Samsung NQ5B6793AA Series, User Manual

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42 English
Tr
ouble
shoo
ting
Troubleshooting
You may encounter a problem using the oven. In that case, first check the table
below and try the suggestions. If a problem persists, or if any information code
keeps appearing on the display, contact a local Samsung service centre.
Checkpoints
If you encounter a problem with the oven, first check the table below and try the
suggestions.
Problem Cause Action
General
The buttons cannot be
pressed properly. Foreign matter may
be caught between the
buttons. Remove the foreign
matter and try again.
For touch models:
Moisture is on the
exterior. Wipe the moisture from
the exterior.
Child lock is activated. Deactivate Child lock.
The time is not displayed. Power is not supplied. Make sure power is
supplied.
The display option is off. Turn the display option
on. It is normal for
the current time to
disappear a few minutes
after the display option
has been turned on.
Problem Cause Action
The oven does not work. Power is not supplied. Make sure power is
supplied.
The door is open. Close the door and try
again.
The door open safety
mechanisms are covered
in foreign matter. Remove the foreign
matter and try again.
The oven stops while in
operation. The user has opened the
door to turn food over. After turning the food
over, select Continue,
and then press the Dial
Knob.
The power turns off
during operation. The oven has been
cooking for an extended
period of time. After cooking for an
extended period of time,
let the oven cool.
The cooling fan is not
working. Listen for the sound of
the cooling fan.
Trying to operate the
oven without food
inside. Put food in the oven.
There is not sufficient
ventilation space for the
oven. There are intake/exhaust
outlets on the front and
rear of the oven for
ventilation.
Keep the gaps
specified in the product
installation guide.
Several power plugs are
being used in the same
socket. Designate only one
socket to be used for the
oven.