 PICKUP GROUP None 01 30 2 SGR Station Group Number 3 BOSS SECR None 1 4 4 PAGE Page Zone 1 4 5 COS NO COS 1 30 per Ring Plan 01 06 6 TENANT GROUP 1 2 ACTION DISPLAY 1 Press th...

Page 16: ...UR Displays 1 P M as 01 00 1 24 HOUR Displays 1 P M as 13 00 2 DISPLAY Sets format of DAY and MONTH display and has two options 0 UPPER CASE Displays Friday as FRI and March as MAR 1 LOWER CASE Displa...

Page 17: ...n keyset 05 PAGE REJOIN Allows the user to hear the latter part of page announcements if keyset becomes free during a page 06 RING PREF When OFF requires the user to press the fast flashing button to...

Page 18: ...Press UP or DOWN to select the option and Press the right soft key to move the cursor 3 Press UP or DOWN to select ON or OFF Press the left or right soft key to return to 201 STN ON OFF HOT KEYPAD ON...

Page 19: ...TIME If option 08 from above list is dialed at Step 2 201 STN ON OFF AUTO CAMPON ON If option 10 from above list is dialed at Step 2 201 STN ON OFF AME PASSCODE ON 4 Press UP or DOWN to select ON or...

Page 20: ...eight ring frequencies ACTION DISPLAY 1 Press the transfer key followed by 111 Display shows 201 RING TONE SELECTION 6 2 Dial 1 8 to select the ring tone OR 201 RING TONE SELECTION 5 Press UP or DOWN...

Page 21: ...ransfer key followed by 112 Display shows 201 ALM CLK 1 HHMM NOTSET 2 Dial 1 3 to select the alarm e g 2 OR 201 ALM CLK 2 HHMM NOTSET Press UP or DOWN to select alarm Press the right soft key to move...

Page 22: ...st and level 16 is the highest 4 BGM VOLUME Set a level for your keyset background music volume There are sixteen levels of volume level 1 is the lowest and level 16 is the highest 5 PAGE VOLUME This...

Page 23: ...STN VOLUME OFF RING VOL 4 If option 2 from above list is dialed at step 2 201 STN VOLUME HANDSET VOL 4 If option 3 from above list is dialed at step 2 201 STN VOLUME SPEAKER VOL 13 If option 4 from a...

Page 24: ...calling you will see this message and be informed of your status or follow your instructions ACTION DISPLAY 1 Press the transfer key followed by 115 Display shows 201 PGMMSG 00 CANCEL VAC MSG 2 Dial...

Page 25: ...ded A display keyset is necessary to view messages ACTION DISPLAY 1 Press the transfer key followed by 116 Display shows 201 ALM REM 1 HHMM NOTSET 2 Dial 1 3 to select the alarm e g 2 OR 201 ALM REM 1...

Page 26: ...No CID data will be displayed 1 NUMBER FIRST The CID number received from the Central Office will be displayed first 2 NAME FIRST The CID name received from the Central Office will be displayed first...

Page 27: ...1 to select CID or ANI OR 201 ANI DISP NUMBER FIRST Press UP or DOWN to select CID or ANI and press the right soft key 3 Dial display option 0 1 or 2 e g 2 OR 201 CID DISP NAME FIRST Press UP or DOWN...

Page 28: ...ITP 5012L User Guide 09 2005 For iDCS 100 Release 2 OfficeServ iDCS 500 Release 2 OfficeServ and OfficeServ 7200 Home Page Table of Contents ITP 5012L...

Page 29: ...tation Camp On 21 Calling your System Operator 22 CALL PROCESSING System Hold 23 Exclusive Hold 23 Remote Hold 23 Samsung Telecommunications America reserves the right without prior notice to revise i...

Page 30: ...ion 58 Viewing Message Indications 59 Personal Speed Dial Names 59 Station Names 59 Hold Recall 24 Consultation Hold 24 Retrieving Calls Held at Another Station 24 Transferring Calls 25 Transfer with...

Page 31: ...work as described in this book please con tact your installation and service company to determine the correct code 1 Managing Key Assignments 59 LCR with Clear 60 Backspace with LCR 60 Text Messaging...

Page 32: ...levels for each volume setting The volume of off hook ring is controlled by a user programmable setting 2 THINGS YOU SHOULD KNOW USER ORIENTATION The ITP model telephones are called IP keysets The IP...

Page 33: ...the ANS RLS button An ANS RLS button may be assigned to the station as a programmable button ENTER BUTTON This button is used to select a menu option or to save changes made to a menu or submenu opti...

Page 34: ...s or numbers entered by the dial button or to move to the previous screen After pressing the MENU button use the direction button to highlight the desired menu icon For multiple screen options the UP...

Page 35: ...into the jack marked REC on the bottom of the keyset IMPORTANT NOTE Be careful not to connect the Network LAN cable into the PC connector of the phone To prevent damaging the keyset only use the Powe...

Page 36: ...tion numbers will be automatically set by the iDCS 100 Release 2 the iDCS 500 Release 2 or the OfficeServ 7200 system once the necessary information has been entered into the IP keyset Enter ID and pa...

Page 37: ...4 sub menu will be displayed The user directly enters the IP address subnet mask and gateway address as follows If the 2 IP menu is selected the LCD will display the following message and the user ca...

Page 38: ...xit Completion of Settings Verify settings at the first item 1 Information after setting all of the above items Select the sixth item 6 Exit to save all modified settings and reboot the ITP 5012L phon...

Page 39: ...ashing at your keyset but not ringing you must press the flashing button to answer 17 16 OUTSIDE CALLS Note When making calls internal or outside calls in order to access the program mable button scre...

Page 40: ...up of lines is busy Press the CALLBACK button if programmed or dial 44 you will hear confir mation tone Press the ANS RLS or END button When the line becomes free the system will call you back Lift th...

Page 41: ...t station has no available button to accept your call Hang up or leave a message 21 20 INTERCOM CALLS CALLING OTHER STATIONS Dial the extension number or group number Wait for the party to answer If y...

Page 42: ...ine button at the remote station and return you to dial tone NOTES 1 If the destination station does not have any free CALL buttons or line buttons you will hear No More Calls tone and must return to...

Page 43: ...re transferring a call to another station and you receive a busy signal you may camp the call on to this station Simply hang up when you hear the busy signal The called party will be alerted that a ca...

Page 44: ...plus the CALL button that the call appears on or follow the instructions to drop a party and use your extension number When they hang up the lines will release auto matically Press CONFERENCE to rejoi...

Page 45: ...ress MENU then ENTER to save the phone numbers Press ENTER again to save the Conference Group information Press END to return phone to idle condition Using Conference Groups From the idle condition pr...

Page 46: ...ther station lift the handset and dial 65 plus the extension number of the ringing phone If you have a DP key assigned with a station number you only need to press this DP key with the flashing light...

Page 47: ...er will be automatically dialed for you If you press ENTER without entering a speed dial number all registered num bers will be displayed 2 BY NAME Searches for a telephone number by names associated...

Page 48: ...d then press the SAVE REPEAT button 34 DIAL Dials the displayed number PREVIOUS Moves you to the previous entry EXIT Exit programming and return to idle screen NEXT Moves you to the next entry Press E...

Page 49: ...tically parked at your station Receive page tone and dial a desired page zone number Make announcement indicating your extension number or the line number Hang up To retrieve an automatically parked c...

Page 50: ...o the parked call NOTES 1 If the call is not retrieved within a pre programmed period of time it will recall your keyset and have a slow flashing amber light You cannot park and page intercom calls 2...

Page 51: ...cel individual alarms Press TRANSFER and then dial 112 Dial alarm number 1 2 or 3 Press the HOLD key 41 40 CONVENIENCE FEATURES DO NOT DISTURB Use this feature when you want to block calls to your key...

Page 52: ...d press ENTER DAILY PLANNER Scheduling feature with message Allows the scheduling of up to 30 alarm reminders Each of these reminders can have an associated message of up to 32 characters These remind...

Page 53: ...From the BOSS keyset when the keyset rings press the EXEC DIVERT button The call is forwarded to the Secretary station CALLING THE DOOR PHONE ROOM MONITOR You may call the door phone and listen to wh...

Page 54: ...e to single line telephones Pressing the EXEC DIVERT button when the keyset is in idle status will divert all calls after to the Secretary station Pressing the EXEC DIVERT button again will cancel the...

Page 55: ...atus Press CANCEL to return to the Main Option Page OR press END to return to the idle screen 49 48 OHVA BLOCK Your keyset can be programmed with an OHVA Block BLOCK button Pressing this button will p...

Page 56: ...ff Press TRANSFER to store your selection From the LCD Press MENU button Scroll to CONFIGURATION option and press ENTER 51 50 SELECT RING TONE Each keyset user can select any one of eight ring frequen...

Page 57: ...ress ENTER OR you may dial 0 and immediately enter the option Scroll to AUTO HOLD press ENTER to change option status Press CANCEL to enter change and return to the Main Configuration Menu OR press EN...

Page 58: ...NTER Scroll to STATION ON OFF and press ENTER OR you may dial 0 and imme diately enter the option Scroll to DISP SPDNAME press ENTER to change option status Press CANCEL to enter change and return to...

Page 59: ...3 TRANSFER TO 202 701 RINGING TRANSFER FM 203 708 busy Camp on to 204 Recall from 204 Call for 501 message frm 204 and FWD ALL to 204 keep you in formed of what is happening and where you are In some...

Page 60: ...r is placed correctly before you enter the extender 58 DISPLAY NUMBER DIALED Display keysets begin showing digits as they are dialed They will stay in the dis play until the call duration timer comes...

Page 61: ...numbers you will use the most will make this procedure quick and easy However if you do not know them use the UP DOWN button to scroll to the desired message then press SEND The basics steps in text...

Page 62: ...call Press the INQUIRE button Your existing call will go on hold OR press the CID button and then the INQUIRE soft key to place the first call on hold CALLER ID SELECTING YOUR CALLER ID DISPLAY You c...

Page 63: ...rogram Main Menu Screen 64 Dial the trunk number You may now answer the call by pressing the ANS button OR you may use NND to view more information about this call OR you can return to the idle condit...

Page 64: ...s 2 Ringer Sets ringer volume level 8 volume levels 3 Offhook Sets off hook ringer volume level 8 volume levels 67 3 DAILY PLANNER See Alarm Reminder Programming Section 4 MEMO PAD Self memo feature A...

Page 65: ...d with a single button press provided LCR is being used STOP CID DISPLAY Discontinues CID information after call is answered AUTO ANS CO CALL Allows CO calls to be auto answered on incoming calls Scro...

Page 66: ...ME Allows an 11character name to be assigned to the keyset This information is sent to internal display keysets on incoming and outgoing calls Press TRANSFER and then dial 104 Enter the 11 character n...

Page 67: ...es Menu Inside Callers Subscriber logging in from their Desk Dial the SVMi E Series access number or press the key assigned to ring SVMi E Series VMMSG Enter your personal password when prompted the d...

Page 68: ...Assign and or Edit Primary Greeting 1 Assign and or Edit Busy Greeting 2 Assign and or Edit Blocking Greeting 3 Assign and or Edit Night Greeting 4 Assign and or Edit Screened Greeting 5 Edit Only Pe...

Page 69: ...between the two levels 8 Pause or resume during message playback 9 Fast forward the message 5 seconds 77 GETTING STARTED Using your new SVMi E Series Subscriber Services is as simple as following a f...

Page 70: ...n off based on their current sta tus when you access them 79 99 Change playback speed of the recording There are two levels of speed during playback Dialing this code will toggle between the two speed...

Page 71: ...ollow Me Allows the subscriber to enter an alternate location and set how long the new destination Designated Location will be active This number may be an internal or external number This is useful i...

Page 72: ...after you pick up the telephone and answer you will be instructed that there is a message and to enter your password Simply enter your password and you will now be logged in 83 Example Hi this is Joh...

Page 73: ...r Message Alert There are 4 options available to you Press 1 to toggle message alert on and off Press 2 to set the schedule when you would like to be notified Press 3 to be notified on urgent messages...

Page 74: ...ly reduce the number of prompts played in the subscriber interface mailbox prompts Change this setting only if you are very familiar with the user operation of the SVMi E Series 87 86 PERSONAL SERVICE...

Page 75: ...ill flash Press this flashing key VMMSG and follow the prompts to retrieve messages This key may be pressed at any time to log into your Subscriber Main Menu Answer Machine Emulation If you have an An...

Page 76: ..._______________ _________________________ 23 _________________________ _________________________ 24 _________________________ _________________________ 91 SHORTCUTS Calling Calling a station that is b...

Page 77: ...___________________ 36 _________________________ _________________________ 37 _________________________ _________________________ 38 _________________________ _________________________ 39 ____________...

Page 78: ...09 2005 ITP 5021D User Guide For iDCS 100 Release 2 OfficeServ iDCS 500 Release 2 OfficeServ and OfficeServ 7200 Home Page Table of Contents ITP 5021D...

Page 79: ...27 Privacy Release 28 Samsung Telecommunications America reserves the right without prior notice to revise information in this guide for any reason Samsung Telecommunications America also reserves the...

Page 80: ...ace with LCR 53 Text Messaging 54 55 Caller ID 56 60 ANI 57 60 CLI 57 60 DIALING FEATURES Speed Dialing 29 Programming Personal Speed Dial Numbers 29 30 One Touch Speed Dialing 30 Last Number Redial 3...

Page 81: ...everyday telephone communica tions a breeze This book is written based on the factory default settings for the feature access codes Sometimes due to programming requirements these codes may be changed...

Page 82: ...ON The ITP model telephones are called IP keysets The IP keyset incorporates buttons or keys that are used to access or activate the many features of your office phone system The ITP 5021D keyset inco...

Page 83: ...lok Dial Mode when dialing an outside telephone number or internal station number you must press the SEND button to initiate the call This button is also used when reviewing recently received or calle...

Page 84: ...0 ms OFF FOR TEN SECONDS Transfer Conference Tone Indicates your call is being held and you can dial another party TRANSFER CONF TONE 100 ms ON 100 ms OFF CONTINUOUS Confirmation Tone Very short beeps...

Page 85: ...etwork must be able to communicate with the MCP and MGI card in the iDCS 100 Release 2 iDCS 500 Release 2 or in the OfficeServ 7200 system over IP This is assumed regardless of whether the IP keyset i...

Page 86: ...ions buttons in the navigation button assembly are used to move the highlighted bar up or down to the desired option The LEFT and RIGHT buttons in the navigation button assembly are used to move the h...

Page 87: ...y using 0 9 and button and can save that IP address by pressing the ENTER button of the navigation button assembly NOTE In the 2 Network Menu 1 Mode option when 2 DHCP is selected the IP address Netma...

Page 88: ...Completion of Settings Verify settings at the first item 1 Information after setting all of the above items Select the sixth item 6 Exit to save all modified settings and reboot the ITP 5021D phone 1...

Page 89: ...set and press an idle outside line button line group button or dial a line access code to receive dial tone OR press an idle outside line button line group button or dial a line access code to receive...

Page 90: ...urn it off Press TRANSFER to store your selection 19 18 INTERCOM CALLS CALLING OTHER STATIONS Dial the extension number or group number Wait for the party to answer If you hear a brief tone burst inst...

Page 91: ...wish to place a call on hold at another station Press TRANSFER and a dial the station number or press the appropriate DSS button Press the HOLD button This will place the call on system hold on an av...

Page 92: ...old automati cally if your station has the Automatic Hold feature set If not you must press 23 If you do not answer this recall within a pre programmed period of time it will go to the system operator...

Page 93: ...ring Lift the handset or press the SEND or ANS RLS button to answer NOTE Intercom calls will not go on Automatic Hold CONFERENCE CALLS You may conference up to five parties you and four others in any...

Page 94: ...ed to dial the desired group number See your installation company for the assigned access code MY GROUP PICKUP __________________ 27 FORWARD BUSY NO ANSWER If you have both a Forward on Busy destinati...

Page 95: ...ial list A station may be assigned up to fifty numbers 00 49 See your system admin istrator to determine the amount assigned to your station While on hook press TRANSFER and then dial 105 Dial a speed...

Page 96: ...ade through the keyset speaker The micro phone is muted 31 For the purposes of pro gramming speed dial num bers the programmable but tons are known as A B C D E and F The A button is not used The B bu...

Page 97: ...Press the PAGE button or dial 55 Dial or press the ALL PAGE button After the attention tone make your announcement NOTE The LED on the PAGE button will only light when an All Page is in progress When...

Page 98: ...sage will be called automatically If that station does not answer your MESSAGE light will stay on Repeat until all messages have been returned in the order received Your MESSAGE light will turn off wh...

Page 99: ...can set the level of background music by using the VOLUME buttons while lis tening to the music This does not affect the speakerphone level NOTES 1 Display keyset users can view message indications a...

Page 100: ...R Hang up to complete a blind transfer after pressing the BOSS button 39 ESTABLISHED CALL PICKUP To pick up an established call in progress at a single line extension connected to a computer modem on...

Page 101: ...ation close to you use the handset to avoid an echo effect 2 You cannot off hook voice announce to single line telephones 41 GROUP LISTENING When you are engaged on a call and you are using the handse...

Page 102: ...haracters You can use 0 9 Redial the new passcode to verify If successful you will hear two beeps Four beeps indicate an incorrect code Reenter the code again Press TRANSFER to store the new passcode...

Page 103: ...45 Your keyset may be equipped with a Headset mode button If it is so equipped pressing this button while the light is out will cause the keyset to enter headset mode and the light will illuminate to...

Page 104: ...on CALLER ID REVIEW ALL This feature allows display keyset users to review Caller ID information for calls sent to their stations This list can be from ten to fifty calls in a first in first out basis...

Page 105: ...below the display are substitutes for dedicated feature keys and ac cess codes Pressing one of these buttons has the same effect as pressing a pro grammable button These buttons are called soft keys a...

Page 106: ...n some cases invaluable Displays like CALL FROM 203 TRANSFER TO 202 701 RINGING TRANSFER FM 203 708 busy Camp on to 204 Recall from 204 Call for 501 message frm 204 and FWD ALL to 204 keep you in form...

Page 107: ...press ing the BSPC soft key as many times as necessary 53 DIAL 7 P Q R S 7 DIAL 8 T U V Q 8 DIAL 9 W X Y Z 9 DIAL NOTES 1 When the character you want appears on the same dial pad key as the previ ous...

Page 108: ...REMINDER MESSAGES for instructions on how to enter charac ters to create a text message Familiarization with the two digit message numbers you will use the most will make this procedure quick and easy...

Page 109: ...s 1 for ANI options or 2 for CLI options Dial 0 if you do not wish to view CID information 1 to view the NUMBER first or 2 to view the NAME first Press TRANSFER to exit and store your selection 57 56...

Page 110: ...EW button 59 VIEWING THE NEXT CALLER ID CALL In the event that you have a call waiting or a camped on call at your keyset you can press the NEXT button to display the Caller ID information associated...

Page 111: ...eyset You may return the call directly from the displayed sta tus Scroll or dial option number 1 Outgoing Call Log Press ENTER Scroll to the desired PHONE NUMBER and press the SEND button to automatic...

Page 112: ...ber directly from the displayed status Scroll or dial option number 3 Speed Dial Press ENTER Scroll to option or dial desired option 1 Personal Speed 2 System Speed Press ENTER OR Scroll to the desire...

Page 113: ...es Menu Inside Callers Subscriber logging in from their Desk Dial the SVMi E Series access number or press the key assigned to ring SVMi E Series VMMSG Enter your personal password when prompted the d...

Page 114: ...Assign and or Edit Primary Greeting 1 Assign and or Edit Busy Greeting 2 Assign and or Edit Blocking Greeting 3 Assign and or Edit Night Greeting 4 Assign and or Edit Screened Greeting 5 Edit Only Pe...

Page 115: ...gle between the two levels 8 Pause or resume during message playback 9 Fast forward the message 5 seconds GETTING STARTED Using your new SVMi E Series Subscriber Services is as simple as following a f...

Page 116: ...d on off based on their current sta tus when you access them 99 Change playback speed of the recording There are two levels of speed during playback Dialing this code will toggle between the two speed...

Page 117: ...1 Follow Me Allows the subscriber to enter an alternate location and set how long the new destination Designated Location will be active This number may be an internal or external number This is usefu...

Page 118: ...you after you pick up the telephone and answer you will be instructed that there is a message and to enter your password Simply enter your password and you will now be logged in Example Hi this is Joh...

Page 119: ...r Message Alert There are 4 options available to you Press 1 to toggle message alert on and off Press 2 to set the schedule when you would like to be notified Press 3 to be notified on urgent messages...

Page 120: ...ly reduce the number of prompts played in the subscriber interface mailbox prompts Change this setting only if you are very familiar with the user operation of the SVMi E Series 79 78 PERSONAL SERVICE...

Page 121: ...ill flash Press this flashing key VMMSG and follow the prompts to retrieve messages This key may be pressed at any time to log into your Subscriber Main Menu Answer Machine Emulation If you have an An...

Page 122: ..._______________ _________________________ 23 _________________________ _________________________ 24 _________________________ _________________________ 83 SHORTCUTS Calling Calling a station that is b...

Page 123: ...______________________ 36 _________________________ _________________________ 37 _________________________ _________________________ 38 _________________________ _________________________ 39 _________...

Page 124: ...Transfer with Camp On 21 Transfer to Voice Mail 21 Call Waiting 21 Conference Calls 22 for iDCS 100 Release 2 OfficeServ iDCS 500 Release 2 OfficeServ OfficeServ 7200 September 2005 iDCS KEYSET USER...

Page 125: ...Names 49 Managing Key Assignments 50 LCR with Clear 50 Backspace with LCR 50 Forwarding Calls 23 25 Call Pickup 25 My Group Pickup 25 Privacy Release 26 DIALING FEATURES Speed Dialing 27 Programming...

Page 126: ...odes Sometimes due to programming requirements these codes may be changed If you find that a feature code does not work as described in this book please contact your installation and service company t...

Page 127: ...HINGS YOU SHOULD KNOW USER ORIENTATION iDCS telephones are called keysets They contain buttons or keys that are used to access or activate the many features of your office phone system The keys with p...

Page 128: ...short beeps followed by dial tone indicate you have correctly set or canceled a system feature CONFIRMATION TONE 50 ms ON 50 ms OFF FOR ONE SECOND programmable Error Tone A distinctive two level beep...

Page 129: ...ringing 6 iDCS 18D KEYSET Scroll Call 1 Call 2 Message Memory Redial Transfer Speaker HOLD ANS RLS Volume 1 2ABC 3DEF 4GHI 5JKL 6MNO 7PQRS 8TUV 9WXYZ 0OPER iDCS 18D 32 CHARACTER DISPLAY Two lines with...

Page 130: ...64 64 PROGRAMMABLE KEYS WITH RED LIGHTS Used to call stations directly to indicate busy conditions of other stations for One Touch dialing and many other system features 14 PROGRAMMABLE KEYS WITH RED...

Page 131: ...e Interface DLI port that supports 2B D operation your installing company can determine this you may install a daugh ter module that provides a Digital Line Interface DLI port for connection of a dig...

Page 132: ...e into the keyset and the other end into the 14 button strip Place the support bracket over the ribbon cable and secure with the six screws provided Reattach the base pedestal ADDING A KEYSET DAUGHTER...

Page 133: ...ess an idle outside line button line group button or dial a line access code to receive dial tone OR press an idle outside line button line group button or dial a line access code to receive dial tone...

Page 134: ...Press TRANSFER to store your selection 17 16 INTERCOM CALLS CALLING OTHER STATIONS Dial the extension number or group number Wait for the party to answer If you hear a brief tone burst instead of ring...

Page 135: ...ss the HOLD button twice The call will flash green on your keyset and this line will show a steady red light on other keysets To retrieve the call press the flashing green line button or press the HOL...

Page 136: ...shing button OR Finish the first call and hang up the waiting call will ring 21 If you do not answer this recall within a pre programmed period of time it will go to the system operator CONSULTATION H...

Page 137: ...to answer NOTE Intercom calls will not go on Automatic Hold CONFERENCE CALLS You may conference up to five parties you and four others in any combination of outside lines and internal stations in any...

Page 138: ...the desired group number See your installation company for the assigned access code MY GROUP PICKUP __________________ 25 FORWARD BUSY NO ANSWER If you have both a Forward on Busy destination and a Fo...

Page 139: ...24 digits maximum It can include FLASH and PAUSE Press TRANSFER to store the number NOTE If the Hot Keypad feature has been turned off you must first lift the handset or press the SPEAKER key before...

Page 140: ...ing made through the keyset speaker The micro phone is muted 29 For the purposes of programming speed dial numbers the programmable keys are known as A B C D E and F and are defined below The A key is...

Page 141: ...ss the PAGE key or dial 55 Dial or press the ALL PAGE key After the attention tone make your announcement NOTE The LED on the PAGE key will only light when an All Page is in progress When the called p...

Page 142: ...essage will be called automatically If that station does not answer your MESSAGE light will stay on Repeat until all messages have been returned in the order received 33 32 MEET ME PAGE Lift the hands...

Page 143: ...ing the VOLUME keys while listen ing to the music This does not affect the speakerphone level Your MESSAGE light will turn off when all messages have been returned NOTES 1 Display keyset users can vie...

Page 144: ...ang up to complete a blind transfer after pressing the BOSS key 37 ESTABLISHED CALL PICKUP To pick up an established call in progress at a single line extension connected to a computer modem on your P...

Page 145: ...32 Button Add On Module you can receive Executive OHVA calls Executive Off Hook Voice Announce allows you to engage in conversation on your keyset and simultaneously receive and reply handsfree to an...

Page 146: ...heard by the caller on the keyset When you receive an executive OHVA through your AOM Reply by speaking in the direction of the microphone in the AOM unit Adjust the volume with the VOLUME keys on th...

Page 147: ...u choose With the handset on hook press TRANSFER and then dial 110 Dial 061 to turn ring preference on or 060 to turn it off Press TRANSFER to store your selection SET ANSWER MODE INTERCOM You can rec...

Page 148: ...ber This allows you to answer calls directed to you differently than calls directed to your group AUTO ANSWER CO CALLS This option will allow CO calls that directly ring your phone to auto answer When...

Page 149: ...Display keyset users may use this feature as a simple stopwatch When the keyset is idle press the TIMER button to start timing Press the TIMER button again to stop timing Read the elapsed time in the...

Page 150: ...th the handset on hook press the MESSAGE key with the red flashing light The first station that left a message indication will be displayed Press the UP and DOWN arrows to scroll through the stations...

Page 151: ...call progress condition At all times after step 1 you can talk and listen to your caller while repeating steps 2 The example on the following page will better demonstrate how to use Text Messaging In...

Page 152: ...tates that you do not wish to receive calls that have had Caller ID blocked The code to block these calls can usually be found in the front section of the telephone direc tory OUT OF AREA The caller i...

Page 153: ...If there are no CIDDSP s available at the time a call comes in this is the message you will see on your display NOTE The Caller ID features require optional software and or hardware Please see your se...

Page 154: ...Press the INQUIRE key Your existing call will go on hold OR Press the CID key and then the INQUIRE soft key to place the first call on hold Dial the trunk number You may now answer the call by pressin...

Page 155: ...res and Services known as Subscriber Services Voice Mail is one of the Subscriber Services available Your voice mail box has the capability of storing private messages and offers a number of options f...

Page 156: ...Assign and or Edit Primary Greeting 1 Assign and or Edit Busy Greeting 2 Assign and or Edit Blocking Greeting 3 Assign and or Edit Night Greeting 4 Assign and or Edit Screened Greeting 5 Edit Only Per...

Page 157: ...ESUME 63 62 ACCESSING YOUR MAILBOX Also known as Subscriber Services Menu Inside Callers Subscriber logging in from their Desk Dial the SVMi E Series access number or press the key assigned to ring SV...

Page 158: ...L SERVICES 1 or 3 LISTENING TO OLD OR NEW MESSAGES 1 Play replay the message you just heard 11 Play the previous message 2 Save the message you just heard and listen to the next message 3 Delete the m...

Page 159: ...Find Me when enabled will attempt to locate the subscriber by calling a list of preprogrammed phone numbers The stored phone numbers are entered in Personal Services 2 if allowed by the Administrator...

Page 160: ...else can help you please enter the extension number now Or to leave me a message press 1 69 68 then play your primary No Answer greeting during the day when you are available and will NOT ring your ex...

Page 161: ...ting number to edit and follow the instructions to record your greeting When you are done recording your greeting you will be able to lis ten to the greeting you recorded save the greeting you recorde...

Page 162: ...assword and record your name Many of these features must be allowed by the System Administrator 1 Workload Management Allows you to access to all reminders both Active and Pending If authorized you ca...

Page 163: ...ilbox and monitor it Press to immediately disconnect your station The caller continues to leave a message normally Pick up the handset and monitor privately Press ANS RLS to answer the call using the...

Page 164: ...y keyset users have the added advantage of using the soft keys and displays to play save delete reply call forward rewind pause fast forward change the vol ume get message information or help Viewing...

Page 165: ...________________________ 49 _________________________ _________________________ PERSONAL SPEED DIAL NUMBERS CODE NAME TELEPHONE NUMBER 00 _________________________ _________________________ 01 _______...

Page 166: ...changes in design ir components of equipment as engineering and manufacturing may warrant Samsung Telecommunications America disclaims all liabilities for damages arising from the erroneous inter pre...

Page 167: ...tive Secretary Hot Line 35 Group Listening 36 Account Codes 36 Locking Your Keyset 36 Manual Signalling 37 Off Hook Voice Announce 37 OHVA Block 38 OHVA Reject 38 In Group Out of Group 39 TABLE OF CON...

Page 168: ...ssages 47 Personal Speed Dial Names 48 Station Names 48 Managing Key Assignments 48 LCR with Clear 49 Backspace with LCR 49 Text Messaging 50 51 Caller ID ANI CLI 52 56 ADD ON MODULE 32 Button Module...

Page 169: ...ime to study this guide and to become familiar with the operation of your keyset Keep this guide handy You may need to look up instructions for infrequently used features Learning to use your keyset c...

Page 170: ...olled by a user programmable setting 2 THINGS YOU SHOULD KNOW USER ORIENTATION DCS telephones are called keysets They contain buttons or keys that are used to access or activate the many features of y...

Page 171: ...e MICROPHONE For handsfree operation SPEAKER For handsfree operation and ringing 4 SYSTEM TONES The system provides several tones to assist you Some of these tones are already familiar to you Intercom...

Page 172: ...e operation and ringing 6 LCD 12B KEYSET LAYOUT LABELING PROGRAMMABLE KEYS Insert the end of a paper clip into the notch of the clear cover Push the cover sideways Lift the cover and remove the design...

Page 173: ...EY TRANSFER KEY HOLD KEY 8 BASIC 12B KEYSET LAYOUT LABELING PROGRAMMABLE KEYS Insert the end of a paper clip into the notch of the clear cover Push the cover sideways Lift the cover and remove the des...

Page 174: ...AN OUTSIDE CALL Lift the handset and press an idle outside line button line group button or dial a line access code to receive dial tone OR to use the speakerphone press an idle outside line button l...

Page 175: ...o the calling party Finish the call by replacing the handset or pressing the ANS RLS or the MON ITOR key if you are using a 7B phone See Ring Preference under Customizing Your Keyset VOICE ANNOUNCE MO...

Page 176: ...call replace the handset or press the ANS RLS or the MONITOR key if you are using a 7B phone NOTE In order for C O calls to be answered handsfree AUTO ANS CO must be set to ON BUSY STATION CALLBACK W...

Page 177: ...r press the SPK key before you begin dialing 17 16 CALL PROCESSING SYSTEM HOLD When you are connected to any call press HOLD The call will flash green at your keyset If this call appears on a line key...

Page 178: ...all to another extension in one of two ways You can do a screened transfer by informing the other extension who is calling or you can do a blind transfer without notification While on a call press the...

Page 179: ...ructions to drop a party and use your extension number When they hang up the lines will release automatically Press CONF to rejoin a trunk to trunk conference CONFERENCE SPLITTING If you are the contr...

Page 180: ...While on you are talking on a C O line and you wish to have other internal parties or up to three join the conversation Press the PRB key the PRB key will light steady red Inform the other party that...

Page 181: ...p to fifty numbers 00 49 See your system admin istrator to determine the amount assigned to your station While on hook press TRSF and then dial 105 Dial a speed dial number 00 49 Dial a line or line g...

Page 182: ...he purposes of programming speed dial numbers the programmable keys in the bottom row are known as A B C D E and F and are defined below The A key is not used The B key inserts a flash The C key inser...

Page 183: ...making an outside call and you receive a busy signal the system can automatically redial the number for you It will automatically redial at a pre pro grammed interval for up to 15 attempts When you he...

Page 184: ...GE Lift the handset Press the Meet Me Page MMPG key or dial 54 Dial the desired zone number After the attention tone instruct the paged person to dial 56 Press WAIT or TRSF Remain off hook until the p...

Page 185: ...left a message will be called automatically If that station does not answer your MSG light will stay on Repeat until all messages have been returned in the order received Your MSG light will turn off...

Page 186: ...the call and hang up to com plete the transfer OR Hang up to complete a blind transfer after pressing the BOSS key 35 You can set the level of background music by using the VOL keys while listening t...

Page 187: ...u use the handset to avoid an echo effect 2 You cannot off hook voice announce to single line telephones 37 GROUP LISTENING When you are engaged on a call and you are using the handset you may want ot...

Page 188: ...ty Press the flashing CALL button on your keyset This will place the original party on hold and allow you to talk to the announcing party To return to your first party press the key corresponding to y...

Page 189: ...ial 021 to use the headset or 020 to use the handset Press TRSF to store your selection 41 40 CUSTOMIZING YOUR KEYSET AME PASSWORD This feature allows people using the AME feature to enable password p...

Page 190: ...le the light is lit will cause the keyset to return to handset mode and the light will go out HOT KEYPAD On the iDCS your keyset s keypad can be made live or hot so that it is not nec essary to lift t...

Page 191: ...ecall from 204 Call for 501 message from 204 and FWD ALL to 204 keep you in 45 44 DISPLAY FEATURES INTERACTIVE DISPLAY KEYS The three keys below the display are substitutes for dedicated feature keys...

Page 192: ...S 7 DIAL 8 T U V 8 47 formed of what is happening and where you are In some conditions you are prompted to take an action and in other cases you receive directory information DISPLAY NUMBER DIALED Dis...

Page 193: ...e same dial pad key as the previous character press UP to move the cursor one space to the right To cancel an individual alarm and reminder message Press TRSF and then dial 112 Dial alarm number 1 2 o...

Page 194: ...t message while continuing to talk and listen to your outside party The other station can view this message and take the appropriate action or respond back with another text message You must be permit...

Page 195: ...options or 1 for ANI options or 2 for CLI options Dial 0 for if you do not wish to view CID information 1 to view the NUMBER first or 2 to view the NAME first Press TRSF to store your selection 53 WH...

Page 196: ...press one button to dial the person back The system must be using LCR to dial the stored number To access the CID information stored in your REVIEW list 55 VIEWING THE NEXT CALLER ID CALL In the event...

Page 197: ...eys or feature keys As a DSS BLF the size of the 64 button module allows for greater call status and faster call processing The 64 button module does not support executive off hook voice announce OHVA...

Page 198: ...stening to your Message 4 Access Manager See Access Manager 5 Personal Greetings See Personal Greetings 6 Mailbox Administration See Mailbox Administration Personal Services See Personal Services Retu...

Page 199: ...Assign and or Edit Primary Greeting 1 Assign and or Edit Busy Greeting 2 Assign and or Edit Blocking Greeting 3 Assign and or Edit Night Greeting 4 Assign and or Edit Screened Greeting 5 Edit Only Pe...

Page 200: ...AL GREETINGS 6 MAILBOX ADMINISTRATION 8 PAUSE RESUME 0 PLAY MENU OPTIONS EXIT TO AUTO ATTENDANT PERSONAL SERVICES 1 or 3 LISTENING TO OLD OR NEW MESSAGES 1 Play replay the message you just heard 11 Pl...

Page 201: ...a Enter the recipient s mailbox number or if this is not known enter to use the system directory b Record your message at the tone After recording the message you will hear the Send Menu with the fol...

Page 202: ...e Find Me feature only use the first five 7 Night Intercept This feature is dependent on your weekly availability schedule which is entered in Personal Services 3 if allowed by the Administrator When...

Page 203: ...after you pick up the telephone and answer you will be instructed that there is a message and to enter your password Simply enter your password and you will now be logged in 69 68 Example Hi this is...

Page 204: ...ces Menu press 6 for Mailbox Administration Press 1 for Message Alert There are 4 options available to you Press 1 to toggle message alert on and off Press 2 to set the schedule when you would like to...

Page 205: ...TRATION SETTINGS This menu allows you to make changes to basic setup settings that are rarely changed Use these when you initially set up your personal Subscriber settings You probably will not need t...

Page 206: ...connection between the caller and your voice mail box At this time you will only be monitoring the call you can not talk to the other party until you answer You may pick up the call at any time or ign...

Page 207: ..._______________ _________________________ 23 _________________________ _________________________ 24 _________________________ _________________________ 77 SHORTCUTS Calling Calling a station that is b...

Page 208: ..._______________________ 36 _________________________ _________________________ 37 _________________________ _________________________ 38 _________________________ _________________________ 39 ________...

Page 209: ...Your Calls 10 12 Call Pickup 12 STANDARD TELEPHONE USER GUIDE September 2005 Samsung Telecommunications America reserves the right without prior notice to revise information in this guide for any rea...

Page 210: ...sed on the factory default settings for the feature access codes Sometimes due to programming requirements these codes may be changed If you find that a feature code does not work as described in this...

Page 211: ...nd the OfficeServ 7200 systems with dial tone This is also referred to as internal or intercom dial tone To get an outside line from the tele phone company dial an access code usually the digit 9 To c...

Page 212: ...ammed to require an authorization code before making a call Dial 4 and a valid code You will hear confirmation tone followed by dial tone Select a C O line If your system is programmed to require an a...

Page 213: ...call Finish the call by replacing the handset BUSY STATION CALLBACK When you call another station and you receive a busy signal Hookflash receive transfer tone dial 44 receive transfer tone and hang...

Page 214: ...transfer to was busy or did not answer TRANSFER RECALL All calls that you have transferred screened unscreened and camped on will automatically recall to your station if they are not answered in a pr...

Page 215: ...camped on to you You will receive camp on tone indicating another call is waiting Hookflash and then dial 11 to put the first call on hold Hang up and the waiting call will ring Lift the handset to an...

Page 216: ...hone number is stored in memory until you save another When you do the new number will be saved and the old number will be erased NOTE Save Number does not apply to intercom calls FORWARD FOLLOW ME Wh...

Page 217: ...n tone make the announcement MEET ME PAGE ANSWER Make a page by dialing 54 plus any zone and instruct the paged person to dial 56 After completing the page hookflash and remain off hook until the page...

Page 218: ...E key on key sets will flash and standard telephones will receive special dial tone and light their message lamp if their phone is equipped with one and they are on a 16DSL card Hookflash and dial 43...

Page 219: ...WERING THE DOOR PHONE When your station is programmed to receive calls from the door phone You will receive three short rings repeatedly Lift the handset and you will be connected to the door phone If...

Page 220: ...__________________ _________________________ 18 _________________________ _________________________ 19 _________________________ _________________________ 20 _________________________ ________________...

Page 221: ..._ _________________________ 36 _________________________ _________________________ 37 _________________________ _________________________ 38 _________________________ _________________________ 39 ____...

Page 222: ...evise information in this guide for any reason Samsung Telecommunications America also reserves the right without prior notice to make changes in design or components of equipment as engineering and m...

Page 223: ...ppointment Reminder with Message 25 26 Managing Key Assignments 27 28 Programming Account Codes 29 Station Timers 30 31 Adding Names to the Translation Table 31 32 Holiday 33 Customer Set Relocation 3...

Page 224: ...Several of the features listed in this book are specific to the system operator or attendant position You can have more than one operator or set your system up to be used without an operator The desig...

Page 225: ...rent station and or station groups Examples of why different ring plans are required can include normal day operation night operation using different oper ators during different lunch shifts and Satur...

Page 226: ...one and dial another number Press and hang up when finished 5 4 When the second or third option is selected the barger will take priority over the line This means unless you barger hang up first the s...

Page 227: ...s Tie line calls can be put on hold transferred and conferenced in the same manner as are other outside calls 7 6 NOTE Outgoing DISA calls are controlled by the dialing class of the station identi fie...

Page 228: ...g but were not answered and were accompanied with valid CID information Calls with CID information consist ing of OUT OF AREA PAYPHONE or PRIVATE will not be stored in the list The aban doned calls li...

Page 229: ...cannot be used Enter the station number to be investigated You can now press BARGE to barge in on the conversation OR You can press NND to view more information about the call OR You can press DROP t...

Page 230: ...OTE You must begin programming within 30 seconds Once you are in program ming any delay of more than 30 seconds between key strokes will cause the sys tem to automatically close programming CUSTOMER L...

Page 231: ...YY Year Enter the last two digits of the year HH Hours Use the 24 hour clock and enter a number in the range of 00 24 MM Minutes Enter a number in the range of 00 59 Failure to enter the time using th...

Page 232: ...ecial characters space _ and 14 13 2 Dial the station number OR use the 205 PASSCODE UP and DOWN keys to scroll through PASSCODE 4444 the keyset numbers and press the right soft key to move the cursor...

Page 233: ...ay assign a name of 11 characters long PROGRAM KEYS UP DOWN Used to scroll and move cursor KEYPAD Used to enter characters HOLD Press to clear entry Open customer programming and follow the instructio...

Page 234: ...Save data and advance to next program A Does not have a function B Inserts a FLASH C Inserts a PAUSE D Changes the dialing type from pulse to tone E Hides and displays digits F Changes display to spe...

Page 235: ...rogram System Speed Dial Numbers step 4 4 Press the right soft key to return to step 2 above OR press TRSF to store and exit programming OR press SPK to store and advance to the next program iDCS KEYS...

Page 236: ...a PAUSE D Changes the dialing type from pulse to tone E Hides and displays digits F Changes display to speed dial name entry DCS KEYSETS A B C D E F 12 BUTTON KEYSET PROGRAMMABLE KEYS LAYOUT A B C D...

Page 237: ...new SPDBLK NOT EXIST station may be selected 4 Dial the speed dial location e g 05 OR 205 SPEED NAME use UP or DOWN to scroll through the 01 _ location numbers and use the right soft key to move the...

Page 238: ...ALM REM 1 Display shows HHMM NOTSET 2 Dial the station number e g 205 OR 205 ALM REM 1 press UP or DOWN to select the station HHMM NOTSET and press the right soft key to move the OR cursor OR press AN...

Page 239: ...up 501 519 for the iDCS 100 R2 501 529 for the iDCS 500 R2 M 501 549 for the iDCS 500 R2 L 501 529 for the OfficeServ 7200 SG Station Group 501 519 for the iDCS 100 R2 501 539 for the iDCS 500 R2 M 50...

Page 240: ...tion The default is 15 seconds and the range is 000 to 250 seconds Make sure that this timer is not set to a greater value than the trans fer recall timer or transferred calls will not forward DTMF DU...

Page 241: ...ries in the iDCS 500 Release 2 L system or 500 entries in the iDCS 100 Release 2 system with each entry comprised of a ten digit telephone number and a 16 digit name See Program Station Names Open cus...

Page 242: ...EXT 2 Enter first station number e g 202 SET RELOCATION Press RIGHT soft key to move cursor EXT 202 EXT _ 3 Enter second station number e g 210 SET RELOCATION Press RIGHT soft key to enter data EXT 2...

Page 243: ...O NO NO NO NO NO NO NO NO NO NO NO NO YES ITP 5012L NO NO NO NO NO NO NO NO NO NO NO NO NO YES NO DCS 28B with iDCS 14 AOM NO NO NO NO NO NO NO NO NO NO NO NO YES NO NO iDCS 28B NO NO NO NO NO NO YES...

Page 244: ...in this guide for any reason SamsungTelecommunications America Inc also reserves the right without prior notice to makechangesindesignorcomponentsofequipmentasengineeringandmanufacturingmaywarrant Sam...

Page 245: ...umber 5 Entering room names from your keyset 7 Checking a guest out of a room using the Check Out key 9 Checking a guest out of a room using the Hotel key 10 DEPOSITPOSTING 11 Adding credit to a room...

Page 246: ...rt 31 Viewing and Changing the Status of the Room 32 Using the Console to View Room Status 33 Maid Service 34 WAKEUPCALLS 35 Wake up activity report 35 Setting a wake up call 36 Setting a wake up call...

Page 247: ...om charges without checking the guest out for reference purposes NOTE Systems utilizing multiple phones in guest meeting rooms must check in out each extension for proper billing The system does not c...

Page 248: ...N A GUEST WHEN YOU DON T KNOW AN AVAILABLE ROOM NUMBER ACTION DISPLAY 1 Press HOTEL key Room Check Phone Stat Out Bill 2 Press STAT soft key Enter Room XXXX AVAIL RPT OCCUP 3 Press AVAIL soft key Smok...

Page 249: ...S FROM YOUR KEYSET Digital Keysets Only Youcanassignan11characternametoyourdigitalphone Thisallowsyoutocallthe guests by using the directory dial feature You can enter a guest s name during the check...

Page 250: ...SSkey Check Out Room YES HOLD PRINT 2 Press YES to check the guest out andprintaroombill 3 Press HOLD to hold the room for late check out 4 Press PRINT to print a copy of the roombillwithoutcheckingth...

Page 251: ...e system 10 DEPOSITPOSTING The CREDIT feature allows an administrator display keyset to apply a deposit to a room bill This deposit can beused tooffsetchargesalreadyincurredortoprepayfor either of the...

Page 252: ...er Room the room number either manually on NUMBER XXXX thekeypadorbypressingthe associatedDSSkey 2 Enter the Staff ID CODE Enter Staff Code XXXX 3 Select PHONE soft key Add credit to ROOM PHONE 4 Ente...

Page 253: ...stRoom LifthandsetandreceiveDialTone Dial 401 on the Keypad DND Activate Code ReceiveConfirmationToneandhangup 14 CancelingExecutiveDND ACTION DISPLAY 1 Press SET DND key Enter Extension Number 2 Ente...

Page 254: ...TEM TO A ROOM FROM AN ADMINISTRATOR KEYSET ACTION DISPLAY 1 Press the BILL key and then Service Charge select ADD ADD DELETE 2 Enter the room number the item Enter Room is to be billed to either manua...

Page 255: ...the guest room number either Enter Room manuallyonthekeypadorbypressing Number XXXX theassociatedDSSkey 3 Enter the Staff ID CODE Enter Staff Code XXXX 4 Enter the Item Code Enter Item Code XX 5 Enter...

Page 256: ...urkeysetmusthavea REMOTEBILLING RB key to implement this feature When a guest wishes to place an outside telephone call from a restricted telephone such as a lobby or house phone they must first place...

Page 257: ...nually set Night Service Two of these methods require administrator or business keysets with programmed NIGHT keys The third is the single line telephone operation ThefirstmethodutilizesasingleNIGHT R...

Page 258: ...1 for DAY OPERATION Dial 2 for NIGHT OPERATION Dial 3 for WEEKEND OPERATION Receive confirmation tone Hangup Passcode and feature access codes are provided by your service company 24 NON DISPLAY KEYS...

Page 259: ...DREPORTS PHONE BILL PRINTOUT ThePhoneBilloptionallowsanadministratordisplaykeysettoprintoutthephonebill for a specific room Iftheguestwishestopayforphonecallsseperatelyfromtheroombill thephonebill can...

Page 260: ...rrent charges from the room bill PRINTING A GUEST OR MEETING ROOM BILL ACTION DISPLAY 1 Press the CHECK OUT key Enter Room NUMBER 2 Entertheroomnumber eithermanually Check Out Room on the keypad or by...

Page 261: ...othOccupiedandNeedsCleaningdisplays Scroll Key Scroll Key 31 PRINTING A ROOM STATUS REPORT Anadministratordisplaykeysetcanrequestaprintouttoviewthestatusofguestand meetingrooms Therearefivedifferentro...

Page 262: ...dicates that the room is being held and re quires cleaning sent to PMS HOLD AND NEEDS MAINTENANCE Indicates that the room is being held and requirescleaning senttoPMS USING THE CONSOLE TO VIEW ROOM ST...

Page 263: ...the HOTEL feature access code ______________ 3 Dial your staff ID code 4 Dial the associated activity code from the above list 5 Receiveconfirmationtoneandhangup TEAR HERE 34 35 WAKE UP CALLS Wake up...

Page 264: ...T key and this will return you to idle NOTE Wakeupcallsusethesystemclockasareference sothesystemclockmustbe setcorrectly SETTING A WAKE UP CALL FROM A GUEST ROOM Lift handset and receive dial tone Dia...

Page 265: ...bypressing NUMBER XXXX theassociatedDSSkey 3 The display will confirm the room Room XXXX Wakeup numbertoyou PRINT EXIT 4 If the PRINT key is pressed a report of all wake up activity for the selected g...

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