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Samsung DP505A2G-K01AU User Manual Download Page 94

92

93

Chapter 3.  

Using the computer

Diagnosing the Computer Status and Troubleshooting

The Support Center program, which is Samsung’s computer’s 

troubleshooting guide, supports diagnosing the system and has a 

FAQ for frequently occurring problem(s). 

Support Center may not be provided or may be a different 

version depending on the model.

1

  From the 

Start Screen

, right-click any area and select  

All apps 

 in the bottom right corner.

Then, click 

Support Center

.

2

  Support Center is activated and starts diagnosing your 

computer.
After the diagnosing process is finished, the System Status 

menu displays a list of the current problems to be solved as 

shown.

FAQ for 

computer’s 

major problems

Diagnosing 

Computer and 

Troubleshooting

Searching for 

computer’s problems

Summary of Contents for DP505A2G-K01AU

Page 1: ...User Manual ...

Page 2: ... 64 Wired Network 67 Wireless Network Optional 69 Using the TV Optional 75 Using the Remote Control Optional 77 Using the TPM Security Device Optional 87 Using the Multimedia App Optional 91 Using Apps With a Samsung Smartphone Optional 92 Samsung Software Update 93 Diagnosing the Computer Status and Troubleshooting 94 Using the Security Slot Chapter 4 Settings and Upgrade 96 BIOS Setup 98 Setting...

Page 3: ...Before You Start 3 Safety Precautions 6 Proper Posture During Computer Use 18 Overview 21 Turning the Computer On and Off 26 Chapter 1 Getting Started ...

Page 4: ...he main body in the User Manual are those of the representative model of each series and may differ from the actual appearance of the product This guide decribes procedures for using both the mouse and the touchpad This manual has been written for the Windows 8 operating system The descriptions and figures may differ depending on the installed operating system The User Manual supplied with this co...

Page 5: ...al may be reproduced or transmitted in any form or by any means electronic or mechanical without the consent of Samsung Electronics Co Ltd The information in this document is subject to change without notice due to improving the performance of the product Samsung Electronics shall not be liable for any data loss Please take care to avoid losing any important data and backup your data to prevent an...

Page 6: ...city due to the difference in capacity calculation E g For a 80GB HDD Windows represents the capacity as 74 5GB 80x1 000x1 000x1 000 byte 1 024x1 024x1 024 byte 74 505GB In addition the capacity representation in Windows may be even smaller because some programs such as Recovery may reside in a hidden area of the HDD About Memory Capacity Representation The memory capacity reported in Windows is l...

Page 7: ...ng time This increases the risk that a malfunction or damage to the product will occur Be careful that people are not exposed to the computer s ventilator adapter etc as they generate heat over a long period of time when your PC is powered on Exposing a part of your body close to the heat from the vent or AC adapter for long periods of time may cause a burn Avoid blocking the vent at the bottom or...

Page 8: ... bend the power cord excessively or do not place a heavy object over the power cord It is especially important to keep the power cord out of reach of infants and pets If the cord is damaged it may cause electric shock or fire Power Related The power plug and wall outlet figures may differ depending on the country specifications and the product model Do not touch the main plug or power cord with we...

Page 9: ...in fire AC Adapter Usage Precautions Connect the power cord to the AC adapter firmly Otherwise there is a danger of fire due to an incomplete contact Use only the AC adapter supplied with the product Using another adapter may cause the screen to flicker Do not place heavy objects or step onto the power cord or AC adapter to avoid damaging the power cord or AC adapter If the cord is damaged there i...

Page 10: ... Precautions Do not use the computer in a badly ventilated location such as on bedding on a pillow or cushion etc and do not use it in a location such as room with floor heating as it may cause the computer to overheat Take care that the computer vents on the side or the bottom are not blocked especially in these environments If the vents are blocked the computer may overheat and it may cause a co...

Page 11: ... computer may cause electric shock or fire hazard Never heat the product or battery or put the product or battery into a fire Do not put or use the product or battery in a hot location such as a sauna inside a vehicle exposed to the heat and so on There is a danger of an explosion or fire Take care not to allow metal objects such as a key or clip to touch the battery terminal metal parts If a meta...

Page 12: ...lectric shock When removing the RTC Real Time Clock battery keep it out of the reach of children as they could touch and or swallow it There is a danger of choking If a child has swallowed it contact a doctor immediately Avoid direct sunlight when the computer is in an air tight location such as inside a vehicle There is a danger of a fire hazard The computer may overheat and also present opportun...

Page 13: ...r items such as the adapter mouse books etc take care not to press anything against the notebook computer If a heavy object is pressed against the notebook computer a white spot or stain may appear on the LCD Therefore take care not to apply any pressure to the notebook In this case place the notebook computer in a separate compartment away from the other objects Before upgrading the computer be s...

Page 14: ...osal method may differ depending on your country and region Dispose of the used battery in an appropriate way Do not throw or disassemble the battery and do not put it into water This may cause an injury fire or explosion Use only a battery authorized by Samsung Electronics Failure to do so may cause an explosion Avoid contact with metal objects such as car keys or clips when keeping or carrying a...

Page 15: ...temperature increases there is a danger of burning yourself Connect only permitted devices to the connectors or ports of the computer Failure to do so may cause electric shock and fire Close the LCD panel only after checking if the notebook computer is turned off The temperature may rise and it may cause overheating and deformation of the product Do not press the Eject Button while the CD ROM driv...

Page 16: ... paperclip should not be used while the disk is in motion Make sure to use the emergency disk eject method only when the Optical Disk Drive has stopped There is a danger of injury Do not place your face close to the Optical Disk Drive tray when it is operating There is a danger of injury due to an abrupt ejection Check CDs for cracks and damage prior to use It may damage the disc and cause disorde...

Page 17: ...nect a device that is not manufactured or authorized by Samsung Electronics enquire at your service center before connecting the device There is a danger of damaging the product Security and Movement Related When moving the product turn the power off and separate all connected cables first The product might be damaged or users may trip over the cables For long periods of not using the notebook com...

Page 18: ...elf The data may be lost when an external impact is applied to the disk while disassembling or assembling the computer The data may be lost when the computer is turned off or reset by a power failure while the hard disk drive is operating The data may be lost and irrecoverable due to a computer virus infection The data may be lost if the power is turned off while running a program Sudden impact or...

Page 19: ...er Posture Adjust the heights of desks and chairs appropriate to your height The heights are to be adjusted so that your arm forms a right angle when you place your hand over the keyboard while sitting down on a chair Adjust the height of chair so that your heel is comfortably placed on the floor Do not use the computer while you are lying down but only while you are sitting down Do not use the co...

Page 20: ...before using the computer When entering contents printed on a paper into the computer use a static paper holder so that the height of the paper is almost equal to that of the monitor Hand Position Keep your arm at a right angle as shown by the figure Keep the line from your elbow to your hand straight Do not place your palm over the keyboard while typing Do not hold the mouse with excessive force ...

Page 21: ...n Please check the equalizer default setting before first usage To prevent possible hearing damage do not listen at high volume levels for long periods Use Time Break Time Take a break for 10 minutes or more after a 50 minute period when working for more than one hour Illumination Do not use the computer in dark locations The illumination level for computer use must be as bright so for reading a b...

Page 22: ... using the Charms Start Camera 3 Remote Control Sensor Optional If a user presses a button on the remote control the sensor detects the signal from the remote control and the computer performs the corresponding action When using the remote control take care not to block the sensor If the sensor is blocked the remote control will not function 4 LCD or Touch screen Optional The screen images are dis...

Page 23: ...ork even if you do not press them hard do not press them excessively Since a serious impact may damage the sensor in the touch button take care when using the buttons Do not press the buttons with sharp objects such as a stylus pen ball point pen etc Sharp objects may damage the touch buttons When you touch the touch buttons take care not to touch another button so that your finger tip touches the...

Page 24: ...23 Chapter 1 Getting Started Overview Right View 1 1 Power Button Turns the computer on and off Left View 1 1 Multi Card Slot A card slot supports multi cards ...

Page 25: ...figures printed on the ports or by the colors USB 2 0 port black Chargeable USB 2 0 Port black USB 3 0 port blue Chargeable USB 3 0 port blue 4 HDMI input HDMI IN port Used to connect an HDMI cable from an external device Connect an HDMI cable to the HDMI output port of an external device to display the digital source video voice from the device on the computer screen 5 HDMI output HDMI OUT port U...

Page 26: ...he computer by connecting a lock and cable to the Security Slot 10 Fan Vents The internal heat of the computer is emitted through these holes If the vents are blocked the computer may overheat Avoid blocking the vents as this may be dangerous What is a chargeable USB port USB device accessing and charging functions are supported To keep USB charging active in the power off state set the following ...

Page 27: ...r indicator is lit while the computer is turned on About Windows Activation When you turn the computer on for the first time the Windows activation screen appears Follow the activation procedures according to the instructions on the screen to use the computer If there is no display but a message of HDMI on the screen after you turn on the computer tap to change the picture mode monitor mode PC mod...

Page 28: ...to the procedures for the purchased operating system Save all your data before clicking on Shut down 1 The Charms menu appears when you place your mouse pointer at the edge of the top or bottom right of the screen 2 Click Settings áᔪ Ŗᮁ ᰆ ᖅᱶ Power Shut down If you want to power off your computer when you are logged out unlock the screen and click Power Shut down Turning the Computer On and Off ...

Page 29: ...Chapter 2 Using Windows 8 What is Microsoft Windows 8 29 Screen At a Glance 30 Using the Charms 32 Using Apps 34 Windows Hot Key Function 37 Using a Touch Screen Touch screen models only 38 ...

Page 30: ...iptions here are for using a mouse For the descriptions on using a touch screen refer to the Using the Touch Screen section Displaying Help Press the F1 Key on the keyboard to display the Help Alternatively place your mouse cursor over the end of the top or bottom right area on the screen to display the Charms menu Click Charms menu Settings Help If you are connected to the internet you can access...

Page 31: ...2 1 1 Start Screen Refers to the default Start screen of Windows 8 2 App Refers to the apps that are currently installed 3 Displaying the Charms The Charms is hidden at the right of the screen Place your mouse pointer at the edge of the top or bottom right of the screen to display the Charms 4 User Account This refers to the currently used user account 5 Charms This refers to the menu that allows ...

Page 32: ...he screen Place your mouse pointer at the edge of the top or bottom right of the screen to display the Charms 3 Charms This refers to the menu that allows you to use functions such as Search Share Start Device and Settings 4 Switching to the Start Screen Click the corner of the bottom left of the screen to switch to the Start screen Displaying Documents and Files Click Windows Explorer in the task...

Page 33: ...rch within an App or on the Web Search Share Start Device Settings You can use this menu to transfer a picture or file to another user You can easily share pictures or files with other users simply by associating multiple Apps with the Share charm Search Share Start Device Settings You can move to the Start screen Search Share Start Device Settings As this allows you to move directly to a desired ...

Page 34: ...ireless Network You can connect to a wireless network Select a wireless network to connect to Adjusting the Volume You can adjust the volume or mute the sound Notice You can set the interval at which an App sends notices Power You can turn off your computer or select the Power Options ENG Language You can set the Language Change PC settings You can change more settings ...

Page 35: ...our mouse pointer changes to a hand shape 2 Click and hold your mouse button and then drag it to the bottom of the screen The App moves downward and disappears and exits 1 2 Using Apps Displaying Currently Running App s 1 Move your mouse pointer to the top left corner of the screen to display the last run App 2 Then move your mouse pointer down to display a list of the currently running Apps in or...

Page 36: ...ge the screen split ratio Supported screen split ratios are 3 7 or 7 3 Ex If you run the Weather App and Store App at the same time Screen Split Bar Weather App Store App Adding Removing an App to from the Start Screen Click Start screen right click your mouse button Click All Apps at the bottom of the screen to display all the Apps that are currently installed 1 If you right click over the App to...

Page 37: ... installed from the Windows Store Contact customer support for the app directly Configuring your Microsoft Account A Microsoft Account allows you to synchronize your settings with other device s running Windows 8 online allowing you to share file s or settings You should register a Microsoft Account to download or purchase App s from the Store 1 Run the Charms and click Settings Change PC Settings...

Page 38: ...y D Switches to Desktop mode Running the Charms Windows Key C Activates the Charms Locking the Screen Windows Key L Locks the screen Opening the Ease of Access Center Windows Key U Opens the Ease of Access Center configuration Opening the Second Screen Settings Windows Key P Opens the External Monitor Settings menu Opening the Advanced Management Tool Windows Key X Opens the Advanced Management To...

Page 39: ...ect it will not work If there any foreign substances such as insects or water on the touch screen your touch screen will not work properly Using a Touch Screening This function is supported by Windows 8 touch screen models and is activated by some applications In addition please note that supported functions may differ depending on the application Learning about Basic Touch Screen Operations The t...

Page 40: ...tions for the currently running application Touching slightly Clicking Slightly press with your finger to select an item If you slightly touch a specific menu option application icon etc on the screen the corresponding capability is activated Touching twice Double clicking Slightly press twice with your finger to select an item Touching and dragging Moves the selected target or moves to the next p...

Page 41: ...them towards each other Zooms in or out of the target Touching and holding for a while Right clicking your mouse Provides the same function as right clicking your mouse button Displays the additional options which can be set for the selected target or more detailed information Touching and dragging 2 fingers up down left right Scrolling Moves up down left right Provides the same function as scroll...

Page 42: ...acy has declined calibrate your screen The screen calibration process may differ depending on the OS It may not be supported by some operating systems 1 On the Desktop press the Charms menu Settings Control Panel Tablet PC Settings Calibration Then press OK 2 When the Calibration window appears press the mark by following the onscreen instructions 3 The input location of your touch screen is calib...

Page 43: ...xplained using an example with notepad Using the Tablet PC Input Panel The Tablet PC Input Panel is an onscreen keyboard provided by Windows Follow the descriptions and illustrations on how to use the Touch keyboard and handwriting mode 1 From the Start Screen right click any area and select All apps in the bottom right corner Then click Notepad 2 Put your hand on the Notepad screen to display the...

Page 44: ...s the Touch keyboard icon in the Tablet PC Input Panel 2 Press the keys to enter your characters Entering characters in Handwriting Mode You can enter characters by writing them in the Handwriting Mode Input Panel on the touch screen 1 Press the Handwriting Mode icon in Tablet PC Input Panel 2 Write characters in the input area of the Handwriting Mode Input Panel on the touch screen 3 Press the In...

Page 45: ...harp object such as a pen This may result in your touch screen being damaged If your finger touches the screen too softly the touch may not be recognized When touching the screen press on the item precisely with your finger and take care not to touch any other items The touch screen sensors are located at the edges of the touch screen When installing a protective cover and accessory be careful not...

Page 46: ...icture mode 63 Wired Network 64 Wireless Network Optional 67 Using the TV Optional 69 Using the Remote Control Optional 75 Using the TPM Security Device Optional 77 Using the Multimedia App Optional 87 Using Apps With a Samsung Smartphone Optional 91 Samsung Software Update 92 Diagnosing the Computer Status and Troubleshooting 93 Using the Security Slot 94 Chapter 3 Using the computer ...

Page 47: ...on when not using the mouse you can save battery power Battery Cover CONNECT button wireless signal receiver 2 Insert the wireless signal receiver into the USB port at the back of the computer 3 Slide the power switch at the bottom of the mouse to the ON position Example Wireless mouse 4 You can use the wireless keyboard and the mouse without additional settings You can use the wireless keyboard a...

Page 48: ...Locate the battery cover at the bottom back of the keyboard Use your fingers to push the cover up x z 2 Insert the batteries and then close the battery cover z x Be sure to confirm that the polarities of the batteries are correct Do not recharge the batteries AAA type supplied with the product ...

Page 49: ...e Optional Directional keys Moves the cursor up down left or right Battery replacement LED This indicates when it is time to replace the battery If the LED blinks replace the batteries Windows Key In Windows 8 the Start screen appears Battery cover CONNECT button ...

Page 50: ...ard mouse Optional Shortcut Keys Press both the Fn key and hot key at the same time Alternatively press the Fn Lock key as well as a hot key to use the hot key functions more easily Method 1 Shortcut Keys Method 2 1 Fn Lock On green LED lit 2 Shortcut Keys ...

Page 51: ...e F6 Share F7 Device F8 Setup F9 Mute Adjust the volume F10 Volume control F11 F12 Power saving mode Switch to power saving mode To restart the computer press the Power button The wireless keyboard automatically enters power saving mode if there is no key input for a pre determined period of time Press any key to resume using the keyboard in power saving mode However a function to turn the keyboar...

Page 52: ...he corresponding program is selected Double click function Quickly press the left mouse button twice The corresponding program is launched Right click function If you click this mouse button once the context sensitive menu of the current program appears Drag function Dragging refers to clicking an item and moving the item to another position while holding the mouse button down Click the left mouse...

Page 53: ...w indicator at the top right blinks If the indicator blinks you need to replace the battery Check the status of the wireless signal receiver 1 Disconnect the wireless receiver from the main body and then reconnect it 2 Within 30 seconds of reconnecting the receiver press and hold the CONNECT button for 1 seconds near the receiver CONNECT button 3 Check if the device works properly ...

Page 54: ...t of battery Check the status of the wireless signal receiver 1 Set the power switch at the bottom of the mouse to the OFF position CONNECT button Power switch 2 Disconnect and then reconnect the wireless signal receiver to the main body 3 Set the power switch at the bottom of the mouse to the ON position 4 Within 30 seconds of reconnecting the receiver press and hold the CONNECT button for 1 seco...

Page 55: ...he volume up or down and zoom in or out the screen 1 Run the hand gesture program Gesture Control From the Start Screen right click any area and select All apps in the bottom right corner Then click Gesture Control Hand Gesture window 2 The Hand Gesture window appears on the right side of the screen Turning the volume on off Close Help The actual window may differ from the picture in this User Man...

Page 56: ... side of the screen If the function doesn t work properly please try to move your hand so that the hand icon appears in the window The function may not work properly depending on the angle of your hand movement The function may not work properly when the ambient illumination is too bright or dim You cannot run two camera programs at the same time When you use the hand gesture function please use o...

Page 57: ...ick Rotate Rotate the palm counter clockwise Rotate the palm clockwise Turn the volume down Turn the volume up Wave Wave the palm 2 3 times Exit the program Make a fist and move it up Make a fist and move it up To the height of the camera Move to the start screen Start Screen Mode Move to the most recently executed application Depending on the program version some features may be changed or may no...

Page 58: ... from the picture in this manual Before using the slot remove the dummy card from inside the slot Only for models providing dummy cards Insert the memory card into the multi card slot in the direction printed on the slot For memory cards marked with you must insert them into a specified adapter and then insert the adapter into the multi card slot Inserting such memory cards directly into the multi...

Page 59: ...Capacity micro SDXC micro Secure Digital eXtended Capacity 2 The following message appears on the top right Click to open the folder and click View Files If a message appears to notify you of any problem click the corresponding window Continue without Scanning You can perform the following process described in No 3 3 Windows Explorer runs on the Desktop You can save move and delete data on the cor...

Page 60: ...ting To share a memory card with a digital device such as digital camera it is recommended to format the memory card in the digital device before use If you format a memory card on the computer and then insert the memory into the digital device you may need to format the memory card again in the digital device If there is a write protection device in the memory card and the device is set to the lo...

Page 61: ...Port HDMI OUT is for output only As long as the power cord is connected you can use the LCD of the product as a monitor even when the product is off Even if the product is switched to monitor mode by pressing the button during an operation the operating system is not terminated Press the button again to return to PC mode If the product is switched to monitor mode the audio is also switched accordi...

Page 62: ...he procedures to record sound using the Windows Recorder are described below 1 Connect a microphone to the microphone jack Or use built in microphone 2 Right click over the Volume icon on the taskbar and select Recording Device 3 Check if the microphone is set as the default recording device If this is the case it is already set as the default device If not right click over the microphone and sele...

Page 63: ...y vary depending on your computer model In addition some pictures may differ from actual product depending on the computer model and software version 1 Right click over the Volume in the taskbar on the Desktop and click Play Device Alternatively click the Charms menu on the Desktop Settings áᔪ Ŗᮁ ᰆ ᖅᱶ Control Panel Hardware and Sound Sound 2 Right click over the Speakers and select Properties 3 Se...

Page 64: ...for reading electronic books No effect This is the default picture mode Samsung Computer s Defective LCD pixel management standard Although Samsung Electronics Co Ltd observes strict quality and confidence specifications for LCD manufacturing the company must inevitably allow a few defective cells in panels due to a technological limitation of the manufacturing process Therefore Samsung observes a...

Page 65: ...ng systems are similar use the computer referring to these descriptions The figures used for the description are of a representative model Therefore the figures may differ from the real ones Connecting to the Wired LAN 1 Connect the LAN cable to the wired LAN port 2 Click Charms menu on the Desktop Settings áᔪ Ŗᮁ ᰆ ᖅᱶ Control Panel Network and Internet Network and Sharing Center and click on Chang...

Page 66: ...stall in the screen shown in the figure above You can add clients services and protocols 5 Configure the IP settings When using DHCP select Obtain an IP address automatically To use a static IP address select Use the following IP address and set the IP address manually When not using DHCP ask your network administrator for the IP address 6 When you have completed the settings click the OK button T...

Page 67: ...using a wireless LAN may not activate the Wake On LAN function Set the Wireless LAN to Disable to use the Wake On LAN function Wake On LAN feature may not work while using Hybrid power saving feature Hybrid sleep mode can be disabled from Power Options under Control Panel For Windows 7 8 Wake On LAN is not supported by Ping When connected to a 100Mbps 1Gbps wired LAN and the computer exits Sleep h...

Page 68: ...ions may not be provided or different functions may be provided The descriptions below are for computer models with a Wireless LAN card or device A Wireless LAN device is optional The pictures in this manual may differ from the actual product depending on your wireless LAN device model What is an Access Point AP An AP is a network device that bridges wired and wireless LANs and corresponds to a wi...

Page 69: ... menu Settings áᔪ Ŗᮁ ᰆ ᖅᱶ Network Connections icon a list of available APs appears If you select an AP to connect to the Connect button appears AP List 2 Click Connect If a network key is set for the AP enter the network key and then click OK For the network key please ask your network administrator 3 When the AP connection is completed Connected is displayed next to the corresponding AP You can n...

Page 70: ...d Optional to the TV antenna Connect the antenna cable to the TV antenna input port Configuring the TV The screenshots and terms used in the user manual may differ from the actual ones The screen and menu titles of the TV program ArcSoft TV may differ depending on the version 1 Click Start Screen TV programs TV ArcSoft 2 You will see the video device section window Select one from the following op...

Page 71: ... select the Reset TV Signal option in the Channel menu to reset the channels Note on Configuration The setup procedures may differ depending on the current type of your TV service You should set the product to the region and postal code where your computer is currently installed If the TV signal provider setup screen appears select the correct provider If the configured provider is not correct not...

Page 72: ...V You can watch a currently broadcast TV program Recorded TV You can watch a recorded TV program EPG Electronic Program Guide An electronic TV program guide which allows you to watch digital TV broadcasts However it may differ depending on the corresponding station and the reception Also some functions may not be provided Schedule You can reserve a TV recording and watch a recorded TV program Sett...

Page 73: ... the menu The TV broadcast is displayed immediately Switch to the channel you want Move your mouse to display the control bar as follows Then select a function Select Digital TV or Analog TV Capture a Static Picture Channel Controls Display Favorites Favorites Pause Play Record Using the TV Optional ...

Page 74: ...Move your mouse over the currently viewed screen When the control bar appears at the bottom click Record A red dot appears indicating that a recording is in progress and the recording begins Creating a recording schedule 1 Click Home Settings Schedule Add 2 Set your program and the reservation time Using the TV Optional ...

Page 75: ... the computer is in hibernation mode recording reservations will not work While recording a channel you cannot record or watch another channel Playing a recorded program Click Home Recorded TV The recorded programs are displayed Select a program to watch You can list the recorded programs by program channel or date Recorded files are saved in the Computer Local Disk C User User Folder My Video fol...

Page 76: ... may differ from the actual one Some functions may not be provided depending on the system Use your remote control by pointing it toward the remote control receiver If the remote control does not operate at all replace it with a new one Installing the batteries Open the cover at the bottom of the remote control and insert the batteries according to the correct polarities Using the Remote Control O...

Page 77: ...cation Windows Hot Key Windows 8 Share Play Pause Back Stop Volume Controls Launches Internet Explorer Channel Controls Mute Close Windows 8 Device ODD Eject Tab key Record TV or Spacebar function optional You can run the TV program from the desktop Windows Key Select Windows 8 Settings Windows 8 Search Play Controls Go Some buttons on the remote control may not work depending on the installed pro...

Page 78: ...n is only supported for models with TPM security chip For more information refer to the online help for the program The program version described in this manual is subject to change and the screenshots and terms used in this manual may differ from the actual product Setting Up the TPM To use the TPM function you have to complete the following steps 1 Initializing the TPM chip Initializes the authe...

Page 79: ...e TPM function first Otherwise you will not be able to access the files and folders after re initialization 1 Restart the computer When the Samsung logo screen appears press the F2 key repeatedly 2 If the BIOS screen appears select the Security TPM Configuration item and press Enter TPM Device Aptio Setup Utility Copy C 2012 American Megatrends Inc Disabled Enabled Enabled 3 Set the TPM Device ite...

Page 80: ...em to Enable and Activate TPM Device TPM State Security Chip State Aptio Setup Utility Copy C 2012 American Megatrends Inc Enabled Enabled Activate Clear Enabled Activate Deactivate Disable Clear 8 Press the F10 key to save the changes 9 When the system reboots press the corresponding key s by following the onscreen instructions 10Press the F10 key to save the changes The computer automatically re...

Page 81: ...Install Now If the system software media is supplied with the product you can install the program by using the system software media only when supplied 4 After the installation if you click OK the computer restarts Method 2 1 Turn the computer on and immediately press the F4 key several times 2 After a moment the Recovery program runs Click System Software 3 When a pop up window appears to ask you...

Page 82: ... click Next If the status not initialized message appears click Yes If you backup the emergency recovery file to an external storage device according to the instructions of the Initialization Wizard you can use the TPM security device more safely 3 Select a Security Platform Feature and set a basic user password 4 Complete the registration according to the instructions 5 The user registration for ...

Page 83: ...is supported by the following operating systems Windows 7 Professional Enterprise Ultimate Windows 8 Pro Enterprise 1 Right click over the folder or file to be encrypted and select Encrypt from the pop up menu 2 If the Confirm Attribute Changes window appears select the range to apply the encryption to and click OK This dialog box only appears when the folder is encrypted If the current operating ...

Page 84: ... Double click an encrypted folder file 2 If the user authentication window appears enter the basic user password you entered when registering the user and click OK 3 The folder file opens Decrypting an encrypted folder file 1 Right click over an encrypted folder file and select Decrypt from the pop up window 2 If the user authentication window appears enter the basic user password you entered when...

Page 85: ...rity Platform Solution Security Platform Management User Settings tab Configure Security Platform Features 2 When the Initialization Wizard appears select Personal Secure Drive PSD and enter the user password 3 Click Next several times according to the instructions of the Initialization Wizard to finish the wizard When the virtual drive PSD is not loaded To use the virtual drive PSD the virtual dr...

Page 86: ...irtual drive If a virtual drive has been created you have to delete the virtual drive before deleting the existing authentication information saved on the TPM chip 1 Right click over and click Personal Secure Drive Create Manage 2 Click Next 3 Enter the password that you entered when registering the TPM program and click Next 4 Select Delete selected PSD and click Next 5 Select I want to permanent...

Page 87: ...ppears click Yes to remove the program 3 If the Infineon Security Platform message appears click No 4 Click the Windows Explorer icon in the taskbar on the Desktop 5 In View Options Folder Options View Hidden files and folders item select the Show hidden files folders and drives option and click OK 6 Click the Start Computer Drive C ProgramData folder and delete the Infineon folder 7 Now the TPM P...

Page 88: ...S Camera S Player You can view the photo video and music files saved on the computer Depending on the version of the program some functions may not be provided or different functions may be provided Depending on the model the application may not be provided Third party software related services For descriptions about and service requests for third party software please contact the relevant manufac...

Page 89: ...era mode bar to the Video position 3 Focus on the target and click to start recording 4 You can view the picture or video using the Picture preview or Gallery app The S Camera app is not available in Desktop mode Precautions while taking a picture or video Do not take a picture or video of others without their consent Do not take a picture or video in locations where this is not allowed Do not tak...

Page 90: ...elect an editing mode from the lower right bar The content of the top left bar differs depending on the selected editing mode Back to Home Apply effects to the current photo Editing mode Open a new file Undo changes Redo changes Share to SNS Save as 4 When done save the image as a different name Using the Multimedia App Optional ...

Page 91: ...90 Chapter 3 Using the computer Using the S Player app 1 On the Start screen select S Player 2 From the menu bar click Open Open File and then select a file to play Using the Multimedia App Optional ...

Page 92: ...HomeSync Lite You can use the computer as Cloud storage to save the uploaded files from Samsung mobile devices Specify a shared folder and get instant access to the content of the folder on the move For more information refer to the Help section of this application SideSync You can use SideSync to share and control the display between the computer and Samsung mobile devices or share files between ...

Page 93: ...the update only when you are connected to the internet SW Update does not provide any updates for device drivers or software programs installed separately by the user Depending on the model the application may not be provided 1 From the Start Screen right click any area and select All apps in the bottom right corner Then click SW Update 2 The SW Update program runs Select the items that you want t...

Page 94: ...ded or may be a different version depending on the model 1 From the Start Screen right click any area and select All apps in the bottom right corner Then click Support Center 2 Support Center is activated and starts diagnosing your computer After the diagnosing process is finished the System Status menu displays a list of the current problems to be solved as shown FAQ for computer s major problems...

Page 95: ...er by connecting a lock and cable to the Security Slot To use this feature you have to purchase the lock and cable additionally To use the lock and cable refer to the product manual Tie the lock and cable to a fixed object and install the other end of the cable to the security slot ...

Page 96: ...BIOS Setup 96 Setting a Boot Password 98 Changing the Boot Priority 101 Chapter 4 Settings and Upgrade ...

Page 97: ...ay cause your system to malfunction or crash take care when configuring the BIOS The functions of the BIOS setup are subject to change for product function enhancement purposes The BIOS Setup menus and items may differ depending on your computer model Entering the BIOS Setup 1 Turn the computer on Immediately press the F2 key several times 2 After a moment the BIOS setup screen appears The items i...

Page 98: ...804 dg MICOM Version E00AAT 017 Aptio Setup Utility Copy C 2012 American Megatrends Inc Setup Menu Setup Items Help Help for the selected item appears automatically Setup Menu Description SysInfo This is a description about the basic specifications of the computer Advanced Using this menu you can configure the major chipsets and additional functions Security Used to configure security functions in...

Page 99: ...When you forget the User Password you can disable the Supervisor Password and the User Password is also automatically disabled The screen images and terms may differ from actual product depending on the computer model and driver version Setting a Supervisor Password If you set a Supervisor Password you need to enter the password when you turn the computer on or enter the BIOS Setup Setting only th...

Page 100: ...n the computer on but you cannot change the major settings of the BIOS Setup because you cannot enter the BIOS Setup This helps prevent unauthorized access to the major settings in the BIOS Setup menu Before configuring a user password a supervisor password must have been configured Deactivating the supervisor password also deactivates the user password In the Set User Password item press Enter an...

Page 101: ...computer Power button If you cannot change the hard disk drive password or the HDD Password Frozen message appears when entering the BIOS Setup and then selecting Security HDD Password press the Power button to turn the computer on again Deactivating the Password 1 Press Enter on the password to be deactivated For example to deactivate a supervisor password in the Set Supervisor Password item pres...

Page 102: ...omputer restarts press F2 several times 3 Enter the BIOS Setup Select the Boot menu in the BIOS Setup Aptio Setup Utility Copy C 2012 American Megatrends Inc Boot Device Priority Secure Boot Off OS Mode Selection Smart Battery Calibration UEFI OS 4 Set the Boot Device Priority Boot Option 1 item on the right screen to USB device Aptio Setup Utility Copy C 2012 American Megatrends Inc Boot Option P...

Page 103: ...Chapter 5 Troubleshooting Recovering Backing up the Computer Optional 103 Reinstalling Windows Optional 110 Q A 113 ...

Page 104: ...ws drive Back Up You can back up your entire Windows drive Recovery may not be provided or may be a different version depending on the model Some functions may differ slightly or be excluded depending on the version Refer to the program s Help section for more information For models whose hard disk or SSD capacity is less than 64 GB the Recovery program is not provided An ODD CD DVD drive etc is n...

Page 105: ... From the Start Screen right click any area and select All apps in the bottom right corner Then click Recovery 2 If the program is running for the first time you need to agree to the User Agreement 3 If the initial menu screen appears click Recover Select a recovery point and click Recover If you set the User Data Maintenance to ON the computer is restored while maintaining the current user data 4...

Page 106: ...king up 1 To back up your computer to an external storage device connect the external storage device and select the relevant drive 2 Click Backup in the Recovery Home screen Select the drive to save and click Backup You cannot select a DVD drive Select the drive to save to 3 The backup process is performed based on the instructions Recovering Backing up the Computer Optional ...

Page 107: ...image is saved to an external storage device connect the device 2 Start Recovery and click Recover 3 Select a Recover Option and click Recover Select a point to recover 4 The recover is performed based on the screen instructions You can use your computer after the recover is completed Recovering Backing up the Computer Optional ...

Page 108: ...ely to connect the hard disk and your computer 2 Start Recovery and click Disk copy 3 Select an option in Disk recovery Point and click Disk copy 4 The data on the current hard disk is saved to the new hard disk 5 If the data is completely saved open the hard disk cover at the bottom of your computer and replace the existing hard disk with the new one If you cannot open the cover at the bottom of ...

Page 109: ...en select a drive to save to 2 Click Run 3 Perform the process by following the instructions to completely save the default factory status disk image to the external storage device Now disconnect the saved external storage device and store it separately To restore the computer settings to the factory default settings connect the external storage device that contains the disk image of your computer...

Page 110: ...our PC does not work properly you can restore your PC while keeping your media files such as your photo video and music files etc as well as your personal documents Remove You can remove all items in your PC and reinstall Windows again You should back up the files in the following folders before using the PC Recovery function since these files are not kept Windows Program files Program files x86 P...

Page 111: ...te data files and programs saved on the hard disk drive Make sure to backup all important data Samsung Electronics shall not be held liable for any loss of data Reinstalling in Windows 1 Insert the SYSTEM RECOVERY MEDIA into the DVD drive 2 If the Select Windows Installation window appears click Install Now When the Select Update window appears click on the relevant item If you select Go online to...

Page 112: ...ivers and programs some programs may not work properly after the upgrade 5 When a window appears asking for the location to install the operating system to select a disk drive partition and click the Next button Drive D includes an area to save the backup image used by Samsung Recovery Solution Installing Windows to drive C is recommended When previous Windows installation files are in the selecte...

Page 113: ... appears select I accept the license terms and then click Next For Windows 7 8 this screen may not appear depending on the version 6 When the window asking for the installation type appears click Custom For Windows 7 8 this screen may not appear depending on the version 7 When a window appears asking for the location to install the operating system to select the partition of the disk drive and the...

Page 114: ...city The capacity representation in Windows may be smaller than the actual capacity because some programs occupy a certain area of the HDD outside of Windows For models with Recovery the HDD capacity representation in Windows may be smaller than the actual capacity because Recovery uses a hidden area of about 5 20GB of the HDD to save the recovery image and that hidden area is not counted towards ...

Page 115: ... the Start Screen Q4 Since I m familiar with Windows 7 I would like the Desktop screen to appear as it does in Windows 7 A Currently there is no way to set the Desktop to appear by default Press the Windows key D key simultaneously to reveal the Desktop when the Start screen appears This is currently the only workaround Q5 How can I install a printer driver A Run your driver installation file and ...

Page 116: ...ive X How to activate Active X If you right click over the Internet Explorer the following window appears Press the button and click View on the Desktop Active X is now enabled Q9 I want to remove the pre installed Windows 8 operating system and install a different OS A If you want to install a different operating system on your PC you need to change the BIOS settings first For more information vi...

Page 117: ...portant Safety Information 117 Replacement Parts and Accessories 119 Regulatory Compliance Statements 121 WEEE Symbol Information 134 Samsung Packaging Take Back Program 135 Product Specifications 136 Glossary 138 Index 142 ...

Page 118: ...ing to power your equipment is easily accessible in case of fire or short circuit If your computer has a voltage selector switch make sure that the switch is in the proper position for your area Openings in the computer case are provided for ventilation Do not block or cover these openings Make sure you provide adequate space at least 6 inches 15 cm around the system for ventilation when you set u...

Page 119: ... personnel if The power cord or plug is damaged Liquid has been spilled into the system The system does not operate properly when the operating instructions are followed The system was dropped or the casing is damaged The system performance changes The Instruction On Safety Operation of NotePC 1 When installing and operating devices please refer to safety requirements in the user manual 2 Devices ...

Page 120: ...RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN INCORRECT TYPE DISPOSE OF USED BATTERIES ACCORDING TO THE INSTRUCTIONS Laser Safety All systems equipped with CD or DVD drives comply with the appropriate safety standards including IEC 60825 1 The laser devices in these components are classified as Class 1 Laser Products under a US Department of Health and Human Services DHHS Radiation Performance St...

Page 121: ...try where you use the computer For more information on power cord set requirements contact your authorized dealer reseller or service provider General Requirements The requirements listed below are applicable to all countries All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country where the power cord set will be used The power cord set mus...

Page 122: ...ntact during normal operation Some circumstances require restrictions on wireless devices Examples of common restrictions are listed on the next page Radio frequency wireless communication can interfere with equipment on commercial aircraft Current aviation regulations require wireless devices to be turned off while traveling in an airplane 802 11ABGN also known as wireless Ethernet or Wifi and Bl...

Page 123: ...h that the antenna is very close or touching any exposed parts of the body especially the face or eyes while transmitting Do not operate the radio or attempt to transmit data unless the antenna is connected if not the radio may be damaged Use in specific environments The use of wireless devices in hazardous locations is limited by the constraints posed by the safety directors of such environments ...

Page 124: ...st accept any interference received including interference that may cause undesired operation This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio fre...

Page 125: ...to the system label to verify the presence of wireless devices Wireless devices that may be in your system are only qualified for use in the United States of America if an FCC ID number is on the system label This device is restricted to indoor use due to its operation in the 5 15 to 5 25 GHz frequency range FCC requires this product to be used indoors for the frequency range 5 15 to 5 25 GHz to r...

Page 126: ... are conducted using standard operating positions accepted by the FCC with the wireless transmitting at its highest certified power level in all tested frequency bands Although the SAR is determined at the highest certified power level the actual SAR level of the device while operating can be well below the maximum value This is because the device is designed to operate at multiple power levels so...

Page 127: ... reduce potential radio interference to other users the antenna type and its gain should be so chosen that the equivalent isotropically radiated power EIRP is not more than that required for successful communication To prevent radio interference to the licensed service this device is intended to be operated indoors and away from windows to provide maximum shielding Equipment or its transmit antenn...

Page 128: ...orization to use it Contact manufacturer for service Si l appareil est équipé d une bande 2 4 G ou 5 G Des dispositifs de basse puissance de type radio LAN périphériques de communication sans fil par radiofréquence RF fonctionnant sur une bande de 2 4GHz 5GHz sont peut être intégrés dans votre appareil Cette section est applicable uniquement si ces dispositifs sont présents Consultez l étiquette d...

Page 129: ...arés par l utilisateur Ne les modifiez en aucune façon La modification d un dispositif sans fil annulera votre autorisation à son utilisation Contactez le fabricant pour la réparation Brazil Este produto esta homologado pela ANATEL de acordo com os procedimentos regulamentados pela Resolucao 242 2000 e atende aos requisitos tecnicos aplicados Este equipamento opera em caráter secundário isto é não...

Page 130: ...ce use This section is only applicable if these devices are present Refer to the system label to verify the presence of wireless devices Wireless devices that may be in your system are only qualified for use in the European Union or associated areas if a CE mark with a Notified Body Registration Number and the Alert Symbol is on the system label The power output of the wireless device or devices t...

Page 131: ...osiciones aplicables o exigibles de la Directiva 1999 5 CE Ελληνική Greek ΜΕ ΤΗΝ ΠΑΡΟΥΣΑ Samsung ΔΗΛΩΝΕΙ ΟΤΙ Notebook PC ΣΥΜΜΟΡΦΩΝΕΤΑΙ ΠΡΟΣ ΤΙΣ ΟΥΣΙΩΔΕΙΣ ΑΠΑΙΤΗΣΕΙΣ ΚΑΙ ΤΙΣ ΛΟΙΠΕΣ ΣΧΕΤΙΚΕΣ ΔΙΑΤΑΞΕΙΣ ΤΗΣ ΟΔΗΓΙΑΣ 1999 5 ΕΚ Français French Par la présente Samsung déclare que l appareil Notebook PC est conforme aux exigences essentielles et aux autres dispositions pertinentes de la directive 1999 5 CE...

Page 132: ...požiadavky a všetky príslušné ustanovenia Smernice 1999 5 ES Suomi Finnish Samsung vakuuttaa täten että Notebook PC tyyppinen laite on direktiivin 1999 5 EY oleellisten vaatimusten ja sitä koskevien direktiivin muiden ehtojen mukainen Svenska Swedish Härmed intygar Samsung att denna Notebook PC står I överensstämmelse med de väsentliga egenskapskrav och övriga relevanta bestämmelser som framgår av...

Page 133: ...where you purchased your product European Economic Area Restrictions Local Restriction of 802 11b 802 11g Radio Usage Note to integrator The following statements on local restrictions must be published in all end user documentation provided with the system or product incorporating the wireless product Due to the fact that the frequencies used by 802 11b 802 11g wireless LAN devices may not yet be ...

Page 134: ...ent au dessus d un espace public aucun enregistrement n est nécessaire pour une distance de moins de 300m Pour une distance supérieure à 300m un enregistrement auprès de l IBPT est requise Pour une utilisation publique à l extérieur de bâtiments une licence de l IBPT est requise Pour les enregistrements et licences veuillez contacter l IBPT France The low band 5 15 5 35 GHz is for indoor use only ...

Page 135: ...ycling visit our website www samsung com in or contact our Helpline numbers 18002668282 180030008282 Pb Correct disposal of batteries in this product Applicable in countries with separate collection systems This marking on the battery manual or packaging indicates that the batteries in this product should not be disposed of with other household waste at the end of their working life Where marked t...

Page 136: ...ll the following number for the locations nearest you CRT Processing LLC 877 278 0799 Kathy Severson Logistics contact Dispose unwanted electronics through an approved recycler To find the nearest recycling location go to our website www samsung com recyclingdirect Or call 877 278 0799 Samsung Packaging Take Back Program ...

Page 137: ...idity 5 90 for storage 20 80 when operating AC DC Rating Optional Input 100 240VAC 50 60Hz Output 19VDC 4 74A 19VDC 3 16A PC Rating Optional 19VDC 3 16A 60W 19VDC 4 74A 90W Optional components may not be provided or different components may be provided depending on the computer model The system specifications are subject to change without notice The Storage device capacity of a computer in which R...

Page 138: ...and HDMI High Definition Multimedia Interface and the HDMI Logo are trademarks or registered trademarks of HDMI Licensing LLC in the United States and other countries All other product or company names mentioned herein are registered trademarks of their respective companies ENERGY STAR Partner As an ENERGY STAR Partner SAMSUNG has determined that this product meets the ENERGY STAR guidelines for e...

Page 139: ... used nowadays This computer uses DDR SDRAM Device Manager An administrative tool used to manage computer devices You can add or remove hardware or update a device driver using the Device Manager DHCP Dynamic Host Configuration Protocol This refers to automatically allocating IP addresses to the users on the network by the network administrators Direct X An application interface developed to enabl...

Page 140: ...refers to a small image that represents a file that users can use IEEE802 XX This is a set fo specifications developed by the 802 committee of IEEE for the LAN connection method called XX LAN Local Area Network A communications network connecting computers printers and other devices within a local area such as within a building A LAN enables all connected devices to interact with other devices on ...

Page 141: ...if there are 2 hard disk drives PCMCIA Personal Computer Memory Card International Association card This is an extended card slot specification for mobile computers such as a notebook computer Not only a memory device but also most peripherals such as hard disk drives LAN cards etc can be connected to this card slot Protocol A protocol is a set of rules used by computers to communicate with each o...

Page 142: ...System File System Files refer to files that are read and used by the Windows operating system In general system files must not be deleted or moved TCP IPv4 This is a 4 byte 32 bit address system separated into each byte 8 bits by a dot and each byte is represented as a decimal number USB Universal Serial Bus This refers to a serial interface standard developed to replace the conventional interfac...

Page 143: ...le Click 51 Drag 51 M Multi Card Slot 57 O Overview 21 P Password 98 Product Specifications 136 R Recovery 103 S Safety Precautions 6 Scroll 51 Supervisor Password 98 Support Center 93 SW Update 92 T Touch button 22 U User Password 99 V Volume Control 61 W Wired Network 64 Wireless Network 67 ...

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