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6.5 Troubles of pictures
Phenomena
Troubles
Solutions
Speaker video source fault.
The speaker makes a self-test to
check the picture effect.
After setting
an MT as
speaker, all
the
other
participants
can not view
its images.
Speaker’s call rate is too low.
Speaker withdraws from the
conference, then matches the
conference rate to recall the
conference.
Monitoring is disabled
Make sure whether No Monitoring is
selected in Preferences > User
Settings > Monitoring interface. If
selected, please undo it.
Decoder error
Please reinstall the MCC, which
contents decoder.
MTs are
dragged to
the
monitoring
window of the
MCC, but no
pictures are
displayed.
The Operating system had
installed MCC software is
Windows Vista, in addition, the
PCMT software, MTC software
and Kaspersky Anti-Virus
software are enabled.
Please temporarily turn off the
Kaspersky Anti-Virus software.
6.6 Others
Phenomena
Phenomena
Solutions
The audio card driver of the PC of
the MCC is not successfully
installed
Please check whether the audio card
driver of the PC of the MCC is
successfully installed.
Decoder error.
Please reinstall the MCC, which
contents decoder.
If the codec has already been
installed, but it is of lower priority.
Reset the priority of the codec.
An error
report as
“Codec error
in turning
on audio
card” or
“Decoder
error in
turning on
audio codec”
appears
when
monitoring
images
The audio card software conflicts
with other software ports.
Recommend to mask other
conflicting ports conference.
