OfficeServ 7030 System Description
© SAMSUNG Electronics Co., Ltd.
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A subscriber can assign (plug in) any greeting to any Call Coverage Condition. However,
when a subscriber first logs on to the OfficeServ 7030 Voice Mail, personal greetings
numbered 1, 2, 3, 4, and 5, are assigned to their respective Call Coverage Conditions (No
Answer, Busy, Fwd All/DND, Night and Call Screening). The remaining four personal
greetings, labeled 6 through 9 are normally used as alternatives to the greetings assigned to
these conditions.
Night Intercept
This feature is used in conjunction with the subscriber’s availability schedule.
When enabled and the Subscriber is scheduled as unavailable, callers are NOT transferred
to the subscriber’s extension. Instead, the OfficeServ 7030 Voice Mail immediately plays
the subscriber’s Night Greeting if recorded.
Night Personal Greeting
This greeting plays to the caller anytime the subscriber is scheduled as unavailable based
on the availability schedule. If the subscriber is scheduled unavailable the caller will here
the Night Greeting during a No-Answer Call condition or if Night Intercept is enabled.
Park and Overhead Page
For those users who are frequently away from their desk, the OfficeServ 7030 Voice Mail
provides Park and Page capability. When a subscriber does not answer a call, the
subscriber’s personal greeting can contain an option to be paged. When the caller elects to
have the subscriber paged, the OfficeServ 7030 Voice Mail parks the call and plays a
prompt through the overhead paging facility that contains the subscriber’s name and a
pickup code. The OfficeServ 7030 Voice Mail waits a programmable period of time for the
subscriber to pick-up the call. When the call is not picked up, the OfficeServ 7030 Voice
Mail notifies the caller that the page was not answered and plays the subscriber’s Primary
or No-Answer greeting.
Personal Customized Options
Each subscriber may have different personal options played to the caller. For example, the
caller may wait while the subscriber is paged or the caller may hold until the subscriber is
available to take the call. These options must be enabled by the system administrator.
Retrieve Public Caller From Hold
When a subscriber logs on they are notified if a caller is holding, and the OfficeServ 7030
Voice Mail offers to transfer the caller to the subscriber’s designated location. If the caller
is identified OfficeServ 7030 Voice Mail will speak the caller’s name. When the subscriber
elects to speak with the caller, he simply presses 1 and hangs up. If the subscriber elects not
to speak with the caller, OfficeServ 7030 Voice Mail immediately plays the subscriber’s
mailbox greeting.
