PDS51 Series
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Chapter 8 Warranty Policy
Standard Warranty Period:
The pump controller manufacturer grants a standard warranty period of 36 months (3 years) for
the pump controllers, starting from the date of shipment from manufacturer factory starting from
the date of purchased invoice marked (whichever is longer).
Warranty Conditions:
If your pump controller gets fault and requires troubleshooting, please contact your distributor or
dealer directly. Alternatively, feedback briefly to manufacture service hotline for logging and
send your warranty card to our service department by fax/email to process the warranty claim.
During the warranty period, the pump controller manufacturer covers all costs for replacing any
product or parts of the product proved to be defective in design or manufacture. To claim the
warranty under the warranty policy of pump controller manufacturer, you need to supply us with
the following information and documentation regarding the faulty pump controller:
1. Product model No.(e.g. PDS51-2S2R2) and serial No. (e.g.C121661B280H000292YA).
2. Copy of the invoice and warranty certificate of the controller.
3. Copy of the installation report and installation date.
4. Error message on LED screen ( if available ) or any information which would be helpful to
determine the defect
5. Detailed information about the entire system (modules, circuits, etc.).
6. Documentation of previous claims/exchanges (if applicable).
After receiving above information, The pump controller manufacturer will decide how to
proceed the service:
Repaired by manufacture factory, or
Repaired on-site by manufacture service center, or
Offer a replacement device of equivalent value according to model and age.
In the case of an exchange, the remaining portion of the original warranty period will be
