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Samsung MultiXpress K4 Series, Service Manual

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Samsung MultiXpress K4 Series Service Manual Download Page 262

4. Troubleshooting

4.5.3.3. Software Version

•

Information > Software Version

This menu displays all the version of the software installed in the system in detail.

4.5.3.4. Service Hours

•

Information > Service Hours

This menu displays two items, “Power on Hours”, “Power Save Hours”.

-

Power on Hours : It indicates the hours of system power on since the first booting of the system.

-

Power Save Hours : It indicates the hours of system power save since the first booting of the system.

4.5.3.5. Fault Log

•

Information > Fault Log

This menu displays faults occurred while the system was operating.

Pressing clear button will clear all the save fault log of the system.

4.5.3.6. Print Reports

•

Information > Print Reports

This menu displays reports which that can be printed from the system. The following reports will be available to print.

-

Supplies Information

-

Usage Counter

-

Error Information

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Fax Protocol Dump (Line 1)

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Fax Protocol Dump (Line 2)

-

Fax Diagnostics (Line 1)

-

Fax Diagnostics (Line 2)

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Job Duty

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Auto Toning History

-

Maintenance

-

Toner Event

Auto Toning History

•

Information > Print Reports > Auto Toning History

NOTE

TRC means “Tone Reproduction Curve”.

This report shows history of execution of TRC control. TRC control preserves color consistency against changes in supplies
resulting from long-time use and environmental change. The purpose of the history report is to check if TRC control
works normally.

4-27

Copyright© 1995-2017 SAMSUNG. All rights reserved.

Summary of Contents for MultiXpress K4 Series

Page 1: ...50RX Ver 1 32 SERVICEMANUAL A3 Mono Copier Contents 1 Precautions 2 Product Specifications and Description 3 Disassembly and Reassembly 4 Troubleshooting 5 Connection Diagram 6 Reference Information Refer to the service manual in the GSPN see the rear cover for more information ...

Page 2: ...py specification 2 8 2 2 5 Fax specification 2 9 2 2 6 Paper Handling specification 2 11 2 2 7 Software and Solution specification 2 12 2 2 8 Supplies 2 14 2 2 9 Maintenance Parts 2 15 2 2 10 Option 2 16 2 3 Machine External View 2 20 2 4 Feeding System 2 24 2 4 1 Feeding System Overview 2 24 2 4 2 Main Components and functions 2 25 2 4 3 Cassette 2 29 2 4 4 Pick Up Unit 2 30 2 4 5 Registration Un...

Page 3: ...2 10 2 Electrical parts location 2 63 2 10 3 DSDF Drive System 2 65 2 10 3 1 DSDF Original Pick Up Assembly 2 66 2 10 3 2 DSDF Original Regi Drive 2 67 2 10 3 3 Original Scanning and Feed Out Drive 2 68 2 11 Reverse Automatic Document Feeder RADF for K4250 2 69 2 11 1 RADF overview 2 69 2 11 2 Electrical parts location 2 70 2 11 3 RADF Drive System 2 71 2 11 3 1 RADF Original Pick Up Assembly 2 72...

Page 4: ...e scan glass 3 3 3 2 1 2 Cleaning the DSDF white bar_CIS 3 4 3 2 1 3 Cleaning the paper dust stick 3 5 3 2 2 Replacing the maintenance part 3 7 3 2 2 1 Drum Unit 3 7 3 2 2 2 Development Deve Unit 3 9 3 2 2 3 Fuser Unit 3 13 3 2 2 4 Transfer roller 3 14 3 2 2 5 Pick Up_Reverse_Forward Roller 3 14 3 2 2 6 MP Pick Up_Reverse_Forward roller 3 15 3 2 2 7 DSDF Pick up roller Assy 3 16 3 2 2 8 DSDF rever...

Page 5: ...5 DSDF Unit 3 44 3 3 25 1 DSDF board 3 46 3 3 25 2 DSDF main motor 3 47 3 3 25 3 DSDF paper length sensor 3 48 3 3 26 RADF Unit 3 50 3 3 26 1 RADF Board 3 51 3 3 26 2 RADF Stacker 3 52 3 3 27 Scanner Unit Platen Unit 3 53 3 3 27 1 Scan Glass 3 55 3 3 27 2 LED Lamp Module 3 57 3 3 27 3 Scanner Imaging Unit 3 58 3 3 27 4 Scan Joint Board 3 59 3 3 27 5 APS Sensor 3 60 3 3 28 Side Cover Open Switch 3 ...

Page 6: ...er Lower Limit Switch 3 96 3 3 34 16 Stack Beam Sensor 3 97 3 3 34 17 Stack Position Sensor 3 98 3 3 34 18 Paper Holding Lever Solenoid 3 100 3 3 34 19 Paper Support Motor 3 102 3 3 34 20 Paper Support Home Sensor 3 103 3 3 34 21 Ejector Motor Assy 3 105 3 3 34 22 Main Paddle Motor 3 108 3 3 34 23 Main Paddle Home Sensor 3 109 3 3 34 24 Main Paddle 3 110 3 3 34 25 Ejector Assy 3 111 3 3 34 26 Punc...

Page 7: ...5 4 Maintenance Counts 4 29 4 5 4 1 Fault Count 4 29 4 5 4 2 Jam Count 4 29 4 5 4 3 Part Replacement Count 4 30 4 5 5 Diagnostics 4 31 4 5 5 1 Engine Diagnostics 4 31 4 5 5 2 Fax Diagnostics 4 36 4 5 5 3 Scanner Diagnostics 4 41 4 5 5 4 Adjustment 4 45 4 5 5 5 Image Management 4 52 4 5 5 6 Print Test Patterns 4 53 4 5 6 Service Functions 4 54 4 5 6 1 Main Memory Clear 4 54 4 5 6 2 Hard Disk Mainte...

Page 8: ...ransfer roller error 4 92 4 6 12 H1 xxxx Optional tray error 4 94 4 6 13 H2 xxxx Inner Finisher error 4 107 4 6 14 Mx xxxx Jam error 4 140 4 6 15 Mx xxxx Tray not install_Paper empty_Outbin full 4 152 4 6 16 Sx xxxx System error 4 161 4 6 17 U1 xxxx Fuser error 4 173 4 6 18 U2 xxxx LSU error 4 184 4 6 19 U3 xxxx Document Feeder error_DSDF 4 187 4 7 Image quality problems and solutions 4 193 4 7 1 ...

Page 9: ...ormation 4 252 4 10 2 SPDS Menu Introduction 4 253 4 10 2 1 Error Mode 4 253 4 10 2 2 Diagnosis Mode 4 258 4 10 2 3 Test Mode 4 259 4 10 2 4 Information Mode 4 260 4 10 2 5 Service Mode 4 262 4 10 3 Corrective Upload 4 267 4 10 4 Exceptions 4 268 5 Connection Diagram 5 1 5 1 Connection Diagram FUSER_EXIT 5 2 5 2 Connection Diagram PICK UP_PH DRIVE_SIDE 5 3 5 3 Connection Diagram LSU_HVPS 5 4 5 4 C...

Page 10: ...Contents 6 4 Document Revision List 6 10 ix Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 11: ...rements of DHHS 21 CFR chapter 1 Subchapter J for Class I 1 laser products and elsewhere is certified as a Class I laser product conforming to the requirements of IEC EN 60825 1 2014 Class I laser products are not considered to be hazardous The laser system and printer are designed so there is never any human access to laser radiation above a Class I level during normal operation user maintenance ...

Page 12: ...product this can cause electric shock Do not allow paper clips pins or other foreign objects to fall into the product these could cause a short circuit leading to an electric shock or fire hazard 5 Never touch the plugs on either end of the power cable with wet hands this can cause electric shock When servicing the product remove the power plug from the wall socket 6 Use caution when inserting or ...

Page 13: ...ition the machine near a humidifier or in front of an air conditioner Moisture and dust built up inside the machine can lead to overheating and cause a fire or cause parts to rust 11 Do not position the product in direct sunlight This will cause the temperature inside the product to rise possibly leading to the product failing to work properly and in extreme conditions could lead to a fire 12 Do n...

Page 14: ...ns 1 Replace parts carefully and always use Samsung parts Take care to note the exact location of parts and also cable routing before dismantling any part of the machine Ensure all parts and cables are replaced correctly Please carry out the following procedures before dismantling the product or replacing any parts 2 Ensure that power is disconnected before servicing or replacing any electrical pa...

Page 15: ...n get harm 3 When you move the printer use safe lifting and handling techniques This printer is heavy Use the lifting handles located on each side of the machine Back injury could be caused if you do not lift carefully 4 Ensure the printer is installed safely Ensure the printer is installed on a level surface capable of supporting its weight Failure to do so could cause the printer to tip or fall ...

Page 16: ...n the vicinity of the assembly 3 Use only a grounded tip soldering iron to solder or desolder ESDs 4 Use only an anti static solder removal device Some solder removal devices not classified as anti static can generate electrical charges sufficient to damage ESDs 5 Do not use Freon propelled chemicals When sprayed these can generate electrical charges sufficient to damage ESDs 6 Do not remove a rep...

Page 17: ...n A3 K4300LX Up to 30 ppm in A4 Letter Up to 16 ppm in A3 K4250LX RX Up to 25 ppm in A4 Letter Up to 14 ppm in A3 Processor Dual Core 1GHz Memory 4GB 2GB for Android OS Document Feeder DSDF Dual Scan Document Feeder K4350LX K4300LX K4250LX RADF Reverse Automatic Document Feeder K4250RX LCD 10 1 inch Touch Color LCD Copyright 1995 2017 SAMSUNG All rights reserved 2 1 ...

Page 18: ... Host Yes Hi Speed USB 2 0 USB EDI N A Wired LAN Std Ethernet 10 100 1G Base TX Additional Wired LAN Support Opt Wireless LAN Opt IEEE 802 11b g n NFC Active Type NFC Opt IEEE 802 11b g n NFC Active Type Interface Other N A From Ready Less than 25 sec Warmup Time From Sleep Less than 23 sec Ready Less than 250 Wh Normal operation Less than 800 Wh Max Peak Less than 1200 Wh Sleep Less than 1 5 W Po...

Page 19: ...LX Less than 55 dBA Sound Pressure K4250RX Less than 53 dBA Sound Pressure Standby Less than 30 dBA Sound Pressure Acoustic Noise Level Sound Power Pressure Sleep Less than 27 dBA Sound Pressure Dimension W x D x H Set inc ADF hinge depth 566 x 640 x 829 mm 22 3 x 24 x 32 6 Weight Net SET with Supplies K4350LX 68 13 kg 150 2 lb K4300LX 68 13 kg 150 2 lb K4250RX 66 195 kg 145 93 lb Recommended Mont...

Page 20: ...xit Up to 25 ipm in A4 Letter with 2nd Exit Up to 9 ipm in A3 From Ready K4350LX Less than 7 5 sec K4300LX Less than 8 0 sec K4250RX Less than 8 5 sec FPOT From Sleep K4350LX Less than 30 5 sec K4300LX Less than 31 sec K4250RX Less than 31 5 sec Optical 600 x 600 dpi Resolution Enhanced Up to 1 200 x 1 200 dpi with reduced speed Printer Languages PCL5ce PCL6 PostScript3 PDF V1 7 PCL 95 Scalable Fo...

Page 21: ...Mac OS X 10 5 10 9 Network Protocol IP Management DHCP BOOTP AutoIP SetIP Static Discovery Protocol SLP UPnP Bonjour DNS WINS Printing Protocol TCP IP LPR IPP WSD Management Protocol SNMPv1 2 SNMP3 SMTP Talnet Scan Protocol SMTP FTP SMB WSD Security Protocol SMB Kerberos LDAP IPsec EAP Duplex Print Built in Direct Print PRN PDF TIFF JPEG XPS Print Features WSD print Secure print Stored print Bookl...

Page 22: ...300 dpi K4300LX Simplex Up to 80 ipm 300 dpi Duplex Up to 100 ipm 300 dpi K4250RX Simplex Up to 45 ipm 300 dpi Duplex Up to 18 ipm 300 dpi Color Mode Mono Gray Color Compatibility Network TWAIN Network SANE Scan method MMT File Formats PDF Searchable PDF Compact PDF PDF Encryption Digital Signature in PDF PDF A Single Page PDF Multi Page PDF TIFF Single Page TIFF Multi Page TIFF XPS Single Page XP...

Page 23: ...fications and Description Item Specification ADF Max 297 x 437 mm 11 7 x 17 2 Scan Size Platen Max 297 x 437 mm 11 7 x 17 2 Scan Original Types Text Text Photo Photo Copyright 1995 2017 SAMSUNG All rights reserved 2 7 ...

Page 24: ...plex to Duplex Up to 14 14 ipm in A4 Letter FCOT From Ready K4350LX Less than 4 9 sec K4300LX Less than 5 5 sec K4250RX Less than 6 2 sec ADF DSDF RADF Scan 600 x 600 dpi Printing 600 x 600 dpi Resolution Platen Scan 600 x 600 dpi Printing 600 x 600 dpi ADF DSDF RADF 25 400 Platen 25 400 Reduce Enlarge Preset 25 50 A3 A5 61 A3 B5 64 Ledger Letter 70 A3 A4 B4 B5 A4 A5 77 Ledger Legal 78 Legal Lette...

Page 25: ...A Fine N A Resolution Color S Fine N A Compression Method MH MR MMR JBIG Fax Memory Standard Max N A Dual Lines Option Handset N A On hook Dial Yes Search Yes Address Book 1 Touch Dial N A Speed Dial 500 locations TAD I F Yes First Line Tone Pulse Yes Selectable in Tech Mode Pause Yes Auto Redial Yes Last Number Redial Yes Distinctive Ring No Caller ID Yes External Phone Interface Yes First Line F...

Page 26: ...d Description Item Specification Tx Rx Journal Yes Confirmation 2 Types Available With Image TCR Without Image TCR Auto Dial List N A Report List Print out System Data List N A 2 10 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 27: ...aper 177 220 g m Thin Paper 60 69 g m 16 19 lb Duplex Cotton paper 75 90 g m Duplex Colored 75 90 g m Duplex Pre Printed 71 90 g m Duplex Recycled 60 90 g m Duplex Bond Paper 105 120 g m Duplex Letterhead 75 90 g m Duplex Hole Punched Paper 75 90 g m Duplex Thin CardStock 105 163 g m Duplex Thin Glossy 106 163 g m Duplex Standard Cassette Tray Sensing H W Install Detect Yes Paper Empty Low Level D...

Page 28: ...Size 297 x 432 mm 11 7 x 17 Printing size Min Size 98 x 148 mm 3 8 x 5 8 Simplex Top 4 23 1 5 mm Left 4 23 1 5 mm Max Printing Area Duplex Top 4 23 2 mm Left 4 23 2 mm Support Built in Media sizes 148 5 x 210 mm 297 x 432 mm 5 8 x 8 2 11 7 x 17 Media types Plain Thin Bond Hole Punched Pre Printed Recycled Thin CardStock Letterhead Thick Cotton Colored Archive Thin Glossy Heavy weight Duplex Printi...

Page 29: ...stribution SmarThru Workflow 3 0 Security SecuThru Pro 1 0 Solution Mobility SCP 1 0 14 09 Authentication Local Yes Authentication Network Yes SMB Kerberos LDAP IPSec EAP IP Address Filtering Yes IPv4 Filtering IPv6 Filtering MAC Filtering HDD Overwrite Standard Yes HDD Overwrite Max Overwrites 9 Secure Print Yes Encrypted Secure Print Yes Encrypted PDF Mode Encrypted Scanning Yes IP Sec Yes Secur...

Page 30: ...ty MLT D708L Approx 35 000 pages A4 Letter LEF Continuous job Simplex Mode 6 Coverage OPC Drum Unit MLT R708 Approx 200 000 pages A4 Letter LEF 2 pages job Simplex Mode 6 Coverage Waste Toner Container MLT W708 Approx 100 000 pages A4 Letter LEF Continuous job Simplex Mode 6 Coverage NOTE Depending on the print pattern and job mode used the consumable s lifespan may differ 2 14 Copyright 1995 2017...

Page 31: ... 000 pages Pick Up Reverse Forward roller for Tray1 2 3 4 MP Tray JC93 00540A 200 000 pages DSDF Pick Up roller Assy JC97 04587A 200 000 pages K4350LX K4300LX DSDF Reverse roller Assy JC97 04588A 100 000 pages K4350LX K4300LX RADF Pick Up roller Assy JC97 04470A 200 000 pages K4250RX RADF Reverse roller Assy JC97 04471A 100 000 pages K4250RX NOTE Depending on the print patterns and job mode used t...

Page 32: ...502T 550 Sheet Inner Finisher SL FIN501L 3 250 Sheet Stapling Finisher High Volume Finisher SL FIN701H 2 250 sheet Booklet Finisher SL FIN701B Second Exit Unit SL DPX501 Job Separator SL JSP500S Staples Inner Saddle for Booklet SCX STP000 Staples High Volume Regular for Booklet SL STP000 2 16 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 33: ...ireless NFC Kit SL NWE001X Additional LAN Kit SL NWA001N FDI Kit CLX KIT10F Fax Kit CLX FAX160 Dual Fax Kit SL FAX2501 Option Specification Item Specification Model Name SL PFP502D Capacity 520 x 2 Sheets Media Sizes Cassette 3 148 5 x 210 mm 297 x 432 mm 5 8 x 8 2 11 7 x 17 Cassette 4 148 5 x 210 mm 297 x 432 mm 5 8 x 8 2 11 7 x 17 Media types Plain Thin Bond Hole Punched Pre Printed Recycled Thi...

Page 34: ...g Packing 23 5 kg Model Name SL DSK502T Dimension 566 x 610 x 265 mm 22 3 x 24 x 10 4 inch Stand Weight 15 kg 33 07 Ib Model Name SL JSP500S Capacity 125 sheets Dimension W x D x H 464 x 394 7 x 124 5mm 18 3 x 15 5 x 4 9 Job Separator Weight 2 36kg 5 2lb Model Name SL FIN501L Capacity 550 Sheets Main 500 Top 50 80gsm Sensing Paper Jam Tray Sensing Stapler Cover Open Media Sizes Main 148 320 mm x 1...

Page 35: ...x3 0 inch Punch Kit 2 3 hole Weight 1 2kg 2 65lb Model Name SL HPU501F Type 2 4 hole punch Paper weight 256gsm 68 3lb Dimension WxDxH 440 x 105 x 75mm 17 3x4 1x3 0 inch Punch Kit 2 4 hole Weight 1 2kg 2 65lb Model Name CLX WKT001 Dimension WxDxH 153 x 124 x 39 7 mm 6 x 4 9 x 1 6 inch Working Table Weight 82 g 0 18 lb Model Name SL WKT101 Dimension WxDxH 282 x 468 x 99 mm 11 1 x 18 4 x 3 9 inch Wor...

Page 36: ... K4350 K4300 RADF K4250 width guides 3 DSDF K4350 K4300 RADF K4250 input tray 4 DSDF K4350 K4300 RADF K4250 output tray 5 Control panel 6 Multi purpose tray 7 Power switch 8 Power receptacle 9 Standard tray tray 1 10 Standard tray tray 2 11 Front door 12 Paper output tray 2 20 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 37: ...oduct Specifications and Description 2 Front view 2 1 Scanner glass 2 White sheet 3 Multi purpose tray paper width guide 4 Multi purpose tray 5 USB port Copyright 1995 2017 SAMSUNG All rights reserved 2 21 ...

Page 38: ...ription Rear view 1 Output support tray 2 Control board cover 3 USB port 4 USB printer port 5 Network port 6 FDI Optional cover 7 Fax1 Optional port cover 8 Fax2 Optional port cover 2 22 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 39: ...2 Product Specifications and Description Inner view 1 Waste toner container 2 Toner Cartridges 3 Imaging units Copyright 1995 2017 SAMSUNG All rights reserved 2 23 ...

Page 40: ...eeding System Overview The feeding system picks up a paper from the cassette or MP tray and transports it to the machine inside It mainly consists of the pick up unit registration unit transfer roller Assy Exit unit 2 24 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 41: ... 7 Tray 3 pick up reverse forward rollers Option 8 Tray 4 pick up reverse forward rollers Option 9 MP Tray pick up reverse forward rollers 10 Tray 1 feed roller 11 Tray 2 feed roller 12 Tray 3 feed roller Option 13 Tray 4 feed roller Option 14 Sensor registration 15 Roller registration 16 Roller transfer 17 Roller Exit 1st 18 Roller Exit 2nd Option 19 Roller Invert Option 20 Roller Duplex1 21 Roll...

Page 42: ...y one sheet to the feed roller When two sheets of paper or more are transported from the pick up roller the load of the torque limiter of the reverse roller is heavier than the frictional force between the sheets As a result the reverse roller is stopped and the lower paper does not advance any further Feed roller This roller transports the paper sent from the forward reverse roller to the registr...

Page 43: ...etects tray1 upper limit Tray1 paper feed jam detection sensor Detects Feed1 jam Tray2 paper size detection sensor Detects tray2 paper size Tray2 paper empty detection sensor Detects tray2 paper empty Tray2 upper limit detection sensor Detects tray2 upper limit Tray2 paper feed jam detection sensor Detects Feed2 jam Tray3 paper size detection sensor Option Detects tray3 paper size Copyright 1995 2...

Page 44: ... Exit tray1 Exit2 tray path Return path solenoid Changes paper path Duplex Motor Controls duplex driving Duplex jam detection sensor Detects duplex jam Exit tray2 paper full detection sensor Detects paper full on Exit tray2 Exit 2 paper return detection sensor Detects Duplex Return position MPF Paper empty detection sensor Detects MP tray paper empty NOTE If paper is loaded in the MP tray that tra...

Page 45: ...des in each tray Basic Cassette Specification 1 Structure Drawer Type 2 Capacity 520 Sheets 80g paper standard 3 Paper Plain paper A5 A4 A3 B5 B4 Letter 11 17 Ledger Statement Legal 4 Weight plain paper 60 216 g m 5 Plate knock up lift type Lift Motor Up Limit Sensor Copyright 1995 2017 SAMSUNG All rights reserved 2 29 ...

Page 46: ...VER INPUT CST is pushed and pick up roller moves down The forward roller and the reverse roller serve to make sure that a single sheet of paper is moved to the paper path and the paper is moved as far as the registration roller by the work of the feed roller NOTE The Pick Up Unit1 and Pick Up Unit2 can t be swapped over Pick Up Unit1 Pick Up Unit2 2 30 Copyright 1995 2017 SAMSUNG All rights reserv...

Page 47: ...r is driven by the Regi MP motor The Regi clutch is located between the Regi clutch and Regi MP motor and it controls ON OFF of the registration roller in order to match paper and an image on the drum at the predetermined registration point Copyright 1995 2017 SAMSUNG All rights reserved 2 31 ...

Page 48: ...ng Speed 35 ppm K4350 30 ppm K4300 25 ppm K4250 Letter A4 LEF Long Edge Feeding Paper Separation When the MP paper detection A sensor detects paper and the machine gets a MP printing job the MP solenoid B drops the pick up roller C onto the top of the paper stack on the MP tray This machine uses an FRR Feed and Reverse Roller system for feeding paper The friction between the reverse roller D and f...

Page 49: ...mage on the OPC drum are moved to the transfer media by the positive bias applied to the transfer roller 1 OPC drum charge The charge roller gives the drum a negative charge 2 Laser exposure Light produced by a laser diode hits the charged OPC through the lens and mirrors 3 Development The developing roller carries negatively charged toner to the latent image on the drum surface 4 Transfer The tra...

Page 50: ... unit and the Developer unit The diameter of the drum is 30 mm circumference about 94 2 mm The developing gap between a drum and the corresponding magnetic roller cannot be adjusted The ID chip is the sub part of the Drum unit It stores the count information and several data 2 34 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 51: ...um and magnetic roller are driven by one BLDC motor and supplied with power from the coupling The drive shaft is directly inserted to the OPC drum to fix the drum unit This structure provides the stable printing quality Copyright 1995 2017 SAMSUNG All rights reserved 2 35 ...

Page 52: ...is used for controlling the operating range of toner density Developer Circulation Two mixing augers A circulate the developer forward and backward to agitate the developer in order to mix the developer and toner well This occurs at the following times During the process control self checking During toner supply job During development job If the developer unit is stored at temperature above 50 deg...

Page 53: ...2 Product Specifications and Description Copyright 1995 2017 SAMSUNG All rights reserved 2 37 ...

Page 54: ...ixed inside of the heat roller When rotating the heat roller these lamps does not rotate 2 Heat Roller The heat roller is made of the aluminum and gets heat from the halogen lamp and transfer it to toner and paper The thinner heat roller reduces the warm up time and the mode switching time To prevent the heat roller from adhering to the toner its surface applied the PFA coating The gear located th...

Page 55: ...as NC sensor malfunction These thermostats are used to prevent abnormal operation When the thermostat is triggered it must be replaced as well as the other damaged parts in the fuser unit 2 6 2 Fuser unit drive The fuser motor A drives the heat roller C through the gear train The pressure roller B pressurized by the heat roller C is rotated by driving it Copyright 1995 2017 SAMSUNG All rights rese...

Page 56: ...g lamp in the following cases The temperature detected by the NC sensors keeps higher than 240 C for 20 sec The following components are used when thermistor overheat protection fails Two thermostats get into line with the common ground wire of the fusing lamp If one of the thermostat temperatures becomes higher than 195 C it opens and cuts power to the fusing lamp If the other thermostat temperat...

Page 57: ...e surface of the OPC drum For this process LSU has the collimating lens cylindrical lens and F Theta lens on optical path And LSU has the cover glass to protect the glass on the optical path from the contamination The LD PBA interfaces with the machine 1 LD PBA 2 P Mirror Motor 3 F1 Lens 4 F2 Lens 5 Cover Glass Copyright 1995 2017 SAMSUNG All rights reserved 2 41 ...

Page 58: ...ser Scanning Optical path The laser beam moves from the polygon motor A to OPC drum D The F1 lens B and F2 lens C determines the scanning line and the image position This is adjusted at the factory 2 42 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 59: ...oard PD PBA It is located at A point and detects the scanning start point Main Scan Start Detection The beam is detected by the PD PBA at the scanning start point and creates the horizontal sync signal Hsync The following diagram shows the data scanning direction Copyright 1995 2017 SAMSUNG All rights reserved 2 43 ...

Page 60: ...mode Reverse driving at pressure mode 3 OPC DEVE BLDC 1 OPC DEVE driving BLDC 1 Regi MP Feed 1 2 driving 4 Regi MP Feed 1 2 E Clutch 3 Regi MP Feed driving control 5 Pick Up PM STEP 2 Pick Up Roll CST Lift driving Reverse driving at CST Lift driving 6 Toner Supply DC 1 Toner cartridge driving 7 Toner Duct PM STEP 1 Toner transfer in toner cartridge driving Duct 2 44 Copyright 1995 2017 SAMSUNG All...

Page 61: ...2 Product Specifications and Description 2 8 2 Main Drive Unit OPC_DEVE_Regi_MP_Feed 1 Front View 2 Rear View Copyright 1995 2017 SAMSUNG All rights reserved 2 45 ...

Page 62: ...2 Product Specifications and Description 3 Main drive OPC Deve Power Train OPC DEVE BLDC driving 1 2 OPC driving 1 3 4 Mag roller driving 2 46 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 63: ...ive Regi MP Feed 1 2 Power Train Regi MP Feed 1 2 BLDC driving Clutch driving control 1 2 3 4 Clutch Gear Regi Input 1 2 5 6 7 Clutch Gear MP Input 1 2 5 6 8 Clutch Gear Feed1 Input 9 10 Feed2 Input Copyright 1995 2017 SAMSUNG All rights reserved 2 47 ...

Page 64: ...ick Up Drive Power Train Pick Up rotating Pick up input counter rotating Cst Lift input Step Forward rotation Gear 1 Gear 2 Pick up Step Reverse rotation Gear 1 Gear 3 Gear 4 Gear 5 Gear 6 CST Lift 2 48 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 65: ...2 Product Specifications and Description 2 8 4 Duct Drive Power Train Duct PM STEP driving 1 PM Step 2 Gear Gear Duct driving Copyright 1995 2017 SAMSUNG All rights reserved 2 49 ...

Page 66: ...g Exit Step Motor driving Fuser and Fuser relase One way gear are used 1 BLDC Motor counterclockwise rotation ccw 2 cw 3 cw Fuser driving 1 BLDC Motor clockwise rotation cw 4 ccw 5 cw 6 cw Fuser Release driving 7 Step Motor 8 RDCN Exit Exit driving 2 50 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 67: ...ecifications and Description 2 8 6 Toner Supply Drive Power Train Toner Cartridge driving 1 DC Motor 2 Gear M RDCN SUPPLY 3 Gear M SUPPLY Toner Cartridge driving Copyright 1995 2017 SAMSUNG All rights reserved 2 51 ...

Page 68: ...py For scan operation the scanner uses FR carriage and HR carriage that is moved by the wire And it scans the original document on the scan glass or ADF Auto Document Feeding The scanner system consists of 3 modules following below FR Full Rate carriage Illuminates the original and reflects the light at a 90 degree angle HR Half Rate carriage Transfers the reflected light from the FR carriage to t...

Page 69: ...d light from Mirror 1 is send to imaging lens through the Mirror 2 3 3 The light becomes smaller and makes an optical image 4 The optical image is generated to the electrical signal by the CCD sensor To make a stable image the gap between original and lens must be kept For this HR carriage moves at half distance and half speed of FR carriage Copyright 1995 2017 SAMSUNG All rights reserved 2 53 ...

Page 70: ...ensor element extracts the blue color from optical image After extraction each color is changed to electrical analog signal Analog image signal is changed to digital image signal by A D converter and transfers to the processor Image scan of the main scanning direction is performed by CCD sensor CCD sensor consist of approx 7500 pixel Image scan of sub scanning direction is performed by FR carriage...

Page 71: ... To scan the original on scan glass two carriages driven the motor moves at a regular speed The motor drives the timing belt pulley and wire The wire pulley rolls and releases the wire to move carriage The scanner consists of the scan glass FR carriage HR carriage Imaging unit and Driving unit Copyright 1995 2017 SAMSUNG All rights reserved 2 55 ...

Page 72: ...ngineer needs to replace it Light Guide Light guide changes the light from the point type to the line type It is made by the transparent resin and controls the amount of light in scan area uniformly White LED White LED emits the white light The heat sink assembled to the PBA prevents a heat deterioration Reflection holder This reflects the passed light through Light guide 2 Mirror 1 This changes t...

Page 73: ...d light through the imaging lens is focused on CCD The image reduces to fix the CCD sensor size and pixel size CCD 2 CCD PBA The image made by lens is changed to the electrical signal by CCD CCD consists of 3 channel line sensor for color image creation The brightness and darkness of image is settled to the voltage level from CCD The output voltage is changed to the digital signal The digital sign...

Page 74: ...e frame to prevent the distortion 6 Drive motor Scanner drive system uses the step motor to move the carriage It controls the position and constant speed The motor power is transferred to the wire through timing belt and pulley 7 Timing Belt Timing belt has the regular sawtooth and transfers the motor power to the pulley 2 58 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 75: ...he original 11 Cover open sensor 2 This is the reed switch to detect that the ADF unit is closed It uses the magnetic force for ADF close detection 12 ADF glass ADF glass scans the original through ADF unit When the original passes on this FR carriage reads the original If it is contaminated the horizontal black line or white line can be created 13 Shading sheet This makes the scan module detect t...

Page 76: ...2 Product Specifications and Description 2 60 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 77: ...e scan locking screw must be removed If not it causes the scanner failure 1 When installing the machine remove the scan locking screw 2 After removing the screw assemble the screw cap from accessory package 2 When moving When moving the machine tighten the scan locking screw to prevent the damage of the carriage 1 Check if the FR carriage is located to the home position 2 Remove the screw cap 3 Ti...

Page 78: ... an original from the tray and transfers it to the paper path R5 Reverse roller Prevent the multi feeding R6 Regi roller Aligns the leading edge of the paper for registration R7 Scan In roller Feeds an original before simplex scanning R8 Simplex White Bar Supports a stable scanning R9 Scan Out roller Feeds an original before duplex scanning R10 D CIS module Scans a back page of original R11 Exit r...

Page 79: ...2 Product Specifications and Description 2 10 2 Electrical parts location Copyright 1995 2017 SAMSUNG All rights reserved 2 63 ...

Page 80: ...1 0604 001394 ADF PBA S8 HARNESS MP SIZE SENSOR JC39 02087A ADF PBA S9 PHOTO INTERRUPTER SCAN OUT 0604 001381 ADF PBA S10 CONTACT IMAGE SENSOR 0609 001558 MAIN PBA S11 PHOTO INTERRUPTER EXIT 0604 001394 ADF PBA S12 PHOTO INTERRUPTER SCAN IN 0604 001381 ADF PBA S13 PHOTO INTERRUPTER REGI 0604 001394 ADF PBA S14 PHOTO INTERRUPTER FEED OUT 0604 001394 ADF PBA S15 PHOTO INTERRUPTER COVER OPEN 0604 001...

Page 81: ...ch to transfer paper 1 BLDC motor and 1 step motor drive the system for simplex and duplex job BLDC motor is used for picking up original and pick up is controlled by the clutch Step motor is used for the original registration BLDC motor is used for feeding a original Copyright 1995 2017 SAMSUNG All rights reserved 2 65 ...

Page 82: ...k up Drive Assy Pick up Assy and Guide Pick up Assy Operation Procedure 1 Checks a paper detection 2 Checks the original width size 3 Holds the original not to be moved in paper path before pick up driving 4 Starts pick up driving 5 Separates an original by the reverse roller 2 66 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 83: ...rocedure 1 The picked up original is detected by Regi Actuator and the regi sensor is on At this time the regi motor is stopped and the original is aligned 2 After the regi sensor is on regi motor rotates 3 After the transferred original passes the regi actuator the regi sensor is off and the regi motor stops Copyright 1995 2017 SAMSUNG All rights reserved 2 67 ...

Page 84: ...cedure 1 The feed motor transfers the power by the timing belt 2 When original passes the scan in sensor simplex scan starts 3 Simplex white bar functions to prevent the wrinkle and background 4 When original passes the scan out actuator duplex scan starts 5 Duplex white bar functions to prevent the wrinkle and background 6 Original is transferred to exit tray 2 68 Copyright 1995 2017 SAMSUNG All ...

Page 85: ...for registration and then sends the paper to the next feed step R3 RADF forward roller Separates an original from the tray and transfers it to the paper path R4 RADF friction pad Prevent the multi feeding R5 RADF pick up roller Picks up an original from the tray R6 Original document tray Paper input tray R7 Exit tray Paper output tray R8 Exit roller Sends an original to the exit tray and forms the...

Page 86: ...RRUPTER Regi 0604 001393 PBA ADF S5 PHOTO INTERRUPTER Detect 0604 001393 PBA ADF S6 PHOTO INTERRUPTER Exit 0604 001393 PBA ADF S7 PHOTO INTERRUPTER Duplex 0604 001393 PBA ADF S8 PHOTO INTERRUPTER Scan 0604 001381 PBA ADF S9 CLUTCH ELECTRIC Regi JC66 00994B PBA ADF S10 BLDC MOTOR JC31 00156A PBA ADF S11 CLUTCH ELECTRIC Pick Up JC47 00033A PBA ADF S12 PHOTO INTERRUPTER Cover 0604 001393 PBA ADF S13 ...

Page 87: ...m consists of one motor and two clutch to transfer the paper A BLDC motor drives the system for simplex and duplex job The Pick up and Regi clutch control the driving on off The Cam type gear and solenoid is used for duplex reverse Copyright 1995 2017 SAMSUNG All rights reserved 2 71 ...

Page 88: ...the belt The ADF roller is provided with the power while the paper is picked up and transferred to the Registration roller When the pick up drive is stopped and Registration roller is driven the ADF roller become idle The normal process is When the original is setting up the detect sensor is activated and printing job starts the motor and pick up clutch work Then the pick up roller moves down and ...

Page 89: ...ELECTRIC to drive the Registration Roller and transfer the paper to ROLLER FEED The Registration Roller aligns the leading edge of the original When original is placed in the Nip the roller is rotated for alignment The CLUTHC ELETRIC repeats on off to align each paper Copyright 1995 2017 SAMSUNG All rights reserved 2 73 ...

Page 90: ...ted to Motor The ROLLER FEED and ROLLER M IDLE SCF make the feeding force by using a spring pressure method The Motor transfers the paper through interlocking the Roller Feed in and the Roller Feed out At scan the Motor is driven continually to maintain stable paper transfer 2 74 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 91: ...red to the exit At duplex mode counter rotation occurs To keep the pressure of the Exit Roller the ROLLER EXIT_IDLE is pressurized by spring At duplex mode when it is rotated inversely it make the space between rollers to protect the jam The space between rollers is adjusted by LINK EXIT_IDLE and SHAFT EXIT_IDLE Copyright 1995 2017 SAMSUNG All rights reserved 2 75 ...

Page 92: ...nly duplex mode At Duplex Mode when the motor rotates inversely the solenoid is on and the GEAR CAM OUTER and GEAR EXIT are driven When the GEAR EXIT rotates the solenoid drives the GEAR CAM and it makes the space between the Roller Exit and Idle Roller 2 76 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 93: ...map data It controls all modules required to print that is LSU HVPS FAN Fuser etc The main controller communicates with the drive system and other devices through UART Universal Asynchronous Receiver Transmitter It communicates with the toner cartridge and drum developer unit through I2C to check their life The main controller adopted Dure Core CPU 1GHZ DDR3 2GB memory Flash NAND 128MB 320GB SATA ...

Page 94: ... to safely shut down the system power The ADF Controller controls some mechanisms required to scan by feeder continuously and communicates with the main controller to synchronize the scanning timing The HVPS board generates high voltage channels and controls it The FDB board controls the fuser lamp On Off The SMPS board generates the 5V 24V for system power 2 78 Copyright 1995 2017 SAMSUNG All rig...

Page 95: ...2 Product Specifications and Description Circuit Board Locations The following diagrams show the locations of the printer circuit boards Copyright 1995 2017 SAMSUNG All rights reserved 2 79 ...

Page 96: ...ol can Video UI FAX signal interface connection motor driving IC Engine signal interface connection power interface The main processor Dual Core 1GHz CPU controls video engine UI display and communicates the various devices The HDD is connected to the main controller by SATA cable and to the other device ADF DCF Finisher Modem by UART 1 Main Controller Diagram 2 80 Copyright 1995 2017 SAMSUNG All ...

Page 97: ... N W RJ45 10 USB HOST 1 2 11 USB DEVICE 12 HVPS_MONO 13 LSU MONO 14 FDB I F 15 POWER I F 16 FRONT_MONO 17 SIDE COVER 18 PICKUP 19 PH DRIVER 20 TONER I F MONO 21 FUSER 22 SCAN I F 23 2nd GIGA NPC 24 MSOK I F 25 MODEM JOINT 26 DCF I F 27 FINISHER Information Part Code JC92 02746A NOTE This main board is for all models of the K4350 K4300 K4250 series Part Name PBA MAIN Copyright 1995 2017 SAMSUNG All...

Page 98: ... a main board needs to be exchanged the MSOK PBA should be re installed to the new main board to retain the system information Information Part Code JC92 02431A Part Name PBA MSOK 4 FAX JOINT PBA The FAX JOINT PBA is used for interfacing between the main board and modem PBA It uses UART for interface Information Part Code JC92 02743A for Dual Fax JC92 02743B for Single Fax Part Name PBA FAX JOINT ...

Page 99: ...led by the main board 1 1st modem Information Part Code JC92 02558A PBA name PBA FAX CARD Connection 1 FAX JOINT I F connector 2 TEL Line I F connector 3 External Phone I F connector 2 2nd Modem Information Part Code JC92 02559A PBA name PBA FAX CARD Connection 1 FAX JOINT I F connector 2 TEL Line I F connector Copyright 1995 2017 SAMSUNG All rights reserved 2 83 ...

Page 100: ... interfaces to the main board Information Part Code JC92 02068A PBA name PBA SUB FDI Connection 1 Connector to Main controller 7 Dual Network board Optional The Dual Network board as a option is used to make Dual Network environment It provides 2nd Network Port Information Part Code JC92 02741A PBA name PBA NPC Connection 1 GIGA N W RJ45 2 Main PBA I F connector 2 84 Copyright 1995 2017 SAMSUNG Al...

Page 101: ...ireless module It interfaces through USB communication Information Part Code JC92 02721A PBA Name PBA OPE HUB Connection 1 MAIN Board I F Connector 2 OPE Unit I F Connector 3 Power Input Connector 4 OPE Unit Power 5 Speaker 6 External USB Host Slot 7 External USB Host Slot 8 WLAN NFC Copyright 1995 2017 SAMSUNG All rights reserved 2 85 ...

Page 102: ...for over current and overload Specification General Input Output Voltage 1 AC 110V 90V 135V 2 AC 220V 180V 270V 3 Input Current 13 7A 110V 6 8A 220V 4 Output Power 1500W DC 5V 55W DC 5VS 30W DC 24V 432W Information 110V 220V Part Code JC44 00093D JC44 00100D Part Name SMPS Type 5 V1 SMPS Type 5 V2 Connection 1 INPUT_AC 2 OUTPUT_24V1 2 3 4 5 6 to Main PBA 3 SMPS Enable 4 OUTPUT_5V1 2 3 4 S1 S2 to M...

Page 103: ...Description 1 GND 2 24VOn_Off 3 GND AC Input DC Output Connector CN3 PIN Assign PIN Name Description 1 24V1 Power 2 GND 24V Ground 3 24V2 Power 4 GND 24V Ground 5 24V3 Power 6 GND 24V Ground 7 24V4 Power 8 GND 24V Ground DC Output Connector CN4 PIN Assign PIN Name Description 1 5V1 Power 2 GND 5V Ground 3 5V2 Power 4 GND 5V Ground Copyright 1995 2017 SAMSUNG All rights reserved 2 87 ...

Page 104: ...s board supplies the voltage to Fuser AC Heater Main board Information 110V 220V SEC CODE JC44 00210A JC44 00211A PBA NAME FDB V1 FDB V2 Connection 1 Heater I F 2 Fuser AC 3 FDB I F 4 Type 5 5 Main S W 6 Inlet 7 Heater S W 2 88 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 105: ...ltage MHV 1200V DEV DC 497V AC Vpp 1000V THV 39 6uA THV 1300V SAW 990V FUSER 400V Information Part Code JC44 00237A Part Name HVPS Connection CN1 Description PIN NAME PIN ASSIGN Output Voltage FUSER 1 Output Voltage SAW 2 CN2 Description PIN NAME PIN ASSIGN Output Voltage AC DC 1 2 CN3 Description PIN NAME PIN ASSIGN Output Voltage T2 1 Copyright 1995 2017 SAMSUNG All rights reserved 2 89 ...

Page 106: ...l PWM FUSER BIAS 3 PWM signal PWM VPP AC 4 PWM signal PWM MHV 5 nEN signal nEN DEVE AC 6 Output signal ADC MHV READ 7 PWM signal PWM DEVE DC 8 nEN signal nEN MHV 9 nEN signal nEN THV 10 Input Voltage 3 3V PS 11 PWM signal PWM THV 12 Output signal ADC_HVPS_24V 13 Output signal ADC THV READ 14 GND GND 15 16 17 NC 18 Input Voltage 24V 19 20 2 90 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 107: ...art Code JC92 02747A Part Name PBA ERASER 2 12 7 Fuser PBA The Fuser PBA includes CRU memory for Fuser Unit Life Cycle counting It also provides a connection interface for the Fuser Step Motor position detecting sensor Connection 1 Fuser EEPROM Pressure Sensor I F 2 Pressure Sensor Information Part Code JC92 02470A Part Name PBA FUSER Copyright 1995 2017 SAMSUNG All rights reserved 2 91 ...

Page 108: ...OR RX 2 12 9 CRUM PBA The CRUM PBA includes CRU memory for developer unit drum unit toner cartridge life cycle counting Information Part Code JC92 02626A Part Name PBA ZCRUM 2 12 10 Toner CRUM Joint PBA The Toner CRUM Joint PBA is the interface PBA between the toner cartridge and the machine Information Part Code JC92 02164A Part Name TONER CRUM I F 2 92 Copyright 1995 2017 SAMSUNG All rights rese...

Page 109: ...or PBA is used for sensing paper size of tray Information Part Code JC92 02622A Part Name PBA PAPER SIZE SENSOR 2 12 12 CTD PBA The CTD PBA is used for adjusting density of print and copy Information Part Code JC92 02745A Part Name PBA CTD Copyright 1995 2017 SAMSUNG All rights reserved 2 93 ...

Page 110: ...y 9 7 inch touch LCD 960x600 The A31s is used to interface with users through the touch screen The A31s has a GPU SGX544MP2 which supports the Graphic Accelationfor better UI Information Part Code JC97 04499A Part Name OPE Connection 1 USB host in OPE Hub PBA 2 Input POWER Connector in OPE Hub PBA 2 94 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 111: ...ette where it improves paper handling quality and print quality by heightening internal cassette temperature in very humid environments NOTE For tray 1 2 cassette heater is installed in factory or optional depending on country For tray 3 4 cassette heater is optional Copyright 1995 2017 SAMSUNG All rights reserved 2 95 ...

Page 112: ...ler Cassette 3 3 Idle Roller Cassette 3 4 Forward Roller Cassette 3 5 Retard Roller Cassette 3 6 Pickup Roller Cassette 3 7 Cassette 4 Pickup Assembly 8 Feed Roller Cassette 4 9 Idle Roller Cassette 4 10 Forward Roller Cassette 4 11 Retard Roller Cassette 4 12 Pickup Roller Cassette 4 2 Paper path 1 Tray3 paper path 2 Tray4 paper path 2 96 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 113: ...size switch JC32 00013A CN9 1 to 4 SW2 Tray4 auto size switch JC32 00013A CN9 5 to 8 S1 Tray3 feed sensor 0604 001381 CN6 7 to 9 S2 Tray3 limit sensor 0604 001393 CN6 4 to 6 S3 Tray3 paper empty sensor 0604 001393 CN6 1 to 3 S4 Tray4 feed sensor 0604 001381 CN6 16 to 18 S5 Tray4 limit sensor 0604 001393 CN6 13 to 15 S6 Tray4 paper empty sensor 0604 001393 CN6 10 to 12 S7 Door open sensor JC39 0169...

Page 114: ...F Tray3 Paper Empty signal 4 Limit_DCF1_IHCF Tray3 Paper Limit signal 5 Feed_DCF1_IHCF Tray3 Feed signal 6 P_Size_DCF2 Tray4 Paper Size analog signal 8 nP_Empty_DCF2 Tray4 Paper Empty signal 9 Limit_DCF2 Tray4 Paper Limit signal 10 Feed_DCF2 Tray4 Feed signal 11 nDoor_open Door open signal 2 98 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 115: ...paper is not advanced any further When the last sheet is transported from the pick up roller the retard roller rotates following the feed roller 4 9 Feed Roller Cassette 3 Feed Roller Cassette 4 This roller transports the paper from the forward roller to the basic machine 5 10 Idle Roller Cassette 3 Idle Roller Cassette 4 When the paper is passed at the feed roller this roller makes paper transpor...

Page 116: ...empty sensor feed sensor etc and communicates with the copier main board through the UART When being received the print job command from the interface connector CN7 through UART DCF board drives the feed motor and pick up motor to pick up a paper This board has 2 LEDs The left LED is for checking 5V power supply and the right LED is checking the micom operation 2 100 Copyright 1995 2017 SAMSUNG Al...

Page 117: ...tion P J601 Download tool I F Minicube P J602 Debug I F P J603 Cover open Switch 24V interlock Switch P J604 USB I F P J605 EMPTY LIFT FEED Tray3 4 Sensor P J606 FEED PICKUP3 4 Motor P J607 Interface with Main P J608 Papersize sensor Tray3 4 Copyright 1995 2017 SAMSUNG All rights reserved 2 101 ...

Page 118: ...4 Tamper Home_F Sensor 5 Tamper Home_R Sensor 6 Eject Home Sensor 7 Jam Door Open Sensor 8 Front Door Open Sensor 9 Stacker Tray Home Sensor 10 Paper Feed roller 11 Paper Exit roller 12 Turning Knob 2 Paper Path 1 Finisher Main Tray Staple offset Punch 2 Finisher Top Tray Stack only 2 102 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 119: ... 2 S8 Photo Interrupter 0604 001415 Exit Sensor S9 Photo Interrupter 0604 001415 Stapler Position Sensor_Front S10 Photo Interrupter 0604 001415 End Defence Sensor S11 Photo Interrupter 0604 001415 Eject Sensor S12 Photo Interrupter 0604 001415 Paper Support Sensor S13 Photo Interrupter 0604 001415 Eject 2 Motor Sensor S14 Photo Interrupter 0604 001415 Tamper Position Sensor_Rear S15 Photo Interru...

Page 120: ...nterance Motor M2 JC31 00009C EJECTOR_1_Motor M3 Mabuchi EJECTOR_2_Motor M4 JC31 00149A Tamper_Motor_Front M5 JC31 00149A Tamper_Motor_Rear M6 JC31 00149A Paper Support M7 KIG Tray Motor M8 JC31 00149A Main Paddle Motor M9 JC31 00169A Exit Motor M10 JC31 00149A Traverse Motor M11 TDS 10SL Paper Holder Solenoid 4 Block Diagram 5 PBA Connection Information 2 104 Copyright 1995 2017 SAMSUNG All right...

Page 121: ...ection 1 CN3 REAR Joint I F 2 CN1 REAR Sensor 3 CN10 Traverse Mid Sensor 4 CN8 Debug 5 CN2 REAR I F 6 CN7 FRONT I F 7 CN6 Stacker Switch 8 CN9 Solenoid 9 CN4 Ejector Supporter I F 10 CN5 Main I F Copyright 1995 2017 SAMSUNG All rights reserved 2 105 ...

Page 122: ... unit malfunction 3 1 2 Precautions when handling PBA Static electricity can damage a PBA always used approved anti static precautions when handling or storing a PBA Precautions when moving and storing PBA 1 Please keep PBA in a conductive case anti static bag or wrapped in aluminum foil 2 Do not store a PBA where it is exposed to direct sunlight Precautions when replacing PBA 1 Disconnect power c...

Page 123: ...tches Many of the parts are held in place with plastic latches The latches break easily release them carefully To remove such parts press the hook end of the latch away from the part to which it is latched Copyright 1995 2017 SAMSUNG All rights reserved 3 2 ...

Page 124: ...ssembly 3 2 Maintenance 3 2 1 Machine Cleaning for maintenance 3 2 1 1 Cleaning the scan glass 1 Open the DSDF or RADF Unit 2 Clean the scan glass A by using a soft cloth 3 3 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 125: ...3 Disassembly and Reassembly 3 2 1 2 Cleaning the DSDF white bar_CIS 1 Open the DSDF Unit 2 Clean the DSDF white bar and CIS by using a soft cloth Copyright 1995 2017 SAMSUNG All rights reserved 3 4 ...

Page 126: ...3 00078B_FRAME REGI HOLDER DUST will need to be cleaned after a specified number of paper is printed out Cleaning cycle 25 000 pages 1 Open the front door 2 Remove the waste toner container 3 Pull the paper dust stick out 4 Remove the paper dust 3 5 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 127: ...eassembly 5 Insert the paper dust stick back 6 Install the waste toner container until it locks in place 7 Close the front door Ensure that the cover is securely closed Copyright 1995 2017 SAMSUNG All rights reserved 3 6 ...

Page 128: ...toner container And open the side cover 2 Unplug the imaging unit connector Remove 2 screws 3 Remove the imaging unit 4 Unplug the connector 5 Remove 6 screws securing the rear cover CAUTION When reassembling the rear cover be careful not to miss the coupler as shown below 3 7 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 129: ...ssembly is reverse order of disassembly NOTE When installing the initial imaging unit or replacing the deve kit remove the arrow label horizontally CAUTION Do not remove the arrow label to downward direction Do not lean the imaging unit Developer leak will occur Copyright 1995 2017 SAMSUNG All rights reserved 3 8 ...

Page 130: ... the side cover 2 Unplug the imaging unit connector Remove 2 screws 3 Remove the imaging unit 4 Unplug the connector 5 Remove 6 screws securing the rear cover CAUTION When reassembling the rear cover be careful not to miss the coupler as shown below 6 Remove the rear cover 3 9 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 131: ...k the components 4 items 9 Remove two protective sheets NOTE When removing the protective sheet1 be careful that the mag roller is not contaminated When removing the protective sheet2 be careful to the grease contamination 10 Make the sheet to the funnel shape Copyright 1995 2017 SAMSUNG All rights reserved 3 10 ...

Page 132: ...ve unit as shown below 12 Pour the developer powder to the funnel NOTE When filling the developer intermittently lean the deve unit to avoid overflow 13 Attach the seal tape to the hole with attention after completing filling 3 11 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 133: ... horizontally CAUTION Do not remove the arrow label to downward direction Do not lean the imaging unit Developer leak will occur 15 Reassemble the deve unit and drum unit in reverse order of disassembly Copyright 1995 2017 SAMSUNG All rights reserved 3 12 ...

Page 134: ...Reassembly 3 2 2 3 Fuser Unit 1 Open the side cover 2 Remove the cover A after removing 1 screw 3 Unplug the connector 4 Remove the fuser unit after removing 2 screws 3 13 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 135: ...ransfer roller 3 2 2 5 Pick Up_Reverse_Forward Roller 1 Open the side cover Remove the tray1 and tray2 2 Lift small tap remove the pick up reverse forward roller NOTE When replacing these rollers it is recommended that you replace all three rollers at the same time Copyright 1995 2017 SAMSUNG All rights reserved 3 14 ...

Page 136: ... Open the MP Tray Remove the cover A 2 Remove the cover B 3 Lift small tap remove the pick up reverse forward roller NOTE When replacing these rollers it is recommended that you replace all three rollers at the same time 3 15 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 137: ...DF open cover 2 Remove 5 screws 3 Release the pick up Assy cover after removing the spring and unplugging the connector 4 Remove the both E ring of the pick up Assy 5 Release the pick up roller Assy after releasing the Bush Copyright 1995 2017 SAMSUNG All rights reserved 3 16 ...

Page 138: ...F unit Remove 2 screws from the bottom of the DSDF unit 2 Open the DSDF open cover Remove 8 screws 3 Release the DSDF front cover 4 Release the DSDF rear cover 5 Remove the pick up Assy 6 Remove the reverse roller cover 3 17 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 139: ...3 Disassembly and Reassembly 7 Release the reverse roller Assy Copyright 1995 2017 SAMSUNG All rights reserved 3 18 ...

Page 140: ...sassembly and Reassembly 3 2 2 9 RADF pick up roller Assy 1 Open the RADF open cover 2 Pull down the shaft holder 3 Release the RADF pick up roller Assy 3 19 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 141: ...mbly and Reassembly 3 2 2 10 RADF reverse roller Assy 1 Open the RADF open cover 2 Remove the RADF reverse roller cover 3 Release the RADF reverse roller Assy Copyright 1995 2017 SAMSUNG All rights reserved 3 20 ...

Page 142: ... part 3 3 1 Left cover 1 Remove the left top cover 2 Remove the left cover after removing 10 screws 3 3 2 Rear Cover 1 Remove 5 screw caps on the upper rear cover Remove 9 screws And remove the rear cover 3 21 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 143: ... cover Refer to 3 3 1 2 Remove 2 screws Unplug the flat cable 3 Remove the LSU 3 3 4 Temperature Sensor 1 Remove the left cover Refer to 3 3 1 2 Remove the temperature sensor after unplugging the connector Copyright 1995 2017 SAMSUNG All rights reserved 3 22 ...

Page 144: ...oving 2 screws 3 Remove 1 screw connecting the ground wire Open the harness saddle 4 Unplug all connectors on the HVPS board Take out the HVPS board holder NOTE If you remove the LSU you can unplug the connector easily 5 Release the HVPS board after removing 1 screw 3 23 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 145: ... Unit 1 Open the side cover 2 Remove 2 screw caps and 2 screws 3 Remove 1 screw 4 Remove the front top cover 5 Remove 5 screw caps and 5 screws 6 Lift up and release the scan front cover Copyright 1995 2017 SAMSUNG All rights reserved 3 24 ...

Page 146: ...3 Disassembly and Reassembly 7 Remove the scan hinge cover 8 Remove 2 screws Then release the OPE Assy 3 25 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 147: ...Install the new main board and insert the MSOK and memory NOTE When inserting the MSOK be careful its direction NOTE Shading Test for ADF DSDF Unit must be carried out after replacing the main board Refer to 4 5 5 3 3 3 8 Deve Fan 1 Remove the rear cover Refer to 3 3 2 2 Unplug the connector Remove 1 screw And remove the fan Copyright 1995 2017 SAMSUNG All rights reserved 3 26 ...

Page 148: ...embly 3 3 9 SMPS board 1 Remove the rear cover Refer to 3 3 2 2 Remove 4 screws And remove the SMPS cover 3 Unplug all connectors Remove 4 screws And remove the SMPS board 3 27 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 149: ... cover after removing 4 screws 3 Unplug all connectors on FDB board Remove 4 screws And remove the FDB board 3 3 11 Fuser_Exit Drive Unit 1 Remove the rear cover Refer to 3 3 2 2 Unplug 2 connectors Remove 4 screws And remove the Fuser Exit Drive unit Copyright 1995 2017 SAMSUNG All rights reserved 3 28 ...

Page 150: ...ver Refer to 3 3 2 3 Open the side cover 4 Unplug 2 connectors Remove 5 screws And remove the Main Drive unit 3 3 13 Pick up Drive unit 1 Remove the rear cover Refer to 3 3 2 2 Unplug the connector Remove 3 screws And remove the Pick up Drive unit 3 29 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 151: ... 2 2 Remove 1 screws 3 Unplug 2 connectors Remove 4 screws And remove the Toner Duct Drive unit 3 3 15 Toner Supply Drive Unit 1 Remove the rear cover Refer to 3 3 2 2 Unplug the connector Remove 3 screws And remove the Toner Supply Drive unit Copyright 1995 2017 SAMSUNG All rights reserved 3 30 ...

Page 152: ...in Drive unit and Toner Drive unit Refer to 3 3 14 and 3 3 17 4 Remove the Toner Duct after removing 2 screws 3 3 17 Waste Toner Container sensor 1 Open the front cover Remove the waste toner container A 2 Remove the inner cover B after removing 6 screws 3 Unplug the connector Remove the sensor 3 31 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 153: ...ove the tray1 and tray2 2 Unplug the connector Remove 2 screws And then remove the sensor 3 3 19 Exit Unit 1 Open the side cover Unplug the Exit unit connector 2 Remove the Exit unit after removing 3 screws Copyright 1995 2017 SAMSUNG All rights reserved 3 32 ...

Page 154: ...ly 3 3 20 Side Unit 1 Remove the cover A after removing 3 screws 2 Unplug the side unit connector 3 Release the right stopper 4 Release the left stopper 5 Remove the Side Unit 3 33 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 155: ...ews from the both sides Lift up the Cover side exit 2 Remove the Cover side exit after unplugging the connector 3 Separate the Cover side exit after removing 3 screws 4 Unplug the connector Remove the Fuser out sensor Copyright 1995 2017 SAMSUNG All rights reserved 3 34 ...

Page 156: ... Transfer roller Assy 2 Turn up the Guide TR Upper after removing 1 screw 3 Remove the temperature sensor after unplugging the connector 4 Remove 1 screw Turn up the Holder DUP SNR And remove the duplex sensor after unplugging connector 3 35 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 157: ...ove the Harness Cover Mono A after removing 2 screws 2 Remove the Harness Cover Lower B after removing 2 screws 3 Remove 1 screws Stand the stopper 4 Remove 3 screws 5 Remove 1 screw 6 Remove 2 screws Copyright 1995 2017 SAMSUNG All rights reserved 3 36 ...

Page 158: ...ift up the Cover Side Duplex Lower 9 Remove 2 screws while you lift the Cover Side Guide Feed 10 Unplug the connectors 11 Remove the Cover MP Front 12 Release the Linker from the right of the MP tray 3 37 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 159: ...cover base 15 Remove the gear C after removing the E ring 16 Remove the Bush D after removing the E ring 17 Remove the Bracket Solenoid after removing 1 screw 18 Release the MP bracket pick up after removing 4 screws Copyright 1995 2017 SAMSUNG All rights reserved 3 38 ...

Page 160: ...3 Disassembly and Reassembly 19 Remove the MP solenoid after removing 2 screws 3 39 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 161: ...p Unit and sensor 1 Remove the Side Unit Refer to 3 3 20 2 Remove the Pick up Unit1 2 after removing 2 screws 3 Release the sensor after unplugging the connector Empty sensor A Level sensor B Copyright 1995 2017 SAMSUNG All rights reserved 3 40 ...

Page 162: ...y 3 3 22 Feed sensor 1 1 Remove the sensor cover after removing 2 screws 2 Release the sensor holder after removing 1 screw 3 Remove the feed sensor after unplugging connector 3 41 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 163: ...ed sensor 2 1 Remove the Side Unit Refer to 3 3 20 2 Remove the Feed Unit A after removing 1 screw 3 Remove the bracket B after removing 3 screws 4 Remove the feed sensor after unplugging the connector Copyright 1995 2017 SAMSUNG All rights reserved 3 42 ...

Page 164: ...egi Unit 1 Remove the Side Unit Refer to 3 3 20 2 Remove the Regi unit A after removing 2 screws 3 Remove the bracket B after removing 3 screws 4 Remove the Regl sensor after unplugging the connector 3 43 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 165: ...2 Remove 4 screws Then release the rear cover 3 Remove 1 screw Unplug the DSDF harness from the main board 4 Remove the DSDF connector cover 5 Unplug the DSDF harness from the scan joint board 6 Open the DSDF unit Remove 2 screws Copyright 1995 2017 SAMSUNG All rights reserved 3 44 ...

Page 166: ...sembly and Reassembly 7 Lift up and release the DSDF unit NOTE Shading Test for DSDF Unit must be carried out after replacing the DSDS unit Refer to 4 5 5 3 3 45 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 167: ... Remove 1 screw from the bottom of the DSDF And close the DSDF unit 2 Open DSDF open cover Remove 2 screws 3 Release the DSDF rear cover 4 Unplug all harness on the DSDF board Remove 4 screws And release the DSDF board Copyright 1995 2017 SAMSUNG All rights reserved 3 46 ...

Page 168: ... of the DSDF And close the DSDF unit 2 Open DSDF open cover Remove 2 screws 3 Release the DSDF rear cover 4 Unplug the motor connector Remove 1 screw securing the harness guide 5 Remove 5 screws Release the DSDF main motor while pulling the harness guide 3 47 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 169: ... And close the DSDF unit 2 Open DSDF open cover Remove 2 screws 3 Release the DSDF front cover 4 Remove 2 screws Then release the DSDF pick up Assy 5 Open the DSDF unit Remove 1 screw from the bottom of the DSDF And close the DSDF unit 6 Open DSDF open cover Remove 2 screws Copyright 1995 2017 SAMSUNG All rights reserved 3 48 ...

Page 170: ...r 8 Remove 1 screw 9 Unplug the stacker connector from the DSDF board 10 Release the stacker 11 Remove 4 screws Then remove the stacker lower 12 Remove the paper length sensor after unplugging the connector 3 49 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 171: ... RADF Unit 1 Remove the RADF connector cover 2 Remove 1 screw Unplug the RADF harness 3 Open the RADF Unit Remove 2 screws securing both hinge units 4 Lift up and release the RADF Unit Copyright 1995 2017 SAMSUNG All rights reserved 3 50 ...

Page 172: ...3 26 1 RADF Board 1 Open the RADF Unit Remove 2 screws from the bottom of the RADF Unit 2 Remove the RADF rear cover 3 Unplug all harness Remove 4 screws And release the RADF board 3 51 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 173: ...ADF Unit Remove 3 screws from the bottom of the RADF Unit 2 Open the RADF Open cover Then release the linker 3 Remove the RADF front cover 4 Remove 1 screw 5 Unplug the stacker harness 6 Release the RADF stacker Copyright 1995 2017 SAMSUNG All rights reserved 3 52 ...

Page 174: ... 6 screws Then release the scan rear cover 3 Remove 5 screw caps and 5 screws Then release the scan front cover 4 Remove 3 screw caps and 3 screws Then release the scan left cover 5 Remove 3 screw caps and 3 screws Then release the scan right cover 6 Unplug the scan cables 3 53 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 175: ...3 Disassembly and Reassembly 7 Remove 3 screws from the left 8 Remove 2 screws from the right 9 Lift up and release the platen unit Copyright 1995 2017 SAMSUNG All rights reserved 3 54 ...

Page 176: ...Then release the scan rear cover 3 Remove 5 screw caps and 5 screws Then release the scan front cover 4 Remove 3 screw caps and 3 screws Then release the scan left cover 5 Remove 3 screw caps and 3 screws Then release the scan right cover 6 Remove 2 screw caps and 2 screws 3 55 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 177: ...3 Disassembly and Reassembly 7 Remove the scan glass Copyright 1995 2017 SAMSUNG All rights reserved 3 56 ...

Page 178: ...ly 3 3 27 2 LED Lamp Module 1 Remove the scan glass Refer to 3 3 30 1 2 Remove the transparent tape 3 Unplug the flat cable 4 Remove 4 screws Then release the LED lamp module 3 57 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 179: ...3 3 30 1 2 Release the imaging unit cover after removing 4 screws 3 Unplug the flat cable 4 Release the scanner imaging unit after removing 2 screws NOTE After replacing the imaging unit match the value between the lens number and the scale Copyright 1995 2017 SAMSUNG All rights reserved 3 58 ...

Page 180: ...3 Disassembly and Reassembly 3 3 27 4 Scan Joint Board 1 Unplug all harness Remove 4 screws And release the scan joint board 3 59 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 181: ... 3 27 5 APS Sensor 1 Remove the scan glass Refer to 3 3 30 1 2 Remove the joint board cover 3 Remove 1 screw 4 Unplug the harness 5 Release the APS sensor after removing 2 screws Copyright 1995 2017 SAMSUNG All rights reserved 3 60 ...

Page 182: ...isassembly and Reassembly 3 3 28 Side Cover Open Switch 1 Remove the rear cover 2 Unplug the connector Remove 1 screw And release the cover open switch 3 61 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 183: ...e cover 2 Remove 2 screw caps and 2 screws 3 Remove 1 screw 4 Remove the front top cover 5 Open the front cover Remove all toner cartridges 6 Remove 8 screws Then release the front inner cover 7 Remove the cover open switch Copyright 1995 2017 SAMSUNG All rights reserved 3 62 ...

Page 184: ...screw Then release the exit tray NOTE If the finisher is installed remove it 2 Remove the COVER EXIT REAR after removing 5 screws 3 Remove 4 screws Unplug the cable And remove the HDD Assy 4 Install the new HDD Assy 3 63 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 185: ...Kit on Working table BYOD table 1 Remove 2 screws NOTE If the Working table is not installed install its lower first 2 Remove the Table Upper 3 Attach the double sided tape to the bottom of Card Reader or NFC Kit 4 Install the Card Reader or NFC Kit on Table Lower Copyright 1995 2017 SAMSUNG All rights reserved 3 64 ...

Page 186: ... cable between the OPE HUB PBA and Card Reader or NFC Kit 6 Assemble the Table Upper 7 Assemble 2 screws 8 Attach the Tag label on the Working Table NOTE Refer to below for Tag label position 3 65 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 187: ...r or NFC Kit inside Cover Scan Front 1 Open the side cover 2 Remove 2 screw caps and 2 screws 3 Remove 1 screw 4 Remove the front top cover 5 Lift up and release the Cover Scan Front 6 Remove the Cover Scan Front Copyright 1995 2017 SAMSUNG All rights reserved 3 66 ...

Page 188: ...rd Reader or NFC Kit 8 Install the Card Reader or NFC Kit on the front of Platen 9 Open the cable clamp Connect the cable between the OPE HUB PBA and Card Reader or NFC Kit And arrange the cable 10 Assemble the Cover Scan Front 3 67 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 189: ...11 Assemble 5 screws and 5 Screw caps 12 Assemble the front top cover 13 Remove 2 screws 14 Remove 1 screw 15 Close the side cover 16 Attach the Tag label on the Cover Scan Front Copyright 1995 2017 SAMSUNG All rights reserved 3 68 ...

Page 190: ...low for Tag label position 3 3 32 Installing the Working table BYOD table 1 Remove the dummy cover 2 Assemble the Table Lower Then tighten 3 screws 3 Assemble the Table Upper 4 Tighten 2 screws 3 69 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 191: ... 33 DCF Double Cassette Feeder 3 3 33 1 DCF main board 1 Remove the Bracket Rear Cover after removing 6 screws 2 Unplug all connectors Remove 4 screws And release the DCF main board Copyright 1995 2017 SAMSUNG All rights reserved 3 70 ...

Page 192: ...e 3 screws And release the Feed Drive unit 3 Remove 3 E rings and 3 gears Remove 2 screws And release the feed motor 3 3 33 3 DCF Pick Up Motor 1 Remove the Bracket Rear Cover after removing 5 screws 2 Unplug the pick up motor connector Remove 2 screws And release the DCF pick up motor 3 71 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 193: ...embly 3 3 34 Finisher 3 3 34 1 Entrance Sensor 1 Remove 3 screws Then remove the rear cover 2 Remove the E Ring Remove the shaft And unplug the connector 3 Remove the sheet Copyright 1995 2017 SAMSUNG All rights reserved 3 72 ...

Page 194: ...Remove the E Ring and Washer Then remove the Punch Dummy 5 Remove 4 screws Then remove the Punch Dummy cover 6 Remove the screw Unplug the connector And release the sensor bracket 3 73 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 195: ... 7 Remove 1 screw Then remove the sensor 3 3 34 2 Entrance Motor 1 Remove the Front Cover and Rear Cover 2 Remove 2 screws Then remove the Assy Guide Middle Assy Cover Top Tray Copyright 1995 2017 SAMSUNG All rights reserved 3 74 ...

Page 196: ...front Bush E Ring rear As Pulley T33 S2M Bush Belt Spring Then remove the Guide Reverse and Roller Feed 4 Remove 6 screws Then remove the Guide Middle Lower NOTE Be careful not to damage the sensor 3 75 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 197: ...ssembly and Reassembly 5 Remove 2 screws 6 Open the clamps Unplug the connector Then remove the Motor Ent Sub Assy 7 Remove 2 screws Then remove the motor Copyright 1995 2017 SAMSUNG All rights reserved 3 76 ...

Page 198: ...sembly and Reassembly 3 3 34 3 Exit Sensor 1 Follow the step 1 4 in Exit Motor disassembly Refer to 3 3 34 2 2 Remove the Exit Sensor by releasing the hook 3 77 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 199: ...xit Motor 1 Remove the Front Cover 2 Remove 2 screw Unplug the motor connector And release the Motor Exit Sub Assy 3 Remove 2 screws Then remove the Exit Motor from the Bkt Motor Feed Exit Copyright 1995 2017 SAMSUNG All rights reserved 3 78 ...

Page 200: ... Shaft Sub Assy 1 Open the Cover Top Tray Sub Assy Then remove 1 screw securing the Sub Paddle Shaft Sub Assy 2 Remove 4 screws securing the Guide Harness 3 Remove the E Ring Then remove the Pulley 3 79 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 201: ...3 Disassembly and Reassembly 4 Remove the E Ring Then remove the Bush 5 Lift up and release the Sub Paddle Shaft Sub Assy Copyright 1995 2017 SAMSUNG All rights reserved 3 80 ...

Page 202: ...3 34 6 Front Jogger Motor 1 Follow the step 1 2 in Exit Motor disassembly Refer to 3 3 34 2 2 Remove 4 screws Then remove the tray 3 Remove the Tray Assy by rotating the Worm Gear 3 81 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 203: ...embly and Reassembly 4 Remove 4 screws Then remove the PBA cover 5 Remove 4 screws from both sides 6 Unplug 2 connectors Then remove the Shield Stacker Assy Copyright 1995 2017 SAMSUNG All rights reserved 3 82 ...

Page 204: ...rew Unplug the connector And remove the Main Paddle Home Sensor Sub Assy 8 Remove 3 screws Unplug the connector And release the Motor Paddle Sub Assy 9 Remove 3 screws Then remove the Duct B 3 83 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 205: ... connectors And release the Motor Paddle Sub Assy 11 Follow the step 1 5 in Paddle Shaft Sub Assy disassembly Refer to 3 3 34 5 12 Remove the E Ring Actuator Home Paddle Timing Pulley S2M48T and Paddle Cam Copyright 1995 2017 SAMSUNG All rights reserved 3 84 ...

Page 206: ...3 Disassembly and Reassembly 13 Remove the E Ring and Bush 14 Remove the Main Paddle A Unit B Unit Then remove the shaft 15 Remove 4 screws 3 85 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 207: ...bly and Reassembly 16 Unplug the connector Then pull the Tamper Front Sub Assy up and release it 17 Remove 2 screws Unplug the connector And release the motor Copyright 1995 2017 SAMSUNG All rights reserved 3 86 ...

Page 208: ...t Sub Assy Refer to the 3 3 34 6 2 Unplug the connector Then remove the Front Jogger Home Sensor 3 3 34 8 Rear Jogger Motor 1 Follow the step 1 8 in Front Jogger Motor disassembly Refer to 3 3 34 6 2 Follow the step 11 14 in Front Jogger Motor disassembly Refer to 3 3 34 6 3 Remove 4 screws 3 87 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 209: ...sembly and Reassembly 4 Unplug 2 connectors Then remove the Tamper Rear Sub Assy 5 Remove 2 screws Unplug the connector And release the Tamper Rear Sub Assy Copyright 1995 2017 SAMSUNG All rights reserved 3 88 ...

Page 210: ...mbly 3 3 34 9 Rear Jogger Home Sensor 1 Follow the step 1 4 in Rear Jogger Motor disassembly Refer to 3 3 34 8 2 Unplug the connector Then remove the Rear Jogger Home Sensor 3 89 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 211: ... 1 Follow the step 1 2 in Exit Motor disassembly Refer to 3 3 34 4 2 Remove 1 screw Unplug 2 connectors And remove the Stapler Unit 3 Remove 2 screws Then remove the Stapler Unit from the Bkt ST Copyright 1995 2017 SAMSUNG All rights reserved 3 90 ...

Page 212: ...ollow the step 1 4 in Entrance Motor disassembly Refer to 3 3 34 2 2 Follow the step 1 5 in Su Paddle Shaft Sub Assy disassembly Refer to 3 3 34 5 3 Remove 2 screws from the front 4 Remove 2 screws from the rear 3 91 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 213: ...3 Disassembly and Reassembly 5 Unplug the connector Then remove the Bkt Stay Sub Assy 6 Remove 4 screws from the front Copyright 1995 2017 SAMSUNG All rights reserved 3 92 ...

Page 214: ...Disassembly and Reassembly 7 Remove 1 screw 8 Unplug 4 connectors Open the 6 clamps And unplug the FFC cable 9 Remove the Assy Then release the sensor 3 93 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 215: ...Motor 1 Follow the step 1 4 in Entrance Motor disassembly Refer to 3 3 34 2 2 Remove 3 screws Unplug the motor connector And release the Traverse Motor Assy 3 Remove 2 screws Then release the motor Copyright 1995 2017 SAMSUNG All rights reserved 3 94 ...

Page 216: ...bly Refer to 3 3 34 6 2 Remove 2 screws Unplug the connector And release the Stacker Motor 3 3 34 14 Stacker Encoder Sensor 1 Follow the step 1 10 in Front Jogger Motor disassembly Refer to 3 3 34 6 2 Remove 1 screw Remove the shaft And release the sensor 3 95 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 217: ...4 15 Stacker Lower Limit Switch 1 Follow the step 1 10 in Front Jogger Motor disassembly Refer to 3 3 34 6 2 Remove 1 screw 3 Open 3 clamps Unplug the connector And release the sensor Copyright 1995 2017 SAMSUNG All rights reserved 3 96 ...

Page 218: ...ck Beam Sensor 1 Follow the step 1 6 in Front Jogger Motor disassembly Refer to 3 3 34 6 2 Remove 2 screws from both sides of the Shield Stacker Assy Remove the bracket And remove the sensor 3 97 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 219: ...tion Sensor 1 Follow the step 1 2 in Stacker Lower Limit Switch disassembly Refer to 3 3 34 15 2 Remove the E Ring GEAR RACK PINION Bush and PIN PARALLEL 3 Remove the SHAFT STACKER DRIVE and BUSH 3D Copyright 1995 2017 SAMSUNG All rights reserved 3 98 ...

Page 220: ...3 Disassembly and Reassembly 4 Remove the Spring Then remove the Shaft holder 5 Unplug the connector Then remove the sensor 3 99 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 221: ...Paper Holding Lever Solenoid 1 Follow the step 1 10 in Front Jogger Motor disassembly Refer to 3 3 34 6 2 Remove 1 screw Then release the Stacker Lower Limit Sensor Assy 3 Remove 2 screws Copyright 1995 2017 SAMSUNG All rights reserved 3 100 ...

Page 222: ...3 Disassembly and Reassembly 4 Unplug 2 connectors Then release the Solenoid Assy 5 Remove 2 screws Then remove the solenoid 3 101 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 223: ... the step 1 5 in Stack Position Sensor disassembly Refer to 3 3 34 17 2 Remove 4 screws Unplug 2 connectors And remove the Ejector Sub Assy 3 Remove 2 screws Unplug the connector And release the Paper Support Motor Copyright 1995 2017 SAMSUNG All rights reserved 3 102 ...

Page 224: ...Paper Support Home Sensor 1 Follow the step 1 2 in Paper Support Motor disassembly Refer to 3 3 34 19 2 Remove 1 screw 3 Release the shaft while pulling the Bush to the direction of arrow 3 103 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 225: ...3 Disassembly and Reassembly 4 Release the Paper Support with attention for pinion 5 Remove the sensor from the Paper Support Copyright 1995 2017 SAMSUNG All rights reserved 3 104 ...

Page 226: ...3 3 34 21 Ejector Motor Assy 1 Follow the step 1 3 in Paper Support Home Sensor disassembly Refer to 3 3 34 20 2 Remove the Bush Then pull and release the shaft 3 Remove 1 screw 3 105 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 227: ...3 Disassembly and Reassembly 4 Remove the E Ring and washer Release 2 belts And remove 1 screw 5 Remove the belt Then remove 1 screw Copyright 1995 2017 SAMSUNG All rights reserved 3 106 ...

Page 228: ...3 Disassembly and Reassembly 6 Unplug the motor connector Then release the motor Assy 3 107 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 229: ...3 3 34 22 Main Paddle Motor 1 Remove the Front Cover Refer to 3 3 34 4 2 Remove 3 screws Unplug the connector And release the Motor Assy 3 Remove 2 screws Then release the motor Copyright 1995 2017 SAMSUNG All rights reserved 3 108 ...

Page 230: ...ddle Home Sensor 1 Remove the Front Cover Refer to 3 3 34 4 2 Remove 1 screw Open the clamp And remove the Main Paddle Home Sensor Sub Assy 3 Remove the Main Paddle Home Sensor from the bracket 3 109 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 231: ...3 Disassembly and Reassembly 3 3 34 24 Main Paddle 1 Open the Cover Top Tray Sub Assy Then remove the Main Paddle A Unit and Main Paddle B Unit Copyright 1995 2017 SAMSUNG All rights reserved 3 110 ...

Page 232: ...ssembly 3 3 34 25 Ejector Assy 1 Follow the step 1 6 in Ejector Motor disassembly Refer to 3 3 34 21 2 Remove 2 screws 3 Unplug the harness Then remove the Ejector Assy 3 111 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 233: ... Follow the step 1 4 in Entrance Motor disassembly Refer to 3 3 34 2 2 Remove 1 screw Unplug the connector Then remove the Punch Dust Full Sensor Sub Assy 3 Remove 1 screw Then remove the Punch Dust Full Sensor Copyright 1995 2017 SAMSUNG All rights reserved 3 112 ...

Page 234: ...oor Switch 1 Follow the step 1 4 in Entrance Sensor disassembly Refer to 3 3 34 1 2 Remove 3 screws Then remove the frame 3 Remove 2 screws Unplug the connector And remove the Door Switch 3 113 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 235: ...or Switch 1 Follow the step 1 6 in Front Jogger Motor disassembly Refer to 3 3 34 6 2 Remove 1 screw 3 Unplug the connector Then remove the switch Assy 4 Remove 2 screws Then release the sensor Copyright 1995 2017 SAMSUNG All rights reserved 3 114 ...

Page 236: ...up button Turn the power on or off When the blue LED is on the machine is powered on and you can use it If you turn the machine off press this button for more than two seconds Then confirmation window appears 4 Power LED Shows the power status of your machine CAUTION When you use the display screen use your finger only The screen may be damaged with a sharpen pen or anything else 4 1 Copyright 199...

Page 237: ...on screen items by a touch and hold gesture For example Touch and hold a widget on the home screen to move it Touch and hold on a field to display a pop up menu of options Swipe To swipe lightly drag your finger vertically or horizontally across the screen Use swipe when Scrolling through the home screen or a menu Panning To pan touch and hold a selected icon then move the device to the left or ri...

Page 238: ...The display screen image in this user s guide may differ from your machine depending on its options or models NOTE Depending on the authentication setting the machine s users have to enter an ID and a password In this case the machine can only be used by an authorized user who has registered an ID and a password on the machine Contact the machine s administrator Navigating Through the Home Screens...

Page 239: ...setting the wallpaper of Home Screen Login Screen You can setting the wallpaper of Login Screen Home and Login Screen You can setting the wallpaper of both Apps XOA Apps Widgets and Programs Place apps XOA apps widgets and program icons on home screen Folder You can create folder on home screen Page You can add page Adding a shortcut from the Apps menu 1 Tap icon to activate the main home screen 2...

Page 240: ...idget 1 Touch and hold a widget until it becomes movable 2 You can drag shortcut and place a shortcut in the trash both items turn red NOTE This action does not uninstall a widget it only removes the copy from the home screen Moving icons in the Apps menu 1 Tap icon to go to the main home screen 2 Tap icon to display your current applications 3 Tap the Apps tab at the top of the screen if it is no...

Page 241: ...nformation about processes that are running toner status darkness recent notifications and alerts NOTE On the home screen touch and hold the notification bar until the pull down displays then drag down vertically Accessing additional panel functions In addition to notifications this panel also provides quick and ready access to separate device functions These can be quickly activated or deactivate...

Page 242: ...espan Remove the old imaging unit and install a new one The toner cartridge life is totally empty Remove the old toner cartridge and install a new one A paper jam has occurred The door is open Close the door There is no paper in the tray Load paper in the tray The machine has stopped due to a major error Check the display message The waste toner container is not installed in the machine or full wa...

Page 243: ... carefully 1 Download the firmware file from the Global Service Partner Network GSPN or Technical Support Portal TSP website 2 Unzip the firmware file to a folder on your PC 3 Copy the firmware file hds or par to a USB flash drive 4 Plug the USB flash drive into the USB port 5 Press the button on control panel in this order Settings Admin Settings Application Management Application Install 6 The i...

Page 244: ...structions carefully Perform the following procedure to update the MFP firmware from the network 1 Go to the SyncThruWeb Service SWS main home page Login as Admin in Sync Thru Web Service NOTE Login using the Administrator ID and Password established during initial machine setup 2 Click on Maintenance Application Management Application Add 4 9 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 245: ...loading the f w file on MFP validation information will appear Check the Overwrite check box if you want to force the firmware update even if the firmware version to be installed is lower or same with the currently installed firmware in the device Press OK to start the firmware upgrade Copyright 1995 2017 SAMSUNG All rights reserved 4 10 ...

Page 246: ...4 Troubleshooting 6 The firmware update will start 7 Once the installation is complete the machine power off and power on automatically 4 11 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 247: ...screen CAUTION To avoid tearing the document remove the jammed document slowly and gently NOTE To prevent document jams use the scanner glass for thick thin or mixed paper type originals Original paper jam in front of scanner 1 Remove any remaining pages from the ADF 2 Open the ADF cover 3 Gently remove the jammed paper from the ADF 4 Close the ADF cover Copyright 1995 2017 SAMSUNG All rights rese...

Page 248: ... 3 Gently remove the jammed paper from the ADF If you do not see paper in this area go to the next step 4 Open the input tray 5 Pull the jammed paper gently out of the ADF If you do not see paper in this area go to the next step 6 Close ADF cover and ADF input tray 4 13 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 249: ...roubleshooting 7 Open the ADF 8 Grasp the misfed paper and remove the paper from the feed area by carefully pulling it using both hands 9 Close the ADF Copyright 1995 2017 SAMSUNG All rights reserved 4 14 ...

Page 250: ...m in tray 1 2 CAUTION The fuser area is hot Take care when removing paper from the machine 1 Open the right door 2 Remove the jammed paper by gently pulling it straight out Close the right door If you do not see paper in this area go to the next step 3 Pull out tray 1 or 2 4 Remove the jammed paper from the machine 5 Insert tray 1 or 2 back into the machine until it locks into place Printing autom...

Page 251: ...see paper in this area go to the next step 3 Pull out tray 3 or 4 4 Remove the jammed paper from the machine 5 Insert tray 3 or 4 back into the machine until it locks into place Printing automatically resumes Paper jam in the multi purpose tray 1 If the paper is not feeding properly pull the paper out of the machine 2 Open and close the front door to resume printing Copyright 1995 2017 SAMSUNG All...

Page 252: ...ht door 2 Remove the jammed paper by gently pulling it straight out 3 Close the right door Paper jam inside the machine Jam feed 3 Jam feed 4 1 Open the right bottom door of the dual cassette feeder 2 Remove the jammed paper by gently pulling it straight out 3 Close the dual cassette feeder right bottom door 4 17 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 253: ...r by gently pulling it straight out 3 Close the right door Paper jam inside of the machine Jam at Fuser out CAUTION The fuser area is hot Take care when removing paper from the machine 1 Open the right door 2 Open the fuser cover Then remove the jammed paper by gently pulling it straight out 3 Close the fuser cover and the right door Copyright 1995 2017 SAMSUNG All rights reserved 4 18 ...

Page 254: ...the paper out of the output tray 2 Open and close the front door Printing automatically resumes If this paper jam persists make sure the bin full sensor is unfolded The bin full sensor is located in front of the output tray 4 19 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 255: ...ode To enter the service mode 1 Press Power button until the pop up will be displayed 2 Press pop up area except Cancel and Turn Off button until the password window will be displayed 3 Enter 1934 and press the Done button Copyright 1995 2017 SAMSUNG All rights reserved 4 20 ...

Page 256: ...nit ADF Roller P 4 26 Software Version P 4 27 Power On Hours Service Hours Power Save Hours P 4 27 Fault Log P 4 27 Supplies Information Usage Counter Error Information Fax Protocol Dump Line 1 Fax Protocol Dump Line 2 Fax Diagnostics Line 1 Fax Diagnostics Line 2 Job Duty Auto Toning History Maintenance Print Reports Toner Event P 4 27 RTF Format XML Format Information Export Reports PDF Format P...

Page 257: ... Duplex Jam Print Jam Exit Jam Feed Jam Regi Jam Scan Jam Exit Jam Duplex Regi Jam Duplex Scan Jam Jam Count Scan Jam Duplex Exit Jam P 4 29 Toner Cartridge Imaging Unit Development Unit Transfer Fuser Roller Maintenance Counts Part Replacement Count ADF Roller P 4 30 Copyright 1995 2017 SAMSUNG All rights reserved 4 22 ...

Page 258: ...r ADF NVM Read Write P 4 42 Scanner Diagnostics Scanner ADF Test Routines P 4 43 Automatic Adjustment P 4 45 Image Position P 4 46 Print Adjustment Print Test Patterns P 4 46 Copy Adjustment Image Position P 4 47 Automatic Adjustment P 4 48 Scan Area Adjustment Manual Adjustment P 4 49 Automatic Adjustment P 4 50 Adjustment ADF Adjustment Manual Adjustment P 4 51 Normal Auto Tone Adjustment Activa...

Page 259: ...ails Debug Log Activation for Boot Logs Off On P 4 57 All Capture Log Period Start Date End Date P 4 57 Packet Capture Start Stop Capture File Download Export Network Packet Capture Capture File Delete Clear P 4 58 SYS System Recovery ALL P 4 59 TR Control Mode T2 Control Mode Paper Group Paper Side Paper Direction T2 PWM Clear System Cache P 4 62 ON OFF Hibernation CREATE NEW P 4 62 Off Paper Low...

Page 260: ...ff EIUL On P 4 62 SFE Code List Export Import Print SFE OK P 4 63 Off Continent Branch Dealer ID On Dealer ID P 4 63 Off 90 degrees Envelope Rotate 180 degrees P 4 63 Off Duplex Blur On Off P 4 63 Drain On P 4 64 4 25 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 261: ...ement Unit This menu displays the machine s field replacement unit status Users can select one item in the list to check the information of the selected unit In this menu there are five columns Item Threshold Status Count Maximum Life Status This shows the current status of the selected item OK The current count is smaller than the default warning value Check The current count is bigger than defau...

Page 262: ... save fault log of the system 4 5 3 6 Print Reports Information Print Reports This menu displays reports which that can be printed from the system The following reports will be available to print Supplies Information Usage Counter Error Information Fax Protocol Dump Line 1 Fax Protocol Dump Line 2 Fax Diagnostics Line 1 Fax Diagnostics Line 2 Job Duty Auto Toning History Maintenance Toner Event Au...

Page 263: ...count is not zero the image density sensor needs to be checked 4 5 3 7 Export Reports Information Export Reports This menu exports report to usb stick Configuration Error Information Supplies Information Usage Counter Reports are exported as the form of selected format Copyright 1995 2017 SAMSUNG All rights reserved 4 28 ...

Page 264: ...ut Bins System M1 Input Trays System M2 Media Path System M3 Output Bins System M4 Auto Document Feeder System S1 Video System S2 Engine System S3 Scan System S5 UI System S6 Network System S7 HDD System U1 Fusing Unit U2 LSU Unit 4 5 4 2 Jam Count Maintenance Counts Jam Count This menu displays the jam Counts of the system Users can select one jam group which indicates the location of jams and pr...

Page 265: ...of the replacement The following table shows groups of the replaceable parts of the system Unit Item Sensing Method Toner Cartridge Toner Black Auto Sensing Imaging Unit Imaging Unit Black Auto Sensing Fuser Fuser Auto Sensing Transfer Transfer Roller Count Clear Tray 1 Roller Count Clear Tray 2 Roller Count Clear Tray 3 Roller Count Clear Roller Tray 4 Roller Count Clear ADF Roller ADF Roller Cou...

Page 266: ...3 109 0000 StandBy Temperature offset Target Temperature during standby mode 0 5 5 109 0005 Warmup Temperature offset Target Temperature during warmup Mode 0 5 5 109 0010 Run Temperature offset Target Temperature during run mode 0 5 5 109 0055 Thin Temperature offset Media type offset for fuser roll temperature 0 5 5 109 0065 Plain Temperature offset Media type offset for fuser roll temperature 0 ...

Page 267: ... 0120 Exit Motor Forward Fast Exit Motor Forward Fast On Off 100 0130 Exit Motor Forward Slow Exit Motor Forward Slow On Off 100 0131 Exit Motor Backward Exit Motor Forward Backward On Off 100 0132 Exit Motor Backward Slow Exit Motor Forward Backward Slow On Off 100 0140 Duplex Motor Forward Duplex Motor Forward On Off 100 0141 Duplex Motor Forward Slow Duplex Motor Forward Slow On Off 100 0160 Du...

Page 268: ... On Off 101 0280 Return Gate Solenoid Return Gate Solenoid On Off 102 0000 Tray1 Home Position Detect when tray1 is closed 102 0010 T1 Paper Empty Sensor Detect when paper is in Tray1 102 0041 T1 Paper Size Read Detects Paper Tray1 size 102 0050 T1 Stack Height Sensor Detects if paper in tray1 is elevated to the sensor 102 0070 Tray2 Home Position Detect when tray2 is closed 102 0080 T2 Paper Empt...

Page 269: ...sor 113 0360 Finisher Exit Sensor Detect when a paper is at Exit Sensor 113 0370 Finisher Paddle Home Sensor Detect Paddle Home position 113 0380 Finisher Left Tamper Home Sensor Detect Lift Tamper Home position 113 0390 Finisher Right Tamper Home Sensor Detect Right Tamper Home position 113 0400 Finisher Media Height Sensor Detect Main Tray level 113 0410 Finisher Stapler Door Sensor Detect Stapl...

Page 270: ...0570 Finisher Main Tray Motor Finisher Main Tray Motor On Off 113 0580 Finisher SCU Solenoid Finisher SCU Solenoid On Off 113 0590 Finisher Safety Cover Solenoid Finisher Safety Cover Solenoid On Off 4 35 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 271: ...Time ms 560 20 320 Ring Detection Freq sets the Call Indication frequency range that will be detected by LIU 1 20 330 Ring On Max Time Ring On Max Time ms 5100 20 340 Ring Off Max Time Ring Off Max Time ms 11100 20 400 DTMF High Freq Level DTMF High Freq Level dBm Country Value 20 410 DTMF Low Freq Level DTMF Low Freq Level dBm Country Value 20 420 DTMF Timing DTMF duration of on off output Ms 8 2...

Page 272: ...er environment Country Value 20 940 Ext Phone Ext Phone Detection Enable Disable Default Enable 1 If disabled Ext Phone cannot be detected by the device 1 21 999 Fax Line Setting Fax Test Line Setting Dual Fax 0 21 800 Modem Speed Line2 Select Modem Start Speed for Line 2 This item shall be displayed only when Dual Line Fax Kit is Installed 24 4 37 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 273: ...its DTMF 2 on line 1 On Off 20 025 DTMF 3 Line1 Emits DTMF 3 on line 1 On Off 20 026 DTMF 4 Line1 Emits DTMF 4 on line 1 On Off 20 027 DTMF 5 Line1 Emits DTMF 5 on line 1 On Off 20 028 DTMF 6 Line1 Emits DTMF 6 on line 1 On Off 20 029 DTMF 7 Line1 Emits DTMF 7 on line 1 On Off 20 030 DTMF 8 Line1 Emits DTMF 8 on line 1 On Off 20 031 DTMF 9 Line1 Emits DTMF 9 on line 1 On Off 20 040 V 21 300 bps Li...

Page 274: ...2 On Off 21 025 DTMF 3 Line2 Emits DTMF 3 on line 2 On Off 21 026 DTMF 4 Line2 Emits DTMF 4 on line 2 On Off 21 027 DTMF 5 Line2 Emits DTMF 5 on line 2 On Off 21 028 DTMF 6 Line2 Emits DTMF 6 on line 2 On Off 21 029 DTMF 7 Line2 Emits DTMF 7 on line 2 On Off 21 030 DTMF 8 Line2 Emits DTMF 8 on line 2 On Off 21 031 DTMF 9 Line2 Emits DTMF 9 on line 2 On Off 21 040 V 21 300 bps Line2 Emits V 21 300 ...

Page 275: ... Line2 Emits V 34 21600 bps Line2 On Off 21 058 V 34 24000 bps Line2 Emits V 34 24000 bps Line2 On Off 21 059 V 34 26400 bps Line2 Emits V 34 26400 bps Line2 On Off 21 060 V 34 28800 bps Line2 Emits V 34 28800 bps Line2 On Off 21 061 V 34 31200 bps Line2 Emits V 34 31200 bps Line2 On Off 21 062 V 34 33600 bps Line2 Emits V 34 33600 bps Line2 On Off Copyright 1995 2017 SAMSUNG All rights reserved 4...

Page 276: ...lues will be shown on the printed report When the previous shading value is needed press Print Last Shade Report For ADF DSDF Unit 1 Load the shading sheet on the DSDF tray 2 Enter SVC mdoe Select the following menu Diagnostics Scanner Diagnostics Shading Test Shade and Print Report ADF When the previous shading value is needed press Print Last Shade Report ADF 3 Check if RESULTS on the sheet is O...

Page 277: ... code the Edit button will be enabled only if the code is writable If the selected code is writable and the Edit button is enabled press the button to configure the desired value for the code Verification N A Specification N A Reference N A Code NVM Description Default DSDF RADF 05 0000 Pick Up Count 0 O O 05 0001 Retard Roller Count 0 O O 05 0010 Document Duplex Reverse Point 0 X O 05 0030 Simple...

Page 278: ... 06 0040 Scanner Platen Home Position Sensor High Low O O 05 0000 Document Length 1 Sensor High Low O O 05 0001 Document Length 2 Sensor High Low O O 05 0020 Document Cover Open Sensor High Low O O 05 0040 Document Detect Sensor High Low O O 05 0060 Document Simplex Registration Sensor High Low O O 05 0061 Document Duplex Registration Sensor High Low X O 05 0070 Document Scan Read Sensor1 High Low...

Page 279: ...leshooting Code Name Value DSDF RADF 05 0230 Document Jig Test High Speed Simplex Start Stop O O 05 0240 Document Jig Test High Speed Duplex Start Stop X O Copyright 1995 2017 SAMSUNG All rights reserved 4 44 ...

Page 280: ... test pattern will be printed out 4 Place the printed pattern on platen The words front side on the chart face the glass The arrows face left edge of the platen Press Scan 1 5 Press OK button Automatic scanning will occur 6 Place the printed pattern on platen The words back side on the chart face the glass The arrows face left edge of the platen Press Scan 2 7 Press OK button Automatic scanning wi...

Page 281: ...plex Side Edge Duplex Leading Edge Duplex Side Edge NOTE Adjustment must be done for each tray tray1 tray2 tray3 tray4 MP It is recommended not to choose ALL for tray selection It is always better to adjust for a particular tray at each time 3 Print out the test pattern and check if the image is moved as you want If not repeat stpe2 Diagnostics Adjustment Print Adjustment Print Test Patterns This ...

Page 282: ...n causes confusing for the adjustment 3 The Procedure for copy adjustment is almost same as Print Adjustment NOTE Adjustment must be done for each tray tray1 tray2 tray3 tray4 MP It is recommended not to choose ALL for tray selection It is always better to adjust for a particular tray at each time 1 Select a tray required adjustment 2 Change the adjustment value with then press OK button to save c...

Page 283: ...tter Choose one size to meet your primary size of use 2 Press OK button Automatic scanning will occur and the system will automatically calculate the proper value based on scanning result of the chart 3 The new value set to the system 4 Scan the Scanner A S Chart and send it to a PC Scanning must be occur from the scan glass 5 To check the image position compare the position of scale marks a b of ...

Page 284: ...adjustment value with arrow button 4 Image Position a b If the current value is smaller than the specification press Otherwise press 5 Magnification c If the current value is smaller than the specification press Otherwise press 6 Press the OK button to apply the new value to the system 7 Scan the Scanner A S Chart and send it to a PC Scanning must be occur from the scan glass 8 To check the image ...

Page 285: ...culate the proper value based on scanning result of the chart 3 The new value set to the system 4 Copy the Scanner A S Chart Scanning must be occur from the DSDF RADF 5 To check the image position compare the position of scale marks a b of the chart to the copy 6 To check the magnification compare the length of line c of the chart to the copy NOTE Specification a b 10 1 5 mm c 190 1 5 mm NOTE Afte...

Page 286: ...Image Position a b If the current value is smaller than the specification press Otherwise press 5 Magnification c If the current value is smaller than the specification press Otherwise press 6 Press the OK button to apply the new value to the system 7 Copy the Scanner A S Chart Scanning must be occur from the DSDF RADF 8 To check the image position compare the position of scale marks a b of the ch...

Page 287: ...ed value Verification Print out a test job and make sure the image quality has recovered Diagnostics Image Management Auto Tone Adjustment Activation Full Purpose To correct image quality when any OPC drum is replaced or the life of the OPC drum is changed replacing any OPC drum or density of the image is poor And this function will be performed when temperature and or humidity in the room changes...

Page 288: ... Image Management Auto Tone Adjustment Full Purpose To correct image quality when any OPC drum is replaced or the life of the OPC drum is changed replacing any OPC drum or density of the image is poor And this function will be performed when temperature and or humidity in the room changes suddenly Operation Procedure When selecting OK Full TRC will execute now Verification Print out a test job and...

Page 289: ...ance User Saved Data and Log Data Clear This function formats all the user data for example box data pending secure jobs font form macro data related applications and job log on the hard disk Service Functions Hard Disk Maintenance All Saved Data Clear This function formats all the data that can be erased with 3 functions above The function will NOT format the hard disk entirely Service Functions ...

Page 290: ...eate a trade off of performance in certain system operation Use this option when the system behaves abnormally and engineers need to investigate problems 4 5 6 6 Capture Log Service Functions Capture Log This function copies all the saved log in the system to a UBS memory as a zip file Note that the size of system log could reach up to 1GB If the system log size become considerably huge it will ta...

Page 291: ...e b Start button shall be changed to Stop button NOTE The packet capture is implemented by using tcpdump leth0 s1200 w filename Packet Size Show the file size captured 2 Export Capture File Export button Export network packet capture file to USB memory stick 3 Delete Capture File Delete button Clear network packet capture file in a device Copyright 1995 2017 SAMSUNG All rights reserved 4 56 ...

Page 292: ...he data in the selected partition a HDD Format Hidden Partition This can format and reinstall the only System Binary in HDD User data is not deleted USB This can format the HDD using USB stick All data except the stored in MSOK will be deleted Network This can format the HDD using network All data except the stored in MSOK will be deleted b HDD Repair This can restore the internal system by checki...

Page 293: ...are present in the shared folder of the server then the system will be directed to the Confirmation page otherwise an Error page will be displayed with an appropriate error message 5 When pushing Next button on option selection page the confirmation page will be displayed 6 When pushing Next button progress page will be displayed 7 When completing HDD Recovery or HDD Repair successfully reboot the...

Page 294: ...he paper group paper side and paper direction Adjust PWM value based on the problem type Blur Increase PWM value Poor Transfer Increase PWM value Re transfer Decrease PWM value White Spot Decrease PWM value OPC Cyclic Ghost Decrease PWM value Blur Poor Tra ns fe r Re t ra ns fer Whit e Spot OPC Cyclic Ghos t Verification Print out a test job and make sure the transfer problem has resolved Specific...

Page 295: ...ing Message Service Functions Paper Low Warning Message This function enables disables the warning message of the paper low status 4 5 6 13 Part Replacement Alert Service Functions Part Replacement Alert This function enables disables the alert message of the consumable s life time ON Alert message on Level Low Empty Exhaust Worn OFF Alert message off 4 5 6 14 FDI Service Functions FDI In this fun...

Page 296: ...but EOJ response occurs 3 Device uses Job name instead of EOJ name 010 Maximum value of Power save time is increased as 240 min 012 If the device is in jam status all print jobs except secure or stored jobs are deleted automatically 013 The device ignores the USB memory stick and detects only card reader 014 When the authenticated user uses scan to email user s email address is added automatically...

Page 297: ...ions as follows Off default Load envelope SEF direction 90 degrees Load envelope LEF direction 180 degrees Load envelope SEF direction with flap is bottom side NOTE 1 If the paper source is Auto the device shall feed from MP Tray Because the LEF envelope can be loaded only in MP Tray according to Paper Specification 2 If the length of envelope is over max size of custom width the device shall not ...

Page 298: ...P 4 63 11 2T31 Load tray 3 with Letter Plain paper P 4 63 11 2T41 Load tray 4 with Letter Plain paper P 4 63 11 2T61 Load MP with Letter Plain paper P 4 63 Error Code 11 2T01 11 2T11 11 2T21 11 2T31 11 2T41 11 2T61 Error message Load tray with Letter Plain paper Load tray 1 with Letter Plain paper Load tray 2 with Letter Plain paper Load tray 3 with Letter Plain paper Load tray 4 with Letter Plain...

Page 299: ...e if the problem persists P 4 64 Error Code 61 1111 Error message Booting Failure 61 1111 Turn off then on Call for service if the problem persists Symptom Hibernation image creation is failed Troubleshooting method 1 Turn the machine on with a normal booting 2 Enter the SVC mode Select Hibernation On again Copyright 1995 2017 SAMSUNG All rights reserved 4 64 ...

Page 300: ... problem persists P 4 68 A1 2111 Motor Failure A1 2111 Turn off then on Call for service if the problem persists P 4 70 A1 2113 Motor Failure A1 2113 Turn off then on Call for service if the problem persists P 4 70 A1 5113 Motor Failure A1 5113 Turn off then on Call for service if the problem persists P 4 72 A1 5512 Motor Failure A1 5512 Turn off then on Call for service if the problem persists P ...

Page 301: ...od 1 Turn the machine off then on If the error persists turn the machine off again 2 Open the side cover Check if there are any foreign substances or paper around Regi MP unit Refer to 3 3 20 Side unit 3 Remove the Rear cover Refer to 3 3 2 Rear cover 4 Check if the Regi MP motor connector is connected correctly 5 If the connection is OK turn the machine on Enter the SVC mode Select the motor test...

Page 302: ...eck the following If 24V power is not generated replace the SMPS board JC44 00100C 220V JC44 00093C 110V If the control signal is abnormal replace the main board JC92 02746A b If the motor is operational check the Pin Num 8 i If the value is abnormal replace the main board ii If the value is normal replace the harness 4 67 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 303: ...thod 1 Turn the machine off then on If the error persists turn the machine off again 2 Open the side cover Check if there are any foreign substances or paper around fuser unit Refer to 3 3 20 Side unit 3 Remove the rear cover Refer to 3 3 2 Rear cover 4 Check if the fuser motor connector is connected correctly 5 f the connection is OK turn the machine on Enter the SVC mode Select the motor test Di...

Page 304: ...eck the following If 24V power is not generated replace the SMPS board JC44 00100C 220V JC44 00093C 110V If the control signal is abnormal replace the main board JC92 02746A b If the motor is operational check the Pin Num 8 i If the value is abnormal replace the main board ii If the value is normal replace the harness 4 69 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 305: ...n the machine off then on If the error persists turn the machine off again 2 Open the side cover Check if there are any foreign substances or paper around drum drive unit Refer to 3 3 20 Side unit 3 Remove the rear cover Refer to 3 3 2 Rear cover 4 Check if the OPC motor connector is connected correctly 5 If the connection is OK turn the machine on Enter the SVC mode Select the yellow OPC motor te...

Page 306: ...eck the following If 24V power is not generated replace the SMPS board JC44 00100C 220V JC44 00093C 110V if the control signal is abnormal replace the main board JC92 02746A b If the motor is operational check the Pin Num 8 i If the value is abnormal replace the main board ii If the value is normal replace the harness 4 71 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 307: ...e front cover If the toner pipe is blocked open it 2 Turn the machine off then on If the error persists check the following steps 3 Enter the SVC mode Select the toner supply motor test Diagnostics Engine Diagnostics Engine Test Routines 111 0030 4 If the motor does not operate measure the motor power with DVM Measure two points together a If 24V power is supplied replace the toner supply motor JC...

Page 308: ...he problem persists P 4 74 A2 2810 Fan Failure A2 2810 Turn off then on Call for service if the problem persists P 4 74 A2 2811 Fan Failure A2 2811 Turn off then on Call for service if the problem persists P 4 74 A2 2821 Fan Failure A2 2821 Open the door then close it Call for service if the problem persists P 4 74 A2 2823 Fan Failure A2 2823 Open the door then close it Call for service if the pro...

Page 309: ...A2 1521 A2 1523 Deve fan error A2 2611 A2 2613 A2 2810 A2 2811 A2 2821 A2 2823 OPC blow in fan error A2 2910 A2 2911 A2 2920 A2 2921 1 Turn the machine off 2 Remove the rear cover Refer to 3 3 2 Rear Cover 3 Check if the corresponding fan connector is connected correctly 4 If the connection is OK enter the SVC mode and execute fan test Diagnostics Engine Dignostics Engine Test Routines 5 If the fa...

Page 310: ...mal but the error persists a Check the yellow line signal with DVM b Check fan operation as connection or disconnection i If the lock signal is 0V continually check the harness ii If the harness is OK replace the main board JC92 02746A iii If the signal value is different from the table above replace the defective fan Deve fan JC31 00161A Duplex fan JC31 00160B 4 75 Copyright 1995 2017 SAMSUNG All...

Page 311: ...3 3211 Turn off then on Call for service if the problem persists P 4 78 A3 3212 Sensor Failure A3 3212 Turn off then on Call for service if the problem persists P 4 78 A3 3310 Sensor Failure A3 3310 Turn off then on Call for service if the problem persists P 4 79 A3 3311 Sensor Failure A3 3311 Turn off then on Call for service if the problem persists P 4 79 A3 3312 Sensor Failure A3 3312 Turn off ...

Page 312: ...o a defective harness Troubleshooting method A3 3111 Center NC sensor is in short status A3 3112 Center NC sensor is in open status A3 3113 Side NC sensor is in short status A3 3114 Side NC sensor is in open status 1 Remove and disassemble the fuser unit Refer to 3 3 23 Fuser Unit 2 Measure the resistance value of the thermistor 1404 001453 If the measured value is out of 307KΩ 430KΩ 25 replace th...

Page 313: ...f the problem persists Symptom Inner temperature sensor is defective Troubleshooting method A3 3210 Inner temperature sensor value is abnormal A3 3211 Inner temperature sensor is in short status A3 3212 Inner temperature sensor is in open status 1 Open the side cover Check the inner temperature sensor connection If the connection is OK replace the photo sensor 1404 001417 2 If the sensor is normal...

Page 314: ...urn off then on Call for service if the problem persists Sensor Failure A3 3412 Turn off then on Call for service if the problem persists Symptom Outer temperature humidity sensor is defective Troubleshooting method A3 3310 A3 3311 A3 3312 Temperature function is abnormal A3 3410 A3 3411 A3 3412 Humidity function is abnormal 1 Remove the left cover Refer to 3 3 4 Temperature Sensor Measure the res...

Page 315: ...w toner cartridge P 4 81 C1 1170 End of life Replace with new toner cartridge P 4 81 C1 1311 Toner Cartridge Failure C1 1311 Install toner cartridge again P 4 82 C1 1313 Shake toner cartridge and then install Call for service if the problem persists P 4 82 C1 1314 Did not supply enough toner Remove seal tape of toner cartridge or shake it Call for service if the problem persists P 4 82 C1 1411 Ton...

Page 316: ...fe Troubleshooting method 1 Open the front cover 2 Remove the toner cartridge 3 Install the new toner cartridge 4 Close the toner cartridge Error Code C1 1311 C1 1313 C1 1314 Error message Toner Cartridge Failure C1 1311 Install toner cartridge again Shake toner cartridge and then install Call for service if the problem persists Did not supply enough toner Remove seal tape of toner cartridge or sh...

Page 317: ...36A is defective Refer to 3 3 15 Toner Supply Drive Unit b Check if the Toner Duct Drive Unit JC93 00451A is defective Refer to 3 3 14 Toner Duct Drive Unit 4 If the problem persists replace the toner cartridge 5 If the problem persists replace the drum unit Copyright 1995 2017 SAMSUNG All rights reserved 4 82 ...

Page 318: ...k if the toner cartridge modular jack is contaminated or deformed 4 Replace the toner cartridge with a new one Error Code C1 1512 Error message Toner cartridge is not compatible Check users guide Symptom Toner cartridge is not compatible Troubleshooting method 1 Open the front cover Remove the toner cartridge and re install it 2 Print the supply information report Check the toner cartridge informa...

Page 319: ...aging Unit Failure C3 1414 Install imaging unit again P 4 86 C3 1422 Imaging uint requires chargers cleaning Clean the unit P 4 87 C3 1512 Imaging unit is not compatible Check users guide P 4 87 Error Code C3 1110 C3 1130 C3 1140 Error message Prepare new imaging unit Replace with new imaging unit Symptom The Imaging unit has almost reached the end of life Troubleshooting method 1 Open the front c...

Page 320: ...ing Unit Failure C3 1312 Install imaging unit again Symptom Toner supply is inefficient or abnormal Troubleshooting method 1 Turn the machine off Open the front cover 2 Remove the toner cartridge Shake the toner cartridge horizontally to distribute the toner evenly inside the cartridge 3 If the problem persists check the follows a Check if the Toner Supply Drive Unit JC93 00436A is defective Refer...

Page 321: ...t 3 If its life is at the end replace the drum unit and developer with new one Error Code C3 1414 Error message Imaging Unit Failure C3 1414 Install imaging unit again Symptom The machine can not read the charger resistance value of the imaging unit Troubleshooting method 1 Turn the machine off then on 2 Remove the imaging unit If the contact terminal is contaminated clean it 3 Reinstall the imagi...

Page 322: ...tainer 3 Replace the drum unit with new one Error Code C3 1512 Error message Imaging unit is not compatible Check user s guide Symptom Imaging unit is not compatible Troubleshooting method 1 Open the front cover and remove the waste toner container 2 Remove the imaging unit Refer to 3 2 1 Developer_Toner cartridge_Drum unit 3 If its life is at the end replace the drum unit and developer with new o...

Page 323: ...om The fuser unit is not installed or fuser unit connector is not connected properly Troubleshooting method 1 Turn the machine off then on 2 If the problem persists turn the machine off again 3 Open the side cover Check if the fuser unit is installed If not install the fuser unit 4 If the fuser unit is installed remove it Refer to 3 2 2 Fuser unit 5 Check if the fuser draw connector is broken or d...

Page 324: ...iner is not installed Install it P 4 90 Error Code C7 1110 C7 1130 Error message Waste toner container is almost full Order new one Waste toner container is full Replace it Symptom The life of the waste toner container expires soon or has expired Troubleshooting method 1 Open the front cover and remove the waste toner container 2 Replace the waste toner container with new one 3 Close the front cov...

Page 325: ... 1 Open the front cover and check the waste toner container is installed correctly 2 Check the waste toner container sensor operates correctly Refer to 3 3 18 Waste toner container sensor 3 If the waste toner container sensor is defective replace it 4 If the problem persists replace the waste toner container with new one Copyright 1995 2017 SAMSUNG All rights reserved 4 90 ...

Page 326: ...genta developer unit Symptom The life of the developer unit has expired Troubleshooting method 1 Turn the machine off 2 Open the front cover and remove the waste toner container 3 Remove the imaging unit 4 If the life of the developer unit has expired replace the developer unit with new one Refer to 3 2 1 Developer_Toner cartridge_Drum unit 4 91 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 327: ... 92 C9 2220 TR Failure C9 2220 Install transfer roller again P 4 93 Error Code C9 2110 C9 2120 Error message Prepare new transfer roller Replace with new Transfer roller Symptom Transfer roller is at the end of its life Troubleshooting method 1 Open the side cover 2 Replace the transfer roller JC66 04205A Refer to 3 2 3 Transfer roller Copyright 1995 2017 SAMSUNG All rights reserved 4 92 ...

Page 328: ...tom The resistance value of the transfer roller is abnormal Troubleshooting method 1 Open the side cover 2 Replace the transfer roller JC66 04205A Refer to 3 2 3 Transfer roller 3 If the problem persists replace the HVPS board Refer to 3 3 5 HVPS board 4 93 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 329: ...3 Input System Failure H1 1353 Pull tray 3 out and insert it P 4 99 H1 1354 Paper is empty in tray 3 Load paper P 4 98 H1 1411 Paper jam in tray 4 P 4 100 H1 1412 Paper jam in tray 4 P 4 100 H1 1417 Paper jam in tray 4 P 4 100 H1 1418 Paper jam in tray 4 P 4 100 H1 1422 Tray 4 cassette is pulled out Insert it properly P 4 102 H1 1451 Paper is low in tray 4 Load paper P 4 103 H1 1452 Paper is empty...

Page 330: ... error occurs frequently check the rollers below a Remove the tray3 and tray4 b Check if the pick up reverse forward rollers are assembled correctly c If the pick up reverse forward rollers are worn out or contaminated replace the defective roller JC93 00540A 4 If pick up reverse forward rollers have no problem check the following a Remove the DCF pick up unit1 Check if the feed sensor cable is co...

Page 331: ...it1 JC93 00513A or defective part 6 Check the DCF feed motor a Check if the DCF feed motor cable is connected correctly b If the connection is OK replace the DCF feed drive unit JC93 00447A Refer to 3 3 33 2 DCF Feed Motor 7 Check the DCF pick up motor a Check if the DCF pick up motor cable is connected correctly b If the connection is OK replace the DCF pick up drive unit JC93 00442A Refer to 3 3...

Page 332: ...ethod 1 Remove and insert tray3 correctly 2 If the problem persists remove tray3 and tray4 Look inside machine 3 Check if the auto size sensor cable is connected correctly Unplug and reconnect it 4 If the connection is OK replace the auto size sensor JC93 00018A 5 If the problem persists replace the DCF board JC92 02453A Refer to 3 3 33 1 DCF Main Board 4 97 Copyright 1995 2017 SAMSUNG All rights ...

Page 333: ...ive Troubleshooting method 1 Remove tray3 Load the paper in tray3 2 If paper is loaded but error message has not disappeared check the following a Remove the DCF pick up unit1 b Check if the photo sensor in the DCF pick up unit1 is contaminated If so clean it c If the photo sensor 0604 001393 is defective replace it d If the actuator JC66 03199A is defective replace it Copyright 1995 2017 SAMSUNG ...

Page 334: ...the Bracket Rear Cover after removing 5 screws 5 Check if the connection between the DCF pick up drive and DCF board is correct 6 If the connection is OK replace the pick up drive unit JC93 00442A Refer to 3 3 33 3 DCF Pick Up Motor 7 If the problem persists check the following a Remove the DCF pick up unit1 b Check if the photo sensor in the DCF pick up unit1 is contaminated clean it c If the pho...

Page 335: ... assembled correctly c If the pick up reverse forward rollers are worn out or contaminated replace the defective roller JC93 00540A 4 If pick up reverse forward rollers have no problem check the following a Remove the DCF pick up unit2 Check if the feed sensor cable is connected correctly b Check if the sensor cable on DCF board is connected correctly c If the connection is OK replace the feed sen...

Page 336: ...ctly b If the connection is OK replace the DCF feed drive unit JC93 00447A Refer to 3 3 33 2 DCF Feed Motor 7 Check the DCF pick up motor a Check if the DCF pick up motor cable is connected correctly b If the connection is OK replace the DCF pick up drive unit JC93 00442A Refer to 3 3 33 3 DCF Pick Up Motor 4 101 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 337: ...method 1 Remove and insert tray4 correctly 2 If the problem persists remove tray3 and tray4 Look inside machine 3 Check if the auto size sensor cable is connected correctly Unplug and reconnect it 4 If the connection is OK replace the auto size sensor JC93 00018A 5 If the problem persists replace the DCF board JC92 02453A Refer to 3 3 33 1 DCF Main Board Copyright 1995 2017 SAMSUNG All rights rese...

Page 338: ...shooting method 1 Remove tray4 Load the paper in tray4 2 If paper is loaded but error message has not disappeared check the following a Remove the DCF pick up unit2 b Check if the photo sensor in the DCF pick up unit2 is contaminated If so clean it c If the photo sensor 0604 001393 is defective replace it d If the actuator JC66 03199A is defective replace it 4 103 Copyright 1995 2017 SAMSUNG All r...

Page 339: ...Bracket Rear Cover after removing 5 screws 5 Check if the connection between the DCF pick up drive and DCF board is correct 6 If the connection is OK replace the pick up drive unit JC93 00442A Refer to 3 3 33 3 DCF Pick Up Motor 7 If the problem persists check the following a Remove the DCF pick up unit2 b Check if the photo sensor in the DCF pick up unit2 is contaminated If so clean it c If the p...

Page 340: ...shooting method 1 Open and close the DCF Take away Cover correctly 2 If the problem persists check the following a Check if I L Switch HARNESS DCF COVER OPEN JC39 01696A is not operating normally If it is defective replace it b If the I L Switch is OK replace the DCF board JC92 02453A Refer to 3 3 33 1 DCF Main Board 4 105 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 341: ...Troubleshooting method 1 Lift up and release the DCF unit from the machine 2 Remove the Bracket Rear Cover after removing 5 screws 3 Check if the interface connector is connected to the DCF board If the interface connector JC39 01690A is defective replace it 4 If the problem persists replace the DCF board Refer to 3 3 33 1 DCF Main Board Copyright 1995 2017 SAMSUNG All rights reserved 4 106 ...

Page 342: ...nisher Call for service if the problem persists P 4 113 H2 6233 Finisher Failure H2 6233 Check finisher Call for service if the problem persists P 4 113 H2 6234 Finisher Failure H2 6234 Check finisher Call for service if the problem persists P 4 113 H2 6241 Finisher Failure H2 6241 Check finisher Call for service if the problem persists P 4 114 H2 6242 Finisher Failure H2 6242 Check finisher Call ...

Page 343: ...all for service if the problem persists P 4 121 H2 6532 Finisher Failure H2 6532 Check finisher Call for service if the problem persists P 4 121 H2 6551 Finisher Failure H2 6551 Check finisher Call for service if the problem persists P 4 122 H2 6552 Finisher Failure H2 6552 Check finisher Call for service if the problem persists P 4 122 H2 6700 Paper jam in front of finisher Display animation P 4 ...

Page 344: ...ure H2 6729 Check finisher P 4 132 H2 6730 Finisher Failure H2 6730 Check finisher P 4 132 H2 6731 Finisher Failure H2 6731 Check finisher P 4 132 H2 6732 Staple cartridge is low Replace it P 4 133 H2 6733 Staple cartridge is empty Replace it P 4 133 H2 6734 Finisher Failure H2 6734 Check finisher P 4 134 H2 6735 Too much paper in finisher stacker Remove printed paper P 4 135 H2 6736 Finisher Fail...

Page 345: ...Symptom Finisher is pulled out Finisher is not installed correctly Troubleshooting method 1 Check if the finisher cable is connected to the copier 2 Remove and reinstall the finisher 3 If the problem persists replace the finisher main board Copyright 1995 2017 SAMSUNG All rights reserved 4 110 ...

Page 346: ...er executes initialization process If component still doesn t go back to home position and error does not disappear follow the instructions below 2 Does finisher Ejector1 Assembly work well a Make sure finisher input sensor cable is connected well to the sensor connector b Make sure finisher input sensor cable is connected well to the main board connector c Remove the cover d Disassemble related p...

Page 347: ...esn t go back to home position and error does not disappear follow the instructions below 2 Does finisher Ejector2 Assembly work well a Make sure finisher input sensor cable is connected well to the sensor connector b Make sure finisher input sensor cable is connected well to the main board connector c Cover Remove d Disassemble related parts e Check the sensor position and harness condition f Che...

Page 348: ...n t go back to home position and error does not disappear follow the instructions below 2 Does finisher input sensor Standby Home sensor work well a Make sure finisher input sensor cable is connected well to the sensor connector b Make sure finisher input sensor cable is connected well to the main board connector c Replace the finisher input sensor d Replace the finisher main board 3 Does finisher...

Page 349: ...cover to check if finisher executes initialization process If Paper Support still doesn t go back to home position and error does not disappear follow the instructions below 2 Does paper support interrupt sensor work well a Make sure interrupt sensor cable is connected well to the sensor connector b Make sure interrupt sensor cable is connected well to the main board connector c Check the paper su...

Page 350: ...ompletely from stapler cartridge c Clear staple that is existed inside stapler d Stapler cover or Jam cover open and close It s the Finisher Initializing 3 Does finisher stapler input sensor work well a Make sure finisher input sensor cable is connected well to the sensor connector b Make sure finisher input sensor cable is connected well to the main board connector c Replace the finisher stapler ...

Page 351: ... finisher stapler door or jam cover to check if finisher executes initialization process If Stapler traverse still doesn t go back to home position and error does not disappear follow the instructions below 2 Does traverse interrupt sensor Standby Home sensor work well a Does traverse interrupt sensor Standby Home sensor work well i Make sure finisher input sensor cable is connected well to the se...

Page 352: ...r door or jam cover to check if finisher executes initialization process If punch hopper still doesn t go back to home position and error does not disappear follow the instructions below 2 Does finisher Punch work well a Clear Hole Punch Hopper b Stapler cover or Jam cover open and close It s the Finisher Initializing c If fault persists power Off Power On d If necessary replace the punch unit 3 C...

Page 353: ...emoving paper manually Open and close finisher stapler door or jam cover to check if finisher executes initialization process If punch still doesn t go back to home position and error does not disappear follow the instructions below 2 Does punch interrupt sensor work well a Make sure finisher input sensor cable is connected well to the sensor connector b Make sure finisher input sensor cable is co...

Page 354: ...ose finisher stapler door or jam cover to check if finisher executes initialization process If error does not disappear follow the instructions below 2 Does punch interrupt sensor work well a Make sure hopper s sensor cable is connected well to the sensor connector b Make sure hopper s sensor cable is connected well to the main board connector c Check the interrupt sensor position d Check the hopp...

Page 355: ...y position sensor cable is connected well to the sensor connector b Make sure main tray position sensor cable is connected well to the main board connector c Check the main tray position sensor d Check the finisher main board 3 Does finisher Main Tray motor Stacker motor work well a Make sure finisher Main Tray motor cable is connected well to the motor connector b Make sure finisher Main Tray mot...

Page 356: ... 2 Does finisher Ejector2 Assemble work well a Make sure finisher input sensor cable is connected well to the sensor connector b Make sure finisher input sensor cable is connected well to the main board connector c Remove the cover d Disassemble related parts e Check the sensor position and harness condition f Check sensor plug and encoder condition 3 Does finisher Ejector2 gear set work well a Ma...

Page 357: ...her executes initialization process If punch still doesn t go back to home position and error does not disappear follow the instructions below 2 Does punch interrupt sensor work well a Make sure finisher input sensor cable is connected well to the sensor connector b Make sure finisher input sensor cable is connected well to the main board connector c Check the punch interrupt sensor position d Che...

Page 358: ...nsor during initializing H2 6705 Troubleshooting method 1 Open finisher jam cover and make sure that the paper is on the paper path If there is paper removing paper manually If the error does not disappear even after removing paper and closing finisher jam door follow the instructions below 2 Does finisher input sensor work well a Make sure finisher input sensor cable is connected well to the sens...

Page 359: ...jam cover to check if finisher executes initialization process If component still doesn t go back to home position and error does not disappear follow the instructions below 2 Does the transport motor work well a Make sure transport motor cable is connected well to the motor connector b Make sure transport motor cable is connected well to the finisher main board c Replace the transport motor d Rep...

Page 360: ...r executes initialization process If component still doesn t go back to home position and error does not disappear follow the instructions below 2 Does the paddle home sensor work well a Make sure the paddle home sensor cable is connected well to the sensor connector b Make sure the paddle home sensor cable is connected well to the main board connector c Check the paddle home sensor d Check the ac...

Page 361: ...mponent still doesn t go back to home position and error does not disappear follow the instructions below 2 Does the eject 1 2 motor work well a Make sure the eject 1 2 motor cable is connected well to the motor connector b Make sure the eject 1 2 motor cable is connected well to the main board connector c Replace the eject 1 2 motor JC31 00009C JC90 01335A d Replace the finisher main board 3 Does...

Page 362: ...o check if finisher executes initialization process If component still doesn t go back to home position and error does not disappear follow the instructions below 2 Does the rear jogger home sensor work well a Make sure the sensor harness is connected well to the rear jogger home sensor b Make sure the sensor harness is connected well to the finisher main board c Replace the rear jogger home senso...

Page 363: ...check if finisher executes initialization process If component still doesn t go back to home position and error does not disappear follow the instructions below 2 Does the front jogger home sensor work well a Make sure the sensor harness is connected well to the front jogger home sensor b Make sure the sensor harness is connected well to the finisher main board c Replace the front jogger home sens...

Page 364: ...inisher Symptom Staple unit can not work stapling because paper is too thick Troubleshooting method 1 Check the paper specification for stapling If it is not proper replace the paper 2 Check the staple unit If necessary replace it 4 129 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 365: ...e Finisher Failure H2 672x Check finisher Symptom Paper can not be moved to stapling position Troubleshooting method 1 Remove and reassemble the staple unit 2 Check the staple unit If necessary replace it Copyright 1995 2017 SAMSUNG All rights reserved 4 130 ...

Page 366: ...ver itself can be closed well b The both of the finisher door covers can push door open sensor switch well c The finisher door open sensor switch can be pushed well d Replace finisher cover door or switch 3 Does finisher input sensor work well a Make sure finisher input sensor cable is connected well to the sensor connector b Make sure finisher input sensor cable is connected well to the main boar...

Page 367: ...r executes initialization process If stapler still doesn t go back to home position and error does not disappear follow the instructions below 2 Does finisher stapler move well a Make sure stapler moving motor cable is connected well to the stapler motor connector b Make sure stapler moving motor cable is connected well to the main board connector c Check the sensor position and harness condition ...

Page 368: ...oes not disappear follow the instructions below 2 Does finisher stapler cartridge refill box equip well a Make sure stapler refill box equip well into cartridge JC81 07408A b Make sure staples doesn t jam near stapler head 3 Does finisher stapler input sensor work well a Make sure finisher input sensor cable is connected well to the sensor connector b Make sure finisher input sensor cable is conne...

Page 369: ...e H2 6734 Check finisher Symptom Stapler initialization is failed Troubleshooting method 1 Remove and reassemble the staple unit 2 If necessary replace the staple unit 3 If necessary replace the finisher main board Copyright 1995 2017 SAMSUNG All rights reserved 4 134 ...

Page 370: ...tor b Make sure Top tray limit sensor cable is connected well to the main board connector c Check the tray limit actuator s condition JC66 04200A d Replace the Top tray limit sensor JC39 02178A e Replace the finisher main board 3 Does finisher main tray motor work well a Make sure finisher top tray motor cable is connected well to the main tray motor connector b Make sure finisher top tray motor c...

Page 371: ... well to the sensor connector b Make sure tray limit sensor cable is connected well to the main board connector c Check the limit actuator condition d If you need replace the limit sensor 3 Does finisher Main Tray motor work well a Make sure finisher Main Tray motor cable is connected well to the motor connector b Make sure finisher Main Tray motor cable is connected well to the main board connect...

Page 372: ...r cable is connected well to the sensor connector b Make sure stacker height sensor cable is connected well to the main board connector c Replace the stacker height sensor d Replace the finisher main board 3 Does finisher Main Tray motor work well a Make sure finisher Main Tray motor cable is connected well to the motor connector b Make sure finisher Main Tray motor cable is connected well to the ...

Page 373: ... warning does not disappear follow the instructions below 2 Does finisher stapler input sensor work well a Make sure finisher input sensor cable is connected well to the sensor connector b Make sure finisher input sensor cable is connected well to the main board connector c Replace the finisher stapler cartridge JC81 07408A d Replace the finisher stapler JC81 07917A e Replace the finisher main boa...

Page 374: ...od 1 Open finisher stapler door to refill cartridge and then close door Self Priming will be executed automatically if necessary If stapler error or warning does not disappear follow the instructions below 2 Does finisher stapler cartridge refill box equip well a Make sure stapler refill box equip well into cartridge JC81 07408A b Make sure staples doesn t jam near stapler head 3 Does finisher sta...

Page 375: ...P 4 149 M2 1213 Paper Mismatch at tray Load tray with setting paper and remove the jammed paper P 4 149 M2 1214 Paper jam inside of machine P 4 149 M2 1331 Paper jam inside of machine P 4 150 M2 1333 Check whether the pieces of paper remain in the paper path P 4 150 M2 1334 Paper jam inside of machine P 4 150 M2 2111 Paper jam at the top of duplex path P 4 150 M2 2113 Check whether the pieces of p...

Page 376: ...up reverse forward rollers are worn out or contaminated replace the defective roller JC93 00540A Refer to 3 2 4 Pickup_Reverse_Forward roller 4 If the problem persists check the pickup unit1 and feed sensor a Check if the pickup unit1 and feed sensor operate correctly b Check if the pickup unit1 harness is connected to the main board correctly c Check if the connector of the Guide feed assembly is...

Page 377: ...k if it operates correctly 6 If the problem persists replace the pickup drive unit JC93 00422A or Pickup unit1 JC93 00511A Refer to 3 3 13 Pick up Drive unit Refer to 3 3 22 Pick up Unit and Sensor Copyright 1995 2017 SAMSUNG All rights reserved 4 142 ...

Page 378: ...p reverse forward rollers are worn out or contaminated replace the defective roller JC93 00540A Refer to 3 2 4 Pickup_Reverse_Forward roller 4 If the problem persists check the pickup unit2 and feed sensor a Check if the pickup unit2 and feed sensor operate correctly b Check if the pickup unit2 harness is connected to the main board correctly c Check if the connector of the Guide feed assembly is ...

Page 379: ...k if it operates correctly 6 If the problem persists replace the pickup drive unit2 JC93 00422A or Pickup unit1 JC93 00512A Refer to 3 3 13 Pick up Drive unit Refer to 3 3 22 Pick up Unit and Sensor Copyright 1995 2017 SAMSUNG All rights reserved 4 144 ...

Page 380: ...w b Check if MP pick up reverse forward rollers are assembled correctly c If the MP pick up reverse forward rollers are worn out or contaminated replace the defective roller JC93 00540A Refer to 3 2 5 MP Pick up_Reverse_Forward roller 3 If the problem persists check if the MP solenoid operates correctly a Enter SVC mode Execute MP solenoid test Diagnostics Engine Diagnostics Engine Test Routines 1...

Page 381: ... Feed motor test Diagnostics Engine Diagnostics Engine Test Routines 100 0000 b Remove the rear cover c Check if the motor harness is connected correctly d If the problem occurs replace the main drive unit JC93 00912A Refer to 3 3 12 Main Drive unit Copyright 1995 2017 SAMSUNG All rights reserved 4 146 ...

Page 382: ... the jammed paper 2 If jammed paper occurs continually check the following a Enter SVC mode Execute feed motor test If the motor operation is normal go to step d b Remove the rear cover Check if the Regi MP feed motor cable is connected correctly c If the connection is OK replace the main drive unit JC93 00912A Refer to 3 3 12 Main Drive unit d If the Regi MP feed motor operation is normal check t...

Page 383: ...r Remove the jammed paper 2 If jammed paper occurs continually check the following a Enter SVC mode Execute Regi MP feed motor test If the motor operation is normal go to step d b Remove the rear cover Check if the Regi MP feed motor cable is connected correctly c If the connection is OK replace the main drive unit JC93 00912A Refer to 3 3 12 Main Drive unit d If the Regi MP feed motor operation i...

Page 384: ...ecified time 1 Open the side cover Remove the jammed paper 2 If jammed paper occurs continually check the following a Enter SVC mode Execute Regi motor test If the motor operation is normal go to step d b Remove the rear cover Check if the Regi MP feed motor cable is connected correctly c If the connection is OK replace the main drive unit JC93 00912A Refer to 3 3 12 Main Drive unit d If the Regi ...

Page 385: ...1 Open the side cover Remove jammed paper 2 If the problem persists check the following a Check the Regi sensor harness If the harness is normal replace the Regi sensor 0604 001381 Refer to 3 3 25 Registration Unit b Check the sensors in the Side Unit If the harness is normal replace the defective sensor 0604 001393 Refer to 3 3 20 1 Fuser out sensor 3 3 20 2 Duplex sensor Copyright 1995 2017 SAMS...

Page 386: ...me M3 1414 The paper has not left from the feed 1 sensor within the specified time 1 Open the side cover Remove jammed paper 2 If the problem persists check the following a Open the side cover Check if the connector is connected correctly b Remove the JOB SEPARATOR Check if the photo sensor is assembled correctly c Check if ACTUATOR EXIT is assembled correctly If the ACTUATOR EXIT JC66 02533A is d...

Page 387: ...d insert it Call for service if the problem persists P 4 156 M1 5111 Paper is low in tray 1 Load paper P 4 157 M1 5112 Paper is empty in tray 1 Load paper P 4 157 M1 5113 Paper is empty in tray 1 Load paper P 4 157 M1 5120 Paper is empty in all tray Load paper P 4 157 M1 5211 Paper is low in tray 2 Load paper P 4 158 M1 5212 Paper is empty in tray 2 Load paper P 4 158 M1 5612 Paper is empty in MP ...

Page 388: ...ert Tray1 correctly 2 If Tray1 is not locked or pulled out without holding the locking lever remove Tray1 3 Check if foreign substance or paper is inside the space between Tray1 2 If so please remove it 4 If the problem persists check that the auto size sensor is connected properly Refer to 3 3 18 Auto Size sensor 5 If the problem persists replace the main board JC92 02452A 4 153 Copyright 1995 20...

Page 389: ...ert Tray2 correctly 2 If Tray2 is not locked or pulled out without holding the locking lever remove Tray2 3 Check if foreign substance or paper is inside the space between Tray1 2 If so please remove it 4 If the problem persists check that the auto size sensor is connected properly Refer to 3 3 18 Auto Size sensor 5 If the problem persists replace the main board JC92 02452A Copyright 1995 2017 SAM...

Page 390: ...t Routines 100 0370 4 If the pick up motor operation is abnormal turn the machine off 5 Remove the rear cover 6 Check if the connection between pickup drive unit1 and main board is secure 7 If the connection is OK replace the pickup drive unit JC93 00442A Refer to 3 3 13 Pick up Drive Unit 8 If the problem persists check the pickup unit1 Refer to 3 3 22 Pick Up Unit and Sensor a Check if the photo...

Page 391: ...t Routines 100 0380 4 If the pick up motor operation is abnormal turn the machine off 5 Remove the rear cover 6 Check if the connection between pickup drive unit2 and main board is secure 7 If the connection is OK replace the pickup drive unit JC93 00442A Refer to 3 3 13 Pick up Drive Unit 8 If the problem persists check the pickup unit2 Refer to 3 3 22 Pick Up Unit and Sensor a Check if the photo...

Page 392: ...oting method 1 Remove tray 1 Load paper in the tray And insert tray 1 2 If paper is loaded but error message has not disappeared check the following a Turn the machine off Open the Side Cover b Remove Pick Up Unit1 Refer to 3 3 22 Pick Up Unit and Sensor c If the photo sensor is contaminated clean it d If the photo sensor is defective replace it 0604 001393 e If the actuator is defective replace i...

Page 393: ... tray 2 Load paper in the tray and insert the tray 2 2 If paper is loaded but error message has not disappeared check the following a Turn the machine off Open the Side Cover b Remove Pick Up Unit2 Refer to 3 3 22 Pick Up Unit and Sensor c If the photo sensor is contaminated clean it d If the photo sensor is defective replace it 0604 001393 e If the actuator is defective replace it JC66 03199A Cop...

Page 394: ...bleshooting method 1 Load the paper in the MP tray 2 If paper is loaded but error message has not disappeared check the following Refer to 3 3 22 3 MP unit a If the photo sensor is contaminated clean it b If the photo sensor is defective replace it 0604 001393 c If the actuator is defective replace it JC66 03217A 4 159 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 395: ...hod M3 2230 There is too much paper in output bin tray M3 2430 There is too much paper in inner tray 1 Remove the paper from output bin tray or inner tray 2 If this error ccurs continually check the following a Check if the bin full sensor and actuator is assembled correctly b Check if the bin full sensor 0604 001393 is defective Copyright 1995 2017 SAMSUNG All rights reserved 4 160 ...

Page 396: ...is not installed Install the card P 4 165 S2 1211 Engine System Failure S2 1211 Turn off then on P 4 166 S2 2311 Engine System Failure S2 2311 Turn off then on P 4 166 S2 3321 Supplying and mixing toner to developer unit Please wait P 4 166 S2 3421 Calibrating image density Please wait P 4 166 S2 4210 Front door is open Close it P 4 167 S2 4410 Right door is open Close it P 4 168 S3 3121 Scanner l...

Page 397: ...in board NOTE Insert the MSOK to the new main board 6 Assemble the rear cover Turn the machine on Error Code S1 1114 Error message Video System Failure S1 1114 Turn off then on Symptom CPU fan is not working Troubleshooting method 1 Turn the machine off 2 Wait until the machine is cool And then turn the machine on 3 If the problem persists turn the machine off again 4 Remove the rear cover Refer t...

Page 398: ...re the voltage of the battery If the battery is normal the measured value is over 3V 3 If the battery is normal replace the main board JC92 02746A Error Code S1 2111 Error message Video System Failure S1 2111 Turn off then on Symptom The machine can t detect memory during booting Troubleshooting method 1 Turn the machine off then on 2 If the problem persistss turn the machine off again 3 Remove th...

Page 399: ...or Code S1 2510 S1 2511 S1 2520 S1 2521 S1 2523 S1 2540 S1 2550 Error message MSOK System Failure S1 2510 Turn off then on MSOK System Failure S1 2511 Turn off then on MSOK Failure S1 2520 Call for service MSOK Failure S1 2521 Call for service PPM data is incorrect Call for service change MSOK MSOK Failure S1 2540 Call for service change MSOK MSOK Failure S1 2550 Call for service and change MSOK S...

Page 400: ...11 Turn off then on Symptom The USB device chip is defective Troubleshooting method 1 Turn the machine off then on 2 If the problem persists turn the machine off again 3 Check if the OPE hub board harness are connected correctly Reconnect the harness 4 If the harness is OK replace the OPE hub board Error Code S1 5221 Error message Wireless network card is not installed Install the card Symptom The...

Page 401: ...nd mixing toner to developer unit Please wait Symptom Toner supply is insufficient Troubleshooting method 1 Machine will execute the toner supply job Please wait until error message will be disappeared 2 If the problem persists check the toner supply drive unit 3 If the problem persists replace the toner cartridge Error Code S2 3421 Error message Calibrating image density Please wait Symptom Machi...

Page 402: ...over or Side cover is opened Troubleshooting method 1 Close the front cover correctly 2 Check if the cover open sensor connector is connected properly Reconnect it 3 If the sensor is defective replace it Refer to 3 3 29 Side Cover Open Switch 4 167 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 403: ...Code S3 3121 Error message Scanner is locked Symptom Scanner module does not move Troubleshooting method 1 Turn off the machine then on Check if the scanner module works normally 2 If the initial operation does not occurred normally turn the machine off 3 Remove the scan glass 4 Check if the home position sensor cable is connected correctly 5 Remove the scan rear cover Check if all cables on scan ...

Page 404: ...ve the scan rear cover Check if the connector on scan joint board is connected correctly 4 Remove the DSDF rear cover Check if the connector on DSDF board is connected correctly 5 If the connection is OK replace the DSDF board JC92 02446A Error Code S4 3111 Error message Fax System Failure S4 3111 Install fax modem card again Symptom Fax card is not installed properly Fax card is defective Trouble...

Page 405: ...l go to step 3 If entering System Recovery Mode fails go to step 5 d 3 Execute the System Recovery Insert USB memory stick which has recovery one rom and execute recovery HDD format Check if the problem disappears after system recovery format complete If yes go to step 4 If no go to step 5 c 4 Execute the firmware update Check if the problem disappears after one rom update If the problem disappear...

Page 406: ...7 Main Board Error Code S6 3123 S6 3128 Error message This IP address conflicts with that of other system Check it 802 1x authentication failed Please Contact the System Administrator Symptom Network error IP address conflicts with that of another system Communication error There is no response when checking the ping test Troubleshooting method Change the machine s IP address 1 Select Machine Setu...

Page 407: ...e related cable 3 If the SMPS is normal replace the main board Error Code S7 2110 Error message Fuser Failure S7 2110 Turn off then on Symptom Heater control relay is abnormal Troubleshooting method 1 Turn the machine off Re install the fuser unit then turn the machine on 2 If the problem persists replace the Fuser unit JC91 01163A 220V JC91 01164A 110V Refer to 3 2 2 5 Fuser unit Copyright 1995 2...

Page 408: ...ure U1 2335 Turn off then on P 4 180 U1 2337 Fuser Failure U1 2337 Turn off then on P 4 182 U1 233A Fuser Failure U1 233A Turn off then on P 4 180 U1 233D Fuser Failure U1 233D Turn off then on P 4 182 Error Code U1 2113 U1 2119 Error message Fuser Unit Failure U1 2113 Fuser Unit Failure U1 2119 Symptom The thermistor can t measure temperature The hear roller will not heat up Troubleshooting metho...

Page 409: ...ntact type thermistor 1404 001567 or Non contact type thermistor 1404 001453 is broken 4 If the problem persists replace the Fuser unit 220V JC91 01163A 110V JC91 01164A 5 If the problem persists replace the main board JC92 02746A or FDB board 220V JC44 00211A 110V JC44 0021A or SMPS 220V JC44 00100C 110V JC44 00093C Copyright 1995 2017 SAMSUNG All rights reserved 4 174 ...

Page 410: ...f the pressure control unit occurs b Check if the parts of the pressure control unit are abnormal Check if the shape of the CAM REAR JC66 03178A is broken Check if there are abnormal parts of the pressure control unit c Check if the fuser motor is abnormal via service mode Diagnostics Engine Diagnostics Engine Test Routines 109 0140 3 If the problem persists replace the Fuser unit 220V JC91 01163A...

Page 411: ...rmal Is the voltage during the operation 10 of the rated voltage 3 Remove the fuser unit After opening the jam cover check jammed or wrapped paper is in the fuser unit 4 If the problem persists Check the following Refer to 3 3 21 Fuser unit a Check if the Halogen lamp 110V 4713 001632 220V 4713 001633 is broken or disconnected b Check if the AC connection of the Halogen lamp is disconnected or con...

Page 412: ... the Fuser unit 220V JC91 01163A 110V JC91 01164A 6 If the problem persists replace the main board JC92 02746A or FDB board 220V JC44 00211A 110V JC44 0021A or SMPS 220V JC44 00100C 110V JC44 00093C 4 177 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 413: ...voltage is normal Is the voltage during the operation 10 of the rated voltage 3 Remove the fuser unit After opening the jam cover check if jammed or wrapped paper is in the fuser unit 4 If the problem persists Check the following Refer to 3 3 23 Fuser unit a Check if the contact type thermistor 1404 001567 or Non contact type thermistor 1404 001453 is broken 5 If the problem persists replace the F...

Page 414: ...e 3 If the problem persists Check the following Refer to 3 3 23 Fuser unit a Check if the Halogen lamp 110V 4713 001632 220V 4713 001633 is broken or disconnected b Check if the AC connection of the Halogen lamp is disconnected or contaminated c Check if the thermistat 4712 001098 is disconnected d Check if the contact type thermistor 1404 001567 or Non contact type thermistor 1404 001453 is broke...

Page 415: ...normal Is the voltage during the operation 10 of the rated voltage 3 Remove the fuser unit After opening the jam cover check if jammed or wrapped paper is in the fuser unit 4 If the problem persists Check the follows Refer to 3 3 23 Fuser unit a Check if the Halogen lamp 110V 4713 001632 220V 4713 001633 is broken or disconnected b Check if the AC connection of the Halogen lamp is disconnected or ...

Page 416: ... the Fuser unit 220V JC91 01163A 110V JC91 01164A 6 If the problem persists replace the main board JC92 02746A or FDB board 220V JC44 00211A 110V JC44 0021A or SMPS 220V JC44 00100C 110V JC44 00093C 4 181 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 417: ...wer voltage is normal Is the voltage during the operation 10 of the rated voltage 3 Remove the fuser unit After opening the jam cover check if jammed or wrapped paper is in the fuser unit 4 If the problem persists Check the follows Refer to 3 3 23 Fuser unit a Check if the Halogen lamp 110V 4713 001632 220V 4713 001633 is broken or disconnected b Check if the AC connection of the Halogen lamp is d...

Page 418: ... the Fuser unit 220V JC91 01163A 110V JC91 01164A 6 If the problem persists replace the main board JC92 02746A or FDB board 220V JC44 00211A 110V JC44 0021A or SMPS 220V JC44 00100C 110V JC44 00093C 4 183 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 419: ... 1112 Turn off then on Call for service if the problem persists P 4 185 U2 1113 LSU Failure U2 1113 Turn off then on Call for service if the problem persists P 4 185 U2 1114 LSU Failure U2 1114 Turn off then on Call for service if the problem persists P 4 185 U2 6210 LSU Failure U1 6210 Turn off then on Call for service if the problem persists P 4 186 Copyright 1995 2017 SAMSUNG All rights reserve...

Page 420: ...3 3 LSU If the LSU motor makes a sound a By SVC mode Check if the motor ready signal is occurred Diagnostics Engine Diagnostics Engine Test Routines 110 0000 b If not open the side cover and replace the LSU JC97 04017B If the LSU motor does not make a sound a Unplug and reconnect the LSU flat cable connecting the LSU Then check the operation sound of LSU b Unplug and reconnect the LSU flat cable o...

Page 421: ...oubleshooting method 1 Turn the machine off then on 2 If the problem persists check the followings a Check if the LSU harness is connected correctly b If the LSU harness is OK check the LSU installation status c If the LSU installation is OK replace the LSU d If the LSU is OK replace the main board Copyright 1995 2017 SAMSUNG All rights reserved 4 186 ...

Page 422: ...Original paper jam inside the scanner P 4 189 U3 3314 Original paper jam inside the scanner P 4 189 U3 3413 Original paper jam inside the scanner P 4 190 U3 3414 Original paper jam inside the scanner P 4 190 U3 3513 Original paper jam inside the scanner P 4 190 U3 3514 Original paper jam inside the scanner P 4 190 U3 3611 Original paper jam in the exit area of scanner P 4 191 U3 3613 Original pape...

Page 423: ...d close the DSDF cover Check if the error message is disappeared 2 Open the DSDF cover Push and release the pick up module Check if the pick up module returns the original position Check if the spring is deformed If the spring is defective replace it 6107 003581 3 Check If the regi sensor is OK check the scan sensor and scan actuator If their operation is abnormal replace the defective part Copyri...

Page 424: ...ove it 2 If this error occurs continually check the Regi sensor and Regi actuator Push and release the regi actuator Check if the pick up module returns the original position If the sensor is defective replace it 0604 001393 3 If the regi sensor is OK check the scan 1 sensor and reflect film If the scan 1 sensor is defective replace it 0604 001381 If the reflect film is contaminated clean it 4 189...

Page 425: ... If this error occurs continually check the Regi sensor and Regi actuator Push and release the regi actuator Check if the pick up module returns the original position If the sensor is defective replace it 0604 001393 3 If the regi sensor is OK check the scan 2 sensor and exit sensor If the scan 2 sensor is defective replace it 0604 001381 If the exit sensor is defective replace it 6107 003581 Copy...

Page 426: ...ed in exit area of the DSDF unit Troubleshooting method 1 Open the DSDF cover If there is jammed paper remove it 2 If the regi sensor is OK check the scan 2 sensor and exit sensor If the scan 2 sensor is defective replace it 0604 001381 If the exit sensor is defective replace it 6107 003581 4 191 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 427: ...and close the DSDF cover Check if the error message is disappeared 2 If the problem persists check the cover open sensor a Open the DSDF cover Remove the spring b Remove 4 screws c Check if the sensor connector is connected correctly If the sensor is defective replace it 0604 001393 Copyright 1995 2017 SAMSUNG All rights reserved 4 192 ...

Page 428: ...sfully troubleshoot print quality problems as many variables as possible must be eliminated The first step is to generate prints using printable pages embedded in the printer on laser paper The paper should be from an unopened ream that has been acclimated to room temperature and you should ensure that genuine Samsung Toner is installed in the printer Samsung A S chart A3 4 193 Copyright 1995 2017...

Page 429: ... Map image For checking fine line reproduction G Color patches For checking color reproduction and uniformity H Gradation pattern For checking tone reproduction of 7 colors C M Y K R G B 10 100 I Color Mono text For checking the reproduction of color mono text J Multilingual Feature For checking the reproduction of small text K White Gap pattern For checking color to color color to mono white gap ...

Page 430: ... P P a a r r t ts s L L i if fe e 1 1 C C h h e e c c k k O O P P E E L L E E D D 2 2 P P r r i in n t t R R e e p p o o r r t t 3 3 P P r r i in n t t T T e e s s t t P P a a g g e e A A s s s s u u m m e e D D e e f fe e c c t t T T y y p p e e C C a a u u s s e e s s T T e e s s t t a a c c a a u u s s e e P P r r i in n t t T T e e s s t t P P a a g g e e C C l le e a a r r V V e e r r i if fi...

Page 431: ...n Replace Drum unit Refer to 3 2 1 2 If Charge Scorotron saw in Developer unit is contaminated Clean the Scorotron with the Cleaning bar 3 If the Charge Scorotron saw is defected Replace Drum unit Refer to 3 2 1 4 Scanner unit is contaminated ADF Glass Mirror CCD Sensor Wife the surface of contaminated parts with a soft cloth Copyright 1995 2017 SAMSUNG All rights reserved 4 196 ...

Page 432: ...4 Troubleshooting Step Check item Action Refer to 3 3 29 4 197 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 433: ...No toner on DR partially Remove foreign substances Make the hook Transparency sheet is recommended Put the hook into the gap between DR and Blade Pull out foreign substances 2 Developer is empty Replace Developer unit Check the toner remain on Report page Check the toner layer on Roller Magnetic is uniform or not Refer to 3 2 2 2 Copyright 1995 2017 SAMSUNG All rights reserved 4 198 ...

Page 434: ...3 The path of Laser beam is blocked Foreign substance is on the LSU window Clean the LSU window 4 OPC is scratched or contaminated in the vertical direction Replace Drum unit Refer to 3 2 1 4 199 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 435: ...ng procedure Step Check item Action 1 Poor connection between CR terminal and Set Wipe out the surface of contaminated CR terminal 2 Poor charge voltage of HVPS MHV Check the connection between MHV terminal and connector Replace HVPS Refer to 3 3 5 Copyright 1995 2017 SAMSUNG All rights reserved 4 200 ...

Page 436: ...exposed for long hours Damaged by high voltage in a short time As some time passes most of bands will disappear Replace Drum unit Refer to 3 2 1 2 Horizontal periodic Light Dark bands Roller Magnetic 35 7mm Roller Magnetic is inferior in quality V groove of the surface of Roller Magnetic is not uniform Replace Deve unit Refer to 3 2 2 4 201 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 437: ...hange to the new and better grade paper 2 Thv transfer voltage is low Turn up the THV transfer voltage Refer to 4 4 6 7 3 Connection between HVPS and THV is incorrect Check if the connection between THV high voltage terminal and HVPS THV terminal is correct Check if the connection of HVPS and TR correct Copyright 1995 2017 SAMSUNG All rights reserved 4 202 ...

Page 438: ...fer to 3 2 1 2 Toner is over supplied by abnormal TC sensor Replace the Toner cartridge Refer to 3 2 2 3 T1 Voltage is abnormally high Check the connection in HVPS Connection of Transfer rollers in THV TR Replace HVPS Refer to 3 3 5 4 HVPS operates abnormally HVPS is damaged or broken Replace HVPS Refer to 3 3 5 4 203 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 439: ... Check item Action 1 Occur the poor Transfer Replace HVPS Refer to 3 3 5 2 Output voltage of HVPS is abnormally low Color density becomes low Replace HVPS Refer to 3 3 5 3 TC Sensor operates abnormally Replace Toner cartridge Refer to 3 2 1 Copyright 1995 2017 SAMSUNG All rights reserved 4 204 ...

Page 440: ... has occurred Remove foreign substances at the drive gears Apply grease Toner cartridge gears OPC unit gears Main drive unit gears Replace the abnormal units Toner cartridge Drum unit Main drive unit 2 Under 1mm periodic jitter or horizontal bands has occurred Check if the LSU is assembled incorrectly replace the screws Replace LSU Refer to 3 3 3 4 205 Copyright 1995 2017 SAMSUNG All rights reserv...

Page 441: ...cassettes Reduce paper 3 Are the cassette side guides properly set Adjust the side guides 4 Is the surface of pick up reverse forward roller dirty Clean or replace the contaminated roller Refer to 3 2 5 5 Is the transfer belt installed properly Reinstall ITB unit 6 Is the DADF installed and adjusted properly Reinstall the DADF unit Adjust DADF skew Refer to 4 7 Copyright 1995 2017 SAMSUNG All righ...

Page 442: ... is scratched Replace the fuser unit 4 Check if the temperature control system has problems Thermistor is broken or operates abnormally Halogen lamp is broken or operates abnormally Check the Non contact thermistor sensor Check the Halogen lamp Refer to 4 5 7 U1 2113 If you find some problems replace the broken parts or Fuser unit 5 Check if the pressure control system operates properly Check the ...

Page 443: ...n 1 Is the transfer roller dirty or worn out Clean or replace the Transfer roller Assembly 2 Are the fuser belt and pressure roller dirty Clean the fuser belt and pressure roller 3 Check the pressure roller surface is damaged or scratched Replace Fuser unit Refer to 3 2 2 5 Copyright 1995 2017 SAMSUNG All rights reserved 4 208 ...

Page 444: ...CRUM harness of the toner cartridge is connected correctly Check if modular jack of the toner cartridge is broken or assembled abnormally If the modular jack harness is defective replace it with new one If the modular jack is entered to the toner cartridge pull out it with hands 3 CRUM PBA problem or CRUM data broken Replace the toner cartridge with new one 4 CRUM connection Modular connector inst...

Page 445: ...fter long term use of the machine And the paper tail edge contamination can be occurred when paper edge touch the Rib Troubleshooting 1 This problem could be occurred after long term use 150K above 2 So when service man replace the transfer roller unit lifespan is 150K he must clean up the contaminated paper guide rib And we can prevent paper edge contamination from paper guide rib Copyright 1995 ...

Page 446: ...age 1 Acoustic noise in Fuser unit P 4 211 1 Acoustic noise in Fuser unit Symptom Acoustic noise from fuser assembly in early stage of printing Cause Fuser gear is damaged Troubleshooting 1 Replace the fuser unit with new one 4 211 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 447: ...as open P 4 214 3 ADF paper jam Multi feed P 4 215 4 Scanner Locked P 4 216 5 How to adjust image distortion P 4 217 6 Paper Jam occurs due to Registration ROLLER IDLE of ADF P 4 218 7 ADF is not recognized and an S3 3211 error occurs or copying must be performed from the platen P 4 219 8 During copy or scan job the original paper JAM and U3 3213 error occur P 4 220 Copyright 1995 2017 SAMSUNG All...

Page 448: ...he copier machine UI indicate CCD Lock message and FR Carriage can t move on the rail Cause Tilted copier set over 20 degree When operate scanner in FR pushed condition Troubleshooting 1 Open the scan glass 2 Bend the spring like picture 4 213 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 449: ...ed to access the platen glass the unit should remain at a 50 angle 10 ADF unit does not remain open as expected Troubleshooting 1 Remove the ADF connector cover 2 Remove the connector and 1 screw 3 Lift up and remove the ADF unit 4 Remove 4 screws from the each hinge unit And then replace the hinge unit with new one 5 Reassemble the ADF unit again Copyright 1995 2017 SAMSUNG All rights reserved 4 ...

Page 450: ...during multi feeding This also stabilizes paper path NOTE The friction pad is also replaced when the Guide Pickup is replaced Replacement Procedure 1 Open the Cover Open Assembly 2 Remove the ADF separation pad then replace it with new one 3 Remove the Guide Pickup by pressing the side as shown below 4 Assemble the new Guide Pickup 5 Update the firmware as the latest version 4 215 Copyright 1995 2...

Page 451: ...gnal pin is 0V Main board and signal is normal b The voltage at signal pin is 4 5 3V Main board and signal is abnormal 3 If the main board and signal is normal and all 24V output channels are nearly 0V check other parts i e Fuser motor scanner harness etc driven by 24V voltage before replacing the SMPS 4 If the main board and signal is normal and just one or two or three 24V output channels are ne...

Page 452: ...1 Loosen the 4 screws of the left hinge then loosen the 4 screws of the right side Adjust the ADF 2 Perform a copy job from the ADF and see if image distortion occurs Repeat steps 1 and 2 if there is distortion 3 If image distortion is removed then tighten the hinges screws 4 217 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 453: ... a paper jam Troubleshooting 1 Open ADF Cover 2 Rotate Registration ROLLER IDLE by hand At this time which is close to screw does not rotate smoothly and rotates smoothly 3 If roller does not rotate smoothly loosen screw until roller does rotate smoothly 4 When loosening screw still does not allow roller to rotate well remove ADF cover and scrape away contact point with a knife until roller rotate...

Page 454: ...nstallation is not recognized S3 3211 error occurs and copy must be performed using the platen Cause ADF power cable fails Troubleshooting 1 Reassemble the ADF power cable and if it does not solve the problem replace the cable 2 Adjust harness and make it fixed with cable tie 4 219 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 455: ...3 error occur SL K7xxx LX series SL X7xxx LX series Troubleshooting 1 Check if the Sponge Damper Separation is moved to other position 2 If yes refer to following guide a Remove 3 screws b Remove the linker pressing its upper side to the inner direction And then remove the front cover c Remove 4 screws Copyright 1995 2017 SAMSUNG All rights reserved 4 220 ...

Page 456: ...4 Troubleshooting d Remove the Pick up Assy e Replace the DSDF HOUSING SEPARATION 4 221 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 457: ...use Lack of grease in gear train Old type gear is assembled Troubleshooting 1 Enter the service mode 2 Execute the fuser motor test Service Mode Diagnostics Engine Diagnostics Engine Test Routines Fuser Motor Forward 3 Remove the fuser unit And execute the fuser motor test again 4 If the machine still makes noise replace the DRIVE FUSER EXIT Assy 5 If not replace the fuser unit Copyright 1995 2017...

Page 458: ...pen well Cause Cassette operation is not smooth because Toner power is attached to the Cassette Locker Troubleshooting 1 Wipe the Toner powder attached to the Cassette Locker 2 Applying a small amount of the grease to Cassette Locker 3 HANARL Grease Product name HANARL SN 250 Manufacture KANTO KASEI Inc Appearance Orange Directions for use Soak an object in HANARL or apply it by brushes After havi...

Page 459: ... connection on the main board Connector defect of the main board Troubleshooting 1 Check the harness connection If the harness is not connected correctly reconnect it 2 Check the pick up unit connector on main board If the connector has some problem of soldering replace the main board Copyright 1995 2017 SAMSUNG All rights reserved 4 224 ...

Page 460: ...sh the cover switch with paper forcibly b Enter the service mode c Select the menu below EDC Mode Diagnostics Engine Diagnostics Engine Test Routine Feed motor on off Check the two feed rollers operating status d If the feed rollers can not rotate open the rear cover and check the motor and gears 2 Check the connection between the main board CN27 and feed motor 3 If the problem persists replace th...

Page 461: ... sound of LSU motor Symptom The machine makes some noise like a siren from LSU motor in printing mode Cause LSU motor defect Troubleshooting 1 Enter the service mode and execute the LSU motor test 2 If the LSU motor run sound is loud replace the LSU 3 If not check the other unit Copyright 1995 2017 SAMSUNG All rights reserved 4 226 ...

Page 462: ...No Problem Description Troubleshooting Page 1 Driver installation problem P 4 228 2 Job pause problem P 4 229 3 Scan to PC login failure P 4 230 4 Script error in Internet Explorer P 4 231 4 227 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 463: ...e wrong version CD was applied to SOP product because couldn t confirm the exact CD version in Plant Troubleshooting 1 Added the version information to the barcode on CD artwork in order to not apply wrong version CD when making SOP product at Plant 2 Can confirm the exact CD information through barcode and can apply the exact CD to product Barcode information on CD Artwork The sample for K4350 Be...

Page 464: ...ing job pausing process job status is wrong Troubleshooting 1 During job pausing process keep valid state of pause process a Pausing Paused b If user press cancel paused canceling canceled c If user press continue paused resuming progressing 4 229 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 465: ...lled on customer PC please update Easy Printer Manager to the latest version from Download Center of Samsung web site 2 Launch Easy Printer Manager and check whether Enable Scan from Device Panel is checked in the Scan to PC Settings menu 3 Even though Enable Scan from Device Panel is checked but still Login Failure is occurred please check SNMP communication between PC and MFP has been blocked or...

Page 466: ...ot print anything IE 9 or later version Cause In protected mode the RegOpenCurrentUser function with write authority returns error or access denied Can not write on the HKEY_CURRENT_USER registry Troubleshooting 1 Download the latest driver and install it 4 231 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 467: ...P 4 236 6 No power problem P 4 238 7 Active NFC doesn t detect NFC tag P 4 239 1 Recognition error of the side cover problem Symptom The side cover is closed but the open message of the side cover displays on LCD Cause The spring plate of the side cover open sensor is deformed by the deformation of the stopper of the side cover Troubleshooting 1 Replace the side cover open sensor Assy or deform th...

Page 468: ...0V Main board and signal is normal b The voltage at signal pin is 4 5 3V Main board and signal is abnormal 3 If Main board and signal is normal and all 24V output channels are nearly 0V check other parts i e Fuser motor scanner harness etc driven by 24V voltage before replacing the SMPS 4 If Main board and signal is normal and just one or two or three 24V output channels are nearly 0V inspect some...

Page 469: ...ng 3 HDD makes a loud noise Symptom The Hard Disk Drive makes a loud noise when working Cause HDD itself has defects Troubleshooting 1 Replace the HDD with new one Copyright 1995 2017 SAMSUNG All rights reserved 4 234 ...

Page 470: ...Do a ping test after connecting the network line to the SET If it is okay check the network configuration which may set wrong by some users without notice 3 If the result of the ping test is not good then open the rear cover and see the main board if there are some visible defects on the network related components such as connector CN16 capacitor C192 and any other components nearby Surge voltage ...

Page 471: ...frequency Troubleshooting 1 If the power cord is connected to the multi tap unplug and plug it to the independent outlet 2 If the touch malfunction persists check the followings a Press Power button until the pop up will be displayed b Press pop up area except Cancel and Turn Off button until the password window will be displayed Copyright 1995 2017 SAMSUNG All rights reserved 4 236 ...

Page 472: ...alue After changing Touch Config press Home button Proiority 1 default 4 401K_500K 5 500K_599K 3 148K_290K 2 86K_216K f Check the touch operation If the touch malfunction persists change Touch Config to another value and test the touch operation again 4 237 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 473: ...After turning the machine on it can not turn on And OPE lamp is not on Cause The main board harness is not connected correctly Troubleshooting 1 Unplug all the harness from the main board Then reconnect them Copyright 1995 2017 SAMSUNG All rights reserved 4 238 ...

Page 474: ...tronic signal between NFC reader and NFC tag Troubleshooting If the meatallic sticker has attached on Active NFC module NFC will not works fine Because metallic sticker block electronic signal between NFC model and tag If you attached following sticker on NFC module remove it now 4 239 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 475: ...4 Troubleshooting 4 9 Adjusting the ADF DSDF_RADF skew 1 Stand the ADF unit Loosen 2 screws securing both hinge units slightly Copyright 1995 2017 SAMSUNG All rights reserved 4 240 ...

Page 476: ...kew image is like a below sample adjust the hinge unit to the direction of arrow 1 scale 1 0 mm skew adjustment b If the skew image is like a below sample adjust the hinge unit to the direction of arrow 1 scale 1 0 mm skew adjustment 4 241 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 477: ...Troubleshooting 3 Detach the ADF sponge after adjusting the skew Place the ADF sponge on platen glass And then close the ADF unit to stick the sponge Copyright 1995 2017 SAMSUNG All rights reserved 4 242 ...

Page 478: ...ring a machine Specification of SPDS App 1 Mobile a Support model Galaxy series All android phone Galaxy S series S2 S3 S4 Galaxy Note series Note1 Note2 Note3 Galaxy Tab series Tab7 0 Tab7 7 Tab8 9 Tab10 1 b Android version Android 4 0 or later Ice Cream Sandwich 2 Printer a USB support model b Wifi Direct support model 4 243 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 479: ... App can be found by searching SPDS 3 Start Installation Press INSTALL after checking App information 4 Check Authority Press ACCEPT after checking required authority 5 Installing SPDS App will be installed 6 Installation Complete After completing install App you can see installation result If you want to run App press OPEN Copyright 1995 2017 SAMSUNG All rights reserved 4 244 ...

Page 480: ...han 4 characters Blank spaces are not allowed Utilize capital and small letters NOTE If E mail address is invalid you cannot progress to the next step If Partner ID is invalid you cannot receive approval of administrator 3 Request User Registration After request of user registration wait for approval of administrator If approved by the administrator email notification will be sent out 4 245 Copyri...

Page 481: ...om of screen 2 Registration Password Press OK after ID input User Request Registration 3 Send Authentication Code Confirm Authentication Code to e mail of registered user 4 Input Authentication Code Press OK after input authentication code 5 Registration Password Input your password 6 Complete Registration Press OK and then login at login screen Copyright 1995 2017 SAMSUNG All rights reserved 4 24...

Page 482: ...quest Registration Change Reset your Password 2 Try login Try login after input ID and Password If you forget your password press Change Reset your Password 3 Success login If you have successful login you can see the four device connectivity method 4 247 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 483: ...en present device USIM and USIM that used at sign up are different you can login after USIM Change Request 3 USIM Change Request You can login via new ID and password after administrator approve USIM change USIM information will be updated you cannot login with existing USIM Copyright 1995 2017 SAMSUNG All rights reserved 4 248 ...

Page 484: ...er you can see printer list that is available Select printer for connectivity 3 Device Connect Press WPS or Connect button of printer for connectivity Once SPDS has connected you can see User Information Consent Screen 4 Fail Device Connect When your printer firmware is not supported by SPDS a temporary device error pop up message will occur 4 249 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 485: ...nction 2 NFC Tag After login select NFC protocol on your device at Device Connect Method 3 Connect Device When NFC tagging Wi Fi Direct device connection is made confirmation window pops up Unlike Wi Fi Direct NFC Tagging method is directly connected to the printer The list of available devices is omitted Copyright 1995 2017 SAMSUNG All rights reserved 4 250 ...

Page 486: ...ty Press OK when pop up occurs Once SPDS has connected you can see User Information Consent Screen Without Connection 1 Device Connect Method Press Without Connection Need no connection to device Approval process of user information is omitted 2 Initial Screen You can see initial screen does not include any device information 4 251 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 487: ...n comes out If user information is correct press YES Press NO for customer consent 2 Customer Information Consent Customer consent has not been completed this screen comes out 3 Input information Check the checkbox after reading terms Input name company e mail of customer and then press Consent Copyright 1995 2017 SAMSUNG All rights reserved 4 252 ...

Page 488: ...y Requesting Statistics and Movie Guide 2 Error Inquiry Error Code of Connected device shows by pressing device error inquiry 3 Detailed Inquiry You can see detailed information of connected device by selecting Error code 4 When there is no error If connected device has no error code pop up comes out 5 Auto Complete If you input more than two characters Error Code auto complete function is offered...

Page 489: ...art Date and End date is requirement condition 3 Select Date When click Start Date or End date calendar comes out you can select date 4 Conduct Search After input search condition conduct search 5 Result list The results of search condition comes out as a list 6 See the detail By selecting items from list you can see detail Copyright 1995 2017 SAMSUNG All rights reserved 4 254 ...

Page 490: ...enu of Connected Device History there are History of Each Error Code History of Each Corrective Part and History of Each Service Engineer 3 Subordinate Menu Selection Corrective Histories are listed by selecting menu 4 See the detail Detailed Action comes out by selecting Corrective history list 4 255 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 491: ...r mode 2 Authority Confirm Requesting Statistics require administrator authority So if you have no administrator authority you cannot use this function 3 Requesting Statistics Usage Statistics History will be sent to e mail of requester Copyright 1995 2017 SAMSUNG All rights reserved 4 256 ...

Page 492: ...d movie exist NOTE If SD Card of the mobile phone does not exist it is not downloaded If there is movie at SD Card movie will be played If movie does not exist a download confirmation pop up comes out NOTE Movie is saved to SD Card Card Android data com sec spds files video 4 Play Movie Play Movie that exist in SD card Movie support landscape mode 4 257 Copyright 1995 2017 SAMSUNG All rights reser...

Page 493: ...consist of ON OFF HIGH LOW OPEN CLOSE INSTALL UNINSTALL 3DIGI Only ON OFF run diagnosis by Start Button Other function except ON OFF Diagnosis Mode indicate status value of connected device 3 Device Sleep Mode If device status is sleep you can use diagnosis mode after wake up process 4 Device in use However wake up device you cannot use diagnosis before status become ready Copyright 1995 2017 SAMS...

Page 494: ...to Print There are five types of pattern 5 Skew Black Solid Prints out a blank sheet There are four types of pattern A4 Letter A3 Ledger 1 sided Simplex 2 sided Duplex Number of Pages to Print is only enable at Prints out a blank sheet Prints out a blank sheet 1 to 100 can be entered 3 Print When press Print options set in the print are utilized 4 259 Copyright 1995 2017 SAMSUNG All rights reserve...

Page 495: ...formation Date of First Set Installation Firmware information 3 Preferences Information Preferences Information indicates Model Name Device Serial Number Date of Installation Firmware Version 4 Date of First Set Installation Date of First Set Installation Firmware information indicate each information 5 Print Press Print information indicated on UI will print out Copyright 1995 2017 SAMSUNG All ri...

Page 496: ...indicate Supplies information of connected device 2 Network Network indicate Network information of connected device 3 Fax Report FAX REPORT Fax Sent Fax Received Fax Protocol Dump Fax Diagnostics 4 261 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 497: ...Login Input admin account of connected device and press Login Button 3 Export Export data of printer press OK 4 Import Importing data of data that exported from connected printer press OK 5 Complete After end of Import press OK Export menu ends Device will reboot Copyright 1995 2017 SAMSUNG All rights reserved 4 262 ...

Page 498: ...save method SD Card 4 SD Card Transport Complete If you select SD Memory Log will be saved at Phone SPDS DEBUGLOG Press OK then Send Debug Log Menu end 5 Transport Position Selection 2 Log names that can transport are indicated on screen Select save method Server 6 Server Transport Complete After completing upload pop up comes out Press OK then Send Debug Log Menu end 4 263 Copyright 1995 2017 SAM...

Page 499: ...ce Device Settings Press IP Settings 2 IP Setting Input IP Address Subnet Mask Gateway Press OK 3 Change Complete If IP changing complete normally above pop up comes out Press OK then IP Setting Menu end Copyright 1995 2017 SAMSUNG All rights reserved 4 264 ...

Page 500: ...ice Settings Press Counter Initialization 2 Counter Initialization Select item to initialize 3 Initialization Complete If initialization complete normally pop up comes out Press OK you can initialize other counter value 4 265 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 501: ...ings Press Footer ON OFF 2 Footer Setting When press ON button activate Footer value When press OFF button inactivate Footer value 3 Footer Change Request If Footer Setting is requested normally toast message will occur Copyright 1995 2017 SAMSUNG All rights reserved 4 266 ...

Page 502: ...oad Corrective will be aggregated with abnormal action 3 Corrective In the Corrective you can input Part of Action Detailed Action Attached Image 4 Select Part for Action Part for Actions are Feeding Main board Delivery Belt Scan Sensor Power Fixing Option Fax Frame Phenomenon LSU Application Driver Firmware Others 5 Input Detailed Action Part of Action and Detailed Action are required Input requi...

Page 503: ...evice If connection between App and device e g device reboot Timeout go to device connection menu 2 Disconnected Devices For App reconnect to device go to device connection menu before indicate subordinate menu 3 Subordinate Menu If device connection perform normally you can see subordinate menu Copyright 1995 2017 SAMSUNG All rights reserved 4 268 ...

Page 504: ...onnected 3G LTE WIFI try search 3 Error Message If network error 3G LTE WIFI occur error message pop up print out and cannot proceed In this case it is necessary to check the network 4 Network Normal When network 3G LTE WIFI is connected normally try search 5 Normal Result Because there is no problem with the network App will show normal results 4 269 Copyright 1995 2017 SAMSUNG All rights reserve...

Page 505: ...ection diagram includes the harness part code as shown below Black text harness code is for color and mono model in common Blue text harness code is for mono model Red text harness code is for color model Copyright 1995 2017 SAMSUNG All rights reserved 5 1 ...

Page 506: ...TOR SI DE JC39 01336A EXI T1 STEP 7 6 5 4 3 2 1 1 2 3 4 5 6 7 JC39 01613A EXI T2 STEP DUPLEX RETURN SOL 8 7 6 5 4 3 2 1 1 2 3 4 5 6 7 8 EXI T2 EXI T2FULL FUSER BLDC BLDC 10 9 8 7 6 5 4 3 2 1 EXI T1FULL EXI T 3 292229 0 CN6 EXI T 5V1_LP N C GND N C nPAPER_EXI T1 N C 5V1_SLP GND nBI N_FULL_EXI T1 A_EXI T2 nA_EXI T2 nB_EXI T2 B_EXI T2 PW M _RETURN_DUPLEX 24V3 5V1_LP GND nDETECT_T1_POS1 5V1_LP GND nPA...

Page 507: ...BLDC BLDC 10 9 8 7 6 5 4 3 2 1 FEE D1 REGI OPC BLDC M ONO ITB BLDC C OLOR BLDC 10 9 8 7 6 5 4 3 2 1 CL FEE D CLUTCH CL M PCLUTCH CL REGICLUTCH PICKU P1 STE P STE P PAPE R_EM PTY2 PAPE R_LIF T2 PICKU P2 STE P STE P CN 46 PI CKUP 5V1_ LP GND nPAPER_EM PTY1 5V1_ LP GND nPAPER_LI FT1 A_PI CKUP1 nA_PI CKUP1 nB_PI CKUP1 B_PI CKUP1 A_FE ED nA_FEE D nB_FEE D B_FE ED 5V1_ LP GND nPAPER_EM PTY2 5V1_ LP GND ...

Page 508: ...5 26 27 28 29 30 31 32 33 34 35 HVPS CO LO R HVP S COLOR PW M _DEV_DC_Y_CO N PW M _I THV_Y_CO N PW M _AC_VPP_Y_CO N nEN_AC_Y_CO N PW M _AC_PREQ _CO N PW M _M HV_Y_CO N PW M _FUSER_BI AS_CO N PW M _SAW _CO N PW M _THV_CO N PW M _THV_CLEAN_CO N ADC_THV_P_CO N ADC_HV PS_24_CO N PW M _DEV_DC_K_CO N PW M _DEV_DC_C_CO N PW M _DEV_DC_M _CO N PW M _I THV_K_CO N PW M _I THV_C_CO N PW M _I THV_M _CO N ADC_M...

Page 509: ...M _BO TTLE_Y SCL_CRU M _BO TTLE_Y GN D 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 JC39 01665A TO NER C DC M TR DC TO NER C CO UN T JC39 01665A TO NER M DC M TR DC TO NER M CO UN T JC39 01665A TO NER Y CO UN T JC39 01665A TO NER C CRUM TO NER M CRU M TO NER Y CRUM TO NER Y DC M TR DC JC39 02091A JC39 02100A JC39 01665A I D SENSO R 2 292229 2 C...

Page 510: ...NLET M AI N SW I TCH GN D FDB SM PS TYPE5 INLET LI VE N EU TR AL 1 2 IN LET 1 2 3 4 5 6 7 8 9 10 11 12 SM PS TYP E5 5V1 5V2 24V1 24V2 24V3 24V4 D G N D D G N D D G N D D G N D D G N D D G N D SM PS TYP E 5 TYPE5 LI VE NEU TRA L 1 2 TYPE5 TYPE5 LI VE NEU TRA L 1 2 TYPE5 JC39 01585A 1 2 3 TYPE5 SI G N A L DGN D nEN _24V_SM PS _O D G N D TYPE 5 SIGN AL FU SER LAM P1 LAM P2 C O MM O N 1 2 3 FU SER M A...

Page 511: ..._HO ST2 DP_H O ST2 GN D 1 2 3 4 USB HO ST2 CN 1 M C B USB I F 5VS DM _M CB DP_M CB GN D GN D GN D GN D GN D GN D 1 2 3 4 5 6 7 8 9 M CB USB I F C N 2 M CB PO W ER SPEA KER SPEA KER nR ST_U I nR ST_U SB_HU B _M C B 5VS 5VS nKE Y_SO FT_PW R 5VS nW AKE U P_EN G nW AKE U P_EU I GN D GN D GN D 1 2 3 4 5 6 7 8 9 10 11 12 13 14 M C B POW ER CN 2 O PE PO W ER 5VS 5VS 5VS nKEY_SO FT_PW R nR ST_U I nW AKE U...

Page 512: ...C_M nREADY_BLDC_OPC_M nEN_BLDC_OPC_M GAI N_BLDC_OPC_M BRAKE_BLDC_OPC_M GND GND 24V 2 24V 2 DI R_BLDC_OPC_Y CLK_BLDC_OPC_Y nREADY_BLDC_OPC_Y nEN_BLDC_OPC_Y GAI N_BLDC_OPC_Y BRAKE_BLDC_OPC_Y GND GND 24V 2 24V 2 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 OPC DRI VE 4 292229 0 BLDC 10 9 8 7 6 5 4 3 2 1 BLDC 10 9 8 7 6 5 4 3 2 1 BLDC 1...

Page 513: ...LVDO _D CI S_2_N GN D LVCK_DC I S_P LVCK_DC I S_N GN D LVDO _D CI S_1_P LVDO _D CI S_1_N GN D LVDO _D CI S_0_P LVDO _D CI S_0_N GN D GN D SDI _DC I S SCLK_DC I S SDO _DC I S SLO AD_DI CS GN D GN D PI TG 2 GN D 3 3V_A1000 3 3V_A1000 3 3V_A1000 3 3V_A1000 3 3V_A1000 3 3V_A1000 3 3V_A1000 3 3V_A1000 GN D GN D DSDF DC I S 4 292229 0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 ...

Page 514: ... I F N C N C A_FEED nA_FEED nB_FEED B_FEED N C N C A_PI CKUP1 nA_PI CKUP1 nB_PI CKUP1 B_PI CKUP1 A_PI CKUP2 nA_PI CKUP2 nB_PI CKUP2 B_PI CKUP2 N C 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 M TR I F CN6 SENSOR I F 5V_SUSP GND nSENS_P_EM PTY1 5V_SUSP GND nSENS_LI FT1_LI M I T GND nSENS_P_FEED1 5V_SUSP 5V_SUSP GND nSENS_P_EM PTY2 5V_SUSP GND nSENS_LI FT2_LI M I T GND nSENS_P_FEED2 5V_SUSP 1 2 3 4 5 6...

Page 515: ..._RXD 2 MA C1_RXD 1 MA C1_RXD 0 GND M AC1_ RX_CTRL GND N C 3 3V_GE 3 3V_GE N C N C 3 3V_GE 3 3V_GE 3 3V_GE N C GND GND GND GND nRST_M AC1 GND SDA_M AC1 SCL_M AC1 GND nDET ECT_M AC1 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 M AI N I F CN1 NETW ORK M X0P M X0N M X1P M X2P M X2N M X1N M X3P M X3N GND LED1 LED0 3 3V_GE 1 2 3 4 5 6 7 8...

Page 516: ...d DVM Checking the fuser lamp Checking the SMPS fuse Service Spring hook When disassembling the spring Service Small vacuum To remove the toner and contamination inside of the machine Service Driver To tighten screws To remove the hinge of the cover Service Tweezers To unplug the pin connector of the fuser unit To remove the E ring Service Soft cloth To clean the rollers To clean the frame and sca...

Page 517: ...l Image Use Remark Test Chart A4 image A3 image Skew To check the image quality Service Spare Kit Screw E Ring To fix the unit or parts Service Clamp To form the harness Service Copyright 1995 2017 SAMSUNG All rights reserved 6 2 ...

Page 518: ...ting systems running on them The BOOTP servers assign the IP address from a pool of addresses to each client BOOTP enables diskless workstation computers to obtain an IP address prior to loading any advanced operating system CCD Charge Coupled Device CCD is a hardware which enables the scan job CCD Locking mechanism is also used to hold the CCD module to prevent any damage when you move the machin...

Page 519: ...f external behavior which is in contrast to simulation which concerns an abstract model of the system being simulated often considering its internal state Ethernet Ethernet is a frame based computer networking technology for local area networks LANs It defines wiring and signaling for the physical layer and frame formats and protocols for the media access control MAC data link layer of the OSI mod...

Page 520: ...t produces world wide industrial and commercial standards ITU T The International Telecommunication Union is an international organization established to standardize and regulate international radio and telecommunications Its main tasks include standardization allocation of the radio spectrum and organizing interconnection arrangements between different countries to allow international phone calls...

Page 521: ...come an industry standard Originally developed for early inkjet printers PCL has been released in varying levels for thermal dot matrix printer and laser printers PDF Portable Document Format PDF is a proprietary file format developed by Adobe Systems for representing two dimensional documents in a device independent and resolution independent format PostScript PS PostScript PS is a page descripti...

Page 522: ...N compliant program a scan can be initiated from within the program It is an image capture API for Microsoft Windows and Apple Macintosh operating systems UNC Path Uniform Naming Convention UNC is a standard way to access network shares in Window NT and other Microsoft products The format of a UNC path is servername sharename Additional directory URL Uniform Resource Locator URL is the global addr...

Page 523: ...nection easily without a computer XPS XML Paper Specification XPS is a specification for a Page Description Language PDL and a new document format which has benefits for portable document and electronic document developed by Microsoft It is an XML based specification based on a new print path and a vector based device independent document format Copyright 1995 2017 SAMSUNG All rights reserved 6 8 ...

Page 524: ...name by Segment Xpress ProXpress MultiXpress 2 Model code Information Basic Structure SL Function Information Function N Network W Wireless Network D Duplex Printing R Reverse Type ADF F Fax X XOA eXtensible Open Architecture H Handset A Auto Document Feeder 6 9 Copyright 1995 2017 SAMSUNG All rights reserved ...

Page 525: ...Update the connection diagram Add the harness code 1 22 13 Jan 2015 P 4 60 Delete SFE menu description by R D policy 1 23 24 Feb 2015 P 4 41 P 4 61 Add explanation about shading test procedure Add SFE menu description 1 24 02 Mar 2015 P 2 84 Change FDI PBA code JC92 01616A JC92 02068A 1 25 22 Jul 2015 P 4 170 Update the trouble shooting for S5 3111 error 1 26 16 Oct 2015 P 2 16 Modify option table...

Page 526: ...apan https gspn2 samsungcsportal com N America S America https gspn3 samsungcsportal com This Service Manual is a property of Samsung Electronics Co Ltd Any unauthorized use of Manual can be punished under applicable International and or domestic law 2017 Samsung Electronics Co Ltd All rights reserved Printed in Korea Code No ...

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