CHAPTER 4. Functions of OfficeServ 7030
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Multiple Mailbox Support
The OfficeServ 7030 Voice Mail can, in principle, support up to 1000 mailboxes, although
obviously having only the 4 port hardware places practical limits on the system according
to the individual system traffic, and type of application.
Operating Mode-Oriented Call Processing
The OfficeServ 7030 Voice Mail can be configured to automatically change between up to
99 different customer operating modes, based upon the time of day, day of week,
or specific calendar date. During an operating mode, every aspect of the call automation
application, including port utilization, caller scripts, routing solutions, and call coverage
options can be customized to meet the organization’s operating requirements.
OfficeServ 7030 Voice Mail Schedule Table automatically changes to the correct mode
without human involvement.
Operating Mode Override
Under exceptional circumstances, such as adverse weather conditions or other
organizational emergencies when the office may be inaccessible, the administrator can
override the Schedule Table. The administrator calls the OfficeServ 7030 Voice Mail,
enters the administrative password, and selects a new operating mode for any or all ports.
The new operating mode can be programmed for the circumstances, or the administrator
can simply record a new company greeting which explains the circumstances to callers.
Recordable System Prompts
Although the OfficeServ 7030 Voice Mail contains all the spoken prompts to provide an
operational system, some people may want to add or record some additional prompts.
This can easily be done using the built in voice studio. Any prompt in the system can be
recorded.
Schedule Table
The schedule table automatically controls system mode by individual ports, time of day,
day of week and calendar date without human intervention. It is capable of scheduling
ninety-nine mode changes per day for 366 consecutive days. The administrator can
manually override the schedule table at any time from a touchtone telephone, or from the
web management. For Holidays and Calendar of Events, the Schedule Table can be used to
schedule holiday and special event caller prompts to better inform and serve callers.
Synchronized Clock
The OfficeServ 7030 Voice Mail clock is responsible for providing each message with a
date and time stamp. This clock is always synchronized with the phone system, as is
changing between day and night modes.
